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Complaint 0 of 0 in "Claim Denied or Delayed"

Insurance Carrier: Pioneer
State: Outside US

Consumer Complaint:

I was in Europe for 3 months and allowed an acquaintance to stay in my home to care for my dog. When I returned I found items missing, jeweley and gold coins from my dresser. My insurance company at the time, Pioneer, refused to cover my loss even though I filed a police report.

Insurance Expert Answer:

It sounds more like mysterious disappearance than theft, and many policies exclude mysterious disapearance absent a scheduled property floater. Demand a written claim denial, with the company's reasons, and then see if it makes sense in light of the wording of your policy.