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Complaint 3 of 15 in "Billing or Pricing Issues"

Insurance Carrier: Commerce Insurance/john Walsh Agency
State: Massachusettes

Consumer Complaint:

We have moved to NH and replaced our policy with a less expensive one. Our agency refuses to allow us to cancel and return our money unless we turn in our plates. I have faxed them a letter from our current carrier stating that we wish to cancel. They still refuse. Help?


Insurance Expert Answer:

Many states have rules requiring the return of plates, or evidence that a new in-state policy was issued, as a condition of cancellation. Return the plates or explain why they cannot be returned. They'll then make a refund, although typically you'll be "short rated".