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Auto Insurance Question from East Jordan, Michigan
Answer given on August 9, 2019
If an auto insurance company cannot get their client to respond regarding an accident that was caused by their client, it is difficult for them to properly settle the claim, or so they say. Since you have a police report, that apparently indicates the other person was at fault, and that he may have said the same to the police officer, it does open the door for the other insurance company to proceed with the settlement of the claim.
It is unclear why the other insurance company wants a copy of your automobile policy in order to settle the claim, it is a small price to pay for them to issue a settlement check to repair your car, especially since you do not want to go through your insurance company due to the deductible. Since they have not returned your call, it may be easier to just send them a copy of your policy, blotting out any premium amounts. You could also try calling for a supervisor, but they may not be any easier to get in touch with.
NOTE: The IMPORTANT NOTICE below is a part of this answer!
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