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Humana Review

Humana Company Information

Customer Rating:
Rating: 1.5181 Reviews Humana has received an average of 1.5 stars out of 5 based on 181 user reviews.

Company History:
Founded in 1961, Humana is the official health insurance provider to the PGA and Champions golf tours. Humana was originally founded as a nursing home company under the name Extendicare by David A. Jones, Sr. and Wendell Cherry. In 1972, Extendicare began to move away from the nursing home chain and started to purchase hospitals. It quickly became the world's largest hospital company in the 1980's. The Corporate name of the company was changed to Humana Inc in 1974. Humana took over American Medicorp Inc. i..Read More

Lines of Insurance:
Health, Life

States licensed to sell insurance in:
AL, AZ, CO, FL, GA, IL, IN, KS, KY, LA, ME, MI, MS, MO, NV, NC, OH, OK, TN, TX, UT, VA, VI, WI

Humana Satisfaction Survey

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Contact Information for Humana

Company Contact Info:
Chief Executive Officer   Bruce D. Broussard
500 West Main Street
Louisville, KY 40202
1-800-486-2620

Humana Reviews and Customer Comments

"They cashed my first two premium checks 1175 03/27/2014 and 05/07/2014 and could not 'find them' to credit my account so on 05/03/2014 they canceled my coverage retroactively to 04/01/2014"
Commented on 2014-05-21 12:19:17 EST
"We were lied to by the agent. Totally misrepresented - told we could see our doctors as they are in network. Wrong they are not in the PCP's network. I fell and hurt my knee-PCP office would not make me an urgent appt. I got terribly sick with a sinus infection-PCP office would not make an appt because I had not been seen by this doc yet. Doc won't refer me for knee injury she wants to shoot me up with cortisone - NO WAY I have no diagnosis and she doesn't have xray vision. I need to see my cardiologist she told me to wait as my diabetes is out of control. Wait??? I need other exams - she turned my requests conveniently around into "wait" - I don't see her again till Sept. I can't wait. Someone told me ONLY sign up for an HMO if you are healthy and pray you don't get ill. I think that we are thought of as expendable - which is a horrific way to feel as we age. She put me on a combo of diabetic meds and I researched them - warning increased chance of heart attack and stroke. HIGH increase. I stopped one of them. So now I am back to square one making dietary changes for my diabetes can't exercise knee is all screwed up. I call them Un-Humana Gold Plus HMO - there is no one to talk to no one to help us. We are being held hostage by an insurance co that doesn't care about anything but money."
Commented on 2014-05-07 12:25:16 EST
"Humana told my pharmacy that I can only take half of my medication prescribed by my doctor. Apparently it is fun practicing medicine without a license.Also their communication center is absolutely horrible. After waiting a week for their answer on a very specific question I got the following answer I did not make any changes to this whatsoever Dear insert member name Thank you for your recent inquiry submitted through the Humana Message Center.Thank you for contacting Humana to receive guidance when you need it most. If you have further questions please continue to use the Message Center or call our Customer Service Number on the back of your member ID card. We are available Monday through Friday 7 a.m. to 6 p.m. CST. CCS NamePurely a copy and paste job where they did not even bothered to fill in my name or the answerer's name. Also could one get any more generic by not answering anything at all?I'm amazed by the incompetence. I would not recommend it to even my most bitter enemy."
Commented on 2014-04-15 05:27:47 EST
"Last year I had 2 ER and 1 urgent care visit related to kidney stones. I have a 5000 deductible of which I paid in full while Humana covered te rest plain and simple. But this year after Obama care hit I've had nothing but problems both with billing and claims. I chose this insurance because of its maternity coverage which I'm told is only covered in my state of CO. Many claims including routine labs at various months of pregnancy have been denied. Customer service can only tell me these claims were denied because they were given the wrong codes from the provider. These codes are standard and universal across the board with OB providers. They will find any reason not to pay. Billing has been an even bigger nightmare...double drafted my checking account last month admitted their mistake and refunded me half within 10 days. I called the day before this months draft confirming the amount to be drafted and was promised what happened last month would not happen again. Was alerted by my bank today that they did in fact double draft agin causing my checking account to overdraft resulting in 105.00 in fees. I'm 6 weeks away from delivery and maternity leave. My broker has said that in 15 years of practice he's never seen such gross incompetence and they are by far the rosy insurance company to del with. Wish I was warned before I accepted the policy. Stay far away and never allow auto withdrawl from your account. It gives them too much control. "
Commented on 2014-04-03 02:44:15 EST
"Re Humana Gold Plus HMO-went to my PCP and the PCP recommend lab work and sent my steps down the hall to lab at the her office. Lab was out of network and claim denied. I trusted the PCP to direct me in network since it is a HMO. Now I owe the entire bill. I should have stayed with Medicare.These doctor's are cheating people out of covered charges by sending them to offices that they have connections with. It should be illegal."
Commented on 2014-03-24 18:38:35 EST
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