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AAA Insurance Review

AAA Insurance Company Overview

Customer Rating:
Rating: 2.5443 Reviews AAA Insurance has received an average of 2.5 stars out of 5 based on 443 user reviews.

Company History:
In 1902 nine motor clubs founded AAA due to the need for more roads for automobiles. The AAA's affiliated clubs have covered a broad range of issues. For example, the company's campaign, "Crisis Ahead: America's Aging Highways and Airways," focused on the deteriorating highways and airways within the nation. Meanwhile, the company's "Making America Stronger" survey aimed to increase public awareness on transportation issues. AAA has pushed to increase motorists' legal rights and has worked t..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY, CANADA

AAA Insurance Satisfaction Survey

Overall, how satisfied are you, with AAA Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for AAA Insurance

Company Contact Info:
President and Chief Executive Officer   Robert L. Darbelnet
1000 AAA Drive
Heathrow, FL 32746
407-444-7000

AAA Insurance Reviews and Customer Comments

"Worst ever only received 90 when I cancelled. This is a company through AAA Called Foremost. I paid almost 400 a month and thats all I got back. Kept asking me for all this info for which they shouldve already had. You can tell they did not want to give me a penny more. Dont waste your money on this crooked fraudulent insurance company."
Commented on 2018-08-11 09:51:51 EST
"AAA is OK with Auto ins. They are a scam with homeowners, they will NOT pay claims on homes damaged by storms. The adjusters get bonuses by NOT approving legit claims. Buyer beware"
Commented on 2018-05-06 08:08:57 EST
"I switched to AAA after more than 10 years with Mercury, my co worker convinced me that they have superior service. Last year I had to file a claim with AAA and I can see a huge difference with the way both companies handle claims. Mercury came out on top, they always returned my phone calls, even though I wasn't satisfied with the one adjuster, at least she always returned my phone calls, as a courtesy. AAA's adjuster never returned my calls, Would only call me when they need info. I got my car fixed pretty fast with Mercury, appraisal is done the same day I take my car to the repair shop and usually it's fixed in 3 days, I get a survey to ask how they did and even after the case was closed, they still helped me when the other insurance company failed to reimburse me for my rental car. AAA on the other hand took a longer time appraising my vehicle, I finally got my car after 11 days, I also had a dash cam that made it easier for AAA to help me win the case, so I can't imagine how horrible it would be if I didn't have the dash cam. I was never given a survey to ask how they did. Months later, I found out after trying to get a quote from other insurance company that AAA reported the accident to DMV that I was at fault. At least I know now that my co worker is wrong. It's day and night with Mercury coming out on top."
Commented on 2018-04-01 12:26:34 EST
"We have been faithful clients for over 30 years, but due to a VERY MINOR mistake on our part we admit it and where other companies would try to retain you as a faithful client they decided it wasn't worth the effort to resolve the issue and keep us as clients. I guess AAA is so big we are just a number. Their customer service leaves A LOT to be desired. FYI we had 5 cars and 2 homes with AAA If I hear anyone saying they are with AAA or thinking going with them I will remind them of my experience and warn them about their lack of customer service."
Commented on 2018-01-18 10:19:29 EST
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