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Allstate Insurance Review

Allstate Insurance Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"After over 12 years of payments and no any single claim, they refused to repair our fully covered by Good Hands car when it was in accident. In retaliation I cancelled last 6 month premium. Now they use collection agency to get my money but not to do anything in regard to repair. Lost trust in those Good Hands crooks."
Commented on 2019-09-20 05:25:19 EST
"I pay my homeowners once a year, but my auto insurance comes out of my account monthly. I am charged a 1.50 a month just to have this done. The only other option they told me that I have to to pay all at once. I have never had another insurance company charge me like this."
Commented on 2019-07-30 13:24:25 EST
"Because their adjuster was 5 days late being scheduled, my 30 days of rental coverage ran out and they refused to add 2 more days."
Commented on 2019-06-26 10:46:35 EST
"Agent never visited my home and never told me I could save significant amounts once I had my roof replaced. I subsequently lost 600 in overpaid premiums and agent wont do the right thing."
Commented on 2019-04-29 18:58:24 EST
"I have had Allstate for more than 28 years from renters to home and car never a problem"
Commented on 2019-04-15 16:53:59 EST
"Basically all good, but sometimes its slow when dealing with my problems."
Commented on 2019-04-10 13:09:29 EST
"refused to pay some of soot damage claim - ie for carpeting but paid for new blinds, paid most of inside damage but no outside soot damage. My ins. cost went up a helling because of the claim not my fault, due to wrong part on furnace and though a customer for over 20 years and now a senior on limited income, no one ever called me to tell me how to save on premiums."
Commented on 2019-02-05 12:44:12 EST
"The price on each of my insurances Home, Co-op, Auto continue to go up each year. Need to look for more reasonable priced plans"
Commented on 2019-01-23 08:20:53 EST
"My 23 year old daughter is married, has changed her name, and she and her husband have their own place. Allstate refuses to remove her from my policy because she is a young driver. I am not insuring any vehicles she has ever driven and obviously since she does not live with us and is married, she does not use our insured vehicles. For nearly three months now, I have been given the runaround by Allstate and they still have not removed her from my policy as a driver, which I know allows them to First, they insisted they needed her new address, which I thought was none of their business, but I provided it. When I asked them afterward why she was still listed on my policy, they said they now needed the name of her new insurance company and the policy number. This is absolutely insane. If they are so interested, they can do some research and find it. I am not going to butt into my daughter's and son-in-law's personal financial information. I do not see how Allstate can argue they are at risk--if she is no longer on my policy, than obviously they do not cover her if she was involved in an incident, so where is their liability Looks like nothing but a greedy money grab to me."
Commented on 2018-11-23 13:55:54 EST
"Tried to insure my new home. They gave me the run-around for over two months, made me jump through dozens of hoops, had to send photos and reports, and then they refused to insure my home. HUGE waste of time and effort. VERY disappointing, good hands my ss"
Commented on 2018-09-13 07:52:33 EST
"It took too long to complete the claim . I had to talk to too many people and l could never get them on the phone, l didnt like how they talked to me . I have been with Allstate for about fifty years was told that didnt matter.Very I satisfied with how it was handled .I also have two homes insured with Allstate ,"
Commented on 2018-07-12 08:03:50 EST
"Simply gonna be honest folks they are a a changed company,after 25 years they in the last year are now a loss prevention company. Dont ever believe you will be in good hands. They dont even hire their own claims adjusters they will send out an inspector and you will be treated rude and you will not have any rights to debate your issues so do not try so do not sign with Allstate. I am telling you they are not the Allstate we have had 25 years, they are smiley office faces that hire outsiders to stab you in the back if you file a claim so you might forgive your moms friend or cousins friends in the smiley face office.DO NOT USE"
Commented on 2018-06-19 07:04:57 EST
"every time I was owed money from them - it was delayed and just today they have to reissue a payment. when you owe them money you can be sure they want it then but the other way not so."
Commented on 2018-05-23 08:03:43 EST
"YOU ARE NOT IN GOOD HANDS WITH ALLSTATE I filed a claim for catastrophic water damage in Alexandria, VA, with Allstate on 01122018. No visit, no phone call, not even an e-mail from the local Allstate agent It took fully 10 days for an adjuster to visit our home, and we spent 2 weeks in a hotel waiting for emergency plumbing repairs and for water to be restored to the home so we could at least have full use of one bathroom. Meanwhile, the claim processor and principal Allstate contact, who was located in Alabama, kept bombarding me with a seemingly incessant stream of documentation requests that related to damaged home contents, which were the least of our problems because the home had suffered a collapsed ceiling in the garage and dining room and extensive damage to walls, and floors. Thus we were focused on our mere survival and making the home sufficiently habitable so we could move back in. The kitchen and all bathrooms did not become fully usable again until February 5. The primary Allstate contact seemed to care little about our plight. She ignored or gave irrelevant, unresponsive, pro forma replies to the dozens of questions I submitted and on which our financial plan critically depended. A formal letter of complaint I sent to the Allstate Executive VPChief Claims Officer about the insensitive, incompetent, and unresponsive handling of my claim did not receive even the courtesy of an acknowledgment and remains unanswered to date in spite of my repeated reminders and protests. Once Allstate had begun making payments to reimburse me for documented emergency out-of-pocket expenses, I had to battle to receive some token compensation for additional living expenses, all of which served to increase the strain on our already severely-stretched financial resources. Then, as though to add insult to injury, Allstate claimed it had overpaid us by some 6,700. When I asked for an itemized explanation, it was not provided. At that point, I demanded an audit that I specifically asked address the alleged overpayment, as well as the totally unsatisfactory manner in which our claim was handled. The so-called audit remained silent on these issues however, it included and transmitted a totally new Allstate estimate which, instead of a 6,700 overpayment showed a balance to be paid by Allstate of 146.00 and included a check for the amount due, but no explanation for the voodoo mathematics Allstate had used to convert an alleged overpayment of thousands of dollars to a balance due NO,YOU ARE NOT IN GOOD HANDS WITH ALLSTATE"
Commented on 2018-05-14 10:37:39 EST
"Good Hands."
Commented on 2018-04-18 11:23:05 EST
"Roof was leaking into mobile home. For all repairs inside and out 3,900.00. laughable. Wont pay for leveling that caused all that. Took 10 days to get approval for emergency roof repair. Adjuster took 12 days. Not my idea for over 2,000 per yr for a 20 yo doublewide."
Commented on 2018-04-14 20:10:16 EST
"Stay away from this insurance company. They will do anything to deny your claim or if they have no choice and have to pay, they will find ways to pay the minimum as possible. Unreliable."
Commented on 2017-11-26 08:09:16 EST
"Great cancer policy. As long as you complete cancer screenings, a portion of your premium is refunded."
Commented on 2017-11-23 16:29:35 EST
"you are not in good hands with Allstate. I've had my insurance with them for 21 years - had roof damage from Hurricane Harvey and Maria due to 6 inches of rain and then 2 14 inches by Maria in Memphis. Roof leaking causing plaster ceiling to fall in bedroom. Put a claim in 6 WEEKS ago. Allstate is putting 37 patches on my roof. I live in a 1700 sq. ft house. wanted to fix ceiling before roof I have 1,000 deduct. They say the can fix EVERYTHING for 1,295. hahaha. I had a drywall guy tell me it would be 1,500 to just repair the ceiling"
Commented on 2017-11-17 09:25:06 EST
"3week after claim still don't have car fixes and three claim adjuster. started over three times at advise of claim adjuster. Unfair results It will be at least four week before it will make it to the body shop"
Commented on 2017-10-09 15:24:28 EST
"Very rude agent who spoke to us after our wreck which we were not at fault. Very unprofessional."
Commented on 2017-08-31 23:43:47 EST
"They refuse to honor home damage claims. So we dumped them after more than 40yrs. Refused to honor claim for damages done to siding. Sent an idiot appraiser who didn't know what he was doing. Said our siding was fine Allstate sent a check for 62.00 Really"
Commented on 2017-07-12 11:38:27 EST
"too many people and personalities to deal with"
Commented on 2017-07-04 09:06:15 EST
"Bought a second home that I live in full time, got homeowners from AllShaft. Inspector said everything was good, just minor things. Paid AllShaft in full for a year during escrow. During escrow, a storm hit and blew off THREE shingles. Previous owner tarped the roof and paid for a patch. AllShaft inspector comes while tarp is on roof. Get threatening email from agent office lady. I tell her what happened and provide receipt from seller for repairs. Office lady has me drive 3 hours to take picture of roof repair from the ground. I had no ladder and don't like heights. Best picture I could take and receipt sent. 39 days later, after close, I had grade 1 steel roof put on. Notified agent. Sent picture the day it was done. The following day received notice of cancellation from AllShaft saying insufficient roof repair. Day after that, got refund for part of my yearly premium. STAY AWAY I did everything possible, in the shortest period of time and they drop me like a bad habit. I spent excellent money on the roof and got dropped. I had been with AllShaft for quite some time. No claims. No tickets. Balance paid in full for every term at the beginning of the term. THIS IS HOW THEY TREAT GOOD PAYING CUSTOMERS"
Commented on 2017-06-08 15:15:22 EST
"Allstate is a corporate crook interested solely in stealing money from its customers and not paying liability settlements to those whose properties are damaged by Allstates customers, as required by law. NO one is in good hands with Allstate unless they like crooked hands slimed over with Allstate's insatiable greed and stolen funds. Allstate makes it money by stealing, lying and fraudulent methods. Nothing good about Allstate. No one thing."
Commented on 2017-06-03 09:21:42 EST
"As far as my home owners insurance I would never change from Allstate - not because I am particularly happy with it but because I am grandfathered in on an old policy my deducible is only 250 - if I went to another company my deductible would jump to the standard 1% rule. As far as auto, I am extremely UNHAPPY I had a lady in a parking lot claim I ran over her foot, even though her reaction was not of someone that has just been run over by a 4000 lb object, her reaction was more of woman who wished she would of picked out a different nail color. She even had time to call her friend laugh on the phone about it in front of me. Allstate settled with her for 5000. When I questioned the representative, several months later, she honestly answered me that Allstate finds it cheaper to settle for what they consider a small amount than spend the money fighting. I explained it was not cheaper for me. I have to live with a pedestrianauto accident on my record for 3 years , of course, they raised my rates So much for good hands - those hands only know what is best for Allstate forget the policy holders."
Commented on 2017-05-20 22:30:10 EST
"I discovered, after 20 years of loyalty to Allstate, that I could get better coverage and customer service from another agency. I also saved over 2000 year after switching. Following my switch, Allstate billed me 330 for 11 days of auto coverage during the switch over period. This bill came after they quoted me 187.04 for the short rate period. They denied quoting the rate and threatened collections. I will be sure to let everyone know about the poor service."
Commented on 2017-05-11 08:26:00 EST
"I had 2 cars totaled they didn't help me at all. raised my rates. Had window broken several times but they always fell under the 500 deductible. I just had my 1st barely roll into the back of a women's fender and the police came out and said there is no damage just go home. But she filed. I heard nothing until I got my renewal notice that as a penalty my insurance was doubling for 3 years. I can't even get copies of the report or before and after pictures. There was no damage but the Allstate people must have made arrangements to agree there where and just slammed me. My father was with them 30 years and myself 25. They have stolen our money as far as I am concerned"
Commented on 2017-04-05 17:44:14 EST
"Did not handle my claim in a timely manner and did nothing to support me as a customer. They delayed claims so they were outside the payable window, they did Nied receiving claims faxed or emailed, and admitted to miss routing several claims all to their advantage. I would never ever use or recommend Allstate again. They let me down when I needed them the most and I had been a customer for 30 years."
Commented on 2017-04-04 16:15:17 EST
"Quoted low rates first year. Raised rates drastically without notice or personal communication or any warning. Changed agents several times and none of them ever kept in touch even when rates went up as much as 46% for no reason"
Commented on 2017-03-21 11:43:24 EST
"Very helpful, looks out for my best interest, responds to any question or concern the same day or within 24 hours. Great team"
Commented on 2017-03-02 11:17:59 EST
"I changed insurance company. From Allstate to liberty mutual. As I was looking at my bank acct. Allstate attempted to take out payment in which there was not enough funds in acct due to my new insurance was getting ready to take out at a 30.00 lower monthly rate. It over drafted my acct which cost me 30.00. In which Allstate refused to pay back. Your in good hands NOT."
Commented on 2017-02-25 12:03:28 EST
"good comunications, and excellent CS with claims. Keeps me informed of any new info."
Commented on 2017-01-26 12:41:46 EST
"Allstate provides excellent service"
Commented on 2016-12-29 05:12:16 EST
"Tell office in Washington has bad customer service"
Commented on 2016-12-24 04:12:36 EST
"Over two months ago we had EVERYTHING in our storage unit at the apartment complex where we lived STOLEN. We filed a police report and are still trying to get this settled... they find one reason after another NOT to settle it... they ask over and over what was taken... and some of the questions are ridiculous Who counts the number of books you put into a box and how much you paid for each book in the box We used the storage unit so we would not have boxes sitting all over our apartment. As we emptied boxes and bins, we took more up and emptied them, or we would have lost more. As it is, we lost many, many items belonging to my late husband..HIS father, who died when my husband was 5 years old, my sons late wife, items belonging to my parents, my late husband's parents and items that belonged to my brothers and sisters... ALL of whom are gone. My son's late wife's belongings are GONE. We had antiques that are GONE They ask and reask what is missing...just as if they are trying to 'catch' us in a lie INFURIATING"
Commented on 2016-11-09 10:40:46 EST
"Allstate does not pay there claims."
Commented on 2016-10-26 15:49:37 EST
"Excellent customer service"
Commented on 2016-10-09 02:00:25 EST
"Be careful, after canceling insurance they keep charging you. Also even if you pay your insurance in Full they will try to enroll you in automatic renewa. Without authorization you will receive a Confirmation Notice for the Recurring Credit Card Plan. They were able to get my credit card info from their file since I used that card to pay in full my policy. By the way, they charged me 15 extra for paying in full. The email states that you have 30 days to cancel what they just enroll you without you knowing. Once I complaint aggressively they apologize. You can tell that that's how they do business, if you don't check you get enrolled. They are deceiving and not a good company."
Commented on 2016-09-28 06:30:12 EST
"They don't want to pay on any claims, and if you have them come to assess a situation, they file it as a claim, even though they don't pay a dime, and inhibit you from trying to get quotes from other companies."
Commented on 2016-09-19 16:29:33 EST
"These crooks will force your vehicle to be considered a total loss and then try to make you accept a market value that is thousands of dollars below market value."
Commented on 2016-08-27 06:03:21 EST
"They handled two minor auto claims for me in the past ten years and I think they did OK. We never filed anything for the home but the premiums kept going up and up. They kept over insuring us so I had to keep a close watch on the policies. An expensive company but better than some in our area. Have mixed feelings about this company."
Commented on 2016-08-18 06:18:08 EST
"My car was in park in the drive but running, I went around the car to check my mail and talk to the mail lady. My car then shot out of the driveway like someone was driving it. I have been charged with a collision because the car hit a tree, I was told that they were going to contact the mail lady as a witness to what happened, but they never did they told me that is just the way it is. My car insurance started out one price in Oct last year, in Jan it went up forty dollars without my knowledge, now it has gone up 15 more. They are hard to get in touch with and the coverage I thought I had I do not have and I just looked at the renewal I am being charged for work loss and I do not work which I had already told the agent that. Getting ready to call them again. I am leaving them as soon as I can."
Commented on 2016-08-11 06:37:37 EST
"Claims process is a nightmare. Customer service is a joke. They don't care about long term customers. Wish I would have left sooner"
Commented on 2016-08-10 19:03:21 EST
"Claims process is a nightmare. Customer service is a joke. They don't care about long term customers"
Commented on 2016-08-10 19:02:34 EST
"Misleading policies, no notice when they change the bill, poor customer service, bad call centers, they had it all. Through out the 3 years I was with them it was one setback after another."
Commented on 2016-08-05 15:27:15 EST
"It took more than 6 months to finally settle for my truck that was totaled when hydroplaning into a freeway center divider. Unfortunately a year later the truck the used truck I replaced it with was totaled when hit on freeway and totaled. I'm getting nowhere with Allstate. Different person each time nobody returns calls. My very expensive stereo unit was stolen while in locked storage security yard because they never took it to the mechanic as I instructed Allstate to do. They told me to meet them at a certain time but nobody ever showed up after I waited for them 1 12hours. Now they don't want to take responsibility for it and say it's my problem. Still no settlement or action taken on Allstate's part since April 2016 We are in July now. Plus they still owe me a refund for the first truck for the ins. that I was charged for comprehension after the wreck."
Commented on 2016-07-08 14:19:26 EST
"After accident caused by other car. Car repaired with non OEM parts struts and doesnt drive or look correct. Ins. Co. Unwilling to correct problem. Car is just plain dangerous on the road."
Commented on 2016-06-24 09:57:07 EST
"In the past I had a foot wound an was out about 6 Mos till I healed and was released by my doctor I got some big help to support my family."
Commented on 2016-06-22 17:15:46 EST
"Very unresponsive and expensive in comparison to other insurers for the same coverage."
Commented on 2016-06-21 18:59:21 EST
"I have had Allstate Homeowners Insurance for close to 20 years. After having suffered major hail and wind damage I filed a claim with Allstate. When the adjuster came to inspect he agreed that I had hail and water damage but he also found every excuse imaginable to not pay for all the damage. He also had the worst attitude of any customer service representative I have ever dealt with. Not only did the adjuster try everything to avoid paying their obligation the agent also proved to be extremely dishonest as well. The estimate from the roofer and contractor has over 8000 in damage and Allstate sent me a check for only 2,000 and also charged me 2 deductibles because the previous agent had cancelled my policy and wrote a new one so he could get a commission. Allstate said that since the damage was covered by the 2 different policies they could take two deductibles. Allstate has proven that they are one of the most dishonest companies in the world. Its a shame that for so many years I paid for my insurance only to be treated with so much disrespect and dishonesty. If you have Allstate for your insurance my recommendation is you dump them immediately"
Commented on 2016-06-11 19:39:24 EST
"I had an accident while covered by Allstate and they did not renew my policy. I would never do business with them again. Isn't paying claims part of their business I have never had another company act like this."
Commented on 2016-06-10 21:34:34 EST
"I've had insurance with allstate for twenty years and have never heard from an agent."
Commented on 2016-05-31 19:33:59 EST
"On 7/13/15 an area in Woodridge Illinois experienced a hail damage event, as documented by the national weather service. Many homes in the area had damaged roofs, and in the area that I live 85 roof replacement permits have been issued between 8/1/15 and 3/31/16. Many homes were visited by roofing companies that knew our area had damage. I had a roofer come out and stated that he did see roof damage and he showed me pictures. We did file a claim, and Allstate sent out a team of two to review the roof. Allstate found NO hail damage on our roof. Coincidentally our neighbor was also having their home inspected State Farm and they were granted a new roof. We are left to conclude that Allstate treats policyholders differently than other insurance companies."
Commented on 2016-05-07 14:41:21 EST
"Allstate will not pay for auto claims fast my jeep has been wrecked for 6 weeks still waiting to get it fixed an paying ins for a wrecked car after 6 week someone called me today to ask if I got the papers they sent an no I never got them they have done this last time an did not pay my claim because I did not send some papers back what I sent two times an faxed them I would use State Farm they have good rates an take care of the customers they have "
Commented on 2016-04-14 23:40:25 EST
"extremely satisfied."
Commented on 2016-04-06 05:52:22 EST
"I have been with Allstate for over 30years started checking on prices for 1 year several like 5 other companies were between 1100 to the highest 1280 for 2 cars 1 full covered and we pay with all our discounts 2240 a year wow what a deal lol I'm changing feel real stupid having it this long and getting screwed"
Commented on 2016-02-26 15:28:02 EST
"handling of claim by company was very good, but response of agent to my needs and or questions was extremely poor. "
Commented on 2016-02-03 03:19:10 EST
"Switched over to Allstate from 21st Century which might I add was a great cheaper company and they actually gave me a 50 dollar gift card twice. So I had home insurance with Allstate which is why I decided to get my auto's with them as well. Makes sense and is easier to manage. Well surprise 1 I had a 230 charge on top of the 476 dollar discounts I was getting... This 230 charge was because I was a "non standard" insured person... Wasn't sure what that meant. I asked Allstate, they said 21st Century was not a standard insurance company... I called 21st, they said they have NO CLUE what Allstate is talking about. So then I called Allstate back and they said no worries after 3 years the "non standard insured person" would drop off... So then I googled it, and it said non standard people are those who are a high risk to the insuring companies... Funny because my last accident was 2008 and my last ticket 2011... Effectively over 3 years, meaning none of that is on my record.>2. I filed to have my windshield replaced summer 2015 because the rock that hit it made it spread to be about the size of a baseball which qualifies for replacement instead of being fixed. Well oddly enough Allstate didn't want to pay unless I took it to their company... But my car is a 2014 with an active camera, and sensors on it so it took extra long for them to get things straight with the dealership.>3 This was the final straw. So time is coming to renew in Feb and like many people have already stated, my insurance went up 200 dollars when nothing happened. windshield damage is not considered a risk associated claim. So the 1549 they charged me is now only 770 with Geico, same coverage to the T. SHOP AROUND"
Commented on 2016-01-28 06:50:16 EST
"If you use Allstate and don't go with a public adjuster, good luck. We had a fire and you would think waking up at 130am to a room filled with smoke would be the worst bit but dealing with these people for the past 6 months has been far worse and we still haven't been paid for things that are covered."
Commented on 2016-01-20 07:31:25 EST
"I love the low prices and flexibility of the policies. The people are very nice as well."
Commented on 2015-12-11 21:14:26 EST
"AT this time, I 'm very satisfied with my insurance provider."
Commented on 2015-10-15 15:08:16 EST
"Worst company to deal with. They don't answer in a timely manner. They have to be asked multiple times to respond. Won't settle accident claims timely. Horrible customer service. Will never recommend them to anyone. "
Commented on 2015-10-06 20:18:26 EST
"Allstate is all about stock holders not the insured, they keep taking coverages away from there policy"
Commented on 2015-09-07 17:11:19 EST
"I have had Allstate Insurance over 30 years and am 83 years old. First major claim in over 30 years, then Allstate just delay, delay, delay, delay, delay, delay, and THEN DENIED claim. They are the worst Insurance company in America and should be shut down and put in jail. They are a total fraud and I can prove it. "
Commented on 2015-08-30 19:19:50 EST
"Rate goes up every year even without claims tickets etc."
Commented on 2015-08-12 20:09:40 EST
"dont take "
Commented on 2015-08-03 11:39:25 EST
"If you feel your premium is too high then shop around because it probably is. I didn't shop around and paid a high premium for Auto Insurance with Allstate for 10 years. They based me as being a young driver with a highly stolen vehicle. I wasn't young and it was a 4 door Acura Integra. Shop around before you purchase. Good Luck"
Commented on 2015-07-28 11:20:25 EST
"No accidents or tickets, yet my rates increase every year. I emailed for information about this a couple of times and they didn't repond, but they lowered the rate. This time, they aren't answering my emails or returning phone calls and my policy jumped almost $60 for 6 months. I can't even ask about their good driver rewards which we should have been getting for years"
Commented on 2015-07-06 07:07:14 EST
"I am satisfied with my car and home insurance with Allstate."
Commented on 2015-07-01 10:47:12 EST
"Agent told me that claim was closed, and then 2 months later Allstate allowed another claim to be filed under the closed claim. Not good"
Commented on 2015-06-17 22:28:14 EST
"All-state offers a "motor-club" with a trial membership...THIS IS A COMPLETE RIP-off...they will also raise your rates if other people in your area have claims to off-set their cost STAY AWAY FROM ALLSTATE..or you will be ripped off too"
Commented on 2015-04-22 21:45:11 EST
"They are very nice when I call them for questions, emails are said with my name not " Dear Customer". "
Commented on 2015-04-14 18:20:47 EST
"poor customer service for simple requests, ie canceling ins on sold vehicles, returning phone calls, agents quitting without notice to their clients."
Commented on 2015-04-14 06:34:52 EST
"I have been an auto/home Allstate customer for over 30 years. Only had an occasion to file 1 claim for hail/storm damage to my roof. Twice, I submitted the claim to Allstate and both times the claim was denied without a detailed explanation. It was especially hard to accept as all my surrounding neighbors were able to get new roofs Some were even Allstate customers. I was asked to complete a survey, expressed my dissatisfaction with claim process and no one from the local office even bothered to call me to follow up. Planning to dump Allstate in the future based on this experience. "
Commented on 2015-04-13 12:40:41 EST
"I had auto insurance with Allstate for about 8 years and never used it once. A couple years ago I stopped my insurance for a few months since I wasn't driving, When I needed to start my insurance again they tried charging me a 1000$ fine for not having coverage for those few months even though I was not driving, they also doubled my bill cost. So I never went back to them. >Now last week someone backed into my parked car. They happened to be insured with Allstate unfortunately. I had a quote done at service king, I was quoted 1300$ for the repairs. Before the damage my car was in great condition, I had bought it new and took care of it. I went to have Allstate do their quote of the damage and they come up with 800$ They tell me they are using used parts. Junk yard parts. They tell that they are cheaper. My car went from like new condition to now going to have miss matched junk parts because they wanna save them self $, They don't care about the victim and doing what is right. The first shop told me everything is repairable so I could keep all original parts. Allstate found the cheapest junk parts they could to save themselves $. I am covered by Geico now and would never go back to Allstate. "
Commented on 2015-03-30 15:37:53 EST
"While playing golf, a car was struck by my ball, I felt responsible for the damage so I had the owner place a claim on my homeowners policy. The claim was for roughly $400.00. Not only did my home owners insurance premium just about double, but my auto insurance went up many hundreds of dollars. I was told because of the small claim for the golf ball incident, I was placed in another tier with much higher rates. So much for their accident forgiveness I went to MetLife and received a premium much less than my original Allstate premium. Lets have truth in advertising "
Commented on 2015-03-22 04:14:17 EST
"I was involved in an accident that was not my fault. That driver had a policy limit issue so I had to file a claim with my insurance. Allstate has done nothing but tried to offer me the least amount of money for my car. They revised the CCC report a few times and each time added more vehicles, and out of state vehicles. The total payout from my own insurance was less than the other insurance company by at least $1.5K not including the $1K deductible that I had to pay upfront. "
Commented on 2015-03-17 15:16:55 EST
"It Seems my rate goes up every six months or when it is time to renew my policy. I have taken 2 surveys and I am still waiting for a response. my policy was renewed in Feb. I will probably shop for a new ins company that has a better customer service response time to questions, complaints, or surveys"
Commented on 2015-03-09 10:11:26 EST
"Had Allstate for years, auto, and home. Our agent is like a public relations department. He don't do anything really except find ways to increase ur coverage and your premium. As all insurance companies, they find out ways NOT to pay your claim, you pay, they don't. Never have seen the need for credit scores, it's jut another way to use that as an excuse to charge you MORE if your not perfect Looking but I think they are all the same. They give you teaser rates get u signed up, them raise em'. Yuk"
Commented on 2015-03-07 10:11:46 EST
"My agent is very knowledgeable and has given me good advice on setting my policy limits. After a plumbing leak flooded the 1st floor of my home, Allstate covered all the repair costs and property damage. They offered to replace furniture that had minor water stains on the legs and also replace all the carpet on the 2nd floor, so it would match the new replacement carpet on the 1st floor. They even covered costs for dining out while our kitchen was remodeled. "
Commented on 2015-02-24 14:25:16 EST
"Good people"
Commented on 2015-02-18 18:28:13 EST
"We had hail damage to roof leaks in 3-4 places. Most houses in our neighborhood had insurance companies that replaced their roof. Allstate hired an estimator to join their rep to inspect my roof determined that since I only had "Nickle Size Hail Damage" it was not required to fix the problem. I have paid these folks for decades this is "The Good Hands People". I don't think so..."
Commented on 2015-02-13 19:16:13 EST
"I paid in to the company 10,000 for med pay then when I needed it they wouldn't let me use it. They want you to pay out of pocket until they think you need it. That is BS "
Commented on 2015-01-15 15:07:54 EST
"Many messages left for agent and they were never returned. I went to agency for an appointment and the agent no showed and never called to reschedule. Failed to notify us of a problem with roof shingles. First and only communication was a cancellation letter on our homeowners. Would not recommend Christmas a very all state to my worst Enemy. "
Commented on 2015-01-01 08:24:09 EST
"I've been with Allstate for almost 30 years and every time we filed a claim it was handled quickly we never had a problem. The agent we deal with is very helpful and so were the ones handling the claims. Both my children chose Allstate and are very happy with the way things are handled."
Commented on 2014-12-16 12:00:45 EST
"Auto Claim - Vehicle not repaired correctly or completely leaving front bumper cover hanging down and rear window panel not attached on one side now "flaps" in the wind.Home Claim - Fire. Restoration company took all to clean and kept many of the power tools. No way to prove as we were not provided a detailed list. We should have photographed all as it was being packed. Repairs on home were unprofessional using warped cracked wood to replace woodwork. Standard CAULK was used along seam between ceiling and wall for entire room couldn't figure out why the seam was so bad until we removed the caulk. Trim nails were not nailed correctly instead folded over ??? and definitely not countersunk. Agent couldn't figure out why we cancelled our policies. "
Commented on 2014-12-01 06:59:20 EST
"Husband backed into a parked car driving a U-Haul pickup truck rental ford F-150 at about half-a-mile an hour causing a slight ding on the driver's side door and no damage whatsoever to the U-Haul pickup truck tow hitch that bumped into it. Five months later I receive notice that Allstate has raised auto rate by 25% when I receive automatic renewal email. I call to find out why and was told that this 'accident' was classifed by Allstate as a "two pointer" meaning the payout was over 2000 to repair the dinged door. Husband was not given a citation by the police at the time. Talking to claims reps at Allstate is like talking to brick walls. They parrot the same phrases over and over i.e. "It's policy" and "You were at fault" and fail to explain adequately why they paid out over two thousand dollars to the other driver to get his repair taken care of. This other car btw was a 10 year old beat-up old pickup truck with a load of old prior damage to the front fender and wheel well by the driver's side door. We took especial care to make note of this in the police report and reported it to the claims adjuster at Allstate. We investigated further. Allstate tells us the body shop billed them for 25 hours in labor and no parts. This seemed very fishy to us. We dug deeper. Allstate informed us that this very minor repair to the driver's door required the body shop to remove the front fender and side panels so they could 'access' the driver's side door. This made absolutely no sense that a ding would cost thousands to repair and it seems very unfair to us that Allstate would raise our raises over their shoddy claims adjusting. The adjuster who spoke with us made no efforts to get the police report or the supplemental insurance policy we purchased from U-Haul. Throughout this experience we've remained uninformed each step of the way by Allstate and we've had to deal with the attitudes of various claims reps which were quite patronizing and it seemed that they wished to get us off the phone as quickly as possible. "
Commented on 2014-11-20 08:19:02 EST
"I had a minor accident in 2013 that caused damage to my car only. It was around 1200 to repair. First and only auto accident with Allstate. My 6 month premium increased 400 Dec-may. I received my statement for the next 6 months change. Received my new statement dec-may 2015 and they increased my premium again by 300. When I called and questioned they said it was due to the accident. Umm the accident was in 2013 and they already increased my rates due to the accident. Kept asking questions and would never get a good answer. They didn't want to help me in any way so I'm canceling my policy. I have never heard of an increase a year later for a claim that I was already increased for. I have received 2 quotes from 2 different companies and both are cheaper with full coverage on both my vehicles I had to get liability only on one car just to lower my payments My home insurance has increased every year as well. I will be glad when I'm away from this company. They have done nothing but screw me in every which way. Do not recommend at all"
Commented on 2014-11-04 19:43:24 EST
"Love getting a check in the mail for NOT filing claims"
Commented on 2014-10-28 10:02:04 EST
"I don't feel being with one company is always a good thing. "
Commented on 2014-10-18 09:20:25 EST
"Allstate looks for reasons not to pay claims even from loyal customers that have held policies for 20 years and never filed a claim. I will never refer them to anyone...ever."
Commented on 2014-10-09 10:16:59 EST
"Our local agent would charge us random fees and would never return our calls. When it came time to renew our policy he began to harass us. He knew we had a newborn baby 4 weeks old but was calling and texting us as late as 10pm saying if we didn't take his deal by midnight he would raise the premium cost. When we tried to switch to a different agent we were told it wasn't possible. We had another agent tell us he wouldn't help us switch agents because it wouldn't make him money so he "didn't care." Worst customer service I've experienced in my life. Please save yourself a bad experience and stay away. "
Commented on 2014-10-07 13:07:03 EST
"DO NOT USE Complete lairs. They told me face to face that I had sewer back-up coverage. Then when time to make a claim I do not have it. I am changing providers"
Commented on 2014-09-29 16:38:59 EST
"You are not in good hands with Allstate. I have been a customer of Allstate for many years and when I needed them most because of the wording used while reporting the claim they denied it. Then when calling my Allstate office to switch insurance companies they didn't even ask why was I switching...they just dismiss you. Either way now I'm saving 1000 a year with Nationwide."
Commented on 2014-09-29 05:00:31 EST
"So far so good"
Commented on 2014-09-18 20:03:07 EST
"Even though they claim that "You are in good hands with Allstate" this is certainly not the cast with their roadside assistance which does not come cheap. If you need towing for any reason for your auto then be prepared to wait 6 - 8 hours before assist arrives. And this is within the city limits of a large city"
Commented on 2014-08-23 21:39:49 EST
"After five years had a small claim for water leak in the home. Received a lot of runarounds and heard many different answers and responses.At the end they played evrey trick in the book not to pay. In this case I verified for similar claim type other insurance companies payed immediately."
Commented on 2014-08-19 12:55:08 EST
"I have a 2011 Buick and had coverage with Allstate Insurance Company. Went through the hailstorm in Clinton MS. Filed a claim. Paid the claim and took it to the body shop. Body shop contacted Allstate and said they did not have enough money to repair the car. Allstate ask for the check back because they said they are not going torepair the car. I am still riding in the damaged car and have 3 years left to pay on my new car. Very wrong. I did not cause the hail storm. This was the Lord's work and I shouldn't be blamed. I got a new insurance. Now I am in collections because they said I still had coverage with them when I had purchased another insurance. Showed them the evidence where I had purchased this insurance and was never without insurance and they are saying I still have to paid. Now they are messing with my credit. So wrong. "
Commented on 2014-08-11 14:41:49 EST
"HORRIBLE Stay away"
Commented on 2014-07-30 12:46:26 EST
"Switched from Allstate to another insurance for autos and home. I asked Allstate to tell me if their rates are fixed at the home office or can be manipulated by agents. No response to that question. I contacted other companies for quotes thinking I might save a few hundred for coverage. I saved 1600 Why are their rates so high?"
Commented on 2014-07-29 09:20:06 EST
"Allstate has acted in an unethical manner and has been deceitful unprofessional and strong-armed in their business practices. "
Commented on 2014-07-09 11:01:51 EST
"excellent service definitely recommend to my friends and relatives"
Commented on 2014-07-08 19:52:28 EST
"I have been an Allstate customer for 10 years. They were fine until I filed a claim for a minor accident. Then they tripled my rates with no explanation as to how they figured on that increase. I am disgusted with them and will never ever go back."
Commented on 2014-06-12 20:46:15 EST
"I recently filed a claim for roof damage. The ADJUSTER was professional extremely fair and the settlement was quick. I have no problem with the adjustment end of the business.My beef with the COMPANY Allstate and they way they do business is that because I got a better car insurance deal with GEICO and dropped Allstate Auto they have nearly doubled my homeowner's policy. They said my homeowner's policy would increase by 30% because I canceled the auto insurance. Much to my dismay I have found that my homeowner's insurance has actually increased by 80%.Needless to say I will NOT be renewing my homeowner's insurance with I mean Allstate."
Commented on 2014-06-12 16:14:01 EST
"very nice and helpful people"
Commented on 2014-06-02 14:24:52 EST
"all they do is overcharge....they never send those twice a year checks they promise on their ads....HORRIBLE"
Commented on 2014-05-01 21:30:34 EST
"I was baited into Allstate with a low ball offer in the mail based on my recent purchase price. Then after doing an 'apples-to-apples comparison' with my existing policy they sent me a reasonable counter-offer based on about the same coverage. Three months later I get an announcement telling me they will be sending a bill for more money This agent wrote down the wrong square footage the wrong description of the house the wrong age for me and has a 'replacement value' near 100K over what the appraisal company says my replacement value is While telling me not the worry I get no new bill but come to find the charge is still there on Allstate's website and the agent doesn't answer my email queries. Avoid Allstate. "
Commented on 2014-04-30 05:08:56 EST
"Watch for delays."
Commented on 2014-03-28 20:01:35 EST
"I am very satisfied with my agent and the girls that work in the office. I did have some trouble with claim agent."
Commented on 2014-03-28 10:50:56 EST
"Impossible to reach them for questions/concerns/requests. Very poor customer service"
Commented on 2014-03-25 08:28:15 EST
"DO NOT USE THIS COMPANY Rude and if involved in accident. mine was not my fault they will cause nothing but grief for you and attorney. They have also called and been very rude and nasty to auto repair shop employee etc.. what a waste I tell everyone now NOT to use this company"
Commented on 2014-02-18 12:49:44 EST
"This company sucks Good hands people my butt After 24 years as a loyal customer with six policies currently with Allstate I have been shorted on a legitimate claim with no relief from any executive in the company. My advice is steer clear of Allstate. The other reviews and a 50% dissatisfaction rating is justified"
Commented on 2014-01-24 21:01:22 EST
"They will do whatever they can to deny a legitimate claim"
Commented on 2014-01-17 14:40:01 EST
"rates are on the high side"
Commented on 2013-12-30 15:48:41 EST
"The customer service/response time is absolutely horrendous with my agent. Unexcusable"
Commented on 2013-11-07 11:53:13 EST
"storm damaged roof leaking into my house adjuster was very intimidating and quite the bully. i insure 4 cars and home for over 20 yrs with zero claims. allstate would not cover the damage. i will be switching carriers asap.... consumer beware"
Commented on 2013-10-23 12:56:19 EST
"Zero customer service.They avoid contact and do not return calls or emails.They do NOT honor their commitment to the policy holder."
Commented on 2013-10-22 12:22:35 EST
"Esurance a branch of aAllstate dropped coverage on our 15 passenger family van with no notice and no differentiation between a family van and a commercial vehicle. Then they had the audacity to ask us to keep our other 2 vehicles with them. Let's see uh NO"
Commented on 2013-10-15 09:39:33 EST
"Had auto and homeowners coveragefound we could save 1k per yr.on auto coverage with another co.Allstate promptly informed us without our auto coverage through them our homeowners premiums would double and our defensible space around the dwelling would increase from 100ft to 200ft."
Commented on 2013-08-27 01:13:41 EST
"This is an unfair company with poor customer service. I filed a complaint with the NC insurance commissioner."
Commented on 2013-08-11 16:50:47 EST
"Accident occurred on 3/29/13 I wasn't driving my son-in-law was who is listed on the policy as a driver. The adjuster lied about the mileage to raise the vehicles value so that they didn't have to total it and pay the loan off. The van was repaired but some of the parts were used suspension parts. There was a serious safety failure that was never addressed and the problems that the van is still having after repairs were completed were denied even though they clearly are a result of that accident. Now that the van is "repaired" with incorrect parts I can't even get dodge to help. Allstate is not customer friendly it is money friendly. They've put my family's safety at risk. I have 2 newborn grand-daughters and their mothers my daughters will not allow them in the van. I now have a hunk of metal that is no good for my family. I have a disabled husband veteranand a disabled son and they're not safe in the van. Allstate is the worst insurance company I have ever dealt with. The original adjuster never had the courtesy to meet with me and the adjuster that came out on 7/29 was rude and denied it all without having all the facts. I tried to show him the parts list from the repair shop and he waved me away with a roll of his eyes. He repeated insulted me on my own property continuously telling me that he knew what he was talking about because of his "multi-million dollar business." When I proved to him that the mileage they put at time of accident was just not possible he got mad and told me he was going to deny the claim I showed him the purchase agreement which had the mileage at time of purchase 1 year ago. First he said they had rules and procedures they followed and that the first adjuster wouldn't make that kind of mistake so I asked "you're trying to say I went only 4k miles in 8 months and then almost 25k in about 3" when I said that to him he said "I don't know how much you drive." but quickly backtracked saying the original adjuster was "just human." I have 5 years left to pay on this vehicle and I doubt it will last that long. I should have stuck with Progressive when someone backed into me while I was parked they were awesome but they're policies are expensive."
Commented on 2013-07-30 19:25:12 EST
"They kept raising my rate even though no claims. Agent told me "calendars birthday cards operating costs aren't free". Never got checks they advertise for good record. Also after I left that's when they all of the sudden find better rates to get me back. Screw loyal customers.......well screw you back Allstate"
Commented on 2013-07-12 10:47:54 EST
"Allstate home insurance is a joke. They are liars and very rude. Maybe you'll get a call back 2 months later. I do not recommend them. A rip off. Make sure you have more than one person home when adjuster comes or she will lie through her teeth."
Commented on 2013-06-18 20:23:58 EST
"I had ran over a fence post that was in the road and did 1800 dollars worth of damage to my cars drivers front. I took it to the local chevy dealer and the gave me a royal screwing. The dealer did not do any of the internal type repairs that was on the estimate and even replace the wrong rim the other one was warped I returned to the dealer 3 times It pulled to one side and wobbled when you drove it over 15 mph finally went to the competition in the next town and didnt tell them anything about the repairs from the old dealer. It cost me 400 out of my own pocket for a bent tie rod and 4 wheel alignment. I called allstate and they were aware of the issues from the start. they sent me a check that day and told me if I had future issues the would address those also. How can I complain-they treated me great. I think it depends on the people you deal with on the other end and not the company as a whole"
Commented on 2013-06-18 05:47:43 EST
"the people that handle the claims never call you back"
Commented on 2013-06-14 17:37:44 EST
"Half the homes in my neighborhood lost their roofs in a severe storm. Allstate was the only company that fought the claim. It took six months and a threat of legal action to get them to approve the obvious claim. Meanwhile shingles continued to blow off my roof with every breeze. Then they doubled my rate. See ya Allstate. Good hands my a."
Commented on 2013-06-12 20:19:08 EST
"As a customer of Allstate for over 20 years their premiums are 600 a year higher for car insurance than other popular well known companies. I have much better auto insurance with higher payouts for damage and medical for a lot less money by NOT using Allstate. I could understand higher premiums if I had a bad driving record but I do not.My agent was also a complete ditz. I was calling around trying to find the best rates with various agencies. Allstate was not the best rate and I told my agent this. Still she automatically put insurance on a car I had yet to purchase and I was sent an insurance card via mail within a couple days. Two days in a row I specifically told her NOT to insure the new car and gave a specific date to cancel my currently insured car. This woman pay absolutely no attention to anything you tell her and just goes about doing her own thing. I went with State Farm at least the agent knew what he was talking about took the time to explain everything to me in person and over the phone and gave me a good rate for better insurance."
Commented on 2013-06-04 16:30:25 EST
"Called to file a claim agent on the other end said the claim was filed and I would be receiving confirmation in the near future. Three weeks later I learn that the claim was NEVER FILED. Called again. Filed another claim. Agent on the other end promised the claim would be verified and cleared by the next day. Guess what? IT WASN'T. I could have paid for the damage to my vehicle out of pocket but after all of this I don't trust Allstate enough to reimburse me. So I will call back every day and check on my claim until it is over. Then I will cancel my insurance and go elsewhere."
Commented on 2013-05-10 05:36:09 EST
"TERRIBLE customer service they lost one payment i made over the phone with my agent and i had to go to my bank to fax them proof. than to correct anouther problem them made they cancelled and rewrote my policey and i was charged extra for the correction absolutley not recommeding them to anyone. actually more interested in helping people not pick allstate"
Commented on 2013-04-30 19:04:50 EST
"My Allstate fixed annuity reached its maturity date. I have been trying since April 3 to get my money returned to me. I am elderly and retired and there doesn't seem to be a clear procedure for an annuity surrender."
Commented on 2013-04-15 16:58:51 EST
"Have been with AllState over two years and have a homeowners auto and 2 landlord policies. Had a house fire last Saturday and lost everything but the clothes I was wearing. No call from agent structure adjuster and investigator came out on Tuesday and determined the fire was a product malfunction and contents adjuster was yesterday. She "forgot" to bring me the check for the advance 1000 she told me she would bring since I have NOTHING and since she lives over two hours away there would be no check until at least Monday or Tuesday. She kept saying "we are still trying to verify coverage". I have up until now NEVER had a reason to believe I wouldn't have'w why I carry insurance to begin with. I am sick to my stomach and sleeping on the floor of a pole building on my property with no heat and they have zero sense of urgency. This is NOT going well...instead of Good Hands I am just getting the finger. "
Commented on 2013-04-06 15:12:10 EST
"Could not get a better policy when renewing. When filing claim in the past was turned down or had to go back and forth with them to receive help that I needed but they keep raising my rates. Been a faithful customer for years but it's time to move on."
Commented on 2013-03-11 07:46:09 EST
"Definately would not have auto insurance with AllState ever again. Filed a claim with AllState a couple of years back and the agent nor the claims agent tend to give a hand to help when I was not even at fault. AllState claims department closed the case without giving me an explanation. It was a couple of months later that the person who was at fault's insurance company contact me and told me that my company AllState never sent them any information about the case and they were getting ready to close the case themselves but decided to give me a call. They said that their client had also told them about the accident that's why they are contacting me to pay the claims. WOW "Your in good hands" DOWN for AllState."
Commented on 2013-03-09 22:57:12 EST
" Don't waste your money on a company that keeps raising your rates just because they can."
Commented on 2013-03-06 11:20:41 EST
"Have had a wonderful association with Allstate. They provided me at times withwelcoming help on the phoneand in person."
Commented on 2013-02-13 11:53:09 EST
"No comments great sevice."
Commented on 2013-02-05 13:55:07 EST
"Allstate trespassed on my property to take pictures of my house. They found a few cosmetic problems like peeling paint and used it as a excuse to cancel my insurance. "
Commented on 2013-01-23 17:48:49 EST
"They find every excuse possible to not pay a cliam.Bad service"
Commented on 2013-01-11 09:01:32 EST
"Continute to raise premiums at every renewal without any claims or violations and good credit."
Commented on 2013-01-07 13:19:05 EST
"Agent does not return calls in a timely manner but will use email instead. Does not assist with difficulties or questions."
Commented on 2012-12-21 16:21:19 EST
"The agents are very helpful and informed on the products. "
Commented on 2012-12-11 09:52:19 EST
"been with company over 22 years average monthly payment 300. when needed help the hands I was suppose to trust is now trying to choke me. the only thing they protected was the mony I paid to them. not my interest at all. Over 73000 in 22 years.. Give me my money back and you keep your insurance."
Commented on 2012-11-01 15:31:04 EST
"I have been a customer with Allstate for 5 years. The one time that I needed to file a comprehensive claim they would not pay for the repair to my car. I had a 10 day lapse on my policy due to non payment. I never received a call telling me about the issue in the state of MD you are required to have auto insurance so I should have received some sort of notification. I had just had my first child and I forgot to pay the bill but they would not make an exception for a loyal customer. The repair would have only cost them 2 months worth of premiums. Buyer beware."
Commented on 2012-10-17 05:37:36 EST
"I will never use this company in my lifetime again."
Commented on 2012-10-04 17:39:58 EST
"Customer Service was frustrating at times. Mind you that we filed our claim after the fires of 2012 so the company was busy. Our main complaint is cost per service. We did get our service but the confusions and wait was difficult. Communication lacking. "
Commented on 2012-10-03 08:38:10 EST
"Charged for service I did not request Insurance on my child-auto and even to this day she has no drivers liscense- only a learned permit I was told they would correct mistake and later refused. They simply violated my trust and were not willing to admit they were wrong. "
Commented on 2012-10-02 14:30:47 EST
"A very good company to work with"
Commented on 2012-10-01 08:12:43 EST
"They claim structural failure of a roof from snow loads and winds is normal wear and tear.They refuse to pay for repairs because then the code update potion of the policy and would be paid at policy limit. Everyone needs to lawyer up with them"
Commented on 2012-09-28 01:37:11 EST
"I am 71 years of age and have been with Allstate more years than I can count with no claims. I just had my rates increased 205 for 6 months. I am told the reason is I moved. Yes I moved from a very rural area to another very rural area. When I called Allstate I was told by the representative to move back. After all these years with Allstate I am very unhappy."
Commented on 2012-09-18 11:46:13 EST
"I too feel totally duped Have had Allstate HO and Auto for 19 Years Just had an adjuster out here today to look at the roof for hail damage. This is the ONLY claim filed in 19 years She said the roof is old and was installed improperly. Claim denied My whole neighborhood is getting new roofs because of hail damage 4 other carriers. What a stroke of luck for me the hail hit all the other houses in neighborhood but mine I should go buy a lottery ticket OR I should join a class action law suit one of hundreds against Allstate and dump them DONT get duped by Allstate"
Commented on 2012-09-07 14:12:53 EST
"We have had Allstate Insurance since 1986. We are what you call loyal paying customers. Never filed a claim until this year.It was awful. We were very very unsatisfied at the whole process. Our agent is never available. We were assigned to someone who is in office only one day a week who took at least one week to return a call no exaggration. We were transferred to the corporate office told to talk to so many different persons it was pathetic. Our appointments for an adjuster was cancelled 3 times. Finally after 2 months of "Pulling teeth". we were given a settlement.But depreciation ate up the cost and they insulted us with such a small payment. We are absolutely done with Allstate after being a customer since 1986. Also when we filed the claim we were assured that the rate would go up even before they paid anything"
Commented on 2012-08-24 18:47:00 EST
"I have been with Allstate for over 50 years. The company used to be very good. Now it stinks. On my recent claim because the house was broken into and raided they tried every little trick to reduce payment delay payment and prevent payment. They finally did pay but because they depreciated most of the stolen stuff the pay off was about 24% of the loss. I have heard a similar story from others."
Commented on 2012-08-18 13:21:16 EST
"They cannot provide any service on the phone. When you phone someone wants to get back to you. They say they don"t do any service work. Often when you call you get put on hold for a long time."
Commented on 2012-08-13 15:08:56 EST
"They alway forget to send our insurance card. I have to call every year to remind them."
Commented on 2012-08-10 15:31:43 EST
"they keep raising my rates for no apparent reason"
Commented on 2012-08-05 17:00:22 EST
"had a term life insurance for my mom with surety life insurance an allstate affiliateto cover her burial expenses when she pass away. after paying the premiums for 20 years they dropped her coverage because she gotten much older and had a couple of health problem. i applied to get the insurance re-instated but it was denied. i will be severing my ties with allstate auto home life insurances and all."
Commented on 2012-07-30 07:19:22 EST
"People are pleasant. Results are not forthcoming."
Commented on 2012-07-23 06:25:21 EST
"This company is nothing but a pack of thieves and liars. Their so called adjusters are trained crooks."
Commented on 2012-07-14 05:27:20 EST
"This is the most dishonest company I have ever dealt with."
Commented on 2012-07-13 11:14:11 EST
"poor customer service poor business practices in general"
Commented on 2012-07-11 14:44:45 EST
"You are definitely "NOT IN GOOD HANDS" with Allstate. "
Commented on 2012-07-06 13:14:35 EST
"They raised my homeowners policy 25% today. 1 claim 17 years ago loyal customer for 26 years."
Commented on 2012-06-12 04:06:03 EST
"very helpful when you needed them answer may questions promptly.My payments are comfortable."
Commented on 2012-06-05 12:15:28 EST
"Have been with Allstate for about 40 years and have been extremly happy with everything."
Commented on 2012-05-29 13:39:50 EST
"company is good however they always inch rates up on renewal with know explanation."
Commented on 2012-05-15 17:40:03 EST
"Everything I was told about my policy was a lie. The "plain type" always had loop holes their commercials are misleading and none of the 5 adjusters knew what the other had done and all had different opinions on what should be done. For almost a year I had to suffer through this disaster Most emotional and horrible experience."
Commented on 2012-04-25 06:46:24 EST
"20 years with company for home and auto with no claims no tickets. Wife had one small fender bender and auto policy went up 35%. I can see her losing good driver and premium going up 20% on her half but 35% on entire premium is rediculous."
Commented on 2012-04-23 08:36:33 EST
"After a SINGLE accident claim I got a letter of nonrenewal notice. I wondered why the company would do such a thing .then I remembered that my policy includes an accident forgiveness clause which says they cannot raise my rates after my first accident .so they cancel my policy and then encourage me to reapply at a higher premium of course to get around this I bet. Wow Allstate sure has some good hands"
Commented on 2012-04-21 21:08:38 EST
"All State is the only insurance company in my neighborhood that is trying to patch my wind damaged roof with what they call like materials. The only problem is that they are no where close in color. The other 20 homes in my area that had less damaged than mine all got new roofs from State Farm and Nationwide. I wish I would not have changed."
Commented on 2012-04-18 16:26:54 EST
"With every premium due there is a raise in cost even though I have had no claims accidents nor tickets"
Commented on 2012-04-09 20:11:30 EST
"Kept raising the rates till I got fed up"
Commented on 2012-04-06 14:50:37 EST
"I have had to file two difficult claims. In one case the other driver was a police officer who denied fault in the accident and made sure there were no witnesses. In another fender-bender the other driver claimed serious injury and sued for damages. In both cases Allstate handled my claims professionally thoroughly and to completion with minimal hassle to me. Both were settled in a satisfactory way that protected me from these ridiculous people. Thanks "
Commented on 2012-04-03 08:33:53 EST
"I changed to allstate because I could get the same policy for cheaper than the other insurance I was using. Big mistake I am now paying the same as I use to with other insurance. They reel you in with a good price then they raise it every six months. Supposedly with diferent discounts being taken away. Load of crap if you ask me"
Commented on 2012-03-29 11:06:52 EST
"Stay away"
Commented on 2012-03-27 06:01:41 EST
"They increased my policy by 50% now that they can do credit checks after 10 years of service with them and only one claim. "
Commented on 2012-03-20 07:49:47 EST
"You would expect that a long-time policy holder that files zero claims over the course of a 10 yr policy would be treated with courteous customer service. But not so with Allstate."
Commented on 2012-03-12 13:19:56 EST
"Rates are on the hide side. Customer service is nothing special. I have never had to file a claim."
Commented on 2012-03-10 18:48:16 EST
"I was with Allstate for about 20 years. Have no accidents. Between my wife and I we have 5 tickets in those 20 years. I got 2 of the tickets within 3 months this year my wife got one at the beginning of year. Now Allstate more than tripled our rate They completely suck. I will never renew my policy with them."
Commented on 2012-03-03 05:34:10 EST
"My agent and the company are great. Handled my claim promptly and efficiently. Rates are the best I found."
Commented on 2012-02-21 11:45:04 EST
"Request several times for a written quote for my daughter no response. When switching auto insurance carrier called me with an attitude."
Commented on 2012-02-20 10:01:34 EST
"After claim - rates went up."
Commented on 2012-02-06 12:12:45 EST
"Continued rate increases Agent is horrible"
Commented on 2012-02-02 18:54:08 EST
"I was told that unless you have a catastrophelike a tornado you would never get a new roof. You just have to just keep patchingit. We have stupidly been with the companyfor 40 years."
Commented on 2012-02-01 07:53:32 EST
"There is no one in this company from the customer service aspect that has any clue about insurance.... All very new. This is where new job seekers go for job experience and it shows."
Commented on 2012-01-26 15:29:16 EST
"They just 2012 raised there premiums %40 across the board."
Commented on 2012-01-24 12:56:29 EST
"I found out I was paying 500 more per year than other well known companies also homeowners went up 25% for 2012.I had one claim in 35 yrs."
Commented on 2012-01-21 08:50:33 EST
"Horrible covering claims on hail storm. Great company for shareholders and pitiful for policy holders."
Commented on 2012-01-17 14:52:09 EST
"just received our homeowners renewal Texas - a 25 increase with the explanation that approximately 95 of that is due to a rate increase. Post hurricane claim process was terrible. They kept changing contacts and adjustment representatives. Although I had replacement coverage their offer wouldnt come close to replacing my roof. I had to take ownership when the adjuster would not call back my roofing repair service group. When asked Allstate lied and said they had called them several times and the roofing company wouldnt call them back funny...the roofing company was the one trying to collect the why wouldnt they call them back. Now when I watch any college football games Ill know why my rates are going up - ADVERTISING BUDGET."
Commented on 2012-01-15 17:39:04 EST
"The rates continue to increase even if you do not have accidents or get summons or any points"
Commented on 2012-01-15 13:20:08 EST
"I bought a house over a year ago and got homeonwer insurance through Allstate. They offer homeowners insurance through other insurance companies. They gave me a quote of 915/yr for Pacific Specialty Insurance Company which I accepted. A year later I realized the homeowner insurance I have is Tower Select Insurance Company and I am paying 964/yr. When I contacted the agent I was told that my lender didnt approve PSIC because they wanted more coverage so they went ahead and gave my lender Tower Insurance without asking me if I wanted that."
Commented on 2012-01-13 14:55:55 EST
"Auto stolen and when it was found and repaired their was no-followuo"
Commented on 2012-01-10 05:05:13 EST
"Your Mayhem commercials make me sick. What a sad commentary on a country going downhill. Who are you to air this garbage"
Commented on 2012-01-09 19:38:03 EST
"After nearly 8 yrs with Allstate they have nearly doubled my rates. My agent is suddenly gone and since I have been fighting over rates every couple months. Im moving as I should not need to call and question rates all the time. Its a shame that being a long time customer means nothing. Oh well plenty of other companies looking for good customers."
Commented on 2012-01-09 16:28:53 EST
"raise rates every single year. home ins just doubled"
Commented on 2012-01-08 16:58:01 EST
"Ive only been with Allstate for two years. I have an Auto policy 3 cars homeowners and a landlords policy. At least one of these policies goes up in cost semi-annually for auto or yearly for one of the others. No claims or tickets etc. Homeowners cost is going up 17 from last year agent says its because of high claims by other peoples claims WHY SHOULD I HAVE TO PAY FOR THEM I think its because they have so many commercials on TV that they want their policy holders to foot the bill for marketing Shopping for insurance that will hopefully not bait and switch you."
Commented on 2012-01-06 14:06:37 EST
"after 30 years of premiums they would not pay for side glass window replacement.Fired ASAP this company is a walking violation of the public trust."
Commented on 2012-01-06 10:44:14 EST
"Method of evaluating replacement cost of vehicles is skewed to a trade in value with Autosource database. make sure you find a company that will pay you retail value or private seller sales price so you can actually buy a replacement vehicle with equal mileage."
Commented on 2011-12-27 05:52:08 EST
"Started an auto policy 23 years ago. Later added Homeowners Earthquake Rental and Umbrella coverage. Very few claims during this time. Almost every year an increase in premiums however just recently a 250 increase in Homeowners. In this economy this kind of increase is unacceptable especially with a long time customer with few claims."
Commented on 2011-12-22 10:03:17 EST
"Deer hit car. Took to claims center gave me a check took local repair shop. Check accepted work done."
Commented on 2011-12-16 09:08:44 EST
"This is the most unethical company of any kind I have ever had to deal with."
Commented on 2011-12-16 08:34:25 EST
"Been with them over 7 years. Auto rates outrageous...eventually. They quote you low then creep them up a little on each renewal. Auto claims process had 1 very recentlyvery fast and simple at least by using their recommended repair center. Homeowners prices low when couple with auto but have seen 3 unrelated close friends fight for very legitimate hurricane/storm claims. "
Commented on 2011-12-12 12:12:01 EST
" My family just experienced a fire at our home on Thanksgiving night Nov. 24th We have been notified that they cannot get an adjuster out to our home until the 6th of Dec. That means we will wait 12 days until we even see our first person regarding this disaster. NOT TOO GOODAllstate. "
Commented on 2011-12-02 06:50:22 EST
"good customer service -- responds in a timely fashion"
Commented on 2011-12-01 08:34:34 EST
"I had a claim in 2010 and forgot to file I trid to call to see how long I had to file. All I wanted to know is how long I had to file and the operator just kept asking me all sorts of questions like phone address acc number ETC. I was at work I was on the line to long already to get through just answer my question so needless to say it never got filed"
Commented on 2011-11-30 10:09:08 EST
"they want to take a used frame from a truck that was totaled and put it on mine."
Commented on 2011-11-28 11:22:42 EST
"Allstate is a dishonest company. God help you if you ever get injured in an auto accident because I promise allstate will not. Allstates standard response is to deny all claims and force you to sue them and then settle for less than what your supposed to get."
Commented on 2011-11-27 12:20:52 EST
"Customer service has declined rates seem high in comparison to other providers"
Commented on 2011-11-26 16:30:02 EST
"They hide a lot of important information that the customer should be aware of.."
Commented on 2011-11-22 21:41:59 EST
"My home and four automobiles have been insured by Allstate for over ten years. I have submitted one claim during these ten years. The experience in dealing with them was horrible and the case will be in litigation.I do not recommend Allstate especially for Homeowners insurance YOU ARE IN GOOD HANDS unless a claim is submitted"
Commented on 2011-11-21 13:28:29 EST
"I have had this insurance on my car for over 25 years and when I purchased a home 5 years ago I went to them for home insurance. I have been very happy with the way they handled claims and may continue with them but the premiums have gone up considerably so I am shopping for a lower premium."
Commented on 2011-11-16 05:37:40 EST
"We were involved in a hit and run accident. After filing the claimthe agent called my husband and said he wanted to meet with us presumably about the accident. When we got there my husband gave the agent the report from the police and he took it put it on his desk asked no questions about the wreck-if we were okay claims process etc. NOTHING. He did not even acknowledge it. He was totally silent and pulled out a file and then said-I was looking at your coverage and I would like to sell you more policies Can you believe the rudeness and assumption of this man What a lack of compassion customer care-not "
Commented on 2011-11-15 06:34:52 EST
"I had the great misfortune of being hit by a driver who is also with Allstate. The company clearly determined which of us would cost them more money if held liable.There was even an accident reconstruction company hired which determined that the other driver was 100 at fault so they generously determined that I was only 80 at fault.They have not heard the last of us. Ive since learned that many people know that this company is one of the worst at taking care of its customers. Its at the head of a list of bad insurance companies in TX. They are known to stall deny delay . . . whatever they can to not pay out after weve poured a whole lot of money into their coffers year after year."
Commented on 2011-11-14 15:26:20 EST
"Hail storm in 09 did a number on the exterior of the house. Roof siding gutters and some windows needed replacing. All was fine with the exception of the roof being not covered 100. About 65 to 70 of the roof was damaged... Allstate was initially only going to cover what was damaged which meant I would not get any guarantee from the roofing contractor with new roof tying into old. Our agent went to bat for us and got the appraisal amount raised to cover the cost of the entire roof. Ive read horror story reviews about Allstate as well as every other insurance company out there but only good things to say about this experience. Allstate is on the expensive side but I guess you get what you pay for. "
Commented on 2011-11-13 09:35:32 EST
"Currently upset with Allstate after 30 year of paying premiums on time getting their umbrella policy etc. If you live in VA check out the 5 hurricane deductible rate per incident. My deductible is 14000 per incident. I guess I will be homeless if I have any damage. Praying for Gods protection while I research other companies. Allstate rates are higher than any others I have checked so far. I am discussed every time I see the good hands commercial. I feel like throwing the TV through the window but I know Allstate wouldnt cover the damage. They could put the commercial money toward customer service."
Commented on 2011-11-10 16:11:48 EST
"Do not do business with Allstate"
Commented on 2011-11-06 06:06:15 EST
"Crap service. Took four days to come look at our house and then denied the claim. They said i am to maintain my water lines under the house."
Commented on 2011-11-04 12:48:20 EST
"The rates seem a bit on the high side."
Commented on 2011-11-02 08:05:42 EST
"Been with All State and same agent for 22 years. Recently we experienced a fire they are fighting paying claim due to negligence on the agents part. When i contacted agent about the problem his response was i guess you have to sue me So i am. "
Commented on 2011-10-31 08:24:29 EST
"unreal no value"
Commented on 2011-10-28 09:38:41 EST
"I have been with this company for 21 years and have never filed a claim through my home or auto policies. I have the package policy with the multi policy deduction HaI have 2 cars on a policy with perfect driving record and no accidents. The premiums are totally ridiculous but I kept paying. I just received my renewal policy 3378 for 2 cars for a year. I cant do this anymore. I called another reputable/popular and received a quote for better coverage for about 1400/year. Big difference. Home owners Im changing to the premium will fall about the same but the coverage being provided will be much better. I should have done this years ago but I trusted the company and hey was getting all this special discounts. Yeah right Very disappointed and feel like I have been stolen from."
Commented on 2011-10-27 08:58:44 EST
"every time i call to ask for advice or anything else the staff is very helpful and friendly"
Commented on 2011-10-26 18:54:27 EST
"Allstate insurance does not want to pay any claims if they can help it. They go through all kinds of investigations and really victimize you more than you were before."
Commented on 2011-10-25 21:36:05 EST
"Allstate has sent me bills that were too early too much and just plain not right. I would call my agent and hed say that I shouldnt have gotten that that the amount is not right etc. Sometimes it seems that the information that I get directly from the company that looks like its coming from my agent is not available to my agent. Somewhere there is a disconnect that makes me very uncomfortable."
Commented on 2011-10-25 08:04:30 EST
"They raised rates on both my car 100 and then my homeowners insurance 60 with no cause they they could explain to me. I had been with them for over 25 years and had 1 home claim in 89 and 2 auto claims both over 5 years ago."
Commented on 2011-10-23 22:30:07 EST
"Dont get insurance with this company once they have your money they transfer your calls to India and they can never get your account right."
Commented on 2011-10-23 01:33:11 EST
"Allstate has always been wonderful to me. They handle any claims with professionalism and dedication. I know adjustors have bad reputations but after Hurricane Katrina my adjustor could not have treated me better. I trust my agent and Allstate to treat me fairly."
Commented on 2011-10-14 09:24:00 EST
"Overall a good company and took care of payments for medical after an accident for which I was not at fault but has the same old problem every other company has of rate-creep. Its just a little every year but it adds up and makes you switch to another company every few years."
Commented on 2011-10-12 16:38:52 EST
"Great customer service and agent. Adjusters are evil with any company how these people sleep at night is beyond me After reading allot of reviews about all insurance companys I guess you pick the least of all the evil...I would say Allstate insurance paid on both claims very easy to contact customer service Rates increase every year nothing outrageous.They were there for me and responded very quickly to claims not my fault auto accidents. Adjusters value and yours will not be eye to eye. They undervalue everything. But will pay and handle quickly the lower amount...LOL good luck"
Commented on 2011-09-30 09:22:02 EST
"I have had a longstanding relationship with one of the Allstate agencies. When we put in a claim about 15 years ago the claims process was easy and well-handled. The accident was OUR fault our premium went up a little as expected but came down after another period of accident-free driving was achieved. We feel like our particular agency has been attentive and supportive for the 22 years we have been with the company."
Commented on 2011-09-28 19:22:08 EST
"been a customer for over 30 years. they will not renew. reasons for not renewing make no sense."
Commented on 2011-09-27 09:09:09 EST
"After being a loyal 20 year customer never any claims until the past year. 1-tree falling on home and 2-were burglary. We got a non-renewal notice. Now we are looking for homeowers insurance some companies wont even talk to us and the ones that will want 2000. or more per yr. What is insurance for if not to help when something happens "
Commented on 2011-09-23 09:50:14 EST
"DO NOT BUY Allstate Homeowners insurance. We had water in the basement and they wouldnt even let us file a claim no adjuster nothing. Our friends had Selective Liberty Mutual etc and all got reimbursed...Allstate has still not returned a call. We dropped them it is truly the worst insurance out there."
Commented on 2011-09-18 07:59:06 EST
"I have been an Allstate customer for more than 15 years. I pay the premium by automatic bank draft and notice in August that it was twice the normal amount. When I went online to check the policy instead of listing my husband as the driver of our Jeep Wrangler it showed my 18 year old daughter who drives a car owned and insured by her dad - not my husband and I. Upon speaking with customer service I found out that they matched the address she gave to the DMV to our address - so she was added to our policy automatically WITHOUT NOTIFYING US AND SHE WAS PUT ON THE MOST EXPENSIVE CAR When I requested a change to the policy to remove her they said I would have to contact a local agent mine quit selling Allstate 5 years ago and sign some papers. Watch out...Allstate will use technological capabilities to increase your premiums without letting you know that it is happening. That must be how they send those checks to safe drivers that they talk about in their commercials - by cheating LONG TERM customers out of their the way I have NEVER gotten one of those 15 years"
Commented on 2011-09-10 16:43:48 EST
"They are all very polite and business-like. No high pressure at all. I have not had any claims though. "
Commented on 2011-09-08 21:21:57 EST
"After a significant hail storm in Oklahoma I called Allstate to file a claim on my roof. With a roofing contractor here the Allstate adjustor determined that I had hail damage and that Allstate would replace the roof. Five days laterAllstate called to tell me that a supervisor needed to look at the roof. This man reversed the decision of the first adjustor and denied the claim. Five months and 600 later paying my engineer to do an evaluation Allstate is finally going to pay about half the cost of a roof. 13000. They have to go by the results of their own engineer who confirmed roof damage. Their adjustor evaluated the second engineer report and came up with the amount Allstate is no longer an insurance company to be trusted. Its sad since they used to be an honest company Ive had them for over 30 years. I will be canceling my 4 policies with them when this nightmare is over. "
Commented on 2011-09-04 19:41:28 EST
"Claim processing was good simply drive to crash center. However continual unexplained rate increases and inflexible coverage."
Commented on 2011-09-02 15:11:22 EST
"They are scammers. They bait and switched us. Low balled my previous rates to get us hooked and then rates went up 30 in a month and a half. Said it was because I was insures with a smaller company. What a crock Theirgood hands go right around your neck and wallet. They will not work with you. I would rather pay more for less than be with them. "
Commented on 2011-06-24 21:50:23 EST
"Frequent errors in data processing duplicate mailings premiums rise ALL THE TIME agents are poor communicators unable to explain things to my satisfaction."
Commented on 2011-06-18 19:01:25 EST
"Excellent coverage customer service and support. Premiums on average are 45 higher than similar rated companies."
Commented on 2011-06-15 02:56:44 EST
"this company and this agent will not work for you. you are not in good hands with these folks. they deny there was a hail storm, and will not cover damage. i live in an area where many homes were assisted by their insurance company from repair to new roof. allstate adjusters were trained well to not acknowledge damage, and not write checks. and this agent will not go to bat for you, he will not represent you. but he is glad to rake your premium, i should think. i am not seeking nirvana, only what i am entitled to. and this company and this agent is unable to work with you, but they will deny you, look the other way, and ignore you. "
Commented on 2011-05-20 16:40:07 EST
"In this economy they raised rates by almost 20% even as house prices are being reduced."
Commented on 2011-05-18 12:47:34 EST
"they raised my Home owners insurance rates this year 35% ! In other words they give you a low rate when you sign up then sock it to you at renewal time. Also their insurance is Actual Cash Value NOT Replacement Cost . "
Commented on 2011-05-10 12:10:36 EST
"We had a claim for Hail Damage a few years ago and Allstate took care of us without a question"
Commented on 2011-04-28 17:43:55 EST
"They are quick to take your money. They will never pay your claim. Make sure you have an attorney look at your policy before purchasing. MORE EXCLUSIONS than actual coverage. If something actually happens to your home it is better to have a large bank account than to have Allstate. CROOKS!!!!!"
Commented on 2011-04-21 12:11:19 EST
"Allstate used to be a good company, I have been with them for 18 yrs. Lately the rates keep climbing and when I put the new car on the policy the rates increased to the point where I started looking and getting quotes, ALL of which were less than Allstate, or close to what Allstate charged but with double the coverage! Dont waste your time with these thieves, typical insurance company CROOKS! Bet the CEO makes a nice salary!"
Commented on 2011-04-19 14:22:32 EST
"I have had insurance with them for 26 years. Now I receive a letter of cancellation for bogues reasons. "
Commented on 2011-04-18 12:41:12 EST
"was an allstate customer for 13 years. Finally researched other reputable companies and was able to purchase a policy with the same coverage for 50% less "
Commented on 2011-04-13 07:58:39 EST
"Dont purchase glass insurance for your home. It only covers 100. yet windows cost so much more. They collect the premium but do not cover the cost. There should be laws against selling you an add on that is useless."
Commented on 2011-04-08 17:30:26 EST
"Increased every year for the last 10 years Done with them............."
Commented on 2011-04-06 19:40:03 EST
"If you are not happy with your agent or claims adjuster, request another one. I have been an allstate homeowner customer for about 20 years & have had to file claims twice in the last 5 years. Fianancially they have been very fair & reasonable and their personal service & follow-up was excellent. I have been very happy with them."
Commented on 2011-04-04 13:41:10 EST
"I recently filed a claim for hail damage, they moved extremely fast to replace my roof and air conditioner. They were perfect in this dealing with them."
Commented on 2011-04-02 00:11:50 EST
"Had a flood causes by someone else would not cover but consider it still a claim. Increased our policy amount due to claim. Is this legal?"
Commented on 2011-04-01 08:57:29 EST
"I have been In the costuction industry for over 25 years.Their home adjusters are not very compatent, I had an adjuster look at my roof. He was not even close to any of my three etiments. I wonder what kind of credentials or expierence they have!!!!!!!!!!"
Commented on 2011-03-14 19:23:31 EST
"After 40 years of home owners insurance a claim of a slip and fall was denied coverage because I was misled by my agent."
Commented on 2011-03-10 13:07:16 EST
"If you make a claim they will try to drop you"
Commented on 2011-03-09 15:55:05 EST
"They pick on red herrings to try to get out of paying -- even resorting to insider trading to get away with low-balling a quote [ie: they had a restoration company give a quote that also was the company that acted as an adjuster]."
Commented on 2011-03-07 16:02:15 EST
"Agents have not been helpful when billing problems arrise. Multiple rate increases with no explanation. 30 years with Allsatate, have fled no tickets, etc. I am now shopping for insurance."
Commented on 2011-03-06 11:07:29 EST
"stay away from allstate"
Commented on 2011-03-02 18:33:10 EST
"According to 2 roofers I have roof damage from hail and my claim has been denied. I have had 2 reputable roofers look at the roof and both say there is significant damage to the roof. An adjuster with Allstate has looked at the roof and says there is no evidence of hail damage. I have requested that the adjuster meet with the roofer at my home so that the roofer can show him what he believes to be hail damage. Allstate has turned down this request."
Commented on 2011-03-02 12:51:35 EST
"Every house surrounding mine was repaired due to hail damage. Mine was not due to one factor. I had Allstate insurance. They are crooks. I was a forty year client. Now I preach against the frauds."
Commented on 2011-02-15 10:27:14 EST
"We moved our insurance to all state in Dec 2010. They have given us grief ever since then. mailing us several letters stating that there has been a policy change and we need to increase the premium for no rhyme or reason. My husband has been on the phone several times regarding this issue but they have been very unhelpful. Transferring him from one person to another. We have paid for the whole policy upfront (and regret it!!)and do not understand why they would need to change premiums on us when we have had no accidents or claims. This is HIGH WAY ROBBERY!!! After this no one would trust the hypocritical ads that they run on TV. I wish I could run an anti campaign ad against them so they can not con other people."
Commented on 2011-02-12 10:06:57 EST
"Auto insurance increased by $160 per 6 mon. period with a poor excuse that does not match other company increases or state of Wisconsin rulings. Have been with Allstate for 44 years and recently not accepting their excuse for such a large increase and quite frankly lies."
Commented on 2011-02-09 19:15:38 EST
"Renters insurance policy covered two stolen bikes. Claim processing was delayed due to some problem with the way the contract written but it was ultimately fixed by my agent. Paid depreciated value within a week of the claim filed, and they sent reimbursement checks for replacement costs within a week of sending in receipts. They took most documents as PDF scans, which I could upload to on their website, and they even paid via direct deposit. Simplified the entire process. "
Commented on 2011-02-08 11:05:25 EST
"Home Owners Policy was cancelled in less than 1 month, for "Snow on the roof, and gutters were full." Its January in Iowa. The middle of winter. Everyone has snow on the roof and full gutters right now! This is the ONLY reason Allstate cancelled our policy. Very petty. If Allstate acts this way with something this petty, its pretty easy to tell how they would act with something actually serious. Allstate caused more Meyhem than they are worth. CRAP COMPANY!! STAY AWAY!!!"
Commented on 2011-02-08 10:02:06 EST
"Allstate has been very good when it comes to claims and how they handle it. My problem is with the Cost. Going to see if I can find good service at a lower cost. "
Commented on 2011-02-07 20:22:36 EST
"Great Agents are worth it"
Commented on 2011-02-07 18:03:46 EST
"The cost of my insurance keep going up for no reason."
Commented on 2011-02-04 12:41:40 EST
"WORST COMPANY EVER! This company is an abomination to the insurance industry! The people that work there are thieves! "
Commented on 2011-02-03 21:44:24 EST
"Got both home and auto policies with this company. In about three months, I received a letter requiring that I remove a trampoline, cut tree limbs back from my house, and replace a back step or they drop my insurance. I did as they requested, but they still were going to drop me. I dropped them! "
Commented on 2011-02-02 13:53:19 EST
"Been with the company for 15 years. We filed our first claim this winter when our chimmney and roof began leaking during and following a heavy snow, ice, and rain storm. Allstate denied the claim with in 24 hours saying it was faulty maintainance on our part. we built the home 10 years ago and take great care of our property. The expense to fix the chimmneys and roof exceeded $12,000. "
Commented on 2011-02-01 12:55:16 EST
"Allstate Insurance Sucks!!!"
Commented on 2011-02-01 11:11:23 EST
"We have only had 3-4 claims on vehicles in last 20+ years. Each year our premiums have continually increased until I am not sure I will renew this year. I have been checking around and have found Allstate it 300-600 dollars more than the five competitors I have checked. Will very probably change."
Commented on 2011-02-01 09:24:40 EST
"to expensive"
Commented on 2011-01-22 15:39:57 EST
"Agent very good about answering questions in a timely manner and working with me to reduce my premiums while maintaining adequate coverage."
Commented on 2011-01-18 09:20:41 EST
"After nine years with Allstate I had my first homeowners claim which they handled fast and easy enough but the first chance they had the jacked my insurance up. After 9 years with my car insurance not one claim or ticket and they have doubled my insurance every year it goes up. "
Commented on 2011-01-18 06:55:48 EST
"They were very quick to issue a check for repairs prior to a damages estimate so it was about $8,000 short. I did not fall for the gag and returned their check. They do not seem interested in representing our interests, only themselves or the driver at fault (she has the same company). I feel ripped off and quite dissapointed."
Commented on 2011-01-02 12:54:24 EST
"When the storms come the deductible goes up. "
Commented on 2010-12-31 15:21:28 EST
"tornados through my area, leaks started in my house. Roofer with 40 years experience said insurance should cover entire roof because of wind damage. Allstate said there was no wind damage."
Commented on 2010-12-28 11:42:03 EST
"Dont hold your breath when you file a claim"
Commented on 2010-12-27 07:05:12 EST
"filed a small claim and it was my worst nightmare"
Commented on 2010-12-24 11:58:48 EST
"Claim process for wind and Hail damage was extremely slow. It became apparent very early on they they would spend more money not to pay the claim. Only through my insistance did they send out an inspector, however that was three months later and too late in the season to have my roof repaired. So my insurance company forced me to ride out a Michigan winter under tarps on my roof."
Commented on 2010-12-21 08:29:27 EST
"I dealt with Allstate they con customers and lie to them in order to get them to sign waivers. We were lied to and treated rudely and i was a good paying customer at that. Allstate sucks and i will make sure the word gets around"
Commented on 2010-12-21 08:24:57 EST
"With 25 years of claims free with all our insurance products, and without ever having a late payment of any kind on our credit report, they wanted to deny new insurance based upon the number of recent inquiries? Considering how tight credit and how vastly different rates are from various providers, shopping for a car loan ended up being denied insurance. This is how ridiculous these insurance companies have become. Dont shop Allstate. They are cherry pickers and their rates are ridiculously high anyway. "
Commented on 2010-12-12 09:30:25 EST
"I had to call the state of florida ins. commission after allstate with help my benfits for four months. It take one week after the insur. commission got involve before I got a check for 5000.00 back bentfits. "
Commented on 2010-11-22 11:43:14 EST
"Allstate does EVERYTHING IT CAN to not pay or correct a problem. I had my car damaged by someone else and it took 3 months and 5 visits for them to make it right. I had hail damage and they refused to pay. I have wind damage this year over half of my roof and they want to patch it. ALL my neighbors who filed claims have totally new roofs years ago. ME NOTHING!! Loop hole KINGS of the industry. "
Commented on 2010-11-17 01:38:54 EST
"Had a hail storm in our area. Our roof was compromised and siding on the west side of home and garage Allstate only wants to repair 6 shingles on the roof and fix the damage siding on the garage even though the sidiing will not match they will not replace the siding on the rest of the garage. The roof was still in the process of being installed when the storm hit and they are saying the shingles have scuff marks from the contractors and not hail damage other than 6 shingles. Seems funny the neighbors whole roof is getting replaced and the same contractor done his right before starting on ours and he has State Farm. Never again with Allstate they are CROOKS. Dump them if you have them. They SUCK!!!!!!"
Commented on 2010-11-15 08:54:43 EST
"I had a motorcycle theft and to avoid paying allstate claims fraud. Even after everthing they wanted, I tried to give them but they wernt happy. From the start they attack you them blame money problems and the story as fact being unbelieveable. The truth is stranger them fiction. I even went to their deposition an still, all they wanted to do if make me look like a thief. I will never use them for anything. Trying to make honest people look like thiefs. Id like to see a class action suite over all the unpaid claims! an the stress they put people through fighting the injustice."
Commented on 2010-11-15 02:05:20 EST
"we needed auto insurance at the last minute to transfere titles, and we felt like the customer service aspect was awesome. Never felt unimportant,or that we could not ask any questions."
Commented on 2010-11-05 06:13:46 EST
"for a total loss claim they used autosource to value the vehicle - the offer was very low and they will not negotiate. customer must pay for appraisal or take low offer."
Commented on 2010-11-04 22:37:25 EST
"This is the most hen house, back stabbing insurance company in business. They will what ever it takes to NOT pay a claim - including lying and manufacturing "evidence". "
Commented on 2010-10-23 15:02:24 EST
"been with allstate since 1971, cars and house. rates have always been competative, and good service. We had a chargable accident in 2007 but did not receive any premium increase."
Commented on 2010-10-18 22:20:03 EST
"Police report stated we were not at fault. The person rear ending our vehicle stated in Police report he removed foot from brake. Now insurance company will not settle stating insufficient evidence. An eye witness was eliminated as he did not see the driver of the other vehicle. I Cancelled policy on home and cars. Still trying to obtain repairs from other drivers policy as we were both insured with Allstate. "
Commented on 2010-10-18 18:23:07 EST
"The problem with Allstate is that they do not have control over their agents. They allow their greed motivated agents to hire low wage workes who have no interest and knowledge to handle something important like insurance. I do not want $ 10.00 an hour person handling my insurance."
Commented on 2010-10-17 09:38:22 EST
"After 34 years with the company, they price increase has now made it where I can start at Liberity Mutal for less than what I am paying Allstate. Other issues are Allstate does not seem to care that a long time customer is walking away. No questions asked, but I do want you to know you are in good hands with Allstate? Ya right!"
Commented on 2010-10-14 12:45:24 EST
"After 40 years of coverage with Allstate we are now shopping for a new provider, home, auto & landlord. Because we live 1 blk outside the city limits our coverage cost jumped by 2/3. Needless to say we will not renew with Allstate & are shopping for a new company to cover all our properties."
Commented on 2010-10-14 10:36:39 EST
"Had auto and home insurance, with upgraded jewelry insurance and after many years of being an Allstate client with no claims, lost very valuable piece of jewelry and the roadblocks Allstate threw at me made me feel I was being investigated for some wrongdoing! Ultimately I found the diamond and dropped my claim. Allstate dropped ME anyway!"
Commented on 2010-10-11 14:58:38 EST
"Their rates keep going up from year to year. They are very responsive for claims. I had a claim on my house and after a few go arounds they agreed to fix the roof. Once they agreed the claim and payments went smoothly"
Commented on 2010-10-11 13:59:11 EST
"Had home and auto insurance policies with Allstate for 4 years. Their agents are knowledgible and helpful. Last year we had a claim of about $1400 due to burgulary. Allstate jumped my home policy rate up by over 50% at next renewal. I am looking for a more competitive insurance company now. "
Commented on 2010-09-30 11:35:33 EST
"Allstate is not very competent regarding customer satisfaction. They have negelected to timely provide insurance cards and send threatening letter requesting information that if not provide in 20 days will raise rates. All the information was provided when policy was accuired. I find them below par."
Commented on 2010-09-29 20:15:25 EST
"Allstate is very expensive and will collect your premiums without a problem. However, once a claim has been filed, they will refuse to pay for repairs, if not done their way. I filed a comprehensive claim, for running over a large object, causing damage to the undercarriage of my vehicle. Although the dealership, in which I took my car recommended that cross member and subframe be replaced for safety purposes, Allstate argued that parts were patchable and could be done at their recommended shop, at a much cheaper rate. Allstate representatives were extremely rude and uncooperative. I spoke with everyone, from claim adjusters to the coroporate office, and no one was willing to resolve the problem. To date, my car remains in the shop, and has not been fixed. Its now going on week 2. I feel that I am definitely NOT in good hands with Allstate, as their slogan states. "
Commented on 2010-09-28 13:49:37 EST
"Do not use this company. Please do not use this company and tell your friends not to."
Commented on 2010-09-27 13:47:16 EST
"Found very customer service orientated. Rates are good but could be lower than some other insurance companies."
Commented on 2010-09-21 09:02:49 EST
"I live inside a city limits, and have been informed that I LIVE IN A WILDLAND DISTRICT AND MY POLYCY IS AS OF NEXT MONTH NOT TO BE RENEWED. . . . Iam NOT to ontact my local REP, but fill out registered mail to HOPE for a POSSIBLE reply from risk management."
Commented on 2010-09-18 19:29:20 EST
"Have had a few minor auto accidents in the last 10 years and Allstate has promptly responded to phone calls and provided timely payments to the auto body repair shop. They have never raised my rates as other insurance companies have. Had one homeowner claim due to water damage with roof leaking and was denied claim as they said was an ongoing problem. Was the first I realized that the carpet was soaked in a corner of the house."
Commented on 2010-09-18 05:00:51 EST
" The claim was paid of amount $1,395.00. I have pay AllState 10 years $1000.00 like they told me for very "good insurance" Now after one claim I have to spend more then $2,000.00 my own money to repair a problem , and my sealing in my jaccuzy room. AllState send my new bill my insurance jump from $1,000.00 per year to $1,702.00 . Who will stop them ???"
Commented on 2010-09-06 20:21:48 EST
"I have been insured with Allstate for over almost 15 years and in the last 7 years I was involved in 2 accidents for which I was not at fault. Instead of standing by me and helping me Allstate left me out to dry. Right now I am in the middle of treatment for an MVA in 11/2009 and they are mostly likely going to stop paying out on my PIP. I find Allstate to be the worst Auto Insurance company and have cancelled policy with them and will NEVER recommend them to anyone! They are the worst!!!"
Commented on 2010-09-04 01:17:25 EST
"Been with them for years, filed one claim $250 deductible $263.45 check from allstate. Homeowners policy doubled because I "lost the no claims discount. $450 a year to $890 a year. See ya!"
Commented on 2010-09-01 17:57:06 EST
"Cancel home insurance without any notice after 12 years because of "paint chip"."
Commented on 2010-08-31 18:50:10 EST
"They become inconsistent with information about your coverage once a claim is filed. If no claim is filed then every thing is peaches and cream as long as they keep getting your money."
Commented on 2010-08-25 14:04:35 EST
"Been a customer for 25 yrs. Premiums keep increasing. only collected $10,000 in claims in all those years. Why drive a good customer away?"
Commented on 2010-08-24 10:33:18 EST
"Have to stay after the agent to make him review policies and keep rates low. Loves to forget that I called. "
Commented on 2010-08-22 13:58:18 EST
"I had a burglary, then water damage from an ice dam formed during the blizzard. The response for both was excellent and I was impressed until I got my renewal bill. They upped my rate $500! I will be looking elsewhere for insurance."
Commented on 2010-08-12 07:27:44 EST
"Rates keep going up. Never even sent an adjuster out when Hurricane Ike damage the fence. Replaced it with my own money ($3700). Very poor service. Rates are way TOO HIGH!!! Would NEVER recommend ALlstate to anyone!!"
Commented on 2010-08-11 18:58:55 EST
"Terrible experience for premium insurance policies. Roof storm damage and they would not pay."
Commented on 2010-08-09 05:46:24 EST
"rates are too damm high"
Commented on 2010-08-08 18:33:53 EST
"All State inspector come and tells me that out of ~50 dents 25 are due to hail damage and rest are MECHANICAL damage so i asked him explain mechanical damage and he said something that would cause by me, i asked him explain the dent on my second floor which is about 40ft high (i have walk out basement) how can i cause that dent he had no explanation. Then i got call from his supervisor saying that due to only ONE hail damage on your house we cannot pass your claim. So i asked him how many total dent does that report have and he replied ONE i told him that your inspector said i had about 50 dent what happened to 49 dents supervisor had no answer. So i requested to have different inspector come out he replied they have to send the same inspector, so he came we went over the same dent again and all of the dents become MECHANICAL dents now i went over the some dent that he told me that were due to hail and refused that he never claimed that they were hail damage first time. When he was taking off he was glad to tell me that he has not approved any claims in last 5 years and he was proud of that, with ALL STATE you are NOT in SAFE HANDS you are in hands of crook "
Commented on 2010-08-08 10:57:21 EST
"i have allstate insurance for home and auto and i have had 2 car claims and i cannot tell you how extremly fast and friendly the company is.everyone should be with allstate."
Commented on 2010-08-01 15:48:58 EST
"denied claim for hail/storm damage made accusations against roofer that inspected my home commited a process termed "spiraling" to make a false claim. police holder for over 13 years never made any claims with them prior to this. very unprofessional!!"
Commented on 2010-07-30 12:08:02 EST
"Service on a claim was EXTREMELY slow.. Had a flooded basement and was told it would be 5 days before someone could even look at it."
Commented on 2010-07-22 12:46:28 EST
"Had a claim on my roof due to a storm. The adjusters stated that was due to trees near my home. I have spent lots of money keeping the trees pruned and when I presented the documents to back that up and point out that my policy should cover tree damage due to a storm. They claimed that the damage must occured during the tree pruning. Bye Bye Allstate"
Commented on 2010-07-20 19:47:02 EST
"My agent is very caring and the experience I have had with both her, her agency staff and the claims department have been very positive."
Commented on 2010-07-16 13:16:35 EST
"all state decided after two years with them that i live too far from the fire house wich would result in a 1,100$ rate increase yes thats onethousand one hundred dollars they want me to pay 1890$ on a 1 bedroom one bath 1,000 square foot home their good hands in my back pocket"
Commented on 2010-07-11 17:25:27 EST
"I had to deal, with UMI claim, all state treated me like crap, i am done with AllSTATE. The only good thing, the insurance premium are cheap, well i got what i paid for.. "
Commented on 2010-07-07 22:23:22 EST
"When my daughter bought a new car the customer service rep did not upate the car for coverage for 30 days. Then they did not remove the old car right away. They are excellent in sending a bill and not providing good service. I was very upset that my daughter was not covered and I make my payments on time."
Commented on 2010-07-04 22:26:55 EST
"Very prompt and fair in settling claims. I feel they also are very honest in advising consumers on their insurance needs."
Commented on 2010-07-02 12:41:43 EST
"Refuse to pay claim before they even knew what happened. It didnt get better after the adjuster came out. filling lawsuit now."
Commented on 2010-07-01 18:55:57 EST
"They are not there to help you,when in need."
Commented on 2010-06-30 07:14:44 EST
"They do not bother to correct errors in my auto insurance!!! "
Commented on 2010-06-29 11:53:23 EST
"you are in goodhand , true."
Commented on 2010-06-29 05:45:18 EST
"I had allstate insure my home and i have never had a claim. i get my next bill and it was increase 50% with no reason. 2 weeks later we have a hail storm, the adjuster came out and said they would not pay for a new roof, but 4 neigborhood houses received new roofing, they all had diffrent insurance companys. no more allstate for us."
Commented on 2010-06-25 15:27:18 EST
"I have been with Allstate for several years and have NEVER had a problem with anything. Since we moved, we are on our third agent, and they have all been very professional and always looked out for our best interest. "
Commented on 2010-06-24 13:02:34 EST
"Allstate!! Your "in good hands" ad campaign was enough to make me switch over, but your new "MAYHEM" commercials are bizarre, shocking, and in poor taste. What were you thinking? The "deer in the headlights" commercial was particularly sinister. I will look elsewhere."
Commented on 2010-06-19 18:28:37 EST
"DO not buy insurance from Allsnake!!!"
Commented on 2010-06-16 15:35:53 EST
"I purchased a used car in January. I was quoted, in writing, a premium. I gave a cc number for the premium. Allstate charged my cc more than my quote. I had to dispute my cc to get a refund. CC company decided in my favor. Now Allstate is billing me the additional $77.51 and refuses to send me an itemized bill showing the reason for the charge. "
Commented on 2010-06-12 10:14:45 EST
"had two homes insured with them. Moved out of one and turned it into a rental. Had the policy switched to a landlord policy in Dec09. Told me they take care of everything. I called yesterday June to get rental coverage on my apartment, they told me my coverage on one of my properties had been cancelled bc the mortgage company was two weeks late on the payment. Apparently the previous policy came due in June, the new landlord policy came due in May. The mortgage company sent the payment in june. I never received any cancellation notice and had I not called inquiring about something else would have never know it was cancelled. Keep in mind i have 2 houses with them over 13 years with 1 claim that they would only pay 1200 on a roof. The kicker is they said they would reinstate me only if I added my car insurance with them. They told me they would contact corporate and see if they could make an exception. In the mean time my home is NOT covered. What a joke . I am getting on the phone in the am and immediately look elsewhere. So much for good hands "
Commented on 2010-06-09 18:39:42 EST
"I have had multiple insurance company in last 6 years but All state is one of the worst experience I had GEICO, Progressive all are way better than All state. It has such a frustrating customer support, they never call you back and they had quoted me some amount X on internet later they had increase the premium by $18 and they removed more than $100 of discount previously given including full pay discount... Very very frustrating experience so far."
Commented on 2010-06-05 11:03:52 EST
"Allstate carries a 3 year policy on roof repairs even if they suggested to you by who to have the work done by. Meaning after 3 years your on your own. so your paying for the full cost of a policy and getting half. "
Commented on 2010-06-01 16:08:55 EST
"I will never EVER EVER use Allstate again. worst customer service ever. Regional director was more concerned about a potential lawsuit than earning my business back. "
Commented on 2010-05-20 09:25:16 EST
"Over the last 6 years our home insurance has gone up 300%. We have had them pay out on one claim for our home in 16 years and any time we have had to deal with them it has been EXTREMELY painful."
Commented on 2010-05-15 11:21:42 EST
"good insurance but after a while it was too expensive."
Commented on 2010-05-10 10:18:27 EST
"I just found out that my agent and agency was closed and that my policy was canceled. When i go to call All State they could not help me. By far, the worst customer service. Do not waste your time with this company."
Commented on 2010-05-09 13:45:19 EST
"The rate has always gone up. If you have any kind of a claim the service is terrible. Your not in good hands thats for sure. They were great a long time ago but not anymore."
Commented on 2010-05-05 13:18:20 EST
"Been with Allstate Home & Auto for years. Got health and supplemental health options plan in 2009. Got sick had to have surgery and filed a claim on the SHOP policy, they took months to even respond, then demanded I jump through hoops to prove my claim. My Allstate agent had no clue what some of these things even were and had never heard of them before. I finally get a response to my claim, which was denied based on prior medical history, they claimed misrepresentation on my initial application. The incompetent staff at AHL could not even cross reference birthdates and social security numbers to verify their facts. Then they cancelled my policy and sent me my premiums. I hired an attny and filed a case against them, their attny filed the same exact thing they said to me and even included this other persons medical files in his response. All of this and they still DO NOT have to resinstate my policy, which I do not understand at all."
Commented on 2010-04-28 05:13:10 EST
"They raised the price from $600 to $800 because they were having problems with the DMV and refused to fix it."
Commented on 2010-03-30 12:39:35 EST
"They are glad to take your money but not glad to pay you what you should be paid. Beware!!!!! They try to find loopholes. A lawyer is now needed."
Commented on 2010-03-25 15:18:21 EST
"Made one claim and insurance doubled."
Commented on 2010-03-22 15:13:58 EST
"I changed my insurance company from farmers to allstate when my premium went up 50%! I have never had a claim!!! Talked to the alstate agent about my concerns. Mainly that the rate went up at every renawal. He said that allstate would not do that. So I changed. needless to say, they do increase their rates at an alarming rate. So far, in two years my premiums have increased 33% and no claims. I have great credit as well. So why the increases? I sick of it and will now be looking for a reputable "local" ins. co..Good riddance to them both!"
Commented on 2010-03-12 17:35:32 EST
" They did inspection of the house nexted door and canceled me. Would not reinspect the right house. worst company ever."
Commented on 2010-03-09 17:27:43 EST
"Does not reward loyalty or the fact we had no accidents or citations they kept increasing the rates beyond most other full service companies such as Liberty Mutual."
Commented on 2010-03-08 18:30:50 EST
"In California Allstate can no longer underwrite the insurance they are passing off as Allstate Insurance. They go to another insurance company to have them underwrite and they collect the premiums from the client. They currently cannot underwrite home insurance and they are getting ready to have auto taken away from them. Even though their rating has been lowered, I cannot believe this company still has as high of ranking as it does. "
Commented on 2010-03-06 13:00:26 EST
"Allstate just dropped the interest that they pay on my Universal life policy by 05%, they were paying 5% which was suppose to be guaranteed for life on all intrest over $10,000. Now they say it will never drop below 4.5%. Yah righ!!!!!!!! Pretty crappy company, I dropped their auto and home owners insurance years ago. They claimed that I had an accident, I backed into a car that was illegally parked and broke the tail light. It cost Allstate $200 to take care of the matter. My insurance went up so fast that I paid for that tail light 1000 times over."
Commented on 2010-03-05 15:27:11 EST
"They made a mistake on my original paperwork and told me my amount would be 240/month for my 6 month policy. I signed up for easy pay so this came direct from my account. Without notice the third month in the took out $290. I was told since they made a mistake on the original paperwork I would receive a credit for the difference and get to keep my original amount for the remainder of the policy and that it would all show up the next month then I was still charged $290 the next month. I wrote my agent, customer service, the complaint center and corporate and all they did was tell me they take the matter seriously and the office will be changing their practices, so I am out around $100 that I was never told I would have to pay. "
Commented on 2010-03-01 11:38:24 EST
"Doubled our rate! NO REASON, other than rate increase!"
Commented on 2010-03-01 10:10:23 EST
"Maryland Insurance Administration made Allstate pay our claim after Allstate refused to pay. They found that Allstate violated four insurance regulations and fined them. Alltate repeatededly lied to us and cheated us. They put us through Hell for almost two years. They are criminals!"
Commented on 2010-02-25 14:54:50 EST
"poor management of policy coverage, poor lines of communication"
Commented on 2010-02-24 07:31:16 EST
"After being loyal customers with Allstate without any claims for 26 years we had water damage due to a leaking hose from the water heater in the kitchen which we discovered upon our return from vacation. Allstate was prompt with the claim but due to haggling and fighting over the repair cost we finally gave up and replaced part of the brazilian cherry floor (family and hallway only) so it would cover the amount of the check. Unfortunately, we woke up to a flooded first floor on Christmas morning due to the water heater (again); this time it burst from the bottom. Allstate was not prompt with handling the claim and we had to wait 4 days and call twice before they took any action. Now the haggling started all over again. After two months non of the repairs have been done and we are still fighting for a fair share reimbursement of the repairs. We never had a claim so we can not compare this claim to others and thus can not fairly compare Allstate to other insurance companies. We feel that a professional (plumber or Allstate rep) should have seen that the water heater was a disaster waiting to happen."
Commented on 2010-02-22 19:39:45 EST
"I have no complaints about Allstate Insurance."
Commented on 2010-02-18 19:49:33 EST
"Would not represent us in accident. Made major changes to our policy without telling us."
Commented on 2010-02-18 17:36:58 EST
"I switched to Allstate Homeowners Insurance last month because the premium was the least expensive. Then I just received the letter today telling me that they increased my premium by over $300 immediately (just one month later!) I have been a home owner for 20 years, but no other insurance companies have ever done this to me. Please be aware. This is how Allstate stays in business (by ripping us off!) "
Commented on 2010-02-16 18:29:27 EST
"Your rates do not reflect good driving."
Commented on 2010-02-14 20:33:18 EST
"Rates are NOT competitve."
Commented on 2010-02-10 12:36:46 EST
"All state will go the extra mile to deny you payments. They will not get back to you even when they say they will. You will feel you work for them and they are doing you a favor. "
Commented on 2010-01-29 13:06:01 EST
"Expensiive in comparison to other companies, dropped my renters insureance without notice after cashing that months check. Customer services is very difficult to get throug to, due ot continued automated prompts."
Commented on 2010-01-27 07:35:40 EST
"Took over a month to settle auto claim. Was uninformed throughout the process. Claim took long due to "overwhelming number of claims" and because of "Christmas holidays". I was told to wait but rental car was not extended due to the wait. That is unexceptable."
Commented on 2010-01-25 17:39:58 EST
"I had wind damage to my home on December 5, 2009. I have had arguments with 3 Allstate adjusters for faulty inspections for damage and the lack of response from them. One adjuster failed to show up for the inspection, yet filed a claim that he did come and adjust. Pure and simple fraud and I have the documents to prove it. The response time to get this claim resolved was completed today Jan 25 2010. The adjusters seem to have all the time in the world to get out to see the damage. The last adjuster was fair and did a good job, but still took a long time to get around to my home. You know, for a $3000 claim, this was extremely painful and emotionally draining. The local agent was of ZERO help also. I am telling everyone I can to go far away from Allstate and their agents. This company has sunk to an all-time low in customer satisfaction and settlement of claims. "
Commented on 2010-01-25 12:15:11 EST
"Allstate quickly sent us a check when we lost a majority of electronics due to lightning hitting the apartment building next to ours. They were courteous and very helpful!"
Commented on 2010-01-22 11:31:15 EST
"had burgary in may got hit secong time in oneweek before could get security installed both amounted to 2500.00 home owners was cancelled this is only claims in several years with all state its good company as long as you donot have a claim"
Commented on 2010-01-14 10:32:02 EST
"They do not step to the plate and cover you without a fight."
Commented on 2010-01-11 13:41:33 EST
"Costly premium "
Commented on 2010-01-09 08:28:40 EST
"They are great when all they do is taking your payments, the second you need something? good luck. And now, they kept raising my insurance premium for no reason and would not answer my question. So much for near 20 years of loyalty. I am researching for better insurance firm to go with and therefore found this site."
Commented on 2010-01-08 17:22:03 EST
"I have been a customer with Allstate for 29 years. During hurricane Ike in Houston I have to call them several times. Despite the damage at home in different areas I not even satisfied the deductible. "
Commented on 2010-01-07 21:24:40 EST
"We had Allstate for since 1972. Had to file a claim for hail damage because roof was leaking like a water faucet. Allstate sent adjuster(s) that were inexperienced said my roof looked fine. Every house on the entire block has a full roof replacement, except two. One house is vacant and the other one is mine. I have had to pay for my own repairs. Allstate said that they will pay to have the ceiling repainted. Even when I called in to the claims office, the person who was to give me a claim number laughed and said that they were not going to pay for hail damage. Allstate is an awful company. Dishonesty rules!!!"
Commented on 2010-01-07 14:37:56 EST
"In 10 years had one claim and Allstate dragged it out. Prompted me to do things I did not want to. Were a real problem on the facts and giving information on what they would pay out. Were vague on the terminology of what the policy covered. Changed there facts on multiple occasions and finally I had to have a lawyer contact them to have the claim responded to fairly, which their tone changed quickly!"
Commented on 2010-01-06 09:39:48 EST
"The car was involved in accident, the damage was $7k (at their perfered shop) $15.9K(at the for dealer). Allstate reappraised the value of the car 3 times 10k, 12K, and 16K. even with the 16K value they wanted to repair the car. It took 6 Months, Ford Finance, and Ford repair. to get the car totaled. dont waist you time with this company, when you need help, they are not there and they do not have you best interest in mind...there is a reason they are so cheap. "
Commented on 2009-12-19 12:41:40 EST
"Need to involve your Allstate agent. When I get a price increase, she redoes tbe policy and I get a lower rate. You have to ask for a car center that specializes in high end cars."
Commented on 2009-12-07 22:47:08 EST
"Tree limb fell and broke rear window out of my wifes car, Allstate sent us to their prefered body shop. They took 3 weeks to replace window and installed it wrong. Allstate would not pay to have another body shop repair the window. Allstate sided with the contractor over their customer of 6 years."
Commented on 2009-12-04 15:41:14 EST
"Allstate Life and their agents are criminals of the highest order. NEVER, EVER Consummate business with these scumbags, unless you have a Johnny Cochram type lawyer standing by your side. For Xmas, I would like a perp walk of Allstate people a mile long headed to Sing Simg. Priority one is to bleed you and your heirs white. no one ever deserves to go through the hell they have put us through. "
Commented on 2009-12-03 16:10:08 EST
"Too pricey"
Commented on 2009-12-01 16:25:31 EST
"Premiums are too high"
Commented on 2009-12-01 06:32:02 EST
"I was an allstate holder who was rear ended by another allstate customer. We received fair value for our vehicle which was totaled and a lump sum settlement."
Commented on 2009-11-18 00:47:04 EST
"Always have problem resolving minor issue on billing. This I believe incase of major issue like insurance claim is going to be very difficult. "
Commented on 2009-11-16 09:25:15 EST
"too expensive"
Commented on 2009-11-13 08:01:20 EST
"Adjusters use preferred contractors who do very poor job of referb at absolutly outrageous prices to pad claims. If you insist on your own contractors, takes forever to get reimbersed for your expenses. Could not recommend this conmpany to anyone. Claim placed in May and finally setteld in October on Halloween. I had never missed a payment in 21 years so I really think I deserved better service than the total lack of any consideration that I was extended. "
Commented on 2009-11-10 13:15:54 EST
"prices are by FARRRRRRRRRRRR more expensive than Geico or any other insurance company I called. With the Same liability and deductable"
Commented on 2009-11-09 16:57:13 EST
"when you call them they DO NOT answer and they DO NOT call you back. you need an insurance company that will stand behind you not throw you in the fire "
Commented on 2009-11-06 22:51:58 EST
"Allstate is a horrible company. Once you file a claim, you are the enemy and they will take every available step to deny it. All the hail-damaged houses in our neighborhood sport new roofs except the ones covered by Allstate. "
Commented on 2009-10-29 07:22:59 EST
"Good quality company that tends to raise rates with each renewal."
Commented on 2009-10-22 17:16:32 EST
"They do pay sometimes which is more than can be said for most insurance companies, but after almost 30 years of being with them we made a claim and they screwed us completely. AS others so often say, they want your money, but short you on payment. Whatever you do, DO NOT go to one of their "approved" shops...then BOTH the shop AND allstate work to screw you together."
Commented on 2009-10-22 12:34:41 EST
"There is no reasoning with some of the adjusters,if they do not see as they call visual damage in the port folio they have with them for hail damage,which did not include wind damage or just general storm damage.I have roof leaks in my hall bathroom,and living room which is proof of the roof leaking.which the adjuster agrees to repair some of the interior damage at their rates,not to replace the wet sheet rock but to seal & repair,never going into my attic. Not a thorough check knowing the insulation & plywood is wet also."
Commented on 2009-10-19 11:24:53 EST
"Horrible customer service!"
Commented on 2009-10-19 09:56:55 EST
"Allstate refuses to look at the all the facts in my minor fender bender. They are simply basing thier decision on our verbal statements and not on the photos and physical evidence. It is such minor claim to them, but hundreds of dollars to me when the evidence proves I was not at all fault. They were so nice until I had a claim. Then they refuse to represent me and brushed me off. "
Commented on 2009-10-15 12:41:17 EST
"Your service goes down depending on the number of claims you file I file 3 in 20 yrs. Each one had less response time and inferior material to accomplish the repairs."
Commented on 2009-10-14 06:44:36 EST
"very poor job of customer service through their service center - you are "NOT IN GOOD HANDS" when dealing with allstate life insurance. "
Commented on 2009-10-08 10:38:56 EST
"The auto adjuster low balled the damage estimate by several hundred dollars. They wanted to cut a check on the spot. They told me if I took it to a body shop and damage is more they would pay. I told them I lost their trust and wanted a check in the amount somewhere in between their estimate and my estimate. They refused."
Commented on 2009-09-25 15:32:36 EST
"We had hail damage and they would not cover it. It is not a good company and I am moving to different company."
Commented on 2009-09-22 19:58:29 EST
"After being a customer for almost 5 years, not missing any payments/not amking any claims, etc., my rates were raised 40% overnight!! I filed a single claim for around $1500 about 4 months previously(no other cars involved) which was supposed to raise my premium $138 over 6 months (~$23/mo) but when I got my new bill, my premiums had increased by $68/mo! The representative on the phone was of course unable to give out information as to why the extra increase and was unable to reduce my premium. I was told that there was nothing I could do. I said that there was something that I could do, drop them and switch companies!! I would NEVER recommend Allstste to anyone."
Commented on 2009-09-21 11:28:49 EST
"Local offices may be OK but the claims dept is not local and not NICE."
Commented on 2009-09-16 05:11:20 EST
"Handle claims very quickly and the only thing I have to pay out of pocket is my deductible. Great auto insurance!"
Commented on 2009-09-15 11:32:10 EST
"Dropped us for no reason after 25 years. wtf?"
Commented on 2009-09-09 22:19:15 EST
"Horrible customer service, high rates and extremely low payouts on claims! Horrible insursance company!!!"
Commented on 2009-09-04 07:59:59 EST
"Our property damage claim was denied. Seems Allstate just covers burst pipes. If there is water leakage behind the walls or in between the ceiling and floor they will not cover the damage. Oh, and no mold coverage either. They pick and choose their coverage and give bonuses to the people who deny the claims-so I have heard. Not in good hands with this company."
Commented on 2009-09-03 12:03:54 EST
"This is the worst company I have ever dealt with. Luckily, I found out how horrible their service is during the first month and was able to cancel prior to needing coverage. I have been waiting for a refund for over a week and still nothing. The department that handles the refunds will not take calls so I have to call the main 800 number so a representative can email another request for my refund. Stay Away!"
Commented on 2009-08-24 12:48:32 EST
"no matter now long you have had your policy,and have had very little claims your insurance keep going up"
Commented on 2009-08-23 15:00:48 EST
"I had Nationwide for 25 years. Could not get a print out, and finally switched when I received my billing nov 3, and it had been due oct 20th. ( the billing was not prepared till Oct.26th."
Commented on 2009-08-21 23:41:17 EST
"Their rates are ridiculously high and I was charged a premium after changing my address."
Commented on 2009-08-20 19:00:47 EST
"After going through 5 Adjustors, I finally fought for and got what was rightfully what I was entitled to all along. They will try to buy you off cheap and wear you down. Pathetic."
Commented on 2009-08-03 19:27:59 EST
"My driving record is very good but they keep raising my rates. I am switching to another company with better reviews and lower monthly rates"
Commented on 2009-08-01 13:51:13 EST
"We had hale damage to our roof. The adjuster brought out a contractor from another roofing company to look at our "wet" roof. The contractor said our roof was perfect. Do NOT go with ALLSTATE. They do NOT want to pay the claims."
Commented on 2009-07-31 16:42:19 EST
"the adjusters were extremely rude, did not return calls, delayed decisions and eventually denined the claim. The claim was small and did not need to be delayed and ignored so long. good ridance"
Commented on 2009-07-31 06:22:30 EST
"My agent and the corporate level people refuse to respond to my questions about homeowners rates based on grossly inflated values. Home value by them 33% higher than market value in 2009. Its been more than 10 days since I asked for explanation and no response. Not even "we will take a look". "
Commented on 2009-07-29 02:45:52 EST
"They told us to use their body shop for an accident caused by someone else would be faster. We did it but getting our deductibe back took 7 months. "
Commented on 2009-07-20 07:39:05 EST
"No claims have ever been filed their was no need, In 2008 my rate increased 10.85% reason given was due to floods along the Mississippi river in Missouri. I live in Missouri but live 400 miles from the flooded area, I still renewed. I just got my 2009 bill it has increased 23.94%. Allstate has increased my premiums every year at less than $100.00 every year but this year it will increase to approx. $300.00 time to find another carrier."
Commented on 2009-07-19 06:34:52 EST
"Allstate has extremely poor customer service. Agents may be nice and work for you, but nearly everyone I have ever talked with via 1-800 numbers is an idiot that lies about your coverage. When I nearly had a vehicle get totaled out, they skewed their valuation using out of state vehicles and not like vehicles. "
Commented on 2009-07-18 10:55:36 EST
"We had a break and enter and lost approx. $14,000.00 in property. Allstate continually ignored our phone calls and dismissed most of our estimates on the lost property. We ended up receiving a cheque for approx. $8,000. We had to replace $6000.00 of items out of our own pocket."
Commented on 2009-07-07 13:36:46 EST
"Just had hail damage to my home. @ roofing companies provided estimates stating hail damage. Adjuster for Allstate showed up 3 wks. later and said the roof was to old and would not pay for damage to a 9 yr. old roof."
Commented on 2009-06-29 11:09:44 EST
"They talked us into adding car insurance with them to get a 20% discount on our homeowners policy which we enjoyed for about 4 months. Then when our homeowners policy came up for renewal the next year our rates went up 20% !!! So no discount at all. Very tricky if you ask me. The only claims we had with them were for towing and those were always paid promptly. "
Commented on 2009-06-25 14:17:11 EST
"It is extremely difficult to work with allstate since they keep changing my quote and they are always unable to answer my questions. I’ve had nothing but problems with this company. Allstate has been the worst insurance experience that I had…"
Commented on 2009-06-22 08:55:57 EST
"Very fair and responsive claim eperience. Somewhat expensive."
Commented on 2009-06-19 13:44:33 EST
"Allstate always looks for a way not to pay. They will only consider it after you get a lawyer involved."
Commented on 2009-06-12 07:38:28 EST
"Solid company, always there to help, unlike some of these internet or 1-800 companies that my friends have dealt with!"
Commented on 2009-06-12 05:37:09 EST
"They increased the coverage and the premium just 2 months after I went with them. They say the house would take more money to rebuild it if it was totally distroyed. Problem I have is the housing and job market both suck,so they have no crediblity reason for doing this."
Commented on 2009-06-11 19:32:33 EST
"Intantly wrote us a $3000 check for temporary living expenses following Katrina. Satisfied with Katrina damage claim report, took several weeks after report for payment. My biggest complaint is they still are holding 10% ($1000)against repairs verification(4 yrs later)and will not come verify. I understand this is a common policy with most companies."
Commented on 2009-06-11 08:56:53 EST
"Bad service, bad coverage and always delayed, no answers to phone calls --- terrible! terrible!! terrible!!!"
Commented on 2009-06-11 06:53:02 EST
"I have had auto ins with Allstate for 20 claims. Last year my husband hit a deer in his new truck. Truck was towed to one of their "preferred repair centers". Truck has been back in shop 3 times since. Was told a certain type of radiator would be installed, cheap radiator put in; it leaked within 6 months. Last time agent or company would not talk to me. We took truck to a different shop; they handled insurance claim for has never even called and would not give us a rental for last two times truck was in shop because of faulty work with original repair. Needless to say, we will not be renewing our insurance with them."
Commented on 2009-06-10 17:58:07 EST
"I have several Landlords Policy and every year they jump in price and not explained why."
Commented on 2009-06-08 19:02:16 EST
"They are slow and unsympathetic. "
Commented on 2009-05-24 16:56:58 EST
"Great claim processing. Claims were processed quickly and fair."
Commented on 2009-05-20 12:00:23 EST
"Paid my policy for 35 years. When I needed them, they let me down. Very poor legal representation. They did not provide advice I needed and did not keep me informed of the status of the case. They walked away from the case the day before trial. I was not in GOOD HANDS!"
Commented on 2009-05-18 14:42:24 EST
"We pay high premiums for Deluxe policy and no claims for long time customer. Hail and wind damaged our roof. Several homes in our neighborhood received complete roof replacement by their insurance companies. Not Allstate! $150.00 credit toward a crappy repair job that we will have to do over. Adjuster brought the roofer out w/ him to bid the job. So this is how it's supposed to work? Anyway, we're done w/ Allstate."
Commented on 2009-05-13 12:36:45 EST
"They are a great company. My claim was paid quickly. "
Commented on 2009-05-10 06:49:22 EST
"They refused to sign me after having to file an FR-44. Good thing though, saved a forturne for even better coverage with a different company. Thanks Allstate LOL"
Commented on 2009-05-08 14:18:13 EST
"Quoting specialist gave me quote I was happy with so we signed up. Our premium later went up significantly. I was requested to fill out an "About Me" survey to get the quoted cost, which I refused to do as the specialist did not mention that in intake. Representative said we either paid the price or appealed which involved an extensive interview into what the specialist said during conversation. We stuck it out and are switching insurances now that the 6 months are over."
Commented on 2009-04-24 13:08:59 EST
"My car has been hit 2x, both times in parking lots, first time hit-and-run... second time by woman with Progressive who wrongfully is denying the claim. Allstate has always been great. They paid to have my car fixed, and now we're going through subrogation to get my deductible back. They have always been polite, professional, and prompt. My only complaint is that rates have not reduced over the years, presumably because of my financial difficulties impacting my credit rating, despite that I've been their customer for over 20 years and never once during that time caused an accident or received any ticket or violation."
Commented on 2009-04-17 11:35:09 EST
"My agent was excellent. I filed a claim after I had a accident and I had to make one phone call! My agent talked with the bodyshop, setup a rental car, worked with the claim rep, and followed up with me on everything. I literally had to dial my phone one time, he made the rest of the calls! Excellent Company!!"
Commented on 2009-04-16 14:00:23 EST
"My 85 yr old mother called Allstate to take $8448.4500 from her Univeral LIfe Ins. She had $8448 that was hers and did not have to cancel her policy which she paid into for 16 yrs. The clerk canceled her policy after reading her the cancel clause, which she did not hear as she is hard of hearing. When I informed her She did not have to cancel her policy. She called to reinstate two days after the check came. The company would not re-instate her. Even after I told her she did not hear what the clerk said and was not informed she did not have to cancel her policy to get the money. They took advantage of an 85 yr old woman. Her policy was only for $49,000. What a greedy company with no heart. YOu certainly don't have a friend at Allstate!! "
Commented on 2009-04-14 12:41:24 EST
"Never in good hands."
Commented on 2009-04-13 14:52:42 EST
"I bought a house last year and I submit my information to the agent. Last week I called to find out why the new yearly bill was 1/2 the price of past year. The agenbt told me that they send an inspector to my house without telling me and according to the report my house is less square ft, no central air and a lot of things that we do have. I told the lady why they did not informe and why they can do an inspection without telling you. She got upset and offer me to schedule another inspection but the changes can not be done over the phone..."
Commented on 2009-04-07 14:43:43 EST
"After Hurricane Katrina, Alstate dropped the wind portion of homeowner insurance policies for customers not carring car insurance with them. I will never spend another penny with Alstate. This may be legal but, I don't believe this was the right way to treat loyal customers. In short, I feel you can't depend on Alstate when times are tough."
Commented on 2009-04-06 19:36:52 EST
"YOU ARE NOT IN GOOD HANDS WITH ALLSTATE! Beware you may have a nice agent but when it comes to paying a claim the adjusters that are on site are lying,rude,condesending individuals. They are in the business not to pay claims. Most horrible experience. It will be my mission to let eveyone know to run from this company. Too long of a story to write. They did the LOWEST took advantage when a sericeman was serving overseas in Iraq. Shame on them. Not sure how they sleep at night???"
Commented on 2009-04-06 18:02:15 EST
"Rates too high compared to competitors"
Commented on 2009-04-06 09:51:12 EST
"The customer service sucks. It has been taking me 2 months to get my car fixed. No one is helping how they should be."
Commented on 2009-04-06 04:12:27 EST
"I made a claim after 20 years with the company and my rates went through the roof. They had already been going up prior to the claim. I switched and saved $1600.00 per year on two cars and my home. This seems unconscionable to me. "
Commented on 2009-04-04 18:27:09 EST
"I have file for hail damage for 7 straight years. The only houses in my development that have not been repaired are those insured by Allstate. "
Commented on 2009-04-04 11:41:32 EST
"Changes rates and vehicle classifications to price gouge customer. Cannot keep billing information correct. Poor service from agent."
Commented on 2009-04-01 04:22:07 EST
"All State is PATHETIC. Now I can see why the state of the Florida sued All State! Let me tell you something. I'm a general contractor. I deal with insurance claims every day as 90% of my business is claim work. ALLJERK treats their insureds terribly, treats the contractors terribly, and pays out the least on claims of any major insurance company. This prevents the homeowners from hiring a quality contractor because quality contractors who actually have an office won't do the work for the prices ALLJERK is paying. Most insurance company's I've delt with (Liberty Mutual, Chubb, West Bend, Farmers Insurance, State Farm, and hundreds more) are usually fair in their prices they pay for damage. But ALLJERK and TRAVELERS are pathetic. They expect the homeowner to find a contractor who is willing to work for peanuts! I do 1000+ plus claim jobs a year, and I will tell you all this year I won't touch an AllJERK claim! I will walk it every time. So beware homeowner and property owner. These guys were voted the worst insurance company in America, and I definately support that."
Commented on 2009-03-31 07:07:19 EST
"A wind and hail storm came through my neighborhood. All houses around me within 100 yards ALL of them were with different insurance providers than Allstate. ALL OF THEM, ALL of them received new roofs. My home was the only home that leaked, ruined a door jam in my den, and I had someone patch a 25' eve. Allstate sent the first adjuster who never even got on a ladder, and never went on the roof. This adjuster told me there were 22 shingles that needed replacing. I called requesting someone actually get on the roof! They sent another adjuster and he got on the roof and said I needed 12 shingles. So from the ground 22, from on the roof 12. All the while I have two eves that roofers are telling me are ruined due to hail and wind damage, and six houses within 100 yards all received new roofs. So, I call the office of my agency and they tell me that I should be glad they are not going to re-roof my home because my premiums would go up! Allstate is a joke. Oh, they will take your money. You pay and expensive premium and get NOTHING."
Commented on 2009-03-19 18:08:46 EST
"I originally had an agent I did not care for and they will not let you switch, even when you move. I changed car insurance after they raised the rates and now am changing my home insurance after they raised it 68% due to rising housing costs. We have only filed one claim and the other party at fault had Allstate as well. The claim went smooth. "
Commented on 2009-03-18 18:22:00 EST
"I had damage to my roof by hail and I called the agent and they cut me a check without sending an agent - they knew that hail was in the area."
Commented on 2009-03-17 10:34:54 EST
"During a windstorm in February 2009 my swimming pool was damaged. adjuster came down took photos and requested I obtain an estimate. Faxed paperwork to adjuster, he calls me and says he lost all of the photos he took and I would need to e-mail him additional photos. I forwarded photos to him and two days later claim was denied. The reason was they claimed pool was not damaged by wind but by "weight of snow and ice." The only problem was there was no ice or snow on the pool or near it. Adjuster could not give satisfactory answer, only said if I wished to appeal I would, at my expense, have to hire and engineering firm to submit an engineers report to say that it was wind damage. Pool totally collapsed the next day due to high winds and insurance company is not returning any phone calls."
Commented on 2009-03-16 04:46:47 EST
"Prompt curtious service. "
Commented on 2009-03-12 11:44:59 EST
"Allstate was slow to respond, wracked up unnecessary costs (that ultimately get passed down to me, their customer) , and gave me the run-around. Switching to another insurance co. "
Commented on 2009-03-11 12:22:48 EST
"Insurance rates increased for first claim in 18 years."
Commented on 2009-03-11 09:25:34 EST
"My agent did a superb job in handling my claim after my roof was totaled by a hailstorm. I had state farm previously and while their service was good as well, I found the premiums were far too expensive. I'm very satisfied with the switch to allstate for my home insurance."
Commented on 2009-03-04 09:36:16 EST
"Price increases on premiums for their product are something that I think are out of line. Never had a claim on homeowners insurance so I don't know how good they are if you need them. I have had a claim for auto under comprehensive and they were fair and very responsive."
Commented on 2009-03-03 11:50:06 EST
"You will never get full value with there claims people. stay away from this ins. co. you will fight tooth and nail to achieve a better price from what they offer, and only if you pursue it, not full service, self serving. "
Commented on 2009-02-26 13:08:33 EST
"Over 20 yrs. w/Allstate. Over the last 10 yrs. received repeated, unwarranted pressure from agent to convert from term to whole life, so found another company to do business with that had much better rates. They won't reimburse me for the month that I had prepaid for, just before I canceled. Rates on auto & renters constantly increasing dramatically. I easily found rates 1/2 as much for Auto and Renters elsewhere, so...Good-bye & good riddance, Allstate!"
Commented on 2009-02-24 08:07:23 EST
"They increased my rate once i filed a claim and they keep doing that. Also they increased the rate very much, the have very customer service."
Commented on 2009-02-20 16:44:39 EST
"You are not in good hands with Allstate. After a mishap that required my car being towed, my agent didn't even know about it. He said that there are two totally different computer systems. Also, homeowners insurance went up $400 a year, yet when I called my agent on it, he miraculously got my rate back down by $350.00. Said it was all "computer generated". Well, if the "computers" are doing so much work, why bother having agents????????"
Commented on 2009-02-07 13:46:45 EST
"I would never recommend this company to anyone. I have had no claims until last May when a major hailstorm hit Austin, TX. Since then my insurance has increased $1200 a year!!! that means that I am now paying $200 a month!!!! No tickets, no accidents. It is ridiculous. My first check for the hailstorm was "lost in the mail" and I had to wait 2 more months before getting my car fixed...unbelievable. Then, once I did get my car into the bodyshop it sat in the parking lot for a week because the adjuster who was supposed to come out for a supplement didn't show up for an entire week!!! Horrible customer service. No joke, I sat on hold for over 30 minutes when I called to see why the adjuster had not been to the bodyshop. I swear, if I hear that Allstate hold song one more time.....I will go crazy. Do not get this company...overpriced and bad customer service. "
Commented on 2009-02-03 17:51:46 EST
"Area had hail storm Apr 1, 2008. Allstate adjuster inspected roof and a check in the allocated amount LESS DEDUCTIBLE was mailed. Several months later after prices had been increased a bid was received and submitted to the adjuster for an adjustment of benefits. New check for the difference was cut and mailed LESS DEDUCTIBLE. Local agent accused me of trying to rip off Allstate. All of this is after being insured since 1978. Buyer BEWARE, Good insurance until you file a claim."
Commented on 2009-01-30 17:59:17 EST
"on my auto my rate goes up every 6 months no accidents no tickets my credit is ran to deterimine my rate increase. on my home the rate goes up no claims."
Commented on 2009-01-29 20:02:20 EST
"Stay Away From this company!!! Have had Multi-car policy and Homeowner policy with them for 13+ years and rates have continued to go up. Moved from Texas to Colorado and now after 6 mo. they have decided to add a surcharge of $15 per car for "Prior Non-Standard Insurance" What!!!??? ...non standard because I lived in another state?! No major accidents and we have great credit score!! Goodbye Allstate!!!"
Commented on 2009-01-29 18:33:39 EST
"you'd think that with both renters' insurance and comprehensive auto insurance, with only $250 deductibles, I'd have gotten something for the $600 worth of theft and vandalism..."
Commented on 2009-01-25 20:35:48 EST
"Company keeps raising my premiums, even though I have not been involved in any accidents or had any tickets. My premiums went up by over 25$ a month last time my policy renewed. "
Commented on 2009-01-22 20:38:05 EST
"The company sent me a standard, automatic letter praising me for being such a good and loyal customer - and without mentioning a reason, increased my homeonwer insurance premium with 62% from one year to another! I have NO claim history at all - My answer: No thank you, NO renewal for such treatment of loyal multi policy customer. "
Commented on 2009-01-19 14:44:48 EST
"They raised the rate on our homeowners over 40% and we never filed a claim!"
Commented on 2009-01-15 09:04:37 EST
"They did not take my side on the claim. My car was ruined & I received nothing from the person who turned left into me. (I guess it was because it was a corporate vehicle that hit me!)"
Commented on 2009-01-14 10:31:51 EST
"Don't believe the adjusters; they try every trick to avoid paying a legitimate claim."
Commented on 2009-01-10 09:29:56 EST
"The minute you call to make a claim they threaten that your rates will go up even if they just come out to do an estimate."
Commented on 2009-01-09 15:43:40 EST
"Beware their rental insurance. They have lots of disclaimers and waivers to not cover items the newspaper and local media would lead you to believe they cover. Leave your tub on by accident? Your stuff is covered. The floor or carpet of the unit you live in - isn't. "
Commented on 2009-01-07 17:20:28 EST
"Sneeky and will try to rip you off thank to voice recorders"
Commented on 2009-01-07 15:38:25 EST
"Very quick and efficient service, great agent who helped me the whole way."
Commented on 2009-01-05 16:54:35 EST
"older vehicle, Not worth paying an appraiser for the $500 difference. I plan to tell everyone how dissatisfied I am with Allstate"
Commented on 2009-01-02 20:00:29 EST
"Allstate provides the lowest adjustments for property damage than any other insurance company. It's impossible to get home repairs after a disaster due to their lack of customer services and forgetting who they actually work for...the customer. They hike their prices at will, but does not change their practices. Repair companies laugh at their adjustments, they are thought of as a big joke. I've been with them for 19 years and filed my first claim after hurricane IKE, I am very disappointed in this company. I would refer my worst enemy to them."
Commented on 2008-12-31 04:48:40 EST
"I am looking into rates from other companies and would like to check the ratings of other companies. "
Commented on 2008-12-30 08:37:50 EST
"I am turning 25 4 days before my policy renews. Everyone I know got a rate reduction after turning 25 but they raised my rates for no reason. I would pay $1,280 for 6 months with them for 2 cars with no points or claims. Called a competitor and they are charging me $562.81 for 6 months no claims no points. They are a major ripoff. I HATE Allstate and they never help me when needed."
Commented on 2008-12-21 16:07:06 EST
"These guys are jerks. I could have had my car fixed in 3 days but its been 4 weeks since I hit a deer. I had to get an estimate at the dealer then I had to get an estimate at the all state adjuster which later we found out the dealer is approved and we never needed to go for the second estimate. The dick at the insurance company said their estimate was wrong at the dealer and gave me $46.00! The job costs $240.83 to do and you know what my deductable was supposed to be $100.00. They took $200 and they said the dealer will do it for the check they gave me plus $100. So I go to set up the appointment today and you know what the dealer wants all states estimate. They won't order the stupid grille until they have their estimate. These guys have some nerve. If the insurance would just cut me a check for the part I would just do it myself and they would save money. No though they want to fight with me and screw around forever. I HATE ALL STATE. ALL STATE SUCKS! RUN AWAY FROM THEM AS FAST AS YOU CAN! They are there when it is time to take your money but when you really need them to pay for something they won't even pay a fair share. DO NOT GO TO AN ADJUSTER! GO to the local dealer and more then likely they can do the estimate themselves. This is stupid. I am changing insurance companies as soon as possible."
Commented on 2008-12-09 10:48:49 EST
"insufficient customer service; bad representation during litigations; you are definitely NOT in GOOD hands, with ALLSTATE on your side."
Commented on 2008-12-09 07:37:40 EST
"My in laws had a fire with the same agent and everything was handled well."
Commented on 2008-12-09 06:54:04 EST
"I saw a report on 360 that Allstate used what they called the three D's.(delay, denie, and defend)"
Commented on 2008-12-07 08:51:05 EST
"highest prices of anyone. difficult to settle claims. have a great agent but I will lrave at next renewal because of rediculous prices"
Commented on 2008-12-03 16:47:36 EST
"Had a claim for stolen car. Allstate tried to nickel and dime the whole claim and then raised the premium. I would not want to see how they would handle a house damage claim."
Commented on 2008-11-29 07:55:09 EST
"Did not fairly assess damage to my property after Hurricane Katrina. They depreciated my possession so much that I could not even replace the damaged parts of my house with used items let alone restore it. Cannot keep the information on my policies with my motorcycles and car straits after several attempts to correct the problems. Sometime they revert back to old and incorrect information. Infuriating!! "
Commented on 2008-11-28 08:06:31 EST
"After a minor fender bender under $1000 I got a n increase of almost 600% in premium from about 100 a month to 600 a month. In other words I'm now to pay for all damages and thousands of dollars in extra profits for Allstate. It's like I was never insured."
Commented on 2008-11-22 19:05:33 EST
"Just had a fire in my home and I'm still trying to go the cleanup team and claims adjuster to come."
Commented on 2008-11-18 06:41:05 EST
"Agents sell you insufficient policies without advising you of such. When you file a claim you are faced with the fact the policy sold is not sufficient for your needs. The claim process is initiated while knowing what your policy states then they deny the claim. Your not in "good hands" with Allstate. "
Commented on 2008-11-15 18:52:10 EST
"I've Got Two Words For Allstate: You SUCK "
Commented on 2008-11-07 12:58:10 EST
"*BEWARE* This is by far the worst insurance comapany I have ever worked with. My agents office never answers their phone and if you leave a message they never call you back. I am in the middle of dealing with a claim and they are doing everything unnder the sun not to pay it. Dragging it on so they do not have to pay out. Get any insurance company besides Allsate. YOU ARE NOT IN GOOD HANDS WITH ALLSNAKE!"
Commented on 2008-11-06 21:48:51 EST
Commented on 2008-10-28 16:20:24 EST
"Do not utilize Allstate especially if you are a Senior. Allstate will do everything possible to avoid settling your claim in an equitable manner. Their claim department is horrible. I had significant hail damage to my home. My vinyl siding had holes in it on one side of the house and the siding has been discontinued. The adjuster refused to help me find a match to my siding and basically said it wasn't his problem. All of my neighbors have received assistance from their insurance companies. The other insurance companies will take a sample of the siding and look for a match. If they can't find a good match they replace all of the siding. If they find a good match they replace the damaged part. Allstate did elect to help one young couple on my street find a match but still refuse to help me."
Commented on 2008-10-28 13:32:21 EST
"after 22 years, "someone" drove by and said that the ridge line had to be replaced. I did and still canceled my policy. Some company. My agent couldn't do anything about it."
Commented on 2008-10-26 16:30:12 EST
"Over 25 years w/ Allstate and mostly satisfied. In Jan 2008 a major storm and winds blew 1/4 of my roof off. Allstate covered 100% of the cost to replace the whole roof plus the cost for the temp repair the roofer did until he could schedule complete replacement. The adjuster was so nice he even added cost to repaint and recarpet rooms where leaks occurred. Thats the good the bad. My car was stolen a few years ago but recovered 3 days later. I wish Allstate had totaled the car as it cost over half its value to repair. They paid for original repair but vereything started breaking on it over the next year and I had to replace the car. Because it was considered a "theft recovery" the trade in value was ridiculous."
Commented on 2008-10-20 11:57:17 EST
"Raised premium for no valid reason"
Commented on 2008-10-18 00:50:50 EST
"We never had any claim and we always paid in full our policies before the due date, since we changed our agent almost a year ago every six months the company raised our insurance up to 17.5% plus a 5% deductible on our homeowners insurance policy and less money for the dwelling and liability on our car inurance, the agent does not provide any type of explaination or help."
Commented on 2008-10-15 07:02:53 EST
"I had a a policy with allstate on my auto and two rental houses. The policy on the second rental property was cancelled by Allstate about 5 weeks after it was purchased because the house vacant. This was not a property that sat abandoned or neglegted. I was actively in the process of renovating the property and selecting a tenant. Allstate never called and asked any questions, never offered to discuss anything. I just received a letter in the mail with a cancellation date. In good hands huh?"
Commented on 2008-10-08 14:30:12 EST
"Sent adjuster to comre in and make a lowball estimate, making sure it was below the unfair hurricane deductible at 5% when other companies have 1% and 2%."
Commented on 2008-10-07 13:13:23 EST
" we have been insured for over 25 years. one claim a broken windshied. allstate cancelled every one's policy for earhquake and ground movement insurance. just took our policy money and didn't even say thanks. don't trust them ever,"
Commented on 2008-10-06 12:55:11 EST
"Allstate is VERY unprofessional and discourteous to their customers. They do not have a heart when it comes to a tragedy that occurs to a family. They treat you like a number instead of a person. We were NEVER once asked if we were ok or if we needed anything they were too busy about cutting down whatever they could to make our tradegy worse than ever. I would NEVER recommend ALLSTATE EVER!"
Commented on 2008-10-03 20:22:13 EST
"The worst customer service you'll ever have is with allstate. They do whatever they can not to cover the correct expenses. Totally dishonest company."
Commented on 2008-10-01 23:18:51 EST
"We filed a small claim 4 years ago on our homeowners policy, that caused an increase from $400 a year to $770 a year. Now I get my new policy in the mail and its increased to $990 because Allstate did an increase in my state. I've been with them for 18 years and this is the thanks you get for being a loyal customer. Calls to my agent have not been returned and calls to corporate office were handled rudely. Bye-bye Allstate--you've lost my business."
Commented on 2008-10-01 04:23:58 EST
"They are dropping me for living in the woods."
Commented on 2008-09-29 22:49:00 EST
"Allstate charges way too much for coverage. We have been with Allstate for over 25 years with very few claims yet the rates continue to rise. The thing about paying you back for good driving records? Yeah, we never got that. Our agent said you had to apply! We are switching to a new company when the policy renews in October and will save close to $1000 a year between auto and homeowners. What a rip off Allstate is. Our agent, himself, is very nice, but his product is flawed."
Commented on 2008-09-22 18:52:11 EST
"Allstate rocks! My neighbor sued us over some tree roots. Alltate didn't hesitate to represent us over a three year (yes!) legal battle."
Commented on 2008-09-19 13:24:24 EST
"The best insurance company EVER"
Commented on 2008-09-16 14:14:09 EST
"please dont go with allstate they would add mileage,unlisted drivers etc with out even your knowledge or authorization and if you cancel it over phone they wont make it effective and they will bill you for that.their customer service sucks literally."
Commented on 2008-09-11 13:05:30 EST
"Due to a house fire (not my fault), the Allstate agent could NEVER give me the specifics of how my DELUXE homeowners policy benefited me more than a lesser quality policy AND the adjusters are notorious for being subjective and biased and unfair. Watch out!! Beware of Allstate's list of approved vendors/contractors. Be very aware and check into them BEFORE signing/hiring them to do repairs to your home. "
Commented on 2008-09-11 05:48:06 EST
"Allstate is using devious, deceitful tactics to get me to drop them as my insurer becasue I live in California. They sent out an "inspector" who said I needed a guard railing along a nine-inch step. This is harrasment. They want me to drop them....I will happily ocmply."
Commented on 2008-09-08 20:16:11 EST
"After years of paying premiums on auto and home, with no claims, they declined to renew because tree limbs were to close to house, with a 45 day warning."
Commented on 2008-09-02 13:59:10 EST
" Never filed a homeowners claim in 23 years, have great crdit.. yet my rates keep going up, up and up every year. "
Commented on 2008-08-25 12:24:20 EST
"I'd like to add to the comments of a previous policy holder. For 15 years I have had Allstate Auto (and 5 years with renter's insurance) with no claims. Last year we were out of the country for 7 months without auto insurance and when we returned our premium had increased "as though I've never been insured thru them", as the previous commentator stated. My agent, who probably made a mistake in canceling the policy in the first place, tried to get an exception through her district office manager, which was denied. I called Allstate and the telephone agent suggested I talk to the district office manager personally. He was not in and in a week has not called back. Clearly Allstate doesn't need my business, despite my good record and loyalty, but even worse they have proven to be an incredibly poor corporate citizen in not even considering their customers' situations. No doubt they will continue in business, but all shoppers beware - Allstate is clearly not to be trusted. Select another company. "
Commented on 2008-08-25 08:10:04 EST
"7 months ago we lost our home to fire. Allstate is our insurance company. As of today 8/23/08 we have not heard anything regarding our claim, except it is still under investigation. So I feel what everyone has been saying I am experiencing it first hand. Imagine being with your home and job this long, I feel this is unfair. i would like to know what can be done about this. It has to stop somewhere. What are they investigating how to get out of paying? DON'T BELIEVE THAT YOU ARE IN GOOD HANDS WITH ALLSTATE. GOOD HANDS WOULD NOT HAVE THIS MANY COMPLAINTS, THINK ABOUT IT. THE BIBLE SAYS WARNING COMES BEFORE DESTRUCTION, AND IT WANT LIE. I WISH I WOULD HAVE READ THIS BEFORE I BECAME A POLICYHOLDER OF ALLSTATE. "
Commented on 2008-08-23 14:36:05 EST
"lower priced, and willing to explain all the coverages honestly."
Commented on 2008-08-22 20:24:53 EST
"Would not cover water damage from a house source. Five other companies we called would have covered it. "
Commented on 2008-08-22 10:44:28 EST
"THey lost my monthly payment check and then cancelled my insurance"
Commented on 2008-08-21 13:52:30 EST
"I have been with Allstate 26 years with NO claims, and NO accidents or speeding tickets.I have excellant credit and my auto rates go up yearly. "
Commented on 2008-08-19 07:39:49 EST
"I had no problems with Allstate for the first 13 years, but then I was injured when I was rear-ended on a highway by someone who was also insured by Allstate. Because there was only one insurance company involved there was only one way for Allstate to try to reduce the size of the claim, and that was to try to limit my claim and medical expenses. It actually took three phone calls before Allstate would set up my Personal Injury Protection claim to cover my medical expenses. They also lied to me, telling me I would "need" to make a recorded statement before they would determine responsibility for the accident and cover the costs. During the taping of my statement,the interviewer kept trying to put words in my mouth. I only discovered that this "need" for a recorded statement was a lie when I later spoke to an attorney. As I continued treatment, I was even called three times a week by Allstate representatives to ask about my injury. The attorney said Allstate was hoping for a "good day" so they could take advantage and hopefully settle the claim prematurely at lower cost. Fortunately, I did receive advice on how to end a portion of the harassment, but later Allstate put one provider's bills under "investigation" so they could require an IME to justify treatments that had already been ordered/referred for by two doctors. I will NEVER do business with Allstate again. "
Commented on 2008-08-12 22:33:53 EST
"The agents at the location where I started my policy are very unfriendly and somewhat lazy. Its like pulling teeth to get someone to help."
Commented on 2008-08-11 16:55:53 EST
"Very high rates for wind/hail on the roof. SO I paid more for my deductable that they paid on my claim. Plus a hassle to work with. My husband got hit during an ice storm and since we didn't have comp/collision and the teenage driver was also covered by Allstate, they placed blame on my husband but wouldn't pay us any money. Now, the accident is on his record and it is causing trouble as we look to find a new company."
Commented on 2008-07-29 15:53:16 EST
"The representatives are extremely dishonest and will try to trick you into purchasing new insurance so the agent will make more money. I would not recommend such a dishonest company to anyone."
Commented on 2008-07-28 16:12:15 EST
Commented on 2008-07-25 15:55:31 EST
"I got bumped around to several departments to resolve a simple problem. It took 5 separate calls and several hours."
Commented on 2008-07-24 17:07:37 EST
"Was very happy with Allstate in Texas. Moved to Oregon and the agents seem to not have time to return my calls regarding questions I have. I don't bother my agent unless I have a question, which is rare,but if they haven't got the time to return calls, I'll find a company that does."
Commented on 2008-07-13 21:33:57 EST
"they take your money, but when something happens to your property,they dont want to be responsible."
Commented on 2008-07-03 08:12:53 EST
"Have been with AllState for about 12 years now. Never had to make a claim for anything (auto/home/landlord)! Yet my rates keep going UP, UP, UP! You know the commercial where the guy says you get a check for every 6 mos without an accident ? My check was for $3.54. HAHA! Then my renewal came in and what a shocker the rate had cone up by over $65. The people are friendly enough but then I've never made a claim of any sort. "
Commented on 2008-07-02 06:30:25 EST
"We have filed a homeowners claim. I have been lied to multiple times by the aduster and still have not been provided anything in writing as to why it is not covered. I will be changing insurance companies as soon as possible."
Commented on 2008-06-30 10:42:51 EST
"They are a little more pricey. Also when getting Homeowners Ins they have 3 different levels so know the difference before you make a decision. "
Commented on 2008-06-23 18:00:43 EST
"Had a home fire and could not reach an agent of the phone to handle my claim. It took the Allstate agent 5 days to return my call only to deny my claim. After I canceled the policy they sent me a renewal bill stating I had to provide proof that I had home insurance to cancel the renewal (biggest scam I've seen personally in my lifetime). AVOID THIS GARBAGE and remember that the commercials as just commercials."
Commented on 2008-06-20 14:44:18 EST
"If you file a claim for Hail damage you better hope the roof is blown totally off and all your windows are broken and your siding is in the neighbors yard or they aren't gonna pay.................."
Commented on 2008-06-12 17:32:57 EST
"Does everything it can to avoid paying claimes. "
Commented on 2008-06-12 11:48:35 EST
"I have been a customer for almost 20 years and have never filed a claim until a tornado hit my neighborhood in early May. Now I feel like an advisary. My agent is not helping me out at all. No one will offer me any advice. I have had to research and enlist the help of advocates. On my agent's advice I filed a claim and the adjuster denied it. Now I lost my 20 percent claim free discount and have to pay out of pocket for the damage to my house."
Commented on 2008-06-11 17:20:35 EST
"After 20+ years of homeowner insurance w/ Allstate I filed a hail damage claim. Allstate denied my claim. Although every neighbor around me (in a normal spaced subdivision) filed the same claim and had their Insurance Co. approved their claim. One other neighbor also w/Allstate had their claim denied. I don't want to pull a fast one, just want to be treated fairly."
Commented on 2008-06-05 20:48:33 EST
"My house was just destroyed by a tornado. It took a week for the Allstate adjusters to come - meanwhile we were not allowed to touch anything so whatever might have been saved was ruined by the elements and mold. (Neighbor's insurance companies where there within days.) It's been over a month and I still have not been paid. The agent told me many things that never came true - like we are entitled to rent for a year when the company says oh no that's capped at $300. Also, Allstate was shocked and likely dismayed to find that I still had copies my policies. Allstate tried to undercut me and tag me with a previous policy that was worth thousands less. Very important to keep copies of your policies in different places and not trust the insurance company. I'm shocked by their treatment and will never use them gain. I guess the moral is they are a good company - as long as you pay and never file any claims. Might I add that I have had these policies for almost 30 years!! "
Commented on 2008-06-04 18:36:12 EST
"Allstate has no loyalty to their customers. Been with them over 20 years with no accidents and was recently treated unkindly when I had to make a claim due to an auto accident caused by an uninsured motorist. I am not happy with Allstate and cannot believe their attitude towards long-standing customers."
Commented on 2008-06-02 14:57:15 EST
"I can't type here what i want to say!"
Commented on 2008-06-02 12:24:09 EST
"They have yet to get something as simple as my automatic bank draft right. This is after 3 months. "
Commented on 2008-05-28 23:31:58 EST
"I've been with Allstate Insurance for 25 years and had 1 claim when we had the storm damage a few years back. But; as this being the only claim I've had and I've reduced the value of my property for billing I still keep getting renewals that have been increased by as much as $200.00 for no known reason. Allstate is not fair to its customer's. And to get new home owner's insurance I will have to get appraisals. I'm just like most people in a catch 22 when it comes to what to do......."
Commented on 2008-05-28 15:23:08 EST
"prenmiums rise as benefits deecline. I also had my homeowners insurance with allstate until this past year, Same problem premiums went up and benefits disappeared. I found other coverage with mush better benefits and premiums considerably lower. Looks like I will have to shop my auto insurance the same way. They have grown too large and they have forgotten that it was the poor people making the premeiums that put them in the top of the market. I for one will no longer be part of the "In good hands" policy holder."
Commented on 2008-05-28 14:54:25 EST
"Our agent won't return calls, the lawyer Allstate provides for a RIDICULOUS pain and suffering lawsuit won't call us back, and we have been cancelled after 1 claim. We have 3 autos and a home with them. WOW. Where is that Accident forgiveness? Good Hands my foot."
Commented on 2008-05-24 07:45:11 EST
"Allstate agents are not customer advocates or even the first line of customer care. They only exist to take a commission from each check. Allstate uses the threat of policy cancellation to enforce petty rules and apparently as a marketing ploy. Disgusting, impersonal service."
Commented on 2008-05-22 11:05:36 EST
"We have always had a good relationship with this company. The people that we have dealt with are always friendly and efficient. When we did have a claim through them it was handled quickly and fairly. We have been with this company for over 15 years and their prices have been the best, even when we added our teenager to the policy. I would recommend this company to anyone looking for a great insurance company."
Commented on 2008-05-16 15:06:35 EST
"I have attempted to add to my insurance plan for about 3 months now. My agent (or his office) commit to writing up a quote and call me back. I have not received a call back to date. I transferred my policies to another company today. I have better coverage for less money and so far better customer service!"
Commented on 2008-05-14 13:08:29 EST
"I had a fender bender last winter, slid on ice into a parked car. I talked to Alllstate only once and it seemed to get things taken care of. My premiums stayed the same, and there weren't any issues. I'm not sure how they fare otherwise (i.e. homeowners etc..) I've had their car insurance for 13 years though, in 4 different states, several claims, and never any problems."
Commented on 2008-05-13 12:14:34 EST
"The only bad things about Allstate auto insurance as far as I'm concerned is the price is a bit high and you get totally screwed over (rate-hike-wise) if you get a speeding ticket. Other than that, they've always been very easy to deal with and no problems with claims."
Commented on 2008-05-13 11:31:46 EST
"I love Allstate. My aagent is great and meets with my family 1 to 2 times a year to go over our policies and make sure we are getting the best rates. And now with their accident forgiveness they are definitely the best insurance company around."
Commented on 2008-05-04 22:18:43 EST
"they are good in reimbursing money when the insured is at fault. they need to figure out ways to speed up process when a third party is at fault, specifically when multiple parties are involved. i had a multi car accident over more than 11 months ago, and the claim is not yet settled. I did get the car repaired for which they paid. However the deductible is not yet reimbursed and my record not corrected."
Commented on 2008-05-03 15:56:09 EST
"When in need of an inspection of hail damage to a roof Allstate recommended having their adjuster look at the damage who then said it was not bad and would not recommend repairs. I had three other roofers come out all said the roof needed to be replaced, including one of another insurance company. Another time Allstate failed me...I was struck in a parking lot. The other driver made a claim against me saying I had struck her. We both were insured by Allstate. After I provided my side of the story and she hers, they found in favor of her. Her car was terribly in need of repair before she struck me. She was able to have a whole new front end put on from a "tap" that she gave me while I was parked. It has been two years and they have charged my policy additional premiums when I was told my type of policy would allow an exception for such items. When I asked my local agent to intervene he told me I was one of thousands of clients and that wasn't his job. So, I shopped around and am now saving over $1000 per year in home and auto insurance by going with LIberty Mutual. NEVER use Allstate, you are never in good hands! "
Commented on 2008-05-02 05:23:44 EST
"Regarding two HomeOwners claims, was surprized by fast and fair claims service in contrast to what may have in the past been said to be less than satisfactory. "
Commented on 2008-05-01 13:33:37 EST
"Don't like that you have to handle your claims and the agent is even involved enough to make an original call. This is an expectation I have but was never made aware of this when buying."
Commented on 2008-04-30 22:32:01 EST
"We have had Allstate for years and the cost went up. We decided to change companies, and then I went back. Call me a gluten for punishment. They had dropped our rate but, now it has gone up $15.00 a month, for this 6 month period. The agent said because Allstate had incurred some expense, and passed it onto the cust., for some strange reason. Did not really get a good reason. I asked about the commercial that the fees went down with them and they is only for Silver Premium, or some very expensive featured policy insurance. We have decided to change insurance companies. We have had enough of the high cost, Insurance being our biggest expense, over all other bills. Now from $335.00 a month jumped to $350.00 monthly, for 3 vehicles, full coverage, 2006, 2003, 2001 are the yrs. of those. Stacked. 100,000/300,000, etc. We are getting older and the cost is going up. No more. Been surfing the web, and We are not going to take it anymore. "
Commented on 2008-04-29 17:31:17 EST
"21yr policy holder, home damaged by tornado 3/4/08--still pending if the damage to my home is covered, since it is a 100 yr old home, insured for total of 30yrs between myself and previous owner...Trying to deny coverage for damage-stating prior settlement and damage- has been inspected by 2 adjuster teams, an engineer, now going for round table discussion with engineers..not handling this claim in good faith, extreme emotional distress caused by the entire process....I have paid for the coverage from such disaters, now fighting for my home which has been condemned as structurally unsafe to live in...Allstate is trying to pay for roof & window damage and place me in a home which is unsafe! This is now 4/28/08 and still pending a 4th review for cause of damage! It is time to honor the contract between the insured and insurer and quit looking for ways to deny the claim!"
Commented on 2008-04-28 18:17:20 EST
"I've had both Allstate home and auto for many years, about 18. When I first got auto insurance, I checked around and their rates were pretty competitive and cheaper than State Farm (Geico was only a little bit cheaper)--that was in Wash DC. I moved to Maryland and just kept them but last year started comparing rates when I bought a new car, and realized my auto insurance was several hundred dollars a year more than other companies, so I dropped the auto. I might add, I had never once filed a claim with Allstate and am in a very low risk category. Their service was generally okay, but I only had dealings on minor issues, like billings, so have no idea about claims. Now I am checking around to compare my homeowners, and finding again that Allstate is rather expensive in comparison to other major insurers, for me. Again, I have never filed a claim with them in 18 years. So I expect I'll drop that, also. In short, I have no dealings with how they handle claims, but they don't seem to value good customers as I have been, and charge excessive premiums, which now I am realizing. I don't understand that business model -- drive away good customers who have never filed a claim and are low risk. I think previously they may have been competitive in DC (where some insurers won't even write auto policies as it is high risk) for auto, but isn't in Maryland for anything."
Commented on 2008-04-18 11:08:26 EST
"LOOK ELSEWHERE TO INSURE YOUR HOME, AUTO, ETC!!! This company will take your money only. I had a legitimate claim for leakage from my roof damaging the tiles in my bath and leading to the ceiling in my other bath and down to my kitchen ceiling. An Allstate adjuster took a 5 minute look.. and said I didn't keep upkeep on my grout. HA! HA! The grout was soft because of the LEAK!!! They will always find an excuse. I heard from a public adjuster that 90% of their claims are pending in litigation!!! GET RID OF ALLSTATE INSURANCE WHILE YOU CAN!!!! BUYER BEWARE!!!!! "
Commented on 2008-04-15 06:30:42 EST
"Allstate would not pay to repair my Corvette at the repair facility of my choice. The claims rep offered less than half of the repair cost. When I called to a discuss with managment I was told that they only pay so much for repair work no matter what kind of car you drive. They did not care that it costs twice as much to insure my car, and that had no bearing on repair cost estimates. I am extremely dissatisfied with Allstate Ins, I am currently seeking legal advice on how to recover my losses."
Commented on 2008-04-12 14:10:43 EST
"It seems the policy of this company is to encourage you to buy more insurance and at the same time discourage you from making claims by threatening non-renewal or increased rates."
Commented on 2008-04-11 19:26:35 EST
"Had a claim recently and they have been 0 help."
Commented on 2008-04-11 14:54:05 EST
"Serious House Fire in Northern Virginia 1. Used shady company to store clothing; numerous items “disappeared‣ 2. Their $50,000 settlement check for home repairs bounced. I kid you not. The Allstate rep who signed it cancelled it so that the first time we deposited it the check bounced. "
Commented on 2008-04-10 16:21:29 EST
"Homeowmers insurance rate doubled without notice. The only notice I received was through my escrow account notifing me that I need to pay 2000 dollars for a shortage."
Commented on 2008-04-09 15:37:49 EST
"When I file a claim , they did not inspected and denied righ way "
Commented on 2008-04-08 14:12:59 EST
"with allstate for 35 years. made my first claim for minor house damage. received very bad customer service and no information. I had to always make calls to follow up."
Commented on 2008-04-05 21:29:18 EST
"After many homes in our subdivision were repaired and covered for hail damage by their insurance companies, we had a company look at our siding and roof. The employee stated that there was definitely hail damage, but said that Allstate is one of the worst for getting claims approved. Not only were we denied both the roof and siding (they claimed it was old damage), we received a letter saying that an inspector came and deemed our roof unsafe and we had 2 months to get it repaired or they were going to drop us. We are now changing companies. Good bye and good ridance AllState."
Commented on 2008-04-02 20:08:49 EST
"My daughter backed into my truck in my driveway. Allstate wanted to issue two claims with two deductibles. I had three vehicles and my house with them covered they denied a single claim and gave me only the repair on the little car. I am through with this company forever. You are penalized for having more than one vehicle insured with this company. I have already filed with the State Department of Insurance for a resoulution. "
Commented on 2008-04-02 09:50:55 EST
"i have been a allstate customer for 35 years but NO MORE "
Commented on 2008-03-29 23:00:04 EST
"I was rear ended and put in a claim in order to expedite my repair. Over 8 months have passed and I haven't gotten my deductible back. I got several calls over the 8 month asking for the same information over an over again (description of accident etc.) They closed the claim without notifying me."
Commented on 2008-03-28 10:32:11 EST
"Hail storm in 2007 was severe. Most neighbors got new roofs. I was hesitant to file since I had read about the Insurance CASE file. But after having three roofers look at the roof, who said I had significant damage, I filed a claim for hail damage. Allstate sent an inspector that did a cursory walk over my roof, took a few pictures and declared I had no hail damage. I called one of the roofers over. He showed her the damage. She was in denial - a training that Allstate had given her. The roofer told me that this inspector had never seen hail damage to roofs since his first meeting with her - several years earlier. He took about 50 pictures of my damage which I used as an appeal. Allstate's claims department is the worst I've ever dealt with. I asked for another look by another inspector. Allstate refused. I took it as high as I could within Allstate, then to the Alabama Insurance Commission, and to the Better Business Bureau. All contacts sided with Allstate. The Alabama Commission has no "teeth." They said I could hire a roofing engineer (about $1000), and a laywer, and take ALlstate to court. But the costs could be as much as a new roof (out of my pocket) if the court sides with Allstate. Now that it is time to renew my policy, I learned some painful experiences about the CASE file. Other companies use my claim, even though it was not honored, to determine my premium. And some companes want to send an inspector to examine my roof for damage ( during the first 60 days of coverage). If any is found, they want me to replace my roof if the coverrage is to continue - or be dropped. The insurance industry needs more oversight."
Commented on 2008-03-26 09:05:03 EST
"When some of my tools were stolen out of the garage, the nice lady I had always dealt with at Allstate was nowhere to be found. Instead, I was passed around to a variety of claims agents who repeatedly lied to me, demanded ever increasing amounts of information, went on vacation causing me to have to start the process over again, and basically stalled until I finally gave up. I hated to give them the result they were so clearly after, but it just became too much."
Commented on 2008-03-25 17:30:57 EST
"I filed a claim for my truck. I met with the Adjuster the next day and received a check in the mail 2 days later. The actual cost of repair was about $275 more than the check I received and Allstate paid the body shop directly with no problems. I was completely satisfied with the claim process and the Allstate personnel were friendly and competent "
Commented on 2008-03-20 19:28:00 EST
" As an Allstate policy holder for many years (30+ years auto, and 15+ years home), I recently filed my first-ever homeowner's claim for wind damage in an area Allstate internally designated as catastrophic due to widespread damages. Initial claim was incomplete in my opinion, subsequent claim was literally LOST after submitted online. Handled very very poorly. I'm shopping rates now and plan to change."
Commented on 2008-03-20 10:45:59 EST
"The promblem that I have is that the agent that was given to me after the one I had retired. I have never spoken to him He does not call or when I call in he is never there or to busy to talk to me."
Commented on 2008-03-19 12:16:07 EST
"Storm Damage, tree fell on our house, Allstate will now pay our lowest bidders price to repair home. They play the low ball game well. "
Commented on 2008-03-18 12:18:18 EST
"My truck is going on 10 yr.s old, I have never had an accident or filed a claim for any reason, no tickets. They claim they are giving me all these good driver discounts and yet they continue to raise my rates. This last time is was raised $65.00, (6 mo.) They told me it was because the State of Alaska approved it with a bill they passed. I contacted the Div. of Insurance and the Legislative Ofc. and no such bill was passed. The Division of Insurance sent me a complaint form which I have completed, and I have since found out that Allstate has several complaints against them. "
Commented on 2008-03-13 23:13:43 EST
"good co"
Commented on 2008-03-13 09:22:51 EST
"So we wanted to remove our teenage daughter from our auto policy because she will no longer be driving our vehicles. Here is the quote of what I was told: "I was informed by underwriting that "HER NAME" can not be taken off the auto policy because she still has a valid license and she resided in your household and we are still liable for her if she does happen to drive." This is absolutely ridicules. By this policy if my elderly mother moves in with us and still has a valid drivers license then we'll need to add her to our policy just in case she decides to take a joy ride. I would like them to explain to me how they would be responsible for a claim if she drives one of our cars? The law may make them pay but they'd surely sue us until we could only afford to live in a box. I'll be switching this week. The reviews here show that Amica is pretty good. "
Commented on 2008-03-12 15:52:12 EST
"Allstate commercial business owners policy insured for over 7 yrs with one wind damage claim for 2300, which they used to drop coverage because I'm in a flood/wind prone area. Although, the last flood was in 1963. Allstate only wants to insure areas with very little or no risk."
Commented on 2008-03-10 08:36:36 EST
"Filed claim for simple traffic accident that was their clients fault according to police report filed. Had to supply them with this report,faxed it twice before they got it. They had the wrong address for the adjuster to go to. Had to make almost all of the contact and got the runaround from everyone. They didn't even know adjuster had been to see us. Has been over two weeks and we finally rented a car that they say they may not pay for. Adjusters rates for repair work was $42 an hour. Our garage charges $75. Insurance claimed they were unreasonably high. Called others and they were even higher. Feel they are dragging thier feet on this claim that should be very simple to resolve. Would never insure with this company.. "
Commented on 2008-03-05 10:32:13 EST
"allstate has been very slow alot of run-a-round the adjusters have taken over two months on a flood damage to my home and still don't have a figure,and its only 760 sq. feet! very unprofessional."
Commented on 2008-03-04 10:22:37 EST
"Allstate refuses to pay out on policy after I had a fire in my garage destoying everything. Allstate says the lost my policy"
Commented on 2008-02-15 10:57:49 EST
"Fraud. Will find any reason to not completely fix your damaged property. Your claim will not be satisfied. After a storm they sent out roofers who patched up my roof before the adjuster arrived. They then claimed they never touched anything and only put down a tarp. Right!!"
Commented on 2008-02-13 17:31:23 EST
"I have had ALLSTATE for the last 4 years but have seen an increase in all of my 6-month policies for the last 2 or 3 years. It's was only in the first year that they kept my rates the same. I'm fed up. I have filed no claims in these years, had no accidents, and received no driving tickets. My car is a 1995 Ford and should be getting cheaper by the year to insure. I'm almost 40-years-old which means my rates should be going down as well. ALLSTATE has offered no real explanation to me for these rate increases; they just say that rates are going up for everyone. That's not an explanation. I want a real reason and not some B*&^ S*&^ reason. I will be doing my rate shopping this time around. "
Commented on 2008-02-11 19:41:33 EST
"Warning. Watch out for roof damage claims aganist Allstate, don't believe what they say, they only reimburse a portion of the cost. They estimate the damage and repair only the damaged part leaving a two toned roof that lowers the value of the home. Have not been able to find a contractor that will perform the work for even the purposed settlement cost. "
Commented on 2008-02-08 04:28:24 EST
"I have car insurance with Allstate and have been attempting to get life insurance. I have had car insurance for about 10 years and have had to make 1 claim during this time (about 7 years ago). It was handled OK, not great. However, my attempts to get life insurance have been unbelievably frustrating. It has taken well over a month of going back and forth, unanswered phone calls, conflicting information, wrong quotes and every kind of frustration you can imagine. Clearly, the agents who deal with life insurance are particularly incompetent and slow...."
Commented on 2008-02-07 08:46:46 EST
"Another Allstate policyholder rear-ended our car, causing the trunk to stay half open. We filed the claim against other driver, after 7 days, and after talking to 11 different Allstate representatives at 1-866-xxx-xxxx, we still did not get assigned an adjuster, neither did we get contacted with the information how to start the process. Whatever information we left with the previous allstate representative, the next one has no idea. Faxed the police report twice, they still did not take any action. It is pathetic to pay so much money and receive a miserable treatment when we need allstate. Oh, did I mention, we have to do all the legwork, 'cause our agent is nowhere to be found. After this claim is settled, we ARE leaving this #?# insurance company for good. "
Commented on 2008-02-05 21:11:11 EST
"My homeowners insurance policy was canceled due to a retaining wall on my neighbor's property not having a railing or fence. They were not willing to reinstate the policy after several calls and land surveyor's drawings."
Commented on 2008-02-05 21:04:02 EST
"nasty company. Increasing premium every time with out any reason"
Commented on 2008-01-30 03:15:22 EST
"Allstate keeps increasing rate without any claims. And it is expensive! The service is very bad. The renewal notice clearly says if you don't pay the new policy before the end of current policy, that means you deny the offer or new policy and your coverage will terminate at the end of current policy. That's a lie! They will charge you an extra month if you do nothing and you have to call many times and fax various documents (e.g., your new policy with other company) to get it settled. Be aware of this company when you have to deal with them! I personally don't trust them."
Commented on 2008-01-29 21:25:34 EST
"Prices are getting extremely high on auto and home. We have had no claims in 17 years. There is someone covering for our insurance agent and he seems very sneaky and wanted to pull our credit and couldnt tell me why."
Commented on 2008-01-27 08:02:22 EST
"get a good hometown agent"
Commented on 2008-01-26 08:43:17 EST
"Our agent is terrific, but the company totally gave us the run-around on paying what they legally owed us on a homeowner's claim. We had to hire a public adjuster to get the claim processed. A total nightmare, hours and hours of time spent, and we had to pay the adjuster 20% of what little the insurance company did finally pay. I'll be shopping my insurance elsewhere. We were told that Liberty Mutual has good homeowner's."
Commented on 2008-01-25 07:47:14 EST
"Allstate is horrorible!"
Commented on 2008-01-21 14:51:18 EST
"Can't really judge them because I didn't have any incidents come across during that time. Price is the only thing I could judge them on. They are very expensive even with having all the discounts."
Commented on 2008-01-16 17:24:22 EST
"I purchased renters insurance in 2006 from Allstate, at the time of purchase I asked the agent I spoke with on the phone if my live-in boyfriend and his possessions would be covered under this policy and was told that yes he would. When we received the policy in the mail both my boyfriend and I looked over the policy and everything seemed to be in order. Fast forward a year and a half later, my boyfriend gets robbed at gunpoint, and Allstate won't cover the claim because his name is not listed on the policy. Not only did I feel that we were shafted, but after speaking with 3 different Allstate agents each of them told me something different, one person said he was covered, another said even my husband wouldn't be covered unless I added his name to the policy, and a third said my husband would be covered under the policy, named or not. I see no reason why Allstate can't provide clear, honest information to customers and why each agent basically had a different story in regards to my policy and claim. "
Commented on 2008-01-14 10:05:57 EST
"When I purchased renters insurance from Allstate I inquired as to whether my finance's property would be covered under the policy and was told that it would be...jump forward a year and a half later after my fiance was robbed and they tell us that no, he's not my relative (though at this point he's my husband) he's not covered. "
Commented on 2008-01-11 19:43:01 EST
"Allstate low balled the entire settlement which caused great delay in getting things fixed and a time suck on my part. "
Commented on 2008-01-08 12:00:09 EST
"allstate have very friendly workers.they take time with customers and make you feel comfortable "
Commented on 2008-01-07 07:06:23 EST
"Will do anything to get out of paying a legitmate claim."
Commented on 2008-01-04 16:15:01 EST
"raised rates every year even though no claims, basically a money pit."
Commented on 2007-12-28 10:53:55 EST
"Allstate will low ball your Homeowners claim & do everything to wear you out - so you give up and take what little they offer you."
Commented on 2007-12-25 00:45:26 EST
"My agent is quite happy collecting my money but not very helpful friendly when I need advice or assistance."
Commented on 2007-12-16 15:20:15 EST
"Well visiting Boston for a few months my 03 maxima had an attempted theft of the headlights. Well 2 months later my car is still in the shop and Allstate can't seem to get the claim process done. First they wanted the body shop to take pics and send to them, then after 1 week they decide to send out an appraiser. Well still no car and no check. The claims rep avoids my calls and doesn't call me back. Stay away from Allstate. They employ idiots....."
Commented on 2007-12-11 15:55:10 EST
"I had to sue them to pay a $3,300 claim when another Allstate driver rear-ended my car and have since canceled all my policies with them (3 vehicles and homeowners on 2 homes) I had been with them for over 6 years and paid close to $2,800/year. Pretty stupid on their part if you ask me. "
Commented on 2007-12-06 13:21:05 EST
"I had the policies over 10years, but when I had claim for my house caused by fired and storm. I was terrible experience with ALLSTATE. As of today I am still dealing with them for my fired claim."
Commented on 2007-11-27 12:29:04 EST
"I bought life insurance through Allstate with Lincoln Benefit Life (the two companies are associated). I signed up for a term life policy 4 years ago with Lincoln Benefit that was supposed to be switched to a "whole life" policy after the first year. The way it was explained to me (because I didn't even want to sign up for the term because it was too expensive - $1200) was that after the first year I could switch to the whole life policy which cost $5000 and get a credit for the $1200 for the first year which is what I did. The insurance broker faxed me over the pages on a rush basis after the first year to switch the policy and I faxed them back to her the same day. What I believe was the terms and conditions page had been recopied so many times that you can't even read it. A few weeks later the policy book was delivered to me by the agent. The way she had described the policy was that my money would only grow so according to what she told me I should have $15000 plus interest. What I have now is nothing. I in theory have $12000 because they deduct "costs" and "expenses" - none of which she told me when she was selling me the policy. She told me the reason is because when she was explaining the policy to me her laptop computer wouldn't allow her to show me the costs and expenses. Another feature she failed to tell me about is that I have to be in the policy for 20 years! If I pull out in advance I forfeit $14300. When I received my last statement I didn't understand the costs and expenses and called up Lincoln Benefit to find out what was going on and I found out then for the first time that Lincoln Benefit (my insurance company) no longer sells whole life policies and I had been signed up for an "adjustable flexible" policy. I explained that I had never even heard my insurance broker utter those words and that she had only referred to the policy as a whole life policy. My agent had never told me about costs and expenses and never explained the $14300 default fee if I pulled out before 20 years. She did a bait and switch on me. Lincon's complaint department did an investigation and have said everything is on the up and up and I have no recourse. I was totally lied to and relied on everything she told me about this policy. I was never informed AT ALL about the $14,300 default fee or about the costs and expenses - she simply described my money growing each and every year so by now I would have the $150000 I've put in plus around 5% interest. Lincoln agreed to give me back $5000 if I terminated my policy. However, they kept my remaining $10,000. DON'T DO BUSINESS WITH THIS COMPANY IF YOU WISH TO KEEP YOUR MONEY. I've tried everything I can do to get my money back but it appears I would have to sue them and I just don't know what my chances would be. I work with a law firm and even the lawyers here told me they're unable to understand my policy in full. I depended on Lincoln to explain to me what I was buying and by leaving out vital details I was in fact lied to. A partner at my firm (a very intelligent attorney) told me that even he had been the victim of a similar policy so it can't be just me. I honestly don't know how they can get away with this but it appears they can. I work 13 hours a day as a secretary to support my family and the $10,000 they ended up keeping was two years of my bonuses. This was money I thought I could use in the event of an emergency and now it is all gone. "
Commented on 2007-11-26 07:17:30 EST
"Allstates agent that I have my policy thru has changed the policy limits on my account twice without my authorization or knowledge till I got a new copy of my policy. They have also added a car to my policy that shouldn't have been on it. During these changes they recalculated my rate to a new rate increase that costs me an extra $140.00 every 6 months on my policy."
Commented on 2007-11-15 05:31:23 EST
"I was with them for 7 years, no accidents. Then I dented my neighbors fender- $1250-- and my premium increased by 53%. I talked with the agent and he really didn't care. He was fine with losing my business. I had both home and car insurence."
Commented on 2007-11-11 20:16:55 EST
"Too expensive."
Commented on 2007-11-08 15:41:53 EST
"I've been a client for 5 years. Filed only 2 claims, they where at the same time and received red carpet service."
Commented on 2007-11-07 21:34:58 EST
"Allstates adjuster did send people out to our house to get rid of moisture for 11 days, during which time mold developed, they don't cover. Just about the only thing they do cover is LAVA damage and damage from a NUCLEAR MELTDOWN. I will NOT be renewing"
Commented on 2007-11-05 13:36:04 EST
"Had a claim from a fire on a horse trailer. The horse trailer did not have any coverage for such an incident. However, all the contents were covered under my homeowners content with std. deductible. Allstate worked with us and paid the claim on the contents, no hassles, very easy to work with. Interestingly had the horse trailer been next to my house it would have been covered."
Commented on 2007-11-01 13:07:08 EST
"I have been an allstate customer for over 20 years and was just given a non-renewel letter. I was shocked. I would not suggest allstate to anyone. My insurance was for all my property home,and cars. I can't believe the extremely poor goodwill and loyality they have with me as a customer. anyway hope this helps for future decesion making on going with a firm that does not care about the customer."
Commented on 2007-10-30 07:18:20 EST
"My entire house was destroyed by a water heater explosion (located in attic). I have been working with adjuster to get enough money to rebuild and now 12 months later and 4 evaluations, I still only have 75% of the money required. Allstate has ignored all of my estimates from local contractors, saying "their" contractor will do it for less. When I let "their" contractor start the gutting of the house, he never provided me a budget, so I stopped him after the gutting. Turns out when I got his bill (4 months later), he was 120% over the budget Allstate alloted for the demolition. I now have to sue them in court for unfair claims practice, breach of contract, and bad faith. I've been out of my house for 12 months. My first payment for structure damage from them was almost 7 months after the initial loss. I will never do business with them again! EVER! The "Good Hands" people only have their hands out when they want the Premium paid!"
Commented on 2007-10-29 18:01:29 EST
"Extremely disgusted with service. Once a customer for over 15 years without a claim, but after first claim was made I was screwed. I was absolutely not at fault with minor injuries and damage and my vehicle was left damaged, and med bills unpaid. Allstate Absolutely Sucks. I am not alone as I find."
Commented on 2007-10-15 13:54:22 EST
"The claim department are unethical and I do not want to deal with them ever again."
Commented on 2007-10-08 00:15:42 EST
"They are quicker to pay a claim for a damaged tree than they are to pay a claim for a damaged 6yr old child."
Commented on 2007-10-05 13:14:33 EST
"I think the price increases are too high. When I had a claim (storm damage) they were very good to deal with though."
Commented on 2007-10-05 12:51:29 EST
"very easy to get in touch with. very helpful"
Commented on 2007-10-04 15:18:22 EST
"this is a terrible auto insurance company i ever had."
Commented on 2007-09-27 12:36:42 EST
"been with Allstate for nearly 20 years - auto insurnace went up $1000 yr because of two trafic tickets - no accidents. Also Homeownerws fees are going up eveey 3 months for past 3 years for no reason. never made a claim on homeowners. Looks like allstate is only looking to force me out of my policy - probably because they want out of Calif.( homeowners ) Look around now if you have a policy with them. "
Commented on 2007-09-20 15:46:31 EST
"During Hurricane Isabel in 2003,we had damage to our fence, yard, and roof, and siding. Allstate was very prompt in coming out to access the damage. I wish we were given more to cover the cost of the repairs. The insurance check did not pay for everything. We had to come out of pocket and split cost with a neighbor for fence repair. But I guess most home insurance policies are like this. "
Commented on 2007-09-19 12:30:01 EST
"took 4 months to get the car fixed by Allstate's body shop. Repairs totaled more than what I paid for car, but body shop inflated the price of my car so it wasn't at 80%. Repair job was terrible, had to send car back 3 times, and just gave up. repeated phone calls to a claims lines with no call backs. adjuster never called me despite repeated requests and finally when he did, was incredibly rude, hostile. I stayed with them for my agent, but they are expensive and handle claims poorly, so will be leaving. Also, won't give discount for teen's driver ed couse - you have to buy Allstate's CD version to get the discount."
Commented on 2007-09-18 17:25:05 EST
"I have mixed feelings about Allstate. Their local agent has little influence with the company to help us. We have been with them for several years and receive no benefit for this loyalty. Their rates have been going up. Claims for minor things such as windshield replacement have resulted in rates going-up. Our rates are comparatively high versus other companies."
Commented on 2007-09-18 11:37:48 EST
"I have had home owners and auto insurance for three vehicles with Allstate for over 20 years. I have been checking around and found the same coverage, or better, for one half the amount I am paying Allstate. When I called my agent to ask for an explanation I was told that "I only work here, I just put the numbers into the computer". I am cancelling my coverage with them. I'm only sorry I did not do it 20 years ago."
Commented on 2007-09-14 13:16:19 EST
"I have had allstate as my insurance carrier for 12 years. It has been until the last 2yrs that I have found the need to run. I have never filed a claim - ever. No tickets of any kind. Yet magically for the past 2 yrs Allstate has found some *$#? reason to increase my premiums. The reason that they gave me this year - my car is over 7years old. That's right my seriously depreciated vehicle will now cost more to insure according to allstate. What planet are these people from? How stupid do they think I am? I will be carrier shopping before the next payment is due."
Commented on 2007-09-13 11:56:38 EST
"We have 6 policies with allstate. Turned in one claim, full coverage of a boat that sank, and they covered only the fire department rescue. They are EXPERT in finding excuses not to provide the insurance you paid for. We are shopping for another insurance company now, and of couse there is no more boat."
Commented on 2007-09-12 10:35:47 EST
Commented on 2007-09-09 07:11:57 EST
"Been with All State for 6 years, (auto, home, umbrella, recreational vehicles, boat policies). When my renewal for the umbrella policy came up the rate increased 45%! Called and they said is was a computer error. I then looked into all my policies and found many errors!!! Costing me hundreds of dollars. I am shopping for a new carrier."
Commented on 2007-09-07 18:06:52 EST
"Dealing with this company has been the absolute worst experience of my life!"
Commented on 2007-08-28 19:36:08 EST
"Home insurance premium increases by $40-50 every renewal even without claim. Auto insurance looks reasonable but double check coverage, you can get better coverage with same price. Had to file a claim twice, very unsatisfied, had to do a lot of follow-up otherwise allstate just sits on it (both times we're not at fault). They don't seem interested to collect damages."
Commented on 2007-08-27 22:49:53 EST
"We have 6 policies with Allstate. I was involed in an auto accident that was not my fault- however the other car is also insured by Allstate. They are refusing to pay me for my lost wages for the three and a half days that it took for them to get me a rental car. On top of that, they have taken two and a half weeks trying to decide if my car will be totaled or fixed. Initially they appraised it high- so they could work the repair in- now that it's looking like there is more damage than they intially thought, they are saying that they will consider the appraisal, but are talking about valuing my car 2,000-3,000 under their inital value. So, where are the good hands?"
Commented on 2007-08-27 16:08:41 EST
"Keeps raising rates every 6 months. Agent never around. "
Commented on 2007-08-26 21:09:48 EST
"Check on your Med-Pay.Anything they pay out on it they take back in your settlement no matter how much extra you paid for it."
Commented on 2007-08-20 11:00:39 EST
"I had no problem with filing the claim and them paying it. It was only afterwards and my insurance more than doubled! "
Commented on 2007-08-17 12:45:36 EST
"Allstate is a horrible company. Whenever there is a personal injury claim involved, you can count on an offer that is less than the medical bills!!! Its adjusters and attorneys come up with the most ridiculous arguments to justify lowball offers. I just recently switched to Progressive auto insurance and will save over $1,000 per year. I also switched my homeowners to another insurer and will save about $800 per year."
Commented on 2007-08-14 11:55:26 EST
"For no reason other than a minor blemish showing up on my credit report, they increased my already high premium by almost 50%."
Commented on 2007-08-09 08:38:33 EST
"I had Allstate insurance for years. I had one claim paid out for theft; my reimbursement was far less than coverage I was paying for. Twice I've been advised to not file a claim; "your rates may go up", "your insurance might get canceled", etc. I never did file the claims due to those response, and so paid for the repairs out of my own pocket. I've since switched to another insurance company, and I'm saving over $1300 per year for auto, homeowners, umbrella policy, and a tiny vacation home. The larger companies seem to have their fees very comparable to each other, I'm sure that's deliberate. I found a company, (starts with an A), that I wasn't too familiar with, until one person told me about them. They went on and on how great they are. I've switched, and I have to agree. The savings are significant, their customer service is excellent; so far, I'm impressed. I can't recommend the 'big name' insurance companies. I feel they take advantage of people and continually practice "comparative negligence", a practice that shifts blame so they don't have to pay as much. It infuriates me! People have options, but it takes time and energy to muddle through it all."
Commented on 2007-08-08 08:51:40 EST
"“You’re in good hands with Allstate‣ Greatest insurance company in the world. They are always very timely cashing my checks. Only bad thing about Allstate, never make a claim with them because those same good hands will flip you the bird.20 year customer with only one home owners claim. I am not sure if all the other insurance companies suck as bad as Allstate, but if you’re going to have discounted service you might as well use a discounted company"
Commented on 2007-08-08 06:17:38 EST
"never really get straight answers to questions"
Commented on 2007-08-04 09:24:59 EST
"It seems quite high in price."
Commented on 2007-08-03 13:16:45 EST
"They are expensive, and keep raising my insurance rates every 6 months for no reason. I already have 3 quotes for half the amount they are charging. Obviously, they either don't want to be doing business in Florida or they don't want me for a customer. Either way, they are out of my life in 2 more weeks."
Commented on 2007-07-28 10:36:15 EST
"They refuse claims for improper reasons."
Commented on 2007-07-26 12:53:18 EST
"slowness, adjustor has no clue on what to do , so many contardicting statments from the different people in one office "
Commented on 2007-07-25 06:24:45 EST
"Allstate will raise the rates of long term loyal customers to offset loses from high risk polices(hurricanes,floods,fires,etc.)at the same time cancelling those polices. Very unfair way to treat their good customers!!!"
Commented on 2007-07-20 19:39:24 EST
"after the adjuster viewed the damage to my car, he gave a repair parts list and total cost which was 1512.04. After the car was repaired, he changed his mind. Allstate's check was for 1189. We were stuck paying the balance to the repair shop. Worst business practices and work ethics of any insurance company ever dealt with. P.S. The claims staff never returned our phone calls and avoided us like the plague."
Commented on 2007-07-19 11:10:53 EST
"Alstate is not taking on new customers in the state of CT so I am looking for a company that looks out for its customers. "
Commented on 2007-07-17 21:44:02 EST
"Increasing prices yearly"
Commented on 2007-07-17 07:33:37 EST
"Newly married and with Allstate less than two years a hailstorm came through our neighborhood, allstate treatment was above and beyond cutting me check at my dining room table for the full amount of a roof + extras!!! When my truck was broken into they compensated nicely with little to no resistance, a few years later I nearly totaled my vehicle - after explaining to them I wanted it totaled and did not want my truck back after the damage that was sustained they immediately tried very hard to work with me and were able to total it for full market value(I did the research, but did not need the proof of value) all of this was accomplished with out my agent getting involved in any way. I am very happy with Allstate and convinced that if I need them again I will be happy with my choice of insurance companies once again. I am in good hands with Allstate!"
Commented on 2007-07-16 18:42:26 EST
"All State Canceled my insurance after 21 years with the home owners policy."
Commented on 2007-07-04 07:58:12 EST
"2 homeowner claims for smoke and h20 damage very well done 3 auto claims over 15 years 2 handled well last one took 6 weeks to make a discision about totaling the car. they really dragged their feet on that one. Up until then I was ok with paying more than other insurance companies, but now I am looking at other companies."
Commented on 2007-07-02 20:06:05 EST
"Have been hit head on and rear ended. I was not at fault for either wreck. Allstate made me do ALL the legwork. I repeatedly asked my agent to put rental coverage back on my policy when I found he had removed it before the first wreck and I had to pay out of pocket for a rental car. After the second wreck, Allstate claims says he never did it. And my agent is my brother in law!!!! Looking for a new company that understands the definition of service."
Commented on 2007-07-02 13:34:19 EST
"They don't deliver what they promise"
Commented on 2007-07-02 11:10:21 EST
"I was a policy holder for 45 years. They have no loyalty. I loaned my truck to a friend who drove it into his own vehicle. Allstate raised my rates for three years. They then very cavalierly chose to not offer earthquake insurance and did virtually nothing to help me find other coverage to replace it. After all that time, I expected to have some personal consideration. I have left the company."
Commented on 2007-06-29 16:05:09 EST
"would'nt cover wind roof damage--paid 2200.00 in repairs myself"
Commented on 2007-06-29 12:05:00 EST
"Had to fight tooth and nail for every nickel on the one and only claim I have ever filed in 16 years with Allstate (home and auto). While the entire neighborhood was under repair to roofs and siding from a nasty hail storm, my adjuster claimed I had no damage. What an incredible storm to damage hundreds of houses all around me but miss mine! Fought for months to finally get the claim settled to my satisfaction. I wonder what happens when people don't fight. Ended up OK but the battle along the way was unecessary."
Commented on 2007-06-20 09:00:14 EST
"ky - I bought my first house with my husband and had all new carpet, furniture etc. put in. We had been married for 6 years and were so happy with this house. My husband was at home in the laundry room when the house caught fire. (fire chief said it was electrical within the walls) my husband barely got out with our puppy. The cat caught fire and ran out the back and our chinchilla died. I was at work. Allstate did not want to help us. They claimed that maybe my husband started the fire! I couldn't believe what I was hearing. We had to move into his mom and dads place, relatives gave us clothes to wear, my wedding album & family pictures, pets "all gone" I was devistated. We had to get a lawyer to have allstate pay. It took more than a year. Things were so bad that my husband and I eventually got a divorce from the stress of it all. Allstate is suppose to be there to support and help people not distroy their lives. Maybe they should look up the meaning in the dictionary of the words (coverage and protection)."
Commented on 2007-06-14 08:52:36 EST
"We had to battle to get the replacement costs for a burst pipe that did some water damage to our house. The claims adjuster was a nice fellow but his estimation of replacement costs was too low."
Commented on 2007-06-08 21:15:50 EST
"Kevin Calder Allstate provides excellent customer service and great rates. Thank you."
Commented on 2007-06-06 09:18:25 EST
"a pipe broke in our house and had approximately 20,000 worth of damage 3 months later and calling everyday to allstate they just send us a 5000 check and said thats it. Where can you find someone in fairfield county to replace 300 square feet of carpeting and replace walls trim and paint plus insulation never mind all the contents we lost. "
Commented on 2007-06-01 09:42:07 EST
"They cancelled our insurance simply because we live in Florida. We've had them for years and never a claim. We live 10 miles from the beach and our home has survived several hurricanes with no damage. I will never do business with them again."
Commented on 2007-05-21 17:24:06 EST
"The washer hose broke while I was out and my family room flooded, Allstate was prompt in working with me, however I had to do all the leg work and they tried to cut cost on everything. They eventually pay me for most of the cost and the items that got damaged, but it was very difficult to work with them (they do not return phone calls, ignore requests, etc.). I am now looking for another insurance company."
Commented on 2007-05-07 22:21:21 EST
"Very unhelpful. Did not explain things well. Made me do all the legwork with a claim. Never offered other products or services that could lower my rate and rates were high despite only 1 claim in 10 years."
Commented on 2007-05-02 13:41:07 EST
"Have had allstate home and auto coverage for 30 years with no claims. Received non-renewal notice. Have always covered home damage out-of-pocket because of agent's threats on non-renewal! Crap company... crappy agents!! Would love to see everyone in Florida stop using them for car insurance!"
Commented on 2007-05-01 18:02:40 EST
"I've had Allstate for over 15 years with NO gaps and NO claims, ever, but they want to increase my rates up as though I've never been insured thru them because I was on my husbands auto policy for a few months...and the policy was in his name only, while I was just listed as a driver. It doesn't matter that I've had homeowners, renters, and car insurance through Allstate for over 15 years prior, with my own policies... They are treating me as though I just walked into the door for the first time offering me increased rates. Not the kind of company I want insuring me as their treatment is unfair. If I want a policy in my own name, then I have to start over. No thank you, Allstate. "
Commented on 2007-04-24 10:33:41 EST
"I bought a new car and my premium went from 380/6 months to 467.00 to 567.45 in just 10 days! Each time I call them or they mail me my new bill it increases. When I call no one seems to give me the reason why it keeps climbing. I have shopped other deals and found GEICO and Progressive to have more coverage for $347.70! Do you see a problem here? "
Commented on 2007-04-23 21:14:01 EST
"I've had to file 2 claims in the last 10 years. The first was an auto claim from a hail storm. Allstate made it very easy with a drive in service, gave me a check on the spot and I had no problem getting the damage fixed. The second claim was from a pipe bursting in our kitchen. They were wonderful. I had to have a water damage specialist out to dry out walls and check for mold. My agent was on top of everything and very considerate, always checking to make sure things were going ok. "
Commented on 2007-04-20 07:13:22 EST
"35 year customer with no claims. Received non-renewal notice with no explanation. So much for loyalty. Buyer BEWARE OF THIS COMPANY!!!!!!!!!!! "
Commented on 2007-03-22 07:22:03 EST
"Have been with Allstate for 14 years. Now they stopped providing earthquake insurance and I am thinking about switching to a different company. "
Commented on 2007-02-10 18:13:48 EST
"Have been insured with Allstate for 25+ years, filed one minor claim for storm damage to my roof which leaked damaging my ceiling. My agent suggested I file a claim, which I did. The shingles on my home were damaged and blown off as well as some70 foot tall trees uprooted around my home which also damaged my neighbor's fence. The Adjuster came out, assessed the damage, and informed me that my shingles wer not installed properly and refused to pay for any damages. I have since replaced my roof which cost me $4000.00 out of my pocket. The only thing they offered was maybe some paint to paint the damage to my ceiling. How disgusting of such a well known company."
Commented on 2007-01-31 19:09:30 EST
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