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Empire Blue Cross and Blue Shield Review

Empire Blue Cross and Blue Shield Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"4,days until my coverage starts and I have not receive my insurance card. I am unable to call them because either no one picks up their phones or they just simply disconnect. I cannot log on to their website because there is server error. What kind of a company is this. I am going to sue you on small claims court for the 800 dollar premium because i cannot use your service and you don't render your service"
Commented on 2017-01-26 12:38:10 EST
"Plan is excellent, they cover a lot of services. However, customer service sucks."
Commented on 2015-05-14 14:08:20 EST
"I have their silver ACA version. The company call line or online are unable to tell me which doctors are in my specific plan. This makes it almost impossible to find care let alone choose a doctor. When I started calling every doctor on their list I found about 10% were actually on my plan."
Commented on 2014-10-12 04:55:15 EST
"This company has been the best for decades. NOW THEY ARE A POOR EXCUSE FOR A HEALTH INSURANCE CO. Took them 8 months to play my wife's ER Claim until I spent full days on the phone and nearly took them to court with the hospital as a co-plaintiff. STAY AWAY. "
Commented on 2014-08-12 18:38:18 EST
"This is the absolute worst health insurance company I have ever used. Their automated service is unreliable and doesn't recognize my active account which is paid in full every month. I can't pay by phone because the system doesn't recognize the account. When I finally get through by phone no one is able to tell me why it's not recognized and who I can talk to about fixing it. Their phone service is unreliable and it takes ages to get through to an agent many of whom have no idea about the details of my policy. The language of my policy is confusing even to them and I've gotten conflicting answers from different agents. My doctors that I found on their website as in-network doctors are regularly marked as out of network by billing and I have to call and have it changed every time I get an EOB. Every month there is some headache with them. The online payment through their website is cumbersome and doesn't list all of my payment history just payments that I've made directly through their website none that have been made by phone or through my bank. The online chat personnel are not agents and can't answer any questions regarding your policy this makes them completely useless."
Commented on 2014-06-19 11:57:24 EST
"They had sent my claims more than once for a expert review and was denied because of this. I might as well paid out of my pocket for health insurance. In my opinion their so called experts are medical school dropouts."
Commented on 2014-04-29 17:03:56 EST
"Indignant unhelpful employees in the enrollment department could use some refresher customer service training."
Commented on 2013-02-27 13:39:42 EST
"Their website is horrible and does a disservice to its members"
Commented on 2011-09-08 11:53:14 EST
"Empire Blue provides Medical Insurance through my employer. A witch doctor throwing bones on a smoking fire would provide better information than Empire Blue. The customer service department is a tangle of unresponsive and condescending individuals who have no understanding of how to resolve a complaint or even how to provide a reasonably responsive answer. "
Commented on 2011-05-02 14:38:02 EST
"As long as all you do is go to yearly check-ups it isn't that bad but once something goes wrong and you have to visit the doctor for an emergency, forget it. This insurance company is so tied up in bureaucracy that it is very difficult to figure out who you are supposed to talk to when a question comes up. Not to mention the fact that many birth controls are inaccessible to many women because of the crazy co-payments that we have to pay every month. Insurance is a scam, they are selling you something that doesn't have any actual value and when something goes wrong you find out what you do have is worth even less. I wish that insurance companies were not for profit organizations. I don't think problems like this would happen if they were existing only to help people with their health problems, instead of existing to try and make the most money out of sick people that they can. They are bullies who take advantage of people who do not have the resources to stand up against them. "
Commented on 2009-02-09 09:34:14 EST
"I have never had any problems with claims"
Commented on 2008-07-19 12:44:37 EST
"The worst insurance company ever. Agents are dishonest, claims are never covered, and service is horrific. If your company is offering Empire - run for your life."
Commented on 2008-02-19 14:01:57 EST
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