Insurance Company Reviews

Your Insurance Company Reviewed

Read Reviews From Your State:

Allstate Insurance Review

Allstate Insurance Company Overview

Customer Rating:
Rating: 2.51321 Reviews Allstate Insurance has received an average of 2.5 stars out of 5 based on 1321 user reviews.

Company History:
Allstate was originally founded in 1931 by Sears Roebuck. In the 1980's shares of Allstate were distributed to Sears' Shareholders. Allstate became a publicly traded company in 1993.Allstate's general sales manager Davis W. Ellis created the company's "You're in Good Hands with Allstate" slogan in 1950. At the end of 2013, Allstate's total assets equaled out to 123.5 billion dollars. In 2014 Allstate ranked number 92 on the Fortune 500 list as it is the third largest U.S. personal lines insurer. The Allstat..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY, CANADA

Allstate Insurance Satisfaction Survey

Overall, how satisfied are you, with Allstate Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Allstate Insurance

Company Contact Info:
President and Chief Executive Officer   Don Civgin
2775 Sanders Road
Northbrook, IL 60062-7127
847-402-5000

Allstate Insurance Reviews and Customer Comments

"Tried to insure my new home. They gave me the run-around for over two months, made me jump through dozens of hoops, had to send photos and reports, and then they refused to insure my home. HUGE waste of time and effort. VERY disappointing, good hands my ss"
Commented on 2018-09-13 07:52:33 EST
"It took too long to complete the claim . I had to talk to too many people and l could never get them on the phone, l didnt like how they talked to me . I have been with Allstate for about fifty years was told that didnt matter.Very I satisfied with how it was handled .I also have two homes insured with Allstate ,"
Commented on 2018-07-12 08:03:50 EST
"Simply gonna be honest folks they are a a changed company,after 25 years they in the last year are now a loss prevention company. Dont ever believe you will be in good hands. They dont even hire their own claims adjusters they will send out an inspector and you will be treated rude and you will not have any rights to debate your issues so do not try so do not sign with Allstate. I am telling you they are not the Allstate we have had 25 years, they are smiley office faces that hire outsiders to stab you in the back if you file a claim so you might forgive your moms friend or cousins friends in the smiley face office.DO NOT USE"
Commented on 2018-06-19 07:04:57 EST
"every time I was owed money from them - it was delayed and just today they have to reissue a payment. when you owe them money you can be sure they want it then but the other way not so."
Commented on 2018-05-23 08:03:43 EST
"YOU ARE NOT IN GOOD HANDS WITH ALLSTATE I filed a claim for catastrophic water damage in Alexandria, VA, with Allstate on 01122018. No visit, no phone call, not even an e-mail from the local Allstate agent It took fully 10 days for an adjuster to visit our home, and we spent 2 weeks in a hotel waiting for emergency plumbing repairs and for water to be restored to the home so we could at least have full use of one bathroom. Meanwhile, the claim processor and principal Allstate contact, who was located in Alabama, kept bombarding me with a seemingly incessant stream of documentation requests that related to damaged home contents, which were the least of our problems because the home had suffered a collapsed ceiling in the garage and dining room and extensive damage to walls, and floors. Thus we were focused on our mere survival and making the home sufficiently habitable so we could move back in. The kitchen and all bathrooms did not become fully usable again until February 5. The primary Allstate contact seemed to care little about our plight. She ignored or gave irrelevant, unresponsive, pro forma replies to the dozens of questions I submitted and on which our financial plan critically depended. A formal letter of complaint I sent to the Allstate Executive VPChief Claims Officer about the insensitive, incompetent, and unresponsive handling of my claim did not receive even the courtesy of an acknowledgment and remains unanswered to date in spite of my repeated reminders and protests. Once Allstate had begun making payments to reimburse me for documented emergency out-of-pocket expenses, I had to battle to receive some token compensation for additional living expenses, all of which served to increase the strain on our already severely-stretched financial resources. Then, as though to add insult to injury, Allstate claimed it had overpaid us by some 6,700. When I asked for an itemized explanation, it was not provided. At that point, I demanded an audit that I specifically asked address the alleged overpayment, as well as the totally unsatisfactory manner in which our claim was handled. The so-called audit remained silent on these issues however, it included and transmitted a totally new Allstate estimate which, instead of a 6,700 overpayment showed a balance to be paid by Allstate of 146.00 and included a check for the amount due, but no explanation for the voodoo mathematics Allstate had used to convert an alleged overpayment of thousands of dollars to a balance due NO,YOU ARE NOT IN GOOD HANDS WITH ALLSTATE"
Commented on 2018-05-14 10:37:39 EST
View All Comments
Read Reviews From Your State: