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Great West Life Review

Great West Life Company Overview

Customer Rating:
Rating: 1.0123 Reviews Great West Life has received an average of 1.0 stars out of 5 based on 123 user reviews.

Company History:
The Great-West Life Assurance Company was founded in Winnipeg in 1891. Now Great-West Life Assurance is the leading insurer in Canada. The company and its subsidiaries serve over 12 million people. Great-West Life has operations in the United Kingdom, Germany, Isle of Man, and Ireland through its subsidiaries. Great-West Lifeco (parent company) has operations in the US, Canada, Asia, and Europe. Great-West Lifeco and its subsidiaries are member of the Power Financial Corporation group of companies...Read More

Lines of Insurance:
Health, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Great West Life Satisfaction Survey

Overall, how satisfied are you, with Great West Life?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Great West Life

Company Contact Info:
CEO   Allen Loney
100 Osborne Street North
Winnipeg, CANADA R3C 3A5
204-946-1190

Great West Life Reviews and Customer Comments

"I have had my life insurance policy since 1985 and I would never recommend Great West as a carrier. It seems as though they dont want one to renew their policy. They send you a a lapsed due statement saying you owe say 650 and then you get a premium notice a week later staying you owe 450. When I called them to ask why the difference they say it is because I havent told them to change my statement and they cant change the billing because the contract wont let them. I am canceling my policy because it is so frustrating dealing with them. In reading some of the other comments I see that Im not the only one complaining. Good luck to anyone that has to deal with Great West Life. Im calling the Better Business Beaural to loge a complaint and see if there is away to get a class action lawsuit against them"
Commented on 2020-02-14 14:28:37 EST
"I was insured though Great West-Life. I had prescription coverage. My partner has a neurological disorder and required non cosmetic botox. We filed the claim online and were informed that we required special permission from our doctor. We got the special paperwork filled out, received a letter confirming that it was now covered by Great West-Life, and refiled the paperwork. They again rejected it because the doctor used a generic version of the botox. This was clear on our initial claim. Our coverage finished and I spent hours on the phone trying to get them to honour the prescription. Their phone staff said they would call back but never did. They clearly just waited until my patience ran out. I would not recommend them."
Commented on 2020-02-11 16:12:02 EST
"I've submitted a Short-Term disability 3 times in 3 different manners online, via Canada Post, fax because no one at GWL will confirm receipt, processing, or stage of review. Absolutely no one will get back to me. It blows my mind."
Commented on 2020-01-24 13:05:49 EST
"I have been on ltd for over 5 years with them and they have been good. I have metastatic cancer. The only thing is they dont stay in touch with their clients."
Commented on 2019-09-03 12:41:25 EST
"Their customer service is P-O-O-R, they seem to have a problem sending out invoices in a timely manner so that payment can be submitted on time. I have now wasted about ninety minutes and all I want to do is receive a premium notice and pay it in a timely manner"
Commented on 2019-07-24 16:59:25 EST
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