|
Review: Horace Mann |
Comments
These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments. |
"Their rate system is such that they offer worse rates to loyal customers than to new business and will not switch existing customers to lower cost policies. I will be shopping elsewhere for car insurance. So, someone walking in off the street will pay less than a long term policy holder."
2007-09-17 11:05:14 EST
"Our agent misrepresented the policy coverage. After she told us that our coverage was equivalent to what we currently had, my parents switched companies as well. After making a claim, coverage for them was completely denied and we were then told that we also were not covered for anything but fire and a few stated perils. That isn't what the agent told us when we signed up, even when we had asked.
My parents are now out $30,000 and their insurance company has abandoned them.
"
2007-11-12 16:15:19 EST
"My only complaint with Horace Mann is that they have very few convienently located agents."
2007-12-28 13:49:22 EST
"Very good insurance company. Great local agent here in Indiana."
2008-05-14 02:44:18 EST
"Horace Mann has been an excellent insurance company. I have been with them for over 7 years, and each time that I needed to deal with them they were extremely professional and reliable. I would definitely recommend them. "
2008-05-23 00:40:31 EST
"The were alright about filing calms, but if you plan to ever move to a different state get a different insurance company"
2008-07-09 22:30:55 EST
"I canceled my auto policy after receiving a 16% increase in my auto policy for no apparent reason (no new car, excellent driving record etc). I called the main office for an explanation of the increase - but they were very vague and not helpful. I canceled by fax to my agent several days before the automatic payment was due to be deducted. He followed up with a confirmation call that same day. However, the payment was still deducted. I called my agent and his assistant looked into it. At this point I am still trying to get my refund which the main office said has been processed and mailed. Supossely it was mailed over a week ago - but they said that before. It has been over 6 weeks - still no refund. "
2008-07-23 15:12:10 EST
"Was loyal client or 4 years untill they cancleed my HO policy for absolutely no reason. I have NEVER filed any claim with either po;icy, and always paid the premiums two weeks before they were due. All three of my Credit scores are in the 820 range, and my health and insurance scores are exemplary. Horace Mann sent a letter telling me that they were transfering my HO policy to their affilate 'Sunshine State'. When I received the renewal from that company, my HO insurance rate was tripled. I cancelled the policy.
I will NEVER hire this company nor recommend Horace Mann to anyone, ever again.
Thank you for reading.
"
2008-07-28 15:18:11 EST
"impossible to talk to my agent as she is never in. Raised rates 20% when I retired from teaching and said it was a state rate increase"
2008-09-16 15:00:56 EST
"They give you a much smaller quote, then after several months they are like "oh, we actually should charge you more". And then -- that's the best -- you decide to get a new insurance because this one appears too (I would not have signed up for it had they given me a correct quote) expensive BUT they charge you retrospectively for each previous month! Amateurs or crooks? "
2008-09-20 15:54:20 EST
"I had insurance with this company for over 10 years and covered on my parents policy before that. I bought a new truck the agent wrote the policy and did not send it in. I had to ask for a bill. Then a couple of years later I have an accident. In the process on of the customer service people say the I am due for a discount having been with the company for a couple of years.
I had been with the company, uninterrupted, for over a dozen. Why did I not have the discount. To my view, they had been over charging. I canceled the policy and when with another company."
2008-09-22 15:45:49 EST
"I had cost replacement coverage with HM. I had a sump pump overflow due to power outage during a storm. They took over a month to settle (two weeks just to get an adjuster to view damage)and I had to fight for most everything that was damaged. When all said and done my 1000.00 deductable was more like a 5000 deductable because they did not give us the funds to make our newly finished basement like it was before damage occured. They are scammers and crooks. avoid like the plague"
2008-10-10 16:41:21 EST
"The car rental was a nightmare Horace Mann never provided as was in my policy."
2008-10-11 03:10:49 EST
"Horace Mann raises auto premiums without rhyme or reason. Their reps say, "Oh, it's inflation." Or the ever popular, "Oh, your state had a rate increase." We also did not get our annuity payout credited on the first of the month as our contract specifies. Why? "It was Thansgiving and our offices were closed." However, there seemed to be no problem debiting our account for car insurance premiums. Typical corporate mind set - no accountability needed. "
2008-12-02 12:27:29 EST
"Told that if I report an accident claim to them that was not my fault, My rates would go up. My old agent with Farmers would handle my accidents and make sure the other company paid if it was not my fault at no cost. It was called customer service. Horace Mann has none."
2009-02-10 12:04:10 EST
"My husband was hit by an uninsured driver and our vehicle was totalled. They told us they are offering us the "fair market value" but that is a joke! I sent them 10+ ads for comprable vehicles all for sale for thousands more than their offer. They stated they didn't care, wouldn't look at them (illegal!), and their offer was non-negotiable. Here were are now, the victims of an accident and now the victims of Horace Mann Insurance. Run away from them as fast as you can! It's not worth the cost savings!!!!"
2009-02-20 18:03:42 EST
"I had 2 auto policies dropped for non-payment, however Horace Mann never sent the legally-required notice that they were going to drop us, thereby leaving us without any coverage. My initial bills had been misplaced, and I simply forgot to pay them (obviously my error) - but I never received another notice - nor did my agent call me warn me that my coverage was going to be dropped. When I asked my agent about this, he simply stated that he received "over 50 notices from the home office each week" about people whose policies were about to lapse, and he "did not have the time" to call all of them. I had been insured by them for 22 years - and they dropped me and refused to re-write my policies, after leaving me and my wife uninsured for a period of weeks. Absolutely unconscionable conduct for an insurance company. "
2009-02-23 19:03:43 EST
"I just had my auto premium doubled when moving 12 miles from suburb to city with no other changes. Other insurance company quotes were 350\per 6 month cheaper. After one claim they cost me 200 by not getting their adjuster to commit on time.Their customer service is one of the worst and I my agent doesn't even call back. Definitely would not recommend them. "
2009-03-23 13:10:39 EST
"I have had Horace Mann Insurance for over 15 years. I have had 5 claims in that timeframe, 2 home and 3 autos. They were great! I would highly recommend them for anyone. Seems to be a small company that actually care about educators. "
2009-04-18 01:33:36 EST
"Great company, best rates I can find. Had a claim, had it fixed in 2 days."
2009-05-02 22:38:00 EST
"Great Company! No issues. Our agent has always been extremely helpful."
2009-07-17 11:17:03 EST
"Our agent has never called us back without mulitple phone calls to him first. We are not high maintainance customers. Most questions could be answered in less then 5 minutes and we have only made one claim in 16 years. We have never received an apology for lack of response and it has not changed over the years. At one point we asked for a new agent. We got one who was even less responsive than the last. That agent left and we were reassigned to our original agent ...the one we had asked to be reassigned. One of the only pieces of advice he gave us was against making a claim as a result of a basement flood. Bad advice. It recently took our agent 6 days to return a call about adding a driver (also referred to adding $$$)! I would not recommend this company."
2009-07-05 21:01:20 EST
"I can not recommend Horace Mann Insurance
I just switched all my car insurance away from Horace Mann Insurance, because of the way I was treated by their claims estimator and Utah state level manager. I had photos and witnesses, but they were not interested in them. The new company is saving us more than $1000 per year on 4 vehicles, with a lower deductible. My advice keep shopping, I wish I had."
2009-07-22 13:09:12 EST
"My husband and I feel like their below what market value is for having work done."
2009-08-13 19:59:40 EST
"My husband has been with this company with 25 years, and I insured my car with them for about 10 or 12 years. They are not cheap.
I was a victim of a car accident, rear ended by a van, the other party accepted liability immediately. Still, my insurance carrier treated me like I was the guilty party, via a third party requested me to visit a doctor (working for the court) who treated me like Gestapo on American movies. The examination was futile because by that time I already went through a spinal surgery.
I would have expected my insurance carrier protect my interest not to try to act against me."
2009-09-10 09:30:33 EST
"There was a total lack of professionalism. Even my attorney
was overwhelmed with their lack of professionalism and their
stall techniques. . . taking weeks to return an email and then
just stating they were still considering my case. They were very disrespectful to my attorney during a conference call that I also participated in. NOT A COMPANY I CAN TRUST. "
2009-10-01 19:29:04 EST
"Their claims department was very professional and took care of my claim promptly."
2009-10-18 18:53:40 EST
"great company..great people...never had a problem"
2009-11-12 20:42:19 EST
|
|
 Take Survey
|
|
View all Companies Reviewed
|
|
|
|
Auto | Homeowners/Renters | Health | Life | Insurance Agents & Quotes | Site Map | Privacy Policy | Media | About Us | Contact Us