Company Contact Info: President Mike McCallister 500 West Main Street Louisville, KY 40202 800-457-4708
Humana Reviews and Customer Comments
"Was told in November 2013 that I could shift policy principal to my wife in February 2014. Confirmed in December 2013 sent transfer request in mid January 2014 as directed. Told on Feb 3 2014 that they changed their policy in December and would not transfer principal after 12/31/13 and that their staff was misinformed to tell me otherwise. They took payment out of my bank account for February and I cancelled policy. Still waiting for refund of February. I call them every 2 to 3 days and get plenty of apologies and re-application for refund. Humana is the worst company of any kind that I have ever dealt with in 40 years. They are not credible. They will not put anything in writing and they will not connect you to a supervisor they're always busy or unavailable. "
"I have Humana Federal Advantage for my dental coverage. The plan was great for my family when we lived in Washington DC but now that we live in South Carolina it has turned in to a problem. Every time I call Humana to verify that a dentist on their website of participating providers is indeed participating/preferred they give me and the dental practice a different answer. I have actually voice recorded these conversations where the same person gives me contradictory answers in the same conversation. Call and speak to another Humana rep and I got yet another answer. Finally I asked for an answer in writing "is doctor 'A' a preferred provider or not." and Humana refused to give me the answer in writing or provide me with a list of names in writing of which dentists I could go to. Of course before any of this happened all five of my family members had already started a treatment plan since Humana and the dentist both said they were participating but now I get to wait and see what happens next with my claims. What a JOKE. Human won't put it in writing b/c they have no intention of standing by their word."
"until this year Humana Gold took very good care of me as far as what the doctors asked for until I went to fill my oxycodone and no pharmency would fill the script. Humana refused to pay there part as they did last year.This is a tier 3 drug and I had to pay 40.00 dollars a month were now I had to pay 600.00. I am a 100% disabled veteran with little income"
"Best is customer service. I've had need to call twice. Both times my problem was resolved while on the phone call. Agent is always cheerful helpful.Had heart surgery. When I went to pay off my portion of hospital bill the cashier told me she wished she had my insurance b/c it paid almost everything."