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Farmers Insurance Reviews and Customer Comments

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These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Expensive"
Commented on 2014-11-23 12:41:02 EST
"my car was stolen and then vandalized burnt its been over a month the investigator came over my house treated me like a criminal intimidated me i was by myself that day my husband was working and now they will send an attorney to my place to make a statement because there is something " weird" about this claim very bad service I have no car and now i have to use public transportation with my two year old public transportation is very hard from where I live everything is far away so I have no idea if they will respond to the loss of my car "
Commented on 2014-11-18 14:50:04 EST
"For 8 consecutive years Framers continues to show "reverse loyalty" to their customer that have never made a claim during their tenure. They have increased their homeowners rates over 30% in a 2 year period. They have also increased their auto insurance rates to for their loyal customers. I am saving over 900 a year for better coverage with Allstate. "
Commented on 2014-11-14 12:22:38 EST
"This was a premises liability business interruption policy for my medical office. After a significant flood reconstruction for over 3 months I have not been properly reimbursed for damage to contents loss of income."
Commented on 2014-10-30 17:09:52 EST
"Roof leaking. Inside damage. Everything is wear and tear and got nothing."
Commented on 2014-10-05 15:37:55 EST
"Rates increase every year for no reason. They just say it's because they can. My rates increased 21 percent this year. I shopped around and found better coverage for less than I have ever paid. You would think they would want to keep good customers. "
Commented on 2014-10-03 16:08:38 EST
"I disputed a billing issue overcharged or wrongfully charged with my bank and Farmers turned around and stuck me with the full amount a second time. The amount charged was for 6 months not my usual month-to-month billing cycle. I talked withe my Agent and he disagreed.I also talked with Billing and they did nothing but give me the run around."
Commented on 2014-09-05 23:58:54 EST
"Rates increased too fast year to year."
Commented on 2014-07-20 10:54:23 EST
"Rates with Farmers have increased and are not even close to being competitive in the market. "
Commented on 2014-06-11 14:36:08 EST
"I have heard horror stories about Farmers . I filed a claim because the inside roof of my car was wet from some leakage.The adjuster came out and looked and then later I was offered 1850 for the car if I kept it and 2250 if they took it . I think that was more than fair. The claims adjuster was a little snippy at times when I asked him about the rent a car part. They said they paid me 500 dollars for that because I didn't take a rental . He wasnt really rude but wasn't the nicest either but overall I"m happy with what I got and I still have my car. "
Commented on 2014-05-31 14:42:25 EST
"I had farmers insurance for over twenty years. Farmer's insured everything I had - 2 homes 3 cars 3 life policies on family members a boat a motorcycle and an umbrella policy. I filed two claims on a home in those twenty years - the problem was that both claims were filed within 12 months of one another combined claims of 17000. Wind damage tree fell on house and hail damage to shingles. After that they would not renew my home insurance.My neighbor was my Farmer's agent. He was completely embarrassed by this company. Apparently the company has changed and long time agents are quitting Farmers at an alarming pace. Farmers service and reputation has disintegrated over the last decade and agents can no longer look people in the eye after discovering how this company treats people. How can a company treat a long time customer in such a manner? Farmers rates are higher than most. However I am the type of person who will pay more for a service if I am receiving value and know that the company will be there for me when I need them. I mean that is what insurance is all about. I was literally dumbfounded at how casually and uncaringly Farmers cast aside a twenty year customer relationship. Two claims in twenty years - really? All they could explain was I was high risk because the claims fell within 12 months of one another not 2 claims in 20 years. Farmers made me feel like a fool for trusting them with protecting my family's financial well-being. The reality is that Farmers is no better than the cheapest insurance I can find on the internet. Shame on you Farmers and shame on its CEO Paul Hopkins for allowing Farmers to lose what had been a solid reputation. Good luck competing on price with all the low cost providers because that is all you have left to differentiate yourself in the market place I suspect that you cannot compete on cost. "
Commented on 2014-05-20 21:06:55 EST
"Unhelpful and unpleasant experience. I was offended by the whole claims department. Apparently being a cautious driver can hurt you in the long run. "
Commented on 2014-05-01 12:11:24 EST
"My parents had Farmers on their house for as long as I can remember. Don't recall them ever having any problems. My wife and I bought their house a year ago after my mom died and stayed with Farmers up until last month. At that time Farmers contacted me and told me it was about time to renew the policy and that the rates were going up. That was an UNDERSTATEMENT The premium for the home insurance went from roughly 1900 all the way up to 4800 per year They told me that if I added my autos and stuff it would lower the price 'significantly'. So we had them quote the house our 2 rent houses and the autos altogether to see what kind of 'significant' savings we would get. Well for our home the 2 rent houses and 4 autos they wanted almost 11k per year. WHAT????? We immediately started shopping and ended up with a rate that was about 1/3 of that for everything plus added a boat and a trailer on to the deal. Farmers is nuts with the prices they are trying to charge. Needless to say we have dropped Farmers like a hot rock and we will NEVER go back to them. "
Commented on 2014-04-08 13:54:31 EST
"People are rude and try their best to reject all claims. I feel like cutting my throat coming to this company. Must leave"
Commented on 2014-03-22 04:33:36 EST
"I'm completing this for my boyfriend who was just rearended by a teenager while dropping his kids at school. kid admitted he couldn't see because the sun was in his eyes. Police completed report. Both were insured by Farmers. Farmers told my boyfriend he is 20% at fault. Don't even know how they calulcate that w/police report but they did. Just a way for them to recoup some loss and now he has to hire an attorney. Attorney said this is Farmers new policy - you are automatically 20% at fault."
Commented on 2014-02-11 14:37:02 EST
"They find the way to not pay nothing"
Commented on 2014-01-30 12:18:33 EST
"I was promised that my insurance premiums would go down after a year of driving without claims - instead they keep raising my payments. I stayed with them at first because the agent was a classmate of my son and I wanted to help him get started. But I'm done. Excellent driving record rural location and fewer than 100. miles of driving to work on back roads each week. This company seems truly predatory."
Commented on 2014-01-15 16:22:28 EST
"I HAD auto insurance thru Farmers and had automatic payments set up. A couple days ago I checked my account online to find that Farmers had taken 650.00 out of my checking. I called the insurance agent to find out why and was really shocked and disgusted to hear his answer. Farmers will raise peoples rates to get them to drop their policy. I asked the agent why they didn't just call me and tell me they didn't want to insure me anymore and he said "Yea they won't do that." So what it boils down to is they did not want to insure me anymore so instead of dropping me or notifying me in any way they decided to take more than half of my money out of my account less than a week before Christmas. It's definitely morally wrong but how is this even legal. I have not had any speeding tickets or made any claims so their is no reason for this. Truly disgusted about this and would not recommend this company to anyone ever."
Commented on 2013-12-21 19:41:24 EST
"Agent made empty promises and sold a policy that he has no intention of honoring."
Commented on 2013-12-20 17:49:18 EST
"Farmers policy is to deny all claims in Colorado. They will not return phone calls or send our an adjuster for weeks. They will hire a so called independent inspector that drives a Farmers Insurance company vehicle and wears a shirt with Farmers on it. They claim to be independent and un biased. "
Commented on 2013-10-24 22:22:20 EST
"Farmers Claim service is the best. Recently I filed a roof claim on my home. The adjuster who came was very cordial and knowledgeable and took care of my claims in no time and issued the check. A great company with a great claims service."
Commented on 2013-09-23 10:03:07 EST
"Beware of Farmers. They border on fraud. Not paying for my roof damages included screaming at me lies and betrayals sending under-qualified parties to my home to investigate not answering to concerns or questions even at upper management level.s A very miserable experience throughout. "
Commented on 2013-09-16 12:12:09 EST
"Never filed a claim raised rates from 475 to 601. Reason They felt like it"
Commented on 2013-07-26 09:09:36 EST
"State farm wanted to use used parts to repair my jeep after I had an accident that was not my fault. Go figure. The other cars insurance company would have reimbursed them anyway. I would call your insurance company to make sure they will not use used parts on your vehicle. by the way my jeep had 20 thousand miles and was 1 year old."
Commented on 2013-07-22 14:29:07 EST
"Their two part payment on claims is bogus."
Commented on 2013-07-15 10:27:16 EST
"I had farmers renters insurance they raised the rate after first year to 25 a month and I cancelled them and I just got a collections notice for 50.00. Three months after the fact the agent was good but customer service is awful don't use this ompany"
Commented on 2013-07-14 09:30:32 EST
"We had home insurance for over 7 years and never filed a claim. Suddenly we get a notice informing that our policy will not be extended and that we should get the Next Generation policy. The problem is that the premium would be about 120% higher and the coverage would be the same we have now. What a ripoff. We are definetly getting our home insurance from a more honest company. Farmers sucks"
Commented on 2013-05-19 00:14:10 EST
"I have been with farmers for almost 3 years never had any citations nor accidents. Was paying less than 85 now having to pay 112.50 I don't think so I'm glad I switched today."
Commented on 2013-05-06 20:42:51 EST
"Two Kitchen base cabinets damaged from dishwasher leak. Told by company agent that Farmers is not responsible for matching the replacement cabinets wood finish with the existing cabinets The worst company and service I ever experienced. "
Commented on 2013-05-05 09:12:52 EST
"Very high rates that keep going up even though I have had no claims and I now find out they are the worst rated company by their customers. I am changing to a more respectable company. They have not appreciated my business and I have never had claims. How do they stay in business"
Commented on 2013-05-03 08:39:13 EST
"I've had Farmers Ins Group for about 40 years and have always been very satisfied. This year for the first time we had to have our glass patio door replaced and it was done in just a few days. We carry the glass coverage so there was no out of pocket for us. Even though there were sever phone calls since not many people carry the home glass coverage."
Commented on 2013-05-01 18:02:20 EST
"I filed one auto claim in almost 30 years with Farmers that involved about 3000 worth of damage on my Honda. They paid very promptly- and then doubled my premiums I immediately went looking for another insurer."
Commented on 2013-04-28 21:04:53 EST
"Always seek an attorney when involved with a claim with Farmers Insurance. They do not pay. Even when their policy holder is at fault ticketed and claims responsibility they do not pay. Policy holder has to be sued to get payment. Horrible company. Should be investigated."
Commented on 2013-04-24 11:21:32 EST
"Not happy they dont handle claims on a timely manner."
Commented on 2013-04-03 16:47:00 EST
"sucked me in with an good rate for the first year for my home owners and raised it 200/yr the second year so I am dropping them. Never filed a claim. same thing happened for sister company 21st century for my auto policy."
Commented on 2013-03-18 19:03:58 EST
"Way overpriced"
Commented on 2013-03-12 05:43:03 EST
"Had a small trailer of mine come loose in the drive way and it rolled into a neighbors 12 year old car. They paid him 1200 for small dent in the rear panel and then raised my rates to cover the cost.I have had a prefect record no claims with them for 12 years previously."
Commented on 2013-02-28 09:57:35 EST
"Great claims team. Experienced and well trained. Very helpful."
Commented on 2013-02-06 21:36:07 EST
"Dont look twice at this company Run the other way"
Commented on 2013-01-24 18:49:58 EST
"had Storm damage on my roof It took over 1 year to settle with them Never again Switch insurance companys"
Commented on 2012-12-17 08:16:48 EST
"The customer service is absolutely aweful. I cancelled months ago and they claim I still owe them money when in fact they owed me money after cancelling."
Commented on 2012-11-20 19:48:12 EST
"I have had Farmers for over 20 years and fortunately I have never had to file a claim until now. My roof on my home was damaged due to hail and Farmers found every reason not to cover it. Farmers is a little more expensive but I figured it was worth it until I actually had to use them. Very dis-satisfied and I will be changing insurance companies."
Commented on 2012-11-16 02:33:01 EST
"They have raised the home insurance premium up 25% in less than 2 months after we made a contract by removing 4 discounts at their will and then just another week later cancelled our policy altogether due to our non-compliance with their rules peeling paint. Never mind that we just finished exterior painting high quality job being done on the house a month ago...I did not even bother to dispute. Why to waste my time when there are so many others around."
Commented on 2012-11-12 15:49:18 EST
"rates seem to be higher then others"
Commented on 2012-10-28 14:01:36 EST
"Not the least expensive"
Commented on 2012-10-26 11:01:26 EST
"Might not be the least expensive but service was good with a major non-injury auto claim. Discounts for multiple policies a plus. "
Commented on 2012-10-02 00:10:42 EST
"had never filed a claim until now and now they are saying that i have a 2500.00 deductible instead of 500. and that i changed my deductible verbally over the phone?????? I asked them to provide a signed copy as I would never change it to that amount. Of course they state they do not have it and that they are standing behind there statement and will only pay after I pay this deductable. I do not have that amount. I plan on dropping them as why would I keep them when I cannot trust them when I need them and they are not there?????"
Commented on 2012-09-13 22:31:35 EST
"Planning on dropping all policies since they just sent us a cancellation of our truck policy because they say it has too big a payload. This is a normal Dodge 2500 year 2000. BYE BYE FARMERS"
Commented on 2012-09-08 20:39:47 EST
"Not easy to get on the phone "
Commented on 2012-09-07 17:52:13 EST
"In spite of the fact that our home has been going down in value for the past 3 years Farmers Insurance has raised our rates for the last 2 years. "
Commented on 2012-09-06 10:49:57 EST
"I have been with Farmers for many years. When I had a claim it was never turned down and was handled better than what I expected. My agent is awesome and trust him completely."
Commented on 2012-09-05 18:33:10 EST
"I have had my homeeowners insurance with Allstate for over 15 years. I had two minor claims in the last 5 years so they cancelled me. They gladly took my premiums but obviously did/t want to pay."
Commented on 2012-09-01 08:36:09 EST
"auto- we were hit by another car. our insurance has been handling everything. but the problem is we are continually having to make phone calls between to get things done and settled. home- we had jewlery stolen in 09. our policy has gone up each every since."
Commented on 2012-08-28 11:50:17 EST
"Great Company"
Commented on 2012-08-14 17:06:49 EST
"They continued to auto draft our bank account after we cancelled the policy. They then sent a letter stating we were due a refund but it never arrived. Months later I called they said it would be sent and again never came. Now upon calling them again they say we owe them money. I have never seen such a company operate like they are doing and getting away with it."
Commented on 2012-08-14 15:40:23 EST
"Premiums for a no claim client are 700 over others"
Commented on 2012-08-08 18:45:00 EST
"super easy to work with "
Commented on 2012-08-08 02:17:15 EST
"Limits/deductible changed without notifying policy holder. Adjuster for roof damage claim said only half of roof damaged but 4 independent contractors said entire roof should be replaced. Anyone could see the contractors were correct. "
Commented on 2012-06-11 10:30:55 EST
"Need a new roof after hurricane Ike. The adjuster said that the roof was old and that is why it got all the damage from Ike and she denied the claim."
Commented on 2012-05-26 08:06:44 EST
"Claim made check sent. Very fast. Premiums quite low but coverage quite good."
Commented on 2012-05-24 16:26:47 EST
"Our agent has a big problem when asked why policy rates are going up"
Commented on 2012-05-24 12:36:34 EST
"Farmer insurance suck They really do suck.People should boycott and avoid buying from this bad faith insurer."
Commented on 2012-05-22 15:14:01 EST
"Price keeps going up/coverage keeps going down"
Commented on 2012-05-19 08:50:47 EST
"Please use someone else. "
Commented on 2012-05-10 08:39:32 EST
"I abosolutly love this company. I switched about 5 years ago and was very reluctant to considering my good relationship with my current company however after seeing the kind and fair manner my Agent and Farmers has treated me through fair rates and an amazing claims department I could never imagine swithing. Highly recommend"
Commented on 2012-05-08 23:10:11 EST
"They rip you off and I would NEVER trust what they say"
Commented on 2012-05-08 22:17:54 EST
"Low price to start then large raises every year. Only claim was rock chip and was handled satisfactorily."
Commented on 2012-04-18 17:34:46 EST
"I am a satisfied customer of farmers. I have had two car accidents and a flat tire farmers responded immediately. Im just glad I picked up farmers insurance."
Commented on 2012-04-12 13:49:47 EST
"asked then to stop e-withdrawal in feb. continued to take out end of march. a check bounced recd charges. agent made threatening comment. faxed pages to district mgr as he requested. he will not return phone call Im trying to get money back they took on same day as they said "cancelled me" non- payment "
Commented on 2012-04-06 12:40:00 EST
"They only consider the damage the want to. The adjuster was an idiot and definitely lacking the people skills required."
Commented on 2012-04-05 18:37:37 EST
"Extremely expensive "
Commented on 2012-03-26 18:22:08 EST
"Agent treated us great when trying to win our business but proved to be incompetent unethical and concerned most about covering her tracks when a policy issue came up on a claim. We learned our deductible had been increased 10x which was a shock to us and our agent. But when it came to advocating for her client or following the corporate line she caved and we were left hanging. Filed complaint with state insurance commissioner which also was a waste of time. My only recourse now is to fire Farmers and tell everyone I can to not do business with this unethical company."
Commented on 2012-03-20 22:05:10 EST
"The one and only claim was initially mishandled then ignored."
Commented on 2012-03-16 18:20:55 EST
"The home office cancelled me w/o explanation and never could find out why from my local agent but got hooked back on. They also send people around taking pics of your roof and send you a cancellation notice really quickly."
Commented on 2012-03-03 19:59:11 EST
"Farmers has terrible customer service and do not want to pay on claims. Clueless staff and all in all a bunch of scam artist. DO NOT USE THEM"
Commented on 2012-02-20 11:50:26 EST
"No Accident forgiveness"
Commented on 2012-02-17 16:08:52 EST
"Home owners policies written very open. Agent says main policy covers things that are not covered. Bunch of crooks."
Commented on 2012-02-10 13:14:01 EST
"I had a claim in 2007 farmers took care of my claim right away. They replaced older items at 75 percent of actual cost because depreciation and replaced full amount once a bought my items. I did not have receipts of a lot of my items/property and i did not have any problem with farmers. A They even gave me a year to add items that i did not remember at time of claim. "
Commented on 2012-01-26 01:56:19 EST
"Best Company"
Commented on 2012-01-24 10:09:00 EST
"I hit a fence on my landlords property and my agent put me off several times telling me to see if I could fix it myself. I am an older woman with health issues so this was not going to happen. My landlord bless his heart finally fixed it himself. The straw that broke the camels back wass when they were going to cancel my insurance over me still owing them 0.01. Yes 1 cent. I was appauled. Now I am switching."
Commented on 2012-01-19 11:08:49 EST
"Farmers tried to bill me for 30 days after I cancelled/did not renew auto policy and switched to a different insurance company. I initially called to cancel auto policy with Farmers and the agent in Mason Ohio asked me to provide the name of the new insurance agent and proof that I had purchased a new policy from another company. I told him that it was none of his business and to stop the new bills that were being sent by Farmers. Farmers cancelled the policy but tried to bill me for 30 days because the Farmers agents in Cincinnati are saying that I have to prove to them that I have purchased insurance from another company. This is obviously a lie and incredibly deceptive. I would encourage all to avoid buying insurance from those at Farmers Insurance especially those agents at Farmers in Mason Ohio."
Commented on 2012-01-18 21:00:09 EST
"I was in an accident with my custom one of a kind car.. Farmers gave half of what the car was worth. So I have a totaled car and not enough payout to rebuild a new one. For example the chrome wheels cost me 1089 the gave me a 110 credit. Not much help I will never use farmers ins"
Commented on 2012-01-05 02:22:23 EST
"My wife was rearended by another Farmers insuree and was injured. Our agent did very little to follow through and to make sure my wife had medical treatments and therapy to help her back. After a few months she was told that she could no longer go in for therapy. Her shoulder still bothers her 18 months later and repeated calls to our agent have been largely ingnored."
Commented on 2011-12-19 12:49:44 EST
"Every insurance company has to keep themselves profitable but Farmers goes the extra mile to get to know customers and meet their needs. They dont put everyone into a box and just spit out quotes. They build relationships. Even if I was paying more Im comfortable knowing that my agent is looking out for me and not just selling a policy."
Commented on 2011-12-09 11:23:24 EST
"Very poor investigation processes and customer service"
Commented on 2011-12-08 16:38:01 EST
"Had Insurance with Farmers for over 20 years and never filed a claim. In 2010 had bad hail and wind damage to my roof. First adjuster wrote up very little damage. Second adjuster wrote up damage but wanted to replace just parts of the roof. felt like I got screwed totally especially when all my neighbors got new roofs from their Insurance Companies."
Commented on 2011-12-05 11:27:41 EST
"Company management is a rudderless ship full speed ahead"
Commented on 2011-12-04 10:28:34 EST
"My husband and I had four cars and two houses insured with Farmers. In twenty years with the company we never filed a claim. None. Ever. Then in year twenty-one one of the cars was damaged by a hit-and-run the damage was more than 2000. Because that car was only worth about that amount I filed only a claim for the windshield because it is against the law to drive with a broken windshield. With the 250 deductable the amount they were to reimburse me was a tiny 150. They REFUSED. DENIED. This went on four months. They were extremely nasty and whenever I called they behaved as if they didnt know what I was talking about. Because of the stress they caused me I decided to file a claim for the full amount before I thought Id be nice and just live with the body damage They DENIED that of course and continue to deny it. I want to say that the reason we went we an expensive policy like Farmers is that should anything happen I DID NOT WANT TO GO THROUGH THIS Weve given this company a lot of money and they have done nothing for us. We are looking to change companies who has a good rep Any maybe some perks. We are also looking to add life insurance. That last thin I want is for my husband to die they wont pay and we lose everything."
Commented on 2011-11-28 16:31:47 EST
"They really care about YOU"
Commented on 2011-11-23 18:47:28 EST
"We had a policy with Farmers as the house was being built then switched to a homeowners policy. We had a leak in the roof and they would not cover it because they said the roof was not installed properly. Shouldnt that have been covered under the construction policy They said no of course We had a fire and they said it was the electricians fault and they would not cover that either. Again shouldnt that have been covered under the construction policy I have paid for insurance for over 30 years and until now have never had to file a claim. I dont feel protected with this company and will never use them in the future."
Commented on 2011-11-23 09:58:33 EST
"They are constantly raising their prices plus they charge extra if you have them automatically take the payment out of your account"
Commented on 2011-11-16 15:35:02 EST
"Rates started out reasonalble but our house insurance has skyrocketed and we havent had any claims."
Commented on 2011-11-15 14:04:58 EST
"Roof replacement went off without a hitch and all additional supplements were approved same day. I also was knocked off the road rolled a vehicle this year. Medical bills were paid after only a slight delay I received 20 more for vehicle value than expected."
Commented on 2011-11-15 12:01:15 EST
"I was not impressed with how our house and car insurance was handled but the real fun began with the agent trying to find out how to cover a small business like mine. It is in a creative field and did not fit a standard definition like barber Shoe retail or Mule Skinner. This lead to some mishandling of my companys needs. Our new car was broken into and had a good amount of damage and I was heavily discouraged to put in a claim by the agent... this made me a double victim. Also dont try to have a vintage car covered by a non-specialist."
Commented on 2011-11-14 15:44:30 EST
"communication is very poor they nickel and dime you with vague fees that cant be explained and increases in premiums that are unexplained as well."
Commented on 2011-11-08 14:47:00 EST
"They place inaccurate information and incidents that didnt happen in my file to raise my insurance and made me pay double what other insurance companies do. "
Commented on 2011-10-29 19:35:48 EST
"They sorted out everything eventually but it took very long and I kept having new agents dealing with the claim so it was time consuming keep repeating the same information over and over. "
Commented on 2011-10-29 00:57:14 EST
"Premiums keep going up even though I have drop wind damage coverage and raised my deductable to 5000. They always come up with the some damn excuse. They have my home rebuild cost at 200000 and it contractor grade construction on a 1800 sq ft home."
Commented on 2011-10-28 14:03:21 EST
"Farmers Ins Co is horrible they try to nickel and dime you in every way when you call them on weekends the phone agents coldly tell you to call a number thats not in service on weekends. I spent hours trying to get a rental car approved and got nowhere. What a horrible business. I cancelled my home owner ins with them."
Commented on 2011-10-24 13:08:40 EST
"very expensive"
Commented on 2011-10-22 17:42:17 EST
"We had two claims to Farmers. One was to an out building where an old pipe burst. It was only a 2k claim but they did not want to pay. The adjuster called our plumber upwards to 10 times in one day trying to get him to say it was a burst pipe from freezing which was not true. They finally paid but no where near what the damages were. The 2nd claim was for a bathroom where the commode leaked between floors. Both minor claims totally 7k. We pay a high premium for our residence. Farmers cancelled us before the work has even been finished. They flagged us to all other companies so we can not get any coverage. The notified our mortgage company before notifying us. Never have we dealt with such an unscrupulous company and agent. "
Commented on 2011-10-20 22:25:09 EST
"Hail storm in April of 2011. Claims adjuster did not even know I had three sets of shingles on the roof before he gave a repair check and closed the claim Have waited for SEVEN MONTHS TO HEAR FROM THE AGENT Repairs require a complete tare off first. 7000.00 worth of work to be done and they gave me 2500.00"
Commented on 2011-10-17 14:56:51 EST
"After 15 years I had my first claim with Farmers. Someone bore into my car. Dealing with Farmers is an awful process. I should give them this many hoops to jump through to get their next payment. "
Commented on 2011-10-13 15:09:46 EST
"Agent always has time to view policies with me. Ive been with other Farmers agents and no hassles with any of them in over 32 years. I have 4 vehicles an RV my home with them...premium costs are within 10-15 of anyone checked with and service is outstanding. "
Commented on 2011-10-11 23:02:23 EST
"My company had been with Farmers for our auto coverage for some time. We had an at fault accident in spite of the adjuster telling me they only total vehicles when the damages exceed 75 of the value they totaled our vehicle. The settlement process was a nightmare. They low balled the value of our vehicle missing current market by 30. I submitted comps to support a more reasonable value and asked them to just meet me part way even after telling me they would incorporate any comps i submitted they refused to include them. It was a nightmare to get through i will never use farmers for anything ever again."
Commented on 2011-10-05 18:35:21 EST
"Stay away from this company. It is set up to ripoff customers by charging high premiums and lowballing claims or denying them all together."
Commented on 2011-10-02 11:23:13 EST
"Farmers seems to have high rates. While we have been with them for years 30 and had only 1 roof claim our homeowners premium is seems to be on the high end"
Commented on 2011-09-30 15:31:53 EST
"Denied me full medical coverage for an accident that was not my fault. Cut off paying for my medical bills early. Been with them since I started driving but its time to make a change"
Commented on 2011-09-01 18:20:16 EST
"agent was willing to review other co policies so that I could actually see the different coverages. Others showed me a price and the coverage limits not actual coverages."
Commented on 2011-08-30 14:07:20 EST
"Norman OK had a tornado and a downburst causing extensive damage to my block. Nearly EVERYONE had their roof replaced and also siding and fencing. I had a leak in my ceiling during the storm the ONLY LEAK Ive ever had in the 4 years of living in the house. The claims adjuster said that the damage isnt covered because my roof doesnt have direct storm damage that can tie into the leak. I have been told that I have hail damage on my roof. Plus my entire porch roof was ruined and also my kitchen roof which is flat. This investigation is ongoing so right now I am very dissatisfied because the first claims adjuster said I said my roof leaked before like I would ever say that and so they arent replacing my roof. I called and asked for another claims adjuster to come out after I had a contractor look at my roof etc. The contractor said he would come out when the new claims adjuster came. He said Farmers is out of their minds not to replace my roof and ceiling."
Commented on 2011-08-27 13:15:21 EST
"My car was rear-ended by another Farmers customer.They claim the car was totaled and offered topay 15 less than the market price by using a database called CCC which shows prices ofcars with 75k more miles in a city 5 hours away. They refused to accept my doctors diagnosisshowing brain trauma."
Commented on 2011-06-28 19:54:44 EST
"they give you a lowball number when it comes time to pay a claim. "
Commented on 2011-06-13 22:03:02 EST
"They totaled my 2006 chevy cobalt by setting a low value coupled with high damages. Despite me getting 3 estimates from actual body shops which did not total the car they refused to untotal it. I had to pay 5000 for my car with a salvage title if I wanted to keep it. In the end I had no say. They paid my finance company leaving me 800 owed and no vehicle no downpayment nothing after putting over 9000 into it the year I had it. "
Commented on 2011-06-13 20:12:26 EST
"My home is 15 years old with the original roof. A storm caused wind damage to my roof. Neighboring homes right next to me received new roofs minus their deductible. Farmers just wanted to replace about 40 shingles and then depreciated my roof 75% minus my deductible. So I get nothing. I will spend the $5000 to get my roof replaced and then cancel Farmers. "
Commented on 2011-05-31 05:24:33 EST
"I love this company. They did a great job handling roof claims on both my own house and a rental house. The only problem is the premiums just keep getting higher all the time."
Commented on 2011-05-04 15:03:23 EST
"best rates best customer service"
Commented on 2011-04-20 00:15:26 EST
"Great agent and have been with them for 20+ yrs with no claims. Then had a claim and my premium on that particular car jumped 30%, still increasing. Premiums are fairly high compared with some other insurance companies but they handle claims well. Plan to shop around this year due to increasing premiums."
Commented on 2011-04-17 18:49:35 EST
"We filed two claims, both over $10,000. One was for a hurricane force rain that flooded our bedroom ceiling. they denied it based on a "improperly" installed vent on the other side of the roof, no where near our bedroom.The second claim was for hail that broke a window and flooded our living room. They denied it due to a defective window....the window was brand new. we had 8 inched of hail on the ground next to the window. one could see where the hail hit and broke the window. Never again will I do business with Farmers. They border on fraud!"
Commented on 2011-04-12 10:05:21 EST
"I was insured with Farmers for 23 years. Never a claim and my driving record was completely clear. After having my RV insured for 8 yrs they more than doubled my premium. What? Agent advised me Farmers was reassessing their risk on storm damage. So, I reassessed my insurance company and saved almost 50% with Geico. Farmers had been robbing me on premium. "
Commented on 2011-03-20 10:10:00 EST
"I have been with farmers for 2 years and I just received my 3 years renewal. After year one they increased my rates by 11% and now they want to increase them another 25%. I have never had a claim, have an 800+ credit score. The value of my home has gone down not up. They are ripping their customers off. I will not be renewing with them"
Commented on 2011-03-16 16:42:32 EST
"Our accident was a Farmers to Farmers, us being the injured party - all they wanted to do was close the claim - stated the pain and suffering we were going through would "go away on its own in time" and we were not going to get anything except what ever doctors costs were - nothing for all of the migrains lack of sleep due to sever kneck pain etc. All they cared about was the bottom line, and costing the company as little as possible."
Commented on 2011-03-14 14:51:13 EST
"They charge me for a specified scheduled jewelery amount ($10k) but when the piece was stolen and I filed a claim they only gave me what some special third party company had agreed with them to make it for. Some where outside the state I live in. So I pay insurance for a specific amount ($10k) of coverage and they only give two thirds ($6,500) of the value of the jewelery amount. This has got to be illegal for them to get away with this. Very dissatisfied!"
Commented on 2011-03-14 13:48:28 EST
"Can not explain rates, or reasons for high bills on a vechile, said it is just all done by "computer". Rates not competative, no breaks for accident free for 32 years, so switching companies."
Commented on 2011-02-22 16:26:36 EST
"Farmers Insurance Adjuster told me that I could use any auto repair facility to fix my car when I did they backed out from paying for it.I am not satified with the terrible service and im now trying to find another Insuruance carrier to take my business too."
Commented on 2011-02-21 11:10:22 EST
"This is the absolute worst insurance company i have ever held a policy with. Stay clear and do your research with others. My experience was so unbelievable you wouldn’t believe me "
Commented on 2011-02-17 17:51:30 EST
"Readvall policies carefully...there are so many "exceptions" to their coverage that getting them to cover my claim was a pain and still was denied."
Commented on 2011-02-17 14:07:17 EST
"will not fix your car or talk to you about it. dont care how it happen or the statement you give them.want to say it happen at some other time before your accident happen.they really do not care just the money bottom line. "
Commented on 2011-02-15 14:46:48 EST
"It sucks !!!! Financially Nothing was done to our satisfaction when our water damage claim was adjusted. Every business that was sent out by Farmers to do some unneeded repair benefited from our misfortune.it would have bee cheaper for us to halve pad for repairs from our savings."
Commented on 2011-02-04 22:41:34 EST
"this company sucks never i repeat never go with them"
Commented on 2011-02-04 15:14:14 EST
"My agent could have helped me more in making a claim against his business insurance. He did not stand up for me. He had not updated my policy...I was at least 37,000 under insured!"
Commented on 2011-01-31 20:48:58 EST
"Endless tricks to reduce the payout. One claim was "settled" as 30 separate "incidents" with 30 deductibles."
Commented on 2011-01-22 15:06:11 EST
"Rates increased 33% in last few years, in part because of minor aacident. Paid $35k over last 31 years for home and autos, one claim totalling $3k equals 33% increase."
Commented on 2011-01-18 12:41:34 EST
"They take a long time to even evaluate your claim and then try to use inferior parts. The repair shop refused to use the parts they wanted because they would not even fit properly "
Commented on 2011-01-17 16:49:42 EST
"Stay away from Farmers."
Commented on 2011-01-15 14:07:18 EST
"Becareful, promise to work hard for you and do as little as possible. Read carfully anything they want you to sign when you file a claim, I was sent a letter asking me to agree to pay collection costs and any damages the other insurance company refused to pay. The letter was sent to me before they made any attempt to settle a claim that was not my fault."
Commented on 2011-01-07 02:33:29 EST
"It is very difficult to comunicate with anyone at Farmers insurance. They will take every oppertunity to cheat you that they can. "
Commented on 2010-12-13 13:05:46 EST
"After hail damage to house siding was replaced quickly. another time hail damage to roof. Replaced right away. After a car accident, claim was taken care of right away. Have had this company for 30 years, never dissatisfied. "
Commented on 2010-12-10 00:01:13 EST
"They have no problem taking money but when it comes time to recoop the service, they spend more money trying to get out of doing the right thing."
Commented on 2010-12-08 17:55:51 EST
"Farmers lowballs offers and uses high pressure tactics to try to force you to accept their offer. They cheat people out of millions of dollars every year this way. "
Commented on 2010-12-03 23:36:21 EST
"My car was stolen. Value $3000.00. sent receipts to prove. They offered $100.00. Almost had to sue to get better payment. Lots of trouble to get them to fullfill their obligations. They lost paperwork and receipts. They are bigger thieves than the person who actually stole my car. I was a customer for 20+ years. If you have them, shop around and drop Farmers A.S.A.P."
Commented on 2010-12-02 17:39:52 EST
"Experienced a claim from excessive snow and ice damage from the winter storms of 09 /10. I was told by the adjuster that Farmers would not cover the loss. Their reason was the type of construction of the roof and the pitch of the roof. The roof was new in 03. The weight caused the sheeting to cave. The agent would not stand by his client as he said,"Thereis nothing I can do." the office staff said to take it to the state insurance board.I believe Farmers on their recent TV ads fail to mention the most important part of Farmers University. That is to graduate, they must always take the position to deny, delay, and dishonor the people who have a policy with them."
Commented on 2010-11-29 22:55:01 EST
"Farmers is a great company in Ohio with very low auto rates. I have a great agent and the customer service department is very helpful and willing to service when the agent is unavailable."
Commented on 2010-11-21 07:33:03 EST
"my agent is great"
Commented on 2010-11-18 14:50:00 EST
"After filing no loss claims for more than 25 years, company unexpectedly raised renewal premium more than 40 percent"
Commented on 2010-11-16 10:13:14 EST
"I had to file a claim when my husband passed away and they were very nice thru the process. About 7 months later I had to file a claim when I was rear ended and my truck was totaled it took a bit of time and 4 different adjusters to finally decide to total out my truck but after the decision was made I got a very fair amount for it and was treated well by all the adjusters."
Commented on 2010-11-15 20:58:03 EST
"they wont give you what your verhicle is worth on a buy-out and wont pay to fix it."
Commented on 2010-11-11 13:43:32 EST
"When I got in an accident, they gave me more then anyone thought I would be able to get. I was able to replace my car with pretty much the same car (milage, make, everything) and had 2,000 extra dollars. Got the money fast."
Commented on 2010-11-10 14:46:54 EST
"Rude service and settlements are just plain "crooked." Everything is great when you are paying them...until you file a claim!"
Commented on 2010-11-09 16:35:48 EST
"Havent helped me in the event of auto claim but have highest rates of any comp. ive seen. "
Commented on 2010-11-07 13:48:02 EST
"Very expensive premiums"
Commented on 2010-11-04 16:22:34 EST
"I had a water damage to my house right after I bought the insurance from Farmers. The adjustor was great. He listened and reviewed carefully and explained well. Our house is now fully restored. We are satisfied with our settlements. The agent whom I bought the policy from is not so helpful. I may switch an agent, but definitely will stay with Farmers. "
Commented on 2010-11-03 12:08:17 EST
"This company continually raises you premium. I have no accidents no tickets and when I told them that I was going to cancel all they said was OK! I would think that they would try to make me happier with their service but no they only care about hiking up your premiums and taking your money!"
Commented on 2010-11-03 12:01:34 EST
"It is very hard to to get thru to a person on the phone. Usually they are not availble and after trying several days to reach a human I get very upset."
Commented on 2010-10-25 22:05:50 EST
"Company is afraid to have contact with its customers. Everything is through an agent that never responds to your calls. I did not renew my policies BECAUSE OF NO SERVICE FROM AGENT and called agent let him know I WOULD NOT BE RENEWING 45 DAYS BEFORE IT WAS TO EXPIRE. Agent nevers answers phone (not sure he really exist) and person who does answer says you need to call him on his cell. True to form he does not answer that either. So Farmers renews the policy and sends me notice of cancellation for non payment when I will not pay BECAUSE I HAVE A NEW INSURANCE COMPANY and THEY will not end the policy because the agent did not do his job and threatens to send it to collections for a policy I did not renew nor want. Now they try to tell me I need to prove to them that I had insurance before they will end the policy or withdraw their bill. I did not want nor renew their policy when it expired and I will not be badgered into giving them a thing. NEVER USE THIS OUTFIT."
Commented on 2010-10-13 23:24:13 EST
"I cancelled my policy before it expired. It has been 8 weeks and still no check."
Commented on 2010-10-01 14:36:10 EST
"Information used to estimate the value of my home was wrong (flooring type, type of kitchen...) . After correcting the policy the next year renewal comes back with the same wrong information. "
Commented on 2010-09-28 12:30:31 EST
"we had farmer insurance on everything we owned. Our house burnt down on july 30 2008. And until this day we have not yet finished with farmers. They do not like paying you for anything that you paid insurance on at all. I`m still fighting with them. Please I recommend if you have farmers insurance please find another insurance company. They are not what they say they are. And it ashame because we pay for the insurance coverage & then when something happens they don`t want to pay you for it. FARMER INSURANCE SUCKS!!!!!!!!!"
Commented on 2010-09-23 19:12:38 EST
"Auto body shop had to fight to be able to use OEM parts. Farmers wanted them to install after market and used parts. I paid for insurance to put my car back to pre-accident condition, not the cheapest way to get it on the road."
Commented on 2010-09-20 17:40:46 EST
"They have no experienced agents left. Billing issues. "
Commented on 2010-09-20 16:02:19 EST
"Premiums continue to rise although we have not made a claim in years. Our only claim was the result of a severe hail storm 10 years ago and was not a large claim."
Commented on 2010-09-16 11:17:11 EST
"For $300, Farmers refused to settle with the other party and forced me to go to court (as I was sued) and I ended up paying the difference between what the other party was asking for and what Farmers was willing to pay. The dispute was Farmers insisting on using a generic replacement part for a Land Rover instead of the OEM part."
Commented on 2010-09-13 17:00:07 EST
"Totalled my vehicle 1997.. Was totaly taken care of by farmers.. Have had several windshield replacements on vehicles over the last 20 years, and farmers is always very quick to handle and pay for it."
Commented on 2010-09-13 15:17:39 EST
"After talking with several other Farmers customers it seems that Farmers DENY all claims..."
Commented on 2010-09-11 12:52:30 EST
"Worst insurance you could possibly get. They look for any and all excuses NOT to pay your claim!"
Commented on 2010-09-04 09:27:08 EST
"The worst EVER"
Commented on 2010-08-30 17:04:29 EST
"After 24 years of paying premiums, we filed a claim for hail damage and after having 2 reputable roofers tell we had damage, Farmers refused to pay a claim"
Commented on 2010-08-25 20:20:43 EST
"Attentive agent and very knowledgable."
Commented on 2010-08-20 02:47:12 EST
"I have had Farmers for over 20 years, and I have always had great service and no problems, with claims or anything else- I would highly recommend"
Commented on 2010-08-02 16:21:30 EST
"cheap insurance means cheap coverage"
Commented on 2010-07-27 23:19:00 EST
"The worst insurance company i ever seen and took in my life.."
Commented on 2010-07-24 02:15:45 EST
"My calls are left unreturned. I have called one agent twice, he said he would be at my home, never showed up or called. I put in two calls to him. Nothing. I called another agent and nothing."
Commented on 2010-07-23 12:37:03 EST
"Excellent company and agent."
Commented on 2010-07-12 18:38:59 EST
"They did not listen; they tried to pay me less than my car was worth; they tried to get out of paying my medical and other bills; they are, according to my attorney, who I had to retain because of the absolute bullying by Farmers, the worst insurance company in America. Avoid them at all costs!"
Commented on 2010-07-07 12:51:47 EST
"When I took quotes from another comapany, I realized how much high premium I was paying. This year they unilaterally increased premium by 30% on home. I have been with them for 6 years."
Commented on 2010-07-01 20:50:44 EST
"farmers is johnny on the spot when you have an accident. they have a team of people to take care of what ever your policy covers. excellent team work. you get just what you pay for..... "
Commented on 2010-06-17 21:55:26 EST
"Calling in to their 800 number to check on an auto medical claim; been on hold for over 15 minutes"
Commented on 2010-06-17 12:14:20 EST
"Best insurance ever! Covers claims no questions asked"
Commented on 2010-06-12 01:34:12 EST
"They try to find every way they can to not pay for damages. I had a long battle with them after Hurricane Katrina just to get the roof replaced. They change what they tell you several times and were very unpleasant."
Commented on 2010-06-08 14:26:08 EST
"Farmers adjuster denied our claim for new roof...adjuster went up on the roof, jumpped up and down and put his foot through the room. Sent a check for the damage he caused for $300. and registered this $300. as a claim against our policy making our rate go up. Bad news company to do this after 20 years of NO CLAIMS> "
Commented on 2010-06-04 18:04:45 EST
"Because I had a claim (which I had to fight for for months) after Hurricane Katrina, my rates have more than doubled since 2005. They are always threatening to drop your complete coverage or drop the wind coverage. Now what good is an insurance policy with no wind coverage if you live on the Gulf Coast?After all the insurance companies refused to pay all the people who lost their entire homes, they are making more profit than ever."
Commented on 2010-05-26 02:12:56 EST
"Farmers Insurance is not an ethical company a lot slips through the cracks. Watch out! "
Commented on 2010-05-25 16:34:28 EST
"READY TO COLLECT PREMIUMS - NOT READY TO SETTLE A CLAIM"
Commented on 2010-05-25 14:53:34 EST
"They offered a lower rate than others for the first year, after that even with the "reduction" the rate for my auto insurance increased $120 a year, and my house Insurance went from $450 a year to over $800!!!"
Commented on 2010-05-18 12:59:43 EST
"My homeowners insurance increased 22% over last year (2009-2010). I have not filed any claims, no dogs, retired, have a home security system monitored by Brinks and live by myself. I called my agent to inquire and his answer was .....we have had a rate increase. HMMMM I think I could have figured that one out. I have requested quotes from several insurance companies and the quotes are ranging from a low of $500 to $780. Same coverage but from $580 to $300 less than Farmers renewal quote."
Commented on 2010-05-13 12:51:19 EST
"I have been with Farmers for 32 years. We recently had a bad hail storm and all houses around me got new roofs. When the adjuster and his supervisor came out they looked at everything and said you have normal fair wear damage for a roof of its age. Therefore, no damage from storm. A week later I receive a letter that states if I file another claim within 36 months they may cancel my policy. This was the first claim I ever submitted in 32 years. How rude, screw them, I am looking for someone who cares."
Commented on 2010-05-10 09:16:56 EST
"I found the agent to use sly tactics to their advantage. Made me feel like the criminal in the case"
Commented on 2010-05-05 20:25:38 EST
"Calling to call mailing and physical address change, they tell the cost goes up $40 a month, then I tell them keep my old address as I rent that place too, they are telling me no can do without car registration, I send registration and they still tell me the policy increased $20 month. So basically an attempt to change then cancel a change will cost you money with these folks"
Commented on 2010-05-05 14:13:01 EST
"Rates were raised after a small accident. No damage to my car. "
Commented on 2010-05-04 11:35:15 EST
"Greedy company focused on maximum profits. Does not like to pay out valid claims if they can avoid it. Not honest and fair."
Commented on 2010-04-30 18:47:30 EST
"too expensive"
Commented on 2010-04-29 09:40:43 EST
"Never use this company. Their policies are written to cover as little as possible on your property. They take your money and then deny your claims. They also make it as difficult as possible to cancel your policy."
Commented on 2010-04-27 11:13:19 EST
"Premiums just keep going up."
Commented on 2010-04-26 23:59:55 EST
"I finally canceled my insurance with Farmers because their rates kept going up, even though I only had 1 claim 5 years ago on storm damage to a roof, none on my cars. I cancelled the end of Jan. 2010. My homeowners insurance was an automatic withdraw from my checking account. After I canceled I recieved a bill for $27.12. I questioned how I could have a bill when it was an auto payment. The only answer I ever got was we must have ended the auto pay before we collected all of the premiums. I was still in disagreement with the answer. I never got a second notice telling me I still owed the bill until I got a letter from a credit collection company they turned me into. What a crooked poor way of doing buisness. "
Commented on 2010-04-26 13:38:38 EST
"I have an agent that does not return calls. I pay premiums on a six month basis. I started receiving numerous different bills and checks for the same policies. Unsure what to pay or why I was getting different bills and then a few days later check for different amounts. I called my agent to figure out what to pay. After 2 weeks of phone calls his secretary called me. I set up an appointment with my agent, when I got there he was too busy and had his secretary talk with me. When I called the main office and asked about getting a different agent, they keep telling my agent to take care of it. I still am stuck with the same agent. All I wanted to do was pay my bill. I am currently looking for a new carrier."
Commented on 2010-04-16 12:23:55 EST
"Good insurance company"
Commented on 2010-04-15 13:07:44 EST
"So I was quoted one price for great insurance, they did a DMV check, due to tickets they had to basically give me the min to keep my payments at 110 a month - i get a bill in the mail saying they will be taking 138 out now. Without asking me for my previous insurance declarations page, they just upped my insurance. This company sucks - my rep sucks - I will never renew"
Commented on 2010-03-31 13:42:41 EST
"Had to hire an attorney to get Farmers to finally pay on a claim in which they delayed payment and denied coverage although I have the best and most expensive home-owners policy they offer. Another reason why we should have our representatives sponsor a bill for insurance reform."
Commented on 2010-03-21 15:53:24 EST
"Have had insurance with this company for over 12 years. 2 claims that entire time. Insurance rates have just gone through the roof after a claim that cost the company $5000."
Commented on 2010-03-17 16:27:30 EST
"They only collect money and some of the agents say they speak Spanish and they do not at all. "
Commented on 2010-03-08 11:24:56 EST
"do not trust them"
Commented on 2010-02-28 10:51:22 EST
"They only collect money, never helped even you have no fault accident."
Commented on 2010-02-14 14:33:01 EST
"I find farmers an excellent insurance company. My only concern is the premium cost."
Commented on 2010-02-11 18:29:26 EST
"I was rear ended and it totaled my car and injured me. Farmers would not give me any guidance about medical stuff and tried to run out the Statues of Limitations(2 yrs) in Calif. Had to get a lawyer in the last month for they would not give me any information on payments of my medical bill. They paid immediately only after filed court case and lawyer took 1/3 of settlement. "
Commented on 2010-02-07 07:01:59 EST
"Typical big insurance co. All they want to do is cheat the individual that cannot fight them. Sorriest insurance co. I have ever done business with. They will not pay the claims like they are suppose to and leave you hanging.Their way or forget it."
Commented on 2010-01-31 12:49:48 EST
"Terrible Service. Terrible communication. "
Commented on 2010-01-22 19:27:47 EST
"They are just awful! They will only pay half of our claim! We have had three estimate on water damage and we have an average of $4,800 and all they will give us is $2400! Our kids are displaced. It is awful! Nightmare!"
Commented on 2010-01-20 10:44:46 EST
"They keep jacking up my rate and when I actually had a claim they were difficult to deal with."
Commented on 2010-01-13 16:04:36 EST
"last christmas eve due to strong winds, our shingles started flying off from our roof, for the ist time i file a claim to my home insurance farmers. the agent came and told us the damage is so minor they will only replace partial roof.3 of our neighbors had same problem but their insurance which is not farmers gave them a new roof. it is extremely ridiculous to hear partial roof to be changed? farmers makes it so hard when it comes to claims, they will make sure they will not spend a single cent on any claim. i regret having them for so many years and will definitely change my insurance as soon as this claim is done. "
Commented on 2010-01-13 04:27:26 EST
"I have had an extremely horrible experience with this company. I have wasted gas, missed work, and sat around all day waiting for phone calls. Still to this day and it has been two weeks do they not have me a rental car and just sent an adjuster to my house! I am sick and tired of being thrown around by this company!"
Commented on 2010-01-11 18:08:17 EST
"I found the claims department and personnel to be extremely polite, caring and competent. My claims were handled in a professional manner,with fast,friendly service. I was back on the road with a rental car for about a week and I recieived a check that enabled me to buy a new car when mine was totaled. great company and excellent service from the agent to the service staff. "
Commented on 2010-01-10 09:55:35 EST
"After my roof was replaced farmers refused to pay the out standing balance of over$2000.00."
Commented on 2010-01-08 11:32:51 EST
"Very difficult to deal with regarding claims. I have been waiting for payment from a claim for over 4 months!"
Commented on 2010-01-04 10:31:54 EST
"We have been customers for our home for 20 years and applied for a 15% discount to which we were entitled. The agent never sent in the paperwork that entitled us to the discount, and lied saying that the home office lost it. Through this experience we have met an array of clowns who have the title of manager who are simply on the payrole to be stupid. Looking for something new right away!!"
Commented on 2009-12-30 21:23:05 EST
"Clean driving record and no claims; yet, in the last twelve months my car insurance premiums have gone up over $600 a year. Their resoning, across the board increases. This is what will happen to our health insurance once it is "required by law.""
Commented on 2009-12-28 17:39:57 EST
"Corporate employes are rude. Determination of responsibility for accidents are made (1( before all the fcts are in, and (2) ignoring some of the known facts of the accident. Does not represent their insured adequately after an accident."
Commented on 2009-12-18 18:54:19 EST
"May be a little higher but well worth it if you have a claim"
Commented on 2009-12-16 16:49:00 EST
"after we filed a claim on roof damage this summer Farmers denied the claim. Then the Farmers adjuster said that if we got an engineering firm to certify the storm damage they would pay the claim. We found an engineering firm who inspected the damage and certified that it was storm related. After we did EXACTLY what Farmers requested they again denied the claim. They have since sent us a letter that we have less than 2 months to repair the roof (in the middle of winter) or our coverage will not be renewed! Think twice about signing on with Farmers!!!"
Commented on 2009-12-15 21:47:36 EST
"We have had two incidents where a drunk driver has hit each of our cars while parked. The last occasion the drunk driver also hit the trees in front of our house. We used Farmers recommended body shop in both occasions on the first occasion months have gone by and Farmers still has not obtained our deductible from the guilty party, they are terrible about communicating with you. 2nd occasion they tried to push me to do their work to file a claim with the other drivers insurance myself. then they dont want to allow for all the damage to my parked vehicle.. my insurance company FARMERS doesnt want to allow for my damage! This isnt the other insurance company this is mine.. I had to argue to get them to file the claim for my home as again they wanted me to do it myself."
Commented on 2009-11-30 10:11:55 EST
"The premium seems to continue to rise. Keep asking myself why I keep paying them. I have 5 policies and it appears I can get better rates elsewhere."
Commented on 2009-11-24 12:38:21 EST
"Rates continue to rise, regardless that no claim or violations occured."
Commented on 2009-11-23 21:02:32 EST
"They raised my House insurance rates beginning in the year of 2009 with out notifying me. I found this out when I renewed and found that my monthly payment went up. I would love to pay online but my account has been locked out after too many log in attempts! "
Commented on 2009-11-19 05:30:47 EST
"Worst customer service I ever experienced with any insurance company. Farmers group, is a group of liars."
Commented on 2009-11-13 20:17:23 EST
"My claims were handled well, but the policy is pricey."
Commented on 2009-11-08 21:29:41 EST
"communication gap!"
Commented on 2009-11-06 10:05:08 EST
"An insurance company can only be judged by how they treat you when you make a claim. This company will give you the run around and make you fight to collect. I paid premiums for 15 years and when I needed them they treated me like an adversary. "
Commented on 2009-11-03 20:14:14 EST
"Dealing with Farmers agents was worse than the accident itself!! When handling my claim, the claim adjusters were very unprofessional, I felt bullied, taken advantage of, and lied to. They told me that the claim would be handled in a certain way, then part way through the process they said that they would be handling it in a different manner - in a way that would leave me with CONSIDERABLE bills and leave Farmers paying less. When I brought this up with our Farmers agent, he was unable to be of any help AT ALL. It has been a HORRIBLE experience overall!"
Commented on 2009-11-02 13:04:25 EST
"I was not happy with their auto adjuster. Had the other party whom was involved in the collision paid, their insurance would have paid a higher amount to fix my auto with superior parts. It turned out that Farmers fixed my car and the other party involved go his fixed by their insurance. I was just amazed that the adjuster from the other insurance would have made me whole, when Farmers would not......"
Commented on 2009-10-29 18:45:57 EST
"We had an uninsured driver run into our car; he was cited for running a light, no insurace, no drivers license or registration. Neither the local agent nor the home office were supportive. Their adjuster gave me a low ball value for our vehicle. I called on the vehicles he provided me & found the adjuster had lied about their value. Again, neither the agent or home office was of any value. I finally called the state of Montana and filed a complaint; after which the home office made a token effort to solve the problem. "
Commented on 2009-10-26 16:46:40 EST
"This comapany is very unethical and it appears the management supports it to get results."
Commented on 2009-10-19 20:50:41 EST
"aside from my rates going up every renewal, They took care of the 2 claims I had 9 years ago."
Commented on 2009-10-19 17:37:38 EST
"We had an accident that was clearly not our fault. The other insurance company paid Farmers, but Farmers would not give the money to us. These people are common thieves."
Commented on 2009-10-19 16:08:47 EST
"Farmers now = Bristol West Unacceptable customer service level. The claim process is frustrating. Days and multiple calls to reach adjustor. It took over 9 days to have Bristol send someone to reinspect the damage on my vehicle and they counted it against my rental time. "
Commented on 2009-10-12 10:09:22 EST
"Clog in drain line;laundry tub filled with sewage and overflowed into basement. Farmers sent a cleanup company and then adjuster came to check their work, etc. They agreed to pay and replace carpeting damaged in basement. Adjuster then took photos of every possible issue, none of structural damage, and now they want to cancel my policy. Instead of doing what she came for, I left her alone to do her job, and this is what I am left with. I would have been better off to pay for cleanup myself. Now, I have to remedy some ridiculous things (stated by two separate professional carpenters) in order to keep my homeowners. Once this stuff is settled I plan to switch to anyone but Farmers. My agent is a very nice lady but somewhat ineffective. "
Commented on 2009-10-11 10:58:33 EST
"Farmers insurance has always been there in time of need. They are the best. You get what you pay for with this company. If you want to feel good about your protection then this is the right company for you"
Commented on 2009-10-01 13:12:04 EST
"Annual premium raised by approximately $200 dollars a year for the past two years without any claims, almost doubled in 3 years!"
Commented on 2009-09-25 14:25:42 EST
"No claims on Life, Home, or Auto insurance. Rates continue to climb without explaination. Auto policy goes up (until I got tired of them and went to Geico at a 50% savings) now the home owners policy went up but no reason given for the increase. Called around for quotes and found quotes from 361.00 to 988.00 (farmers is 927.00) using my farmers as a benchmark. exact same coverage but huge difference in price. After all these years I would not recommend Farmers and their supposedly great service. "
Commented on 2009-09-23 15:38:22 EST
"Our daughter got screwed! The guy who rear-ended our daughter is insured by Farmers. It has been 3 weeks and no one has even checked out the damage. They are saying that she was partially at fault when she was not. They are saying that there is a turning lane where my daughter was, and there is no turning lane! I would not recommend Farmers insurance to my worst enemy!"
Commented on 2009-09-18 17:47:35 EST
"Their primary focus seems to be to try every manuver not to pay the claim. I have filed a complaint with the state Dept. of Insurance who told me that they have more complaints against Farmers than any other company."
Commented on 2009-09-13 14:46:56 EST
"One word, expensive."
Commented on 2009-09-08 20:22:11 EST
"They change coverages at will. My neighbor is an Adjuster with another company and he could not believe the crap that they were trying not to cover. Farmers just plain out sucks. Would not blame the Claim Representative, blame the Branch Claims Manager who made the final decision and he did not even know the policy!!!!! "
Commented on 2009-09-08 17:37:52 EST
"They lie cheat and steal"
Commented on 2009-09-03 22:56:52 EST
"They simply suck. Increased my premium with no reason. My daughter had an accident (they payed $100 to the other driver) and her premium is now up 4 times."
Commented on 2009-08-27 19:13:52 EST
"Adjustors are extremely unprofessional and rude. They attempt to use every delay and stall tactic imaginable. Insurance is designed to be there for families in thier time of need but, the reality is insurance companies are only their for you when they want you to purchase thier products. If you every need to execute your policy they treat you like an enemy not a friend. (Farmers Insurance - home - made a bad situation horrific)"
Commented on 2009-08-17 10:51:50 EST
"Farmers insurance has been so helpful to me i love my agent and i would never think of switching in this economy because farmers understands that i need to have a good experience with them"
Commented on 2009-08-15 14:09:30 EST
"28% Rate increase in homeowners rate during this last year. Over a 4 year period their rates have DOUBLED!"
Commented on 2009-08-15 07:32:31 EST
"We had a house fire in 2005. The agent was very quick with her response and the payments. Customer service from our agent was excellent."
Commented on 2009-08-10 18:01:03 EST
"Only once in years have I needed my insurance payments to go to bat for me. They were extreemely unhelpful and extreemely discourtious when I had (not my fault) an accident."
Commented on 2009-07-27 18:36:02 EST
"I was issued a policy and they determined that my previous insurance coverage was invalid and raised my rates 44%!! I am meeting with my Farmers agent today. No mention during course of application that 6 months prior insurance was required. "
Commented on 2009-07-21 09:29:44 EST
"They do not insure against any occurrences except those caused by sudden and unexpected incidents (fire, for example). In the case of a water pipe bursting, they paid for the repair of the room, but not for the pipe because they do not insure the "systems" ie, electrical, plumbing,etc. In the case of a drain in the interior of the house failing they refused to pay for any of the damage because they claimed it was a gradual leak, not a sudden problem, even though the moldy wall became evident suddenly (within 24 hours mold appeared on the wall where it had been clean the day before). "
Commented on 2009-07-14 23:25:30 EST
"they raised my rate 30% this year and I have never had a claim with them in 15 years"
Commented on 2009-07-14 19:07:48 EST
"Farmers insurance has a licence to steal. They lie, change your policy without telling you and your coverages. They are rude and do not care about the customer. DO NOT GO WITH FARMERS."
Commented on 2009-07-09 10:49:26 EST
"Good rates and fair adjustments on claims"
Commented on 2009-07-07 13:40:23 EST
"My experience with them is that they are a fair company in terms of claim settlement (we have had 4 claims over a period of 20 years including an uninsured motorist who totaled our car). I am switching because of their cost. I have quotes from 3 other companies that are about 30% less than Farmers and Farmers continuously attempts to raise their rates."
Commented on 2009-06-24 20:30:54 EST
"Farmers Insurance rates are out of control. Greed has taken over Farmers management.They know they only loose an addtional 5% everytime that increase the rates. This is because people do not like change in their lives and name recognition. They loose an addtional 5% but they are making so much more money on the ones who stay. They are going to keep increasing rates over and over agin untill the majority of their customers have had enough. When they start loosing an addition 20% or 30% they will back off."
Commented on 2009-06-17 11:33:28 EST
"I have 4 cars, trailer and quads. The agent is great and claims are processed quickly if you have one. I have been with them for 20+ years. The rates have begun to go out of control. I had a small accident last December rear-end and no damage to my truck, but $2500 damage to the car I hit. First accident ever. Rates went up 28%. I started to show around and found my bill will go from $4400 a year to $3500 with American Family. Farmers has been great, but in these econimic times saving $900 is time for a change."
Commented on 2009-06-10 11:04:13 EST
"Claim processed immediately and check written out on the spot "
Commented on 2009-06-02 20:50:47 EST
"Not helpful when you need them, no matter how long you have been with them."
Commented on 2009-05-28 13:45:41 EST
"premiums going thru the roof...."
Commented on 2009-05-23 16:34:11 EST
"After an accident the service was fast and a class act."
Commented on 2009-05-20 15:47:01 EST
"I have had several claims with my insurance company (Farmers). They have always been fair and very timely in adjusting the claim and paying the claim. I highly recommend them. I feel that my agent makes a huge difference and would refer him to my friends and family."
Commented on 2009-05-05 12:47:59 EST
"They told me what my car was worth, coulnt provide any comperables any closer than 1500 miles. A little hard to be out a car you cant replace for the money they gave... DEFFINATLY looking for a different company. 15 years with them. I like my agent though... will be sad to loose him... OH well"
Commented on 2009-05-01 10:39:39 EST
"My agent kept changing coverage. I had to talk to my agent twice a month to figure out the mess for my parent's any my insurance because of that. Good things about Farmers - reasonable (although not super cheap) rates and offers glass buyback. Not so good thing - agent dependent experience."
Commented on 2009-04-29 06:26:35 EST
"When I signed up with Farmers, they gave me terrific rate quotes on both a home and auto policy. After the underwriters reviewed my policies both the auto and home rates went up 25% or more within 1 month of starting my policy with them. Some of the increases were due to some discounts that were not applied because the company did not obtain some information they needed from me. When the information was supplied, a portion of the rate increases was brought down. The remaining rate increases were due to a difference in a judgement call between the agent and underwriters. Apparently the underwriters did not agree with and respect the judgement calls made by the agent. To say the least, I felt I had been scammed by being promised low rates and once I signed up the rates went up 25% or more within 30 days. I immediately found another, higher rated insurance company and cancelled my policy with Farmers. Do not use Farmers, all their reviews, I have researched, are lower than average in comparison with other insurance companies. "
Commented on 2009-04-27 15:16:04 EST
"Farmers always offers lowest value on car when totaled."
Commented on 2009-04-24 18:24:28 EST
"Rates skyrocketed this year without reason. I have been with Farmers for 35 yrs with only 3 claims during that time. No tickets or accidents ever, and no claims in more than 10 years. Got a 44% increase on one vehicle this so far this year."
Commented on 2009-04-17 17:09:25 EST
"they always compensate little, not 100% compensation, just 20% compensation for injury and accident"
Commented on 2009-04-15 15:00:56 EST
"In my business I had a incedent that happened with a customers car. I cracked the head by torking the sparkplugs. The insurance company said that I was not covered and my agent told me that I was covered. I was sued by customer and I in turn sued the company and lost because they said that I wasn't covered. Under errors and ommissions I should have sued the agent because he kept telling me that I was covered. Till this day he is still saying that the insurance should have paid me. I don't know who was at fault but I don't recommend this company to no one I know. If you have this company as your insurance you better know what your policy reads because they slip in little clauses that a normal person doesn't understand and that you need to go to a lawyer to understand it."
Commented on 2009-04-15 11:19:26 EST
"They denied claim before I spoke with farmers to present facts, They based decission on incorrect information reported by agent, then when I drove 170-miles to meet them at a scheduled time and play set by farmers they did not show or even call"
Commented on 2009-04-14 22:37:43 EST
"Agents are ill-informed about company policies and pricing, leading to conflicting and confusing information. Agents do not communicate adequately with clients."
Commented on 2009-04-10 17:40:59 EST
"poor responce time. do not rely on them to call you back on any type of concering questions. "
Commented on 2009-04-07 14:03:08 EST
"Don't use them. They take your money until you actually have a claim. Then they find every excuse in the book to not pay the claim. I don't know about other insurance companies but Farmers excels at not paying. "
Commented on 2009-04-07 09:02:27 EST
"as soon as you file a claim they will raise the rates on you. Even without filing a claim I had experienced a raise in rates too. "
Commented on 2009-04-03 10:55:08 EST
"Our HOA has insurance coverage with Farmers. There are 3 units in the HOA. Over the twelve years our coverage has increased from $ 1000 annually to $3110 currently. This insurance is for buildings and director's liability only. Each unit must additionally get coverage for the interior of the unit. There has never been a claim and Farmers has steadily "decreased" the areas formerly covered (e.g. total removal of "any" type of water damage coverage). So while the rate has gone up, the "insured" benefits has gone down. This is not acceptable. We are shopping for a better policy and a more customer friendly company (is that a contradiction in terms?)."
Commented on 2009-03-31 15:14:06 EST
"I tried to increase coverage on my residence and it w like pulling teeth from a Gorilla. I had the roof replaced to get a lower rate and the agent never would contact me by phone or letter. I've had two vehicles and three homes insured by Farmers for eighteen years. I'm shopping. Why did it take eighteen years? That's a good question."
Commented on 2009-03-28 17:00:29 EST
"They reward your loyalty by continually raising rates."
Commented on 2009-03-23 21:47:12 EST
"boarding on unlawful billing? I was with AAA for 25 years. shopped around and farmers was cheaper. . . you get what you pay for i suppose. after 3 months of trying to straighten out the billing mess I had to say enough is enough. "
Commented on 2009-03-19 21:59:04 EST
"Agent in never returns my emails or phone calls. "
Commented on 2009-03-18 16:42:52 EST
"Their hands were out for 15 years to take my money for policy premiums, but when I filed a claim for flood damage it became very chaotic and disorganized to deal with. There were all sorts of exclusions which made no sense. I have lost my trust for them as I no longer feel that they will be there if and when I need them... So unfortunate, especially since I have 5 properties and all my automobiles insured with them for over 15 years. I will now try to find another company so I can switch"
Commented on 2009-03-18 15:30:31 EST
"i had 2 roofs blow off my rentals....first i had to argue with the first adjuster about one of the roofs being blown off at all...cause i rolled it back on.....then this guy tried to low ball me on the claim....had to go though the get the estimates game..... the second adjuster was a bit better and was able to agree with the true coast of repair.... but the biggest problem was getting those checks....seem to take a long time to get to me....and more trouble getting them cashed....they canceled them more than once...but did pay for my returned check fees on my account....i have to say i was working with idiots or scammers... we buy insurance for one reason.....for damage pertection from loss....it's about the ability to fix it..that's pay a claim...farmers failed badly in this regard....do not buy farmers insurance!!!!"
Commented on 2009-03-14 14:39:13 EST
"When I had my claim they have taken care of me. My car was totaled and they even gave me my rental for an extra week while I shopped for a new one. My agent is great and I see no reason to switch."
Commented on 2009-03-13 11:23:40 EST
"I have a great relationship with my agent."
Commented on 2009-03-08 21:02:16 EST
"They are too expensive & I can never reach my agent. His voice mail is always full & his cellular phone number doesn't work."
Commented on 2009-03-06 16:24:29 EST
"I was rear-ended on Nov.5,2008. It is now March 5, 2009 and Farmers has not yet paid for the rental car reimbursement. I'm switching to Travelers and (for same policy coverages)will pay $500 less for my car insurance and $100 less for my homeowners. Farmers is a rip off and has very bad customer service."
Commented on 2009-03-06 15:48:14 EST
"i had a dwi accident and they were able to get me extremely affordable insurance premiums and when i had an accident two years later they handled my claim with no problems and they treated me with respect. they didn't judge me at all for my past mistakes"
Commented on 2009-03-06 11:51:51 EST
"they denied my claim! I was young at the time and didnt know how to handle it.. they took advantage of me! i tell everyone my experiences with them! BAD INSURANCE COMPANY"
Commented on 2009-03-06 00:37:52 EST
"they raised my rate without an explanation and without notifing me. Found out only after auditing my bank statement. I was on the direct debit program. Never even had a claim."
Commented on 2009-03-05 14:18:16 EST
"Expensive!"
Commented on 2009-02-27 11:33:20 EST
"Well aside from the length to settle my main complaint is with the professionalism of the adjuster I had. Very unprofessional, no compassion for the unfortunate situation. Not keeping appointments or calling back with status as promoised. No way should this guy be an adjuster who has to deal wth people."
Commented on 2009-02-24 14:52:39 EST
"Have been with Farmers for 15 years. Had two claims, one deer related - $300.00, one car related $5,000. Premiuns went from $350 to $900 per year. 15 years and two claims -almost 200% increase doesn't seem very fair. "
Commented on 2009-02-22 12:00:02 EST
"AGENTS are ORDER-TAKERS!! Let you determine what you want without any brainpower on their part."
Commented on 2009-02-16 13:20:16 EST
"Service and customer satisfaction, rate hikes for for no reason which are reduced by agent if you call and complain concern me. Is this company financially healthy anymore?"
Commented on 2009-02-06 14:08:20 EST
"I've been insured with Farmers for approximately 5 years. I have no problems at all with my agent. He is fabulous, however, the company keeps raising my rates substantially. Last year they raised my homeowners and I complained and my agent came out for an in home inspection which reduced my rates. This year the homeowners coverage went up $150.00 (and I've never had a claim, either home or car). I am in the process of checking into coverage from other companies."
Commented on 2009-01-31 16:46:54 EST
"We have been with Farmers Insurance for Several years. over 20 with auto, and 13 with Home. This year we added our 16 year old son to our Auto policy, I knew that rates were going to go up, and I was prepared. We received a quote of $1,800.00 for 6 months, which was expected. I called our agent earlier this week to get an up dated quote, and I was told that it would now be 2,008.50 for 6 months. Just to let you know we have had 0, no fault claims, we have had 3 weather related claims. We have had 0 claims on our home 0. Our agent always tell us that we are in the best bracket because of our outstanding credit, and no claim history. I refuse to pay $4,017.00 a year for auto insurance, especially with our outstanding credit rating, and a 0 claim history. SEE YA!!!!!! Farmers. "
Commented on 2009-01-30 09:43:30 EST
"After five years of being with American Family, I shopped around as my rates continued to increase (no tickets or accidents). About a year ago I switched to Farmers because I for the first time ever an agent sat with me to run an insurance needs analysis. An hour later, I realized how underinsured I was with American Family. I couldn't be happier about switching to Farmers and more thankful for my agent protecting my family."
Commented on 2009-01-24 09:33:06 EST
"Farmers Insurance has been there for me and my family. I highly recommend Farmers Insurance Groups of Companies. "
Commented on 2009-01-23 16:18:05 EST
"My vehicle was totaled in an accident with an uninsured motorist who was driving on the wrong side of the road. Farmers deducted (before I complained and they retracted) $180 off the settlement value of my vehicle for a small amount of dog hairs on the headliner (which had no tears scratches or imperfections). I was injured in the accident and promptly supplied Farmers with all the medical bills and other information that they requested. Six months and the third adjuster later, they still had not settled my claim. I called periodically during that time to no avail and finally called my agent, and after he contacted claims...they offered me a lowball settlement. This has been a nightmare experience from start to "still not" finish."
Commented on 2009-01-23 13:18:25 EST
"the premiums has increast 10 -12% each year on home owners. I have never had a claim and they refuse to lower the amount of insurance. forcing me to have high premiums."
Commented on 2009-01-21 17:50:52 EST
"I have been with Farmers past 10 years after State Farm riped me off and than they lost on court. Wind took of my roof 4 years ago and I had it back in 3 days thanks to Farmers and my agent. My son had accident last year and I am more that happy with Farmers"
Commented on 2009-01-21 10:53:27 EST
"The claim was handled fast, the problem is that the accident wasn't our fault and Farmers messed up the arbitration so badly that it was found at a no fault. Consequently, we are out the deductible of $750 for an accident caused by someone driving the wrong way in a one way parking lot! I filed a complaint with the Insurance Commissioners office and Farmers provided details but, they never took care of their malpractice in being unprepared for arbitration and not talking to all witnesses. Deffinately shopping around - after 20 years."
Commented on 2009-01-17 19:13:10 EST
"My agent moved offices to a further location from me. Also have not had calls returned. Recently involved having a policy issued that should ot have been."
Commented on 2009-01-16 16:14:05 EST
"While we've never had to file a claim, we've been very satisfied with our agent.They called to tell us that if we lowered our deductible on the auto from $1000 to $750, our premium would go down. Suited us!"
Commented on 2009-01-12 19:11:26 EST
"I also had problems with Farmer's bookkepers. In the last 5 months they have made blatant bookeeping errors causing ME to have to call my bank calm them down, hand deliver payments to Farmers only to have Farmer's bookkeepers CONTINUE to make errors AND then send angry notices to ME like it's my fault! After being with them for 30 YEARS one would expect an apology and a quick fix. Hardly. Not only no apology but their errors finally caused my policy to somehow automatically cancel so now I have to send more checks to essentially re-apply with them. After 30 years Farmer's bookkepers have exhausted me and with no apology or gesture on their part they have made the company cold as a refrigerator door. My advice, if your insurance company spends more time telling you what they CAN'T do for you, look for a company that will spend more time telling you what they CAN do for you. I left Farmers last week."
Commented on 2009-01-10 22:43:12 EST
"When filing a claim your adjuster will belittle you and definitly make you feel as tho you are not worthy of anything"
Commented on 2009-01-10 15:39:30 EST
"Saved a bundle by combining policies at Farmers - transferred from State Farm."
Commented on 2008-12-29 14:22:37 EST
"I had a major home loss and Farmers sent a harpy to scold me about my duty to Farmers. I spent more than $45,000 of my own cash trying to rebuild and recover, and Farmers sent me a grand total of $2,100 in the first 12 weeks to assist. Ultimately, the losses totaled over $75,000, and Farmers took six months to finish claim payment. Inexcusable. Farmers is slow, uncaring, and the adjusters clearly hold Farmers interests far above the insured's. They used to be a good company, but no more. They may have experienced and likeable agents, but those are legacy relationships from when Farmers was a reputable insurer. What a terrible and disappointing company."
Commented on 2008-12-23 00:42:44 EST
"They say one thing before the payout, and another when you settle. They do not reimburse depreciation!! "
Commented on 2008-12-19 00:04:04 EST
"We were hit by a State Farm customer and it would have been a nightmare had it not been for Farmers. State Farm kept trying to jack the the claim. My Farmers agent was great and coached us through the claims process with State Farm. SF denied the claim despite being hit HEAD ON by their client. Farmers paid my claim and then went after SF and their client. I'v so happy with how everything went. A+++ company and service. "
Commented on 2008-12-13 02:00:40 EST
"Farmers Insurance needs to establish an ethical code of conduct in dealing with customers."
Commented on 2008-12-08 11:30:44 EST
"Great options on policies. As with anything, it's all in your Agent and their staff. Farmers is a sound company, and will look for a way to pay your claim versus not paying. Make no mistake, they are not your maintainence company and will not pretend to be, so if you are a responsible person, you cannot beat being insured with Farmers."
Commented on 2008-12-06 12:09:17 EST
"Don't use this company!!!! Although Farmer's always billed us promptly and processed our payments promptly, when we finally needed the service for which we have paid handsomely -- namely, payment of a claim for an auto accident -- they told us our policy wasn't in force. They weren't able to give us an explanation as to why, although they admitted to cashing our checks. In the meantime, they have initiated an internal "investigation" into our claim -- leaving us and the other party unable to have our cars repaired. It appears that we will be required to use our savings to pay for the other party's car repairs -- and initiate legal action to collect from Farmer's. Run far, far away."
Commented on 2008-11-18 19:17:06 EST
"To all who read my review: stay the hell away from Farmers Insurance--stay FAR away! We had a claim for damage done to our home by Ice Dams which ruined large roof sections as well as caused mold in our house and stained the ceilings and walls. You know what we got from Farmers--$1800.00 for "remediation". Not to mention that when we bought our home 14 years ago, they have raised our rates every years since then by an average of ~24% per year! In 1995 our premium was, now get ready, $384.00. Since then, it has gone up to an astounding $1,716.42, an increase of 347%! If I didn't know better, I think they have been blacklisting us since the claim filed in 2001 because when we try to get insurance with another company, we either get turned down or get an outrageous quote. Do yourself a favor---avoid them like the plague and and heed the other comments posted here."
Commented on 2008-11-07 14:16:59 EST
"Agent tells you that you are covered and you go to court and lose because you are not covered. Agent stills claims we are covered but won't cover the customers car. The insurance company even had me pay the deductible of $100.00 twice yet stills claims I am not covered."
Commented on 2008-10-29 11:45:08 EST
"The worst insurance company in the nation. Worst billing system and customer service. They took your money but they are not willing to help you. Full of morons!"
Commented on 2008-10-27 23:17:14 EST
"When I qualified for discounts that I had not qualified for before they notified me and applied them for me. "
Commented on 2008-10-27 12:27:40 EST
"Farmers has a 24 hour claim center in Oklahoma and the services that I received from them is extremely great. I love my Farmers agent also"
Commented on 2008-10-21 11:48:25 EST
"My car was parked legally in a residential area near an intersection. A moving car side swiped my car trying to avoid a car that did not stop at a stop sign. The insurance representative told me to drive my car home, I told her it was impossible because a door was unhinged and it would entail 30 mile highway drive. Later I was told my car was considered a "total loss" without the adjuster looking at it! The insurance agent convinced the claims office that my car was salvageable."
Commented on 2008-10-15 10:20:44 EST
"In November 2007, I was hit by another car in a parking lot. I was told that I would be accepting respnsibility for the accident-before I even had a chance to tell my side of the story! I was also told if the payout to the other driver was more than $400, I would lose my good driver discount and my rates would increase 35%. I argued that it was not my fault and was told "Fine. I'll tell him it was his fault if that's what you want." Way to work for me-a loyal customer of over 12 years with her first claim. Fast forward to April, I got a call from the gal representing me in the arbitration case because my original statement either did not record in the first place or they lost it, so she needed me to redo it. In between all of this, my husband died (of natural causes) while driving home. The next morning, first they called to speak to him, and then later someone else called demanding to know which repair shop to tow his car to because I HAD to repair it and it had to be moved right away because it was costing her too much money for it to stay in the lot it was towed to. "
Commented on 2008-10-06 16:13:36 EST
"I **LOVE** Farmer's Isurance. During Hurricane Ike, our house was severely damaged (over 100K in structural damage, 20K in emergency water mitigation, over 100K in contents) and as the house was unlivable, we moved to a temporary house and Farmers is paying for our stay. The hurricane hit on Sept 13. I contacted their claims department and the operator routed me to their "catastrophic" division given the size of the damage. As promised, I had a response back in less then 4 hours. We had an adjuster on-site the following Tuesday. Everything went and is ging smoothly. they have been fair, responsive, polite and have gone to extraordinaly lenghts to educate us on what to do as this is our first claim on something of this magnitute. The agent was helpful but the company (Farmers) is F-A-N-T-A-S-T-I-C. I looked around at all the other homes in our neighborhood and talked to people at work. While everyone else waited for a week (or weeks), we had the fastest response. One of my colleagues is still waiting for an adjuster to visit his house and it's been almost 4 weeks since the hurricane. The agent makes a great difference. The company too. I read the comments here and I am shocked about all the negative comments. If you are looking for a company to work, I highly recommend Farmers. In all my interactions with them, they have been extremely fair. I Re-read most of those negative comments and I appreciate why people are complaining but in most cases, it is either their own fault (let coverage lapse, bad communication, etc.) or a bad agent (cashed the check but did not upgrade the policy). God Bless!"
Commented on 2008-10-03 04:08:22 EST
"Only take your money, but provide no service."
Commented on 2008-10-01 00:00:58 EST
"We suffered an some fence, roof, tree, and minor water damage due to Hurricane Ike. Little did we know, we had a $10K deductible clause for hurricane damage. Our fault for not reading the fine print. 3 roofers recommended a new roof @ $9-$10K, insurance adjuster said it could be "patched" and quoted $2400 for all our damage. What a joke. This is the 2nd time this company has burned me. Will never do business with them again."
Commented on 2008-09-30 13:36:27 EST
"premiums keep increasing that it's like buying another car."
Commented on 2008-09-29 15:53:37 EST
"When I needed them most - for a claim on hailstorm - they came and agreed that there was damage to one side of my house so would only pay for one side of the house to be re-roofed and also one side to have new aluminum fascia with the remainder they would pay for a can of spray paint. Exceptionally poor claim service!"
Commented on 2008-09-28 19:50:22 EST
"Farmers double billed me for coverage that was pre-paid ... I took hours and heated arguments to prove my side of the story with payment history ... the repeatedly told me I still owed them for what had already been paid ... their accounting/billing is the worst! And then when I purposely let another homeowners policy end without renewing, they tried to charge me for a policy extension that I never authorized!!!!... after I refused to pay for the unauthorized extension, they sent it to a collection agency !!!! ... I am also EXTREMELY disappointed with Farmers claims service. A guy hit my truck ... I was found to NOT be at fault ... They totaled my truck (worth $9,000+) for a damage repair estimate of only $3800. Farmers then sold it as salvage for $4400. Farmers forced me to buy a new vehicle when all I wanted was to get my truck fixed. How can they total out a vehicle worth more than twice the cost of repairs? (it's obvious that after selling it for salvage, they saved themselves a few dollars on the claim ... but they've lost my business forever.) Because of the pattern of erroneous billings, worst claims service ever I would tell people to run from Farmers as fast as you can!!"
Commented on 2008-09-16 17:22:16 EST
"The Jury is still out about Allstate.I've been with Allstate over 30 years and I still don't like their pricing and deductions."
Commented on 2008-09-11 11:17:48 EST
"Filed a claim on home that was denied."
Commented on 2008-09-06 14:44:51 EST
"Like most other people said...choose a different company! Had insurence with them for years and the one time I had a car accident (my fault) they paid very poorly...lowest estimate I received was $3500 to fix my car(from 3 diff car shops) and they would not give me more than $1400. The adjuster insisted that they used some "formula" to calculate the "accurate" cost of the repair. Well their formulas need to be updated since we're not living in the 1980's anymore. "
Commented on 2008-08-26 15:32:22 EST
"This is the most unethical company I have ever come across."
Commented on 2008-08-11 00:30:17 EST
"Claim was processed smoothly. But i would have like it better if they were more proactive in communicating and keeping me updated."
Commented on 2008-08-08 14:07:11 EST
"Their billing system is awful. They bill one month ahead so that it always feels like you're behind...they send cancellation notices every month!! I'm sick of it! "
Commented on 2008-08-06 18:40:59 EST
"Farmers sucks!!"
Commented on 2008-08-01 13:47:23 EST
"Have been a customer since 1947 and filed only a handfull of claims. Even been with the same family (agent) since that time. Began with father and now with son. Having paid premiums for 60 years I thought I would get better service regarding a claim last year. I was involved in a care accident that was not my fault. Rear ended by an undocumented immigrant. Damage to both front and rear of my 1995 Ford Taurus which had less than 50K miles. It cost a little over $5,000.00 to fix and Farmer's only gave me $2,000.00. The adjuster was rude and did not return my calls. All calls were logged incoming and outgoing with my caller ID. She called me a liar and told me if I did not like her service I could complain. Well I tried but to no avail, my agent, nor any supervisor would contact me regarding this matter. My agent told me that I did not get replacement value on my car because it was too old and he would not help me because, and this I do not understand, he worked for Farmers and not me so he could not help me recoup any more money. It would be taking money from his employer. After 60 years of premiums, and probably putting this kid through college, I could not believe he had the gall to treat me like that. Upon reciept of my next homeowners policy I was surprised to learn that I had carpet, 2 car garage, 1&1/2 bath, and many other aminities that I clearly do not have. Just another way to get more money out of a senior citizen living on a fixed income. You might ask why I do not change insurance companies...I live in a flood plain and have carried flood insurance for 60 years, if I leave I will not be able to get flood insurance anywhere else. I am not happy at all in fact my children cancelled their insurance policies with this company because of this incident."
Commented on 2008-07-14 08:46:10 EST
"I am a current underwriter for Farmers and reading these comments are ridiculous. We do not raise rates for not at fault claims. We do not raise rates if you have a home claim and have had 6 years with farmers with no claims. Insurance rates are going up, that's the way it is folks! So are gas prices. Yes, some agents are awful, and I have no experience with helppoint, but some of these claims of rate increases are absolutely false. I love working, and having Farmers Insurance."
Commented on 2008-07-10 11:16:52 EST
"Very unfair when determining value of a total loss vehicle. Opening offer was literally half what it is worth in reality, ended up settling for around 25% less than value of car, not to mention all the miscelenneous costs involved with replacing a vehicle. They offered far less than any other comparable insurance company would for pain and discomfort (a whopping $225 for a totalled, very violent collision, neck strain, chest pain, cuts, bruises) This company must be on the ropes financially to be so poor at settling claims. I checked their rating and they are far less stable than other companies. I'm shopping now for another company."
Commented on 2008-07-08 23:59:37 EST
"Had a front to front collision pulling out onto a main street. Police without investigation automatically placed blame on us. Farmers touted "HelpPoint" phone number did nothing but add to the confusion at the accident site. Car was towed to a body shop and sat there several days. This accident was 1000 miles from home. After I pushed and hounded the adjuster's office for over a week they decided to total the vehicle. The value they placed on it was more than fare since it was comparable to the retail price on a similar used vehicle. In reading many of the comments on this site I have come to the conclusion that how Farmers treats its customers is directly to the agent, adjusters and the rest of the people involved. Farmers would do well to hold their people to higher standards. It appears that home owners live nightmares when making a claim from the stories I've read. Fortunately I have never had to make a claim. In my investigation I believe that folks who are extremely satisfied with the rates may be mis-leading themselves since it is service when needed that counts. "
Commented on 2008-07-03 18:07:37 EST
"My insurance premiums increase every 6 months.When I called my agent to explain why the increase he says it due to insurance rates going up. Add'l $150 for 6 months, that's a lot for 2 autos?? That's steep! I don't have any speeding tickets, accidents or any type of tickets. Also, they threaten to raise my homeowner's insurance every 6 months if I don't show them proof that I have an alarm/fire system. It's also ridiculous to pay a service charge each month $6.00 when they EFT my checking for the payment. "
Commented on 2008-07-03 12:39:15 EST
"I have had my homeowners insurance for 22 years. One of the riders is earthquake which you can no longer get. Since I live in Seattle I would stick with this insurance company because of the earthquake rider. My auto insurance just went up again and this time a $33 a month increase. It seems every time I turn around it is going up. I have not had any tickets or claims in over 8 years. I have had a Farmers policy since I was 18 or going on 35 years."
Commented on 2008-07-02 11:31:43 EST
"worst "
Commented on 2008-06-30 15:13:57 EST
"After 8 years with this company I had to file two claims. Only after I filed the claims did I find out that in addition to the deductable also deducted a percentage for age of flooring, the loss was for water damage. Plus a deduction for the total loss covered insured amount. Ended up with $5,000. of a $8500 loss. Then my boat got inundated with rainwater from a winter storm and the $4,000.00 claim was totally denied due to no payout for water accumulation clause. "
Commented on 2008-06-21 10:58:23 EST
"I had very bad experience with the claim process. they try to find ways to wash their hand off in most cases. in my experience Case 1: with a hit and run where the other person was caught, in spite of no fault on my side they increase my premium Case 2: my fault and i am still struggling with the claim process Case 3: windshield crack occurred due to stones from highway truck, when enquired with diff insurance companies pay for fixing small cracks to avoid replacing the entire windshield but Farmers refused to do so, the said i could get the whole thing replace after paying deductible for the same "
Commented on 2008-06-19 17:48:19 EST
"Extremely expenseive agent makes a lot of errors rates go up without explanation"
Commented on 2008-06-19 15:50:36 EST
"My agent never made my requested changes to my policy correctly. He lied about getting a rebate when my home owners ploicy increased. He never returned phone calls. When I cancelled 3 ploiceies, they did not refund the correct amount on one ploicy. Again the agent was no help. I tried dealing with the headquarters, again after speaking with a manager who said he would call me back...he never called. I called several times again to speak with the manager, he was never again available and never returned my calls. I am filing a complaint with the IL Dept. of Insurance. STAY AWAY FROM FARMERS"
Commented on 2008-06-13 16:24:35 EST
"Rates seem to be goinging up. Recently had an new agent take over. Communication very poor and service level has decreased dramatically."
Commented on 2008-06-12 21:41:59 EST
"I was told that Farmers would be there when I needed them. What a joke! Hail storm rocked our neighborhood and every house that was not insured by farmers has a new roof. I guess the storm was selective of which houses to hit. Mine still needs a new roof and I need a new insurance company. BIG LIARS!"
Commented on 2008-06-02 09:01:29 EST
"We've had several claims over the years, but I think the most important part is to have an agent that is knowledgeable, gives you options, and advocates on your behalf. Our agent is that. Farmers is a good company, but like any big company, things sometimes get messy. "
Commented on 2008-05-30 11:33:57 EST
"do not use Farmers"
Commented on 2008-05-29 10:00:54 EST
"Farmers Insurance raised my rates 60 days after securing my business without even telling me. I found out after auditing my checking account which they were deducting from. When I told them I wanted to cancel, they continued making deductions....all this without even a claim. STAY AWAY!!!!!"
Commented on 2008-05-27 15:59:29 EST
"Just realized that I am paying more than double premium on my car insurance for over 2 years."
Commented on 2008-05-23 16:22:24 EST
"Farmers is by far the worst Customer Service we have ever experienced. And their billing procedures are confusing to the point of...we're done!"
Commented on 2008-05-22 12:40:17 EST
"Great company, love the personal feel. Sometimes service outways price... with Farmers I get both!"
Commented on 2008-05-21 20:57:11 EST
"I switched to another car insurance company that charged me $40 dollars less a month with better coverage. After cancelling my policy with Farmers they continued to send me an erroneous bill and then reported me to a collection agency. Horrible customer service from my agent and his superiors."
Commented on 2008-05-13 14:52:35 EST
"This is the worst insurance ever.. Farmer's really dissappointed me. It's like you paying for more hassle and trouble."
Commented on 2008-05-03 12:41:19 EST
"While all other insurance company lower price every year for their customers automatically, they raise the price automatically even I never have accident. "
Commented on 2008-05-03 12:30:02 EST
"run away. don't look back."
Commented on 2008-05-03 09:46:48 EST
"They cannot be trusted. They make up the rules as they go along and it is impossible for them to tell the truth. They pay these people to keep from paying you what you are owed for your loss. Shop around and stay far away from Farmers."
Commented on 2008-04-30 19:11:34 EST
"dropped my car insurance because of 3 small claims involving the hatch on my truck. And dropped my home insurance because it is vacant."
Commented on 2008-04-26 21:10:07 EST
"Prompt and courteous service"
Commented on 2008-04-24 15:16:39 EST
"Farmer's did technically do "everything" they promised, but the settlement we received was substantially lower than the value of the vehicle that was lost. Our Farmer's agent was somewhat helpful, but unable to do much for us past the initial claim. So I suppose my dissatisfaction lies with the total loss department and the appraisers of the company."
Commented on 2008-04-23 00:24:36 EST
"THE RATES HAVE ALWAYS BEEN VERY COMPETITIVE OVER THE 30 YEARS WE HAVE BEEN WITH FARMERS WE HAVE HAD TWO HOMEOWNER CLAIMS AND TWO AUTO CLAIMS. HANDLED VERY WELL."
Commented on 2008-04-19 16:51:30 EST
"Avoid Farmers Insurance to avoid a major headache. In the event of an accident (that is in no way your fault) do not expect adequate customer service or a fair settlement. Expect to have to fight for months with no acceptible resolution or help from anyone, your claims officer, agent or their bosse). Don't expect them to have the correct information on your car, expect them to leave out expensive details on the build sheet included with your car (iv'e experienced this up to $3000!). My experience with them has been absolutly terrible and I can't imagine dealing with them again."
Commented on 2008-04-19 10:27:30 EST
"Make sure only you or your immediate family members cook in your home. My Fiance accidentally had a grease fire that burned our stove and caused smoke damage. They would pay for it but then come after him for the money. Since we are living together and our money is pooled, I would be paying for my own fire. I have been paying premiums to this company for over 10 years and that is the service I get. Oh by the way, my insurance jumped to over 800.00 year for a 77,000 house in Arkansas. Double what my 110,000 house was in MO. Check your rates in your state it makes a huge difference."
Commented on 2008-04-09 08:49:16 EST
"Paid claim and doubled our premiums!"
Commented on 2008-04-08 12:11:14 EST
"I got tired of the discount game they play. There are thousands of discount available and yet when I compared to another highly rated company, not only the insurance was cheaper but there were no concept of complicated discount. My agent kept screwing up my payment and coverage of policy and coverage of policy. I must have made at least 30 calls in 8 months of period. Although Farmers sounded ok company and premium were reasonable, I just didn't want to change the agent and stay with the company after having a bad experience with my agent."
Commented on 2008-03-28 20:34:43 EST
"My son was in a serious car accident. We hired and attorney. The person at fault was also insured with Farmers. Farmers cheated us out of our property settlement. Only giving us pennies on the dollar for our wrecked vehicle,which was a show truck. When it came to personal injury settlement they just dragged it out as long as they could. I also filed a complaint with the Texas Board of Insurance. That did not help either. I will cancel my policy in July and never look back. This company should not be allowed to operate."
Commented on 2008-03-28 02:35:41 EST
" I had an accident rear ended someone on the off ramp, while going less than 1-5mph. The person who was involved got a x-ray done a normal caution check. Turns out farmer charge me for a fault with BODILY INJURIES :( ...now it stays on my record as such and rates quoting me as $2200 a year. "
Commented on 2008-03-24 15:14:35 EST
"We canceled our policy with our previous company because they were going to save us money and increase our coverage. after a few seeks we were notified that our actual rate would be more than double what they promised us."
Commented on 2008-03-08 05:01:31 EST
"too much insurance speak in the policy, "Yes, we cover this and that: except for the following exclusions... A) this B) that"
Commented on 2008-03-03 22:27:57 EST
"i finally faced the fact that i'm a grown-up and got some renters' insurance. it was a few years back and i went online to scout the options and farmers was the only one to follow up and contact me back. so for the past few years i've been paying $35-40 a month for renters' insurance and another $250 a year for earthquake insurance. then i moved. just four blocks east but i moved in september. i sent 5 different emails to my agent asking him to change my address. finally, when i was still getting mail forwarded to me, he told me to go online and do it myself. i tried. but since they had my address so screwed up, i couldn't get the account number to match any conceivable zip code and i couldn't do it online. in feb., when i didn't get a bill at all, i called them and tried to get it straightened out again and paid over the phone. and today i get a past-due bill with warning of cancellation of my policy and a late fee. i call them up again, and after waiting on hold forever, they take all my info again and then come back and tell me they won't drop the $11 late fee. (even credit card companies will drop a late charge if you ask nicely) the nice lady admits that it was their mistake but she still can't do anything about it. can you imagine what would happen if i tried to get money from them? this is all about me trying to give them my money! what if i actually had to file a claim? i went through costco's website and ameriprise will do the same coverage (actually a little more coverage) for about $150 less a year. and tomorrow i'll get a quote through my savings and loan."
Commented on 2008-02-21 17:31:18 EST
"Claims Representatives would not return my calls, and would not get back to me with answers to my questions. They sent me the incorrect documents for settling the claim 3 times!(once they were blank!) When The correct papers were mailed to me, I finally signed and returned the release and they mailed my check out with the incorrect ammount! (off by over $500) When I requested to speak to my agent, she was mysteriously "unavailable" for weeks and no one else would discuss my claim with me. This was a simple claim that took almost a year to clear up and I did more work and made more phone calls than Farmer's Insurance. I should have recieved a paycheck for all of the time and effort I had to put into this whole mess! Never again Farmers!"
Commented on 2008-02-11 15:44:55 EST
"Speeding truck hit my car in a parking lot but Farmers said I was at fault, although I am positive it was NOT my fault. Because my car was far more damaged, they didnt want to pay, so now, they are saying I have to pay for the trucks damages, even though it was not looking at where it was going and hit me. I greatly dislike Farmers Insurance."
Commented on 2008-02-04 19:50:22 EST
"Agent used strong arm tactics to get me to change from policy I have had for 23 years to the new generation policy written after the hurricanes."
Commented on 2008-02-02 10:19:43 EST
"Premiums have gone up as we have gotten older and drive less. Slow to pay for hail damage in the past and refused to pay for property damage from storms."
Commented on 2008-01-31 09:15:25 EST
"Rates goes up every 6 months for no valid reasons."
Commented on 2008-01-29 13:49:42 EST
"Farmers can't keep the policy's information intact from last to current renewal. Constantly losing discounts and have to call to get them back. Long time customer, but this has been happening at least last 5 years now. Tired of messing with it. Plus premiums took 80% jump for no reason. Clean record, no accidents, no claims, no tickets. "
Commented on 2008-01-23 13:52:55 EST
"Farmers has treated me wonderfully! Great friendly staff and wonderful, helpful, claim services! Thank you FARMERS!!!"
Commented on 2008-01-11 15:40:03 EST
"Low balled everything, mislead me when I made the initial claim. Hard to reach contacts, no help from agent."
Commented on 2008-01-10 14:13:54 EST
"After not at fault accident, they doubled the premium."
Commented on 2007-12-30 22:05:04 EST
"We live in Texas, and had a near-head accident with our Chevy Tahoe in Louisiana. Both my husband & myself have sustained injuries. Our agent is such a bonehead that his office staff told our attorney that we only had liability on our Tahoe, nothing else. WRONG!!! We had 100/500/100, including towing, personal injury, rental, etc. We ended up going to the agent's office to find out what was going wrong, and found out that we did have the correct insurance. We got the information that we needed from a (new) receptionist (they seem to change office staff about every 3 months). Not to mention that our agent is now never around to talk to us. Now, our adjuster is low-balling the value of our Tahoe. This accident was clearly not our fault (the other driver came into our lane), and I feel like I'm being persecuted! We will be taking our insurance elsewhere once our policy expires."
Commented on 2007-12-24 16:41:49 EST
"I was involved in an automobile accident. When it came time to settle, the money simply wasn't right neither did the claims worker give me any specifics as how things are done as well as details to the amount of money I should (properly) be given. I really believed the company shortchanged me...correction, the company did shortchange me!"
Commented on 2007-12-14 17:38:03 EST
"Get rid of the billing and maybe it would be even better."
Commented on 2007-12-11 12:11:15 EST
"I was very satisfied until this past week.Receive my 6 month renewal and ..my rates almost doubled...no accidents, no tickets, no claims, good insurance credit score..Only thing I was told was could be where I live...We have lived in the same placed for 9 years, and at times the rates went down not up..May get insurance through Costco..much lower."
Commented on 2007-12-07 15:35:37 EST
"great service, great agents, best service, very good muti-policy discounts and their home rates are unbeatable!!! I will never switch, my agent saved me over 500 dollars on my home insurance with better coverages!"
Commented on 2007-11-14 14:03:02 EST
"What a bunch of morons!"
Commented on 2007-11-07 17:42:03 EST
"I have been a happy Farmers customer for over 10 years. Most of the complaints I have read on this particular website are claims that would not be covered anywhere and the average consumer has no knowledge of what is covered under a policy and assume the term "full coverage" means any and everything is covered. At the end of the day, agents and agencies define your experience. My agent in Arizona, Kevin Shelton, has always taken great care of me and was the first agent who ever explained liability coverage in an easy manner."
Commented on 2007-11-06 23:22:56 EST
"I am one of the Angora Fire Victims. Every year I would contact my agent to make sure I had sufficient insurance on my 4 year old home. Every year I was told yes. My insurance was renewed only 5 months prior to the fire. Come to find out I was under insured by about 1/2 was were the other 25 people who had farmers that lost their homes. It is a pattern. Everyone needs to make sure that they understand what rebuilding cost in your area are so that you correct coverage. Farmers has made an extremely difficult situation more difficult. Do not believe that their ads. One last word, your agent is the person that you get your policy thru but they can not do anything to help settle your claim. "
Commented on 2007-10-24 08:57:32 EST
"My agent is no help. Farmer's is happy to take our premiums but, when we had to file a claim, we had to fight to get paid. "
Commented on 2007-10-10 17:52:07 EST
"Farmers billing practices were horrible, long turn around on simple questions.I feel very fortunate I didn't have to make a claim."
Commented on 2007-10-08 00:03:05 EST
"First they get you on board by barely bating their competitor then immediately jack you up and hope you're too lazy to switch back. Eager to total my car even though was in perfect driving condition. Offered to pay for the balance to fix the car, no couldn't do. Offered to buy back the car after totaling it, no couoldn't do, correction they would but for a handful of change. This insurance is definetly in for themselves and nobody else. Look elsewhere, there's got to be something better. "
Commented on 2007-09-24 21:57:24 EST
"Very profesional, and quickly tackling issues."
Commented on 2007-09-04 19:17:03 EST
"In my experience having a strong company is a must and Farmers Insurance is that. But the best thing about Farmers Insurance is my agent Len Stone. He comes to my house when so I don't have to get the kids in the car, he explains things to me in a way I can understand, and he always resolves my issues quickly and painlessly."
Commented on 2007-08-30 18:11:22 EST
"Very good agent. Was treated extremely wellon the 2 claims I have had."
Commented on 2007-08-21 16:00:44 EST
"Company good...agent not so good. Agent raised our deductibles each time we purchased a new car and because we trusted him we just assumed it was due to the increase in value in car. Once we realized what he had been doing he had made an additional $4,000.00 over 5 years. Check every bill and do not pay any bills from Farmers until you understand every dollar they are charging you and what it is for. Unless you have an extra $4,000.00 you don't mind parting with. "
Commented on 2007-08-19 20:58:47 EST
"Seems to increase premiums despite absence of claims."
Commented on 2007-08-16 14:42:43 EST
"In a claim, was changed from one person to another, to another. Settled claim without contacting us. Cost us money, plus a lot of time, out of pocket - without being at fault"
Commented on 2007-08-10 22:50:42 EST
"I HAVE BEEN WITH FARMERS FOR OVER 10 YEARS! THE AGENTS ARE REALLY NICE AND HELPFUL."
Commented on 2007-08-09 15:49:52 EST
"delayed payment of claim Didn't pay the "fair market" value allowed in the policy"
Commented on 2007-08-02 21:38:10 EST
"I feel bullied by Farmers - they did a drive by and demanded I replace my old shake roof within 30 days - I had already contacted to have it replaced a couple weeks after their deadline, but asked the roofer to do it earlier which they did -- however, there was an unexpected rain storm and the exposed roof leaked onto computer equipment. I filed a claim, but canceled the claim as the computer did work after it dried out. My premium went up due to the fact a claim was filed - even though Farmers never paid a dime and the claim was pulled. That's ridiculous! "
Commented on 2007-08-02 11:50:28 EST
"I just don't trust my agent. The rates change on me for no reason. When I ask her to clarify she blames the billing company. I have been wondering if she is stealing this money from me or it's actually a mistake. If I didn't constantly check my rates and how they change I wouldn't notice that every other month or so it goes up by 10 to $20. Once I talk to her about it, it goes back down. HUH? fishy to me!"
Commented on 2007-07-30 02:02:08 EST
"Tried to get my front windshield fixed - what a joke. Tried changing my address online and after I filled everything out I had to call my agent anyway. What a waste of my time. Think I'll try Amica."
Commented on 2007-07-29 16:04:46 EST
"I had my car stolen and that same day they had me in a rental and when my car was recovered everthing went smoothly from the adjuster to the clain to my car being repaired!"
Commented on 2007-06-28 23:45:45 EST
"I HAD A SEWER LINE THAT WAS IN MY YARD BREAK AND HE INSURANCE AGENT REFUSED TO EVEN COME OUT AND LOOK AT IT. HE STATED HE WOULDNT WASTE HIS TIME. NEEDLESS TO SAY WE HAD TO REPLACE 10 FEET OF SEWER LINE ON OUR OWN PROPERTY BECAUSE THE HOMEOWNERS INSURANCE BITES THE BIG ONE AND THEN AFTER THE CLAIM WAS DENIED MY INSURANCE RATE WENT UP.....CAN YOU BELIEVE THAT!!!!"
Commented on 2007-06-27 21:41:13 EST
"I HAVE WAIVER OF DEDUCTABLE AND WAS INVOLVED IN AN ACCIDENT NOT MY FAULT (POLICE) INSURANCE WILL NOT PAY THE $2500 DEDUCTABLE BECAUSE THE OTHER DRIVER WAS UNDERINSURED. SHIFTING MORE THAN 1O VEHICLES AND HOMES TO ANOTHER CARRIER."
Commented on 2007-06-27 11:55:50 EST
"We have been Farmer's clients for over 20 years. Earlier this year we had water damage due to a leak in our roof caused by a blown-off shingle. The repairs came to less than $2000.00. Our policy just went up 35%! 20+ years without a SINGLE claim and we're penalized $500.00 a year for 3 years. Plus, our agent is not very helpful and has the personality of a rock. I am currently getting quotes from other insurers. I've had enough. "
Commented on 2007-06-05 16:41:49 EST
"Farmers has a problem with the payment plans, that no one seems to understand including the Agent. I get so many bills per policy that I can't tell how much money I'm paying and the premiums keep changing. No one can explain, now my agent has quit."
Commented on 2007-06-01 12:25:54 EST
"Three houses on our block needed a new roof last year due to hail. The other 2 houses got some compensation toward their roof. Farmers spent $4500 flying an engineer up from another city to say our roof problem was not caused by hail and they reimbursed us nothing. When we talked to the agent he said the records showed we cost them $4500, but on investigating, he found out that money did not go to us. It is how much money Farmers spent to keep from paying us anything. That was our first claim in the 9 years we had our homeowners insurance with them and they went out of their way to keep from paying us one cent. We will never carry insurance with them again. "
Commented on 2007-05-15 21:04:33 EST
"I was the victim in a car accident. Since one of the drivers was underinsured and the other driver has not yet been assessed a percentage of blame, my underinsured/uninsured coverage is paying and will reclaim their costs from the other insurance companies. The only part of my insurance that has been working so far is the PIP part. The other problems are: they are using their "special adjustment program (Colossus)" to calculate the value of my truck - their most recent offer is about half what it will cost to replace the truck and they are giving little consideration to the custom bed we had made in Oklahoma and drove down to have it installed. I told the adjuster if he sent the check, I would send it back. They have now hired an "independent" appraiser. We'll see how "independent" he is. In Washington State we are allowed to hire an independent appraiser, too, at our expense of course. The next problem was they weren't going to cover the loss of the personal items that were in the truck or in the two toolbox compartments on each side of the flatbed. My agent said it was "just your loss". It turned out after talking to the PIP department adjuster (the one helpful person) that the personal property should be covered by my homeowners policy (also with Farmers). So far we are looking at two $500 deductables - one for the auto, one for the personal property. The final blow was I had borrowed a flatbed equipment trailer to haul the six 1,000 lbs bales of hay I had just bought and was hauling home at the time of the accident. They informed me that since the trailer was not owned by me or a family member the policy had a $500 limit for the loss. The trailer's value is $8,000 and they will pay the owner $500 for the "utility" trailer and out of the goodness of their heart they did pay the towing bill on the trailer - from the accident scene to the wrecking yard and then to the owners property - which was almost $1,200. I have two horse trailer endorsements that I pay year round and a farm endorsement. I would never have thought I wouldn't be covered for the trailer. My agent told me that I had to look at it from their point of view. I borrowed the trailer and didn't tell them and I wasn't paying a premium on it. I told her to look at my point of view. I insured two trailers and only used one of them four times last year, yet I paid premiums year round. This whole situation is not over since the wreck occurred the middle of March. One other bit of information. The adjuster told me that they would put a claim in against the other insurance (or both if the other guy is assigned fault) and if they got more than they paid me I would get the difference. I wonder who does the accounting on that one. This was a tragic wreck two people died and the remaining driver had serious injuries. He is still not home yet. Dealing with Farmers has had a negative effect on my health. I already had high blood pressure that was controlled and stable for the last several years. My doctor has over doubled the amount of blood pressure medication to try to keep it down. I did tell the adjuster that just being fair with the truck and trailer would still be a lot cheaper for them than if I had died in the wreck. If the truck wouldn't have been an F350 with that steel customized bed, it is most likely that I would have also been a fatality when that motorhome hit me."
Commented on 2007-04-28 14:26:33 EST
"Rates $1200.00 a year higher than other companies. I guess they don't care about customer longevity and loyalty. I am switching to AAA"
Commented on 2007-04-01 13:19:28 EST
"agent did not turn in policy protection increase and address change to underwritters, but cashed my check and sent me a declaration of insurance...now...after business suffered 80% loss due to water damage from frozen water pipes, insurance company will not honor policy."
Commented on 2007-02-04 02:10:36 EST
"If you have ever considered getting insurance from Farmers Insurance, do yourself a favor and look elsewhere. What commodity does insurance deal in anyway? Trust... trust is the commodity of the insurance business, and Farmers Insurance can only be trusted to do one thing. Take your money with a smile, then cut and run when the chips are down. After 15 years of faithful payments to Farmers Insurance, my wife and I accidentally missed one payment and were left high and dry when we were involved in an auto accident. We immediately got current with our payment but were told we were out of luck. I can understand where they're coming from. It's big buisness and we were just another small fish. We continued using Farmers for our Insurance just long enough to research other companies. Then we sent a letter cancelation when the coverage date expired. Months later we recieved harassing calls and letters from International Association of Commercial Collectors Inc. telling us that we were delinquent for a payment in the amount of $30.17. When we contacted Farmers to ask them what these charges were for, they informed us that after our coverage expired, they had, out of the "goodness" of their hearts extended our services and were charging us for that extra service which we did not ask for and had previously asked to cancel. Funny that they didn't have such good intentions when we were in need (the accident totalled about $2,000.00). But now that we were no longer doing business with them, they decided to charge us for services we did not use nor did we ask for. It's kind of scary when you think about it. They can arbitrarily give you services that you don't ask for, and if you get into an accident they're not involved, but if you aren't, they write up whatever amount they want and stick it to you. Farmers Insurance... You can kiss my @$$."
Commented on 2007-01-29 22:12:47 EST
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