Insurance Company Reviews

Your Insurance Company Reviewed

Read Reviews From Your State:

Empire Blue Cross and Blue Shield Review

Empire Blue Cross and Blue Shield Company Overview

Customer Rating:
Rating: 2.520 Reviews Empire Blue Cross and Blue Shield has received an average of 2.5 stars out of 5 based on 20 user reviews.

Company History:
Empire Blue Cross Blue Shield provides coverage to about 5 million people in a market that includes the New York City metropolitan counties and selected counties in upstate New York. Empire Blue Cross Blue Shield became part of the publicly traded corporation (WellPoint, Inc.) after the 2004 merger between Anthem, Inc. and Wellpoint Health Networks, Inc. That merger resulted in the formation of Wellpoint, Inc. Subsequently, WellPoint, Inc. acquired WellChoice (in 2005) which does business as Empire Blue ..Read More

Lines of Insurance:

States licensed to sell insurance in:

Empire Blue Cross and Blue Shield Satisfaction Survey

Overall, how satisfied are you, with Empire Blue Cross and Blue Shield?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Empire Blue Cross and Blue Shield

Company Contact Info:
CEO (of Wellpoint)   Angela Braly
One Liberty Plaza
165 Broadway, NY 10006

Empire Blue Cross and Blue Shield Reviews and Customer Comments

"4,days until my coverage starts and I have not receive my insurance card. I am unable to call them because either no one picks up their phones or they just simply disconnect. I cannot log on to their website because there is server error. What kind of a company is this. I am going to sue you on small claims court for the 800 dollar premium because i cannot use your service and you don't render your service"
Commented on 2017-01-26 12:38:10 EST
"Plan is excellent, they cover a lot of services. However, customer service sucks."
Commented on 2015-05-14 14:08:20 EST
"I have their silver ACA version. The company call line or online are unable to tell me which doctors are in my specific plan. This makes it almost impossible to find care let alone choose a doctor. When I started calling every doctor on their list I found about 10% were actually on my plan."
Commented on 2014-10-12 04:55:15 EST
"This company has been the best for decades. NOW THEY ARE A POOR EXCUSE FOR A HEALTH INSURANCE CO. Took them 8 months to play my wife's ER Claim until I spent full days on the phone and nearly took them to court with the hospital as a co-plaintiff. STAY AWAY. "
Commented on 2014-08-12 18:38:18 EST
"This is the absolute worst health insurance company I have ever used. Their automated service is unreliable and doesn't recognize my active account which is paid in full every month. I can't pay by phone because the system doesn't recognize the account. When I finally get through by phone no one is able to tell me why it's not recognized and who I can talk to about fixing it. Their phone service is unreliable and it takes ages to get through to an agent many of whom have no idea about the details of my policy. The language of my policy is confusing even to them and I've gotten conflicting answers from different agents. My doctors that I found on their website as in-network doctors are regularly marked as out of network by billing and I have to call and have it changed every time I get an EOB. Every month there is some headache with them. The online payment through their website is cumbersome and doesn't list all of my payment history just payments that I've made directly through their website none that have been made by phone or through my bank. The online chat personnel are not agents and can't answer any questions regarding your policy this makes them completely useless."
Commented on 2014-06-19 11:57:24 EST
View All Comments
Read Reviews From Your State: