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Travel Insurance Center

Travel Insurance Q & As

Question 32 of 42 in Overview
If I pay a nonrefundable fee for a hotel but my doctor diagnosed me as having a serious illness shouldn’t the hotel be willing to refund my money?
Hotels tend to be relatively rigid about sticking to their rules and are unlikely to refund your money. Some hotels may bend the rule a bit and allow you to reschedule. But, it is safest to buy trip insurance.

However, if this does happen to you, it doesn’t hurt to ask the hotel for a refund – especially if you are a frequent traveler and/or a repeat customer of this hotel or its chain of hotels.