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Humana Review

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Humana Company Information

Customer Rating:
Rating: 1.5187 Reviews Humana has received an average of 1.5 stars out of 5 based on 187 user reviews.

Company History:
Founded in 1961, Humana is the official health insurance provider to the PGA and Champions golf tours. Humana was originally founded as a nursing home company under the name Extendicare by David A. Jones, Sr. and Wendell Cherry. In 1972, Extendicare began to move away from the nursing home chain and started to purchase hospitals. It quickly became the world's largest hospital company in the 1980's. The Corporate name of the company was changed to Humana Inc in 1974. Humana took over American Medicorp Inc. i..Read More

Lines of Insurance:
Health, Life

States licensed to sell insurance in:
AL, AZ, CO, FL, GA, IL, IN, KS, KY, LA, ME, MI, MS, MO, NV, NC, OH, OK, TN, TX, UT, VA, VI, WI

Humana Satisfaction Survey

Overall, how satisfied are you, with Humana?


Contact Information for Humana

Company Contact Info:
President/Chief Executive Officer   Bruce D. Broussard
500 West Main Street
Louisville, KY 40202
1-800-486-2620

Humana Reviews and Customer Comments

"They use an obstructive referral requirement to keep patients from receiving care."
Commented on 2014-10-15 18:10:22 EST
"I have Humana for dental only. They denied a claim AFTER they pre-approved it. I appealed they admitted they were at fault but refused to pay anyway. They refuse to transfer you to anybody who can help. They made me fill out the same forms multiple times as they were "misplaced." They seem to have incentives to deny legitimate claims. Would not recommend them for anything."
Commented on 2014-09-18 12:41:40 EST
"I have Humana Gold Plan I was in a major auto accident on April 8 I transferred to Fort Worth area and took Humana Gold Plus as my insurance plan I have a wonderful primary care doctor but They have been trying for the last 2 1/2 to three months to send me to a surgeon They have set appointments up which I have gone on only to find out they do not take Humana Gold plan Humana sent me up with a registered nurse Caseworker to help me She said I need medical attention right away She has not been able to help me find a surgeon in my area that takes Humana Gold plus plan I called the servicemembers number Only to been given a list of doctors for me to call to make an appointment with And these doctors do not take the insurance plan they're not general surgeon there gynecologist Humana tells me to turn it over to the doctors for them to find me a surgeon They are frustrated because the provider list that they have they do not take Humana insurance I have tried to talk to Humana membership services about this only to get more frustrated with no help I am in need of medical attention and no way insight through Humana to get it This company does not care about its members "
Commented on 2014-09-04 13:24:44 EST
"I was diagnosed with breast cancer and had complications from the surgeries. Humana started sending me letters reviewing each claim and denying them. So not only I'm i dealing with a major health issue I am having to fight with Humana to get them to pay for the medical bills. This is a horrible insurance company."
Commented on 2014-09-02 16:31:49 EST
"Even though providers which supposedly accept Humana are listed on the Humana website it turns out that most of them don't. A large amount of time is spent phoning individual providers/practitioners and asking if they accept Humana with the majority in my area Austin TX not accepting it. Some companies have said that they are not allowed to accept Humana in Texas period."
Commented on 2014-08-01 15:53:03 EST
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