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Guardian Review

Guardian Company Overview

Customer Rating:
Rating: 1.5101 Reviews Guardian has received an average of 1.5 stars out of 5 based on 101 user reviews.

Company History:
In 1860 The Germania Life Insurance Company of America was formed by 21 businessmen. The company changed its name to the Guardian Life Insurance Company of America in 1917. The Guardian Life Group includes The Guardian Life Insurance Company of America, The Guardian Insurance and Annuity Company, Inc., and Berkshire Life Insurance Company of America as well as some additional subsidiaries and affiliated companies. A 2001 merger with Berkshire Life Insurance Company added distribution and capabilities in th..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Guardian Satisfaction Survey

Overall, how satisfied are you, with Guardian?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Guardian

Company Contact Info:
President/CEO   Deanna M. Mulligan
7 Hanover Square
New York, NY 10004
212-598-8000

Guardian Reviews and Customer Comments

"This is a short term disability policy through my employer. It is the worst experience I have ever had with any company of any kind Incompetent. delays. never get to talk to the same person twice, then you have to explain everything all over again. They don't monitor their faxes, communication is awful. Horrible customer service"
Commented on 2019-08-20 17:02:40 EST
"I wish I had read these comments prior to filing my short term disability to prepare me for all the running around they make you do. Unfortunately I have this policy through my job. Out of work for over a month with one partial payment 2 wk income. They amount they sent was incorrect and now they are just jerking me around. I've been without any means of supporting myself since 61119 and they don't care. Never asks if I'm getting better or anything. I may need to seek legal advice."
Commented on 2019-08-05 08:45:31 EST
"This is by far the worst experience I have had with any company or place of any kind. They seem to be very unconcerned, unorganized, and very difficult to get accurate information from. My claim was filed on June 15th and as of 722 I have received exactly one check . The second check has supposedly been in the mail for over a week.and my direct deposit is in the final stages of approval after only 6 weeks. I have my dental through this company, which is through my job, but I am afraid to use it at this point. I am about to see if I have other options . I would not recommend this company to anyone. This is literally the first time in 48 years that I have felt it necessary to take the time to provide info on a company that wasn't good. But with this experience, it is definitely warranted. If this is a fortune 500 company, it gives me hope that I may have a chance to have one myself one day."
Commented on 2019-07-22 15:57:57 EST
"Guardians handels my std and Ltd. When std expired I had to resubmit all paper work from doctor and surgeon. Std department had all this info but ltd couldn't make things less complicated and just pull the files over from std. Been a month now since iv seen a check. A game they play just to delay payment. Guardian claims 25% of working population will need a ltd claim. If you happen to be a part of 25 Expect to jump through hoops while you're sick injured."
Commented on 2019-06-08 08:26:04 EST
"This is one of the worst dental insurance providers. You start paying in June but their year started in January and ended in December. PURE JUNK. If I could stop the plan with my employer now, I'd do it."
Commented on 2019-03-07 10:50:29 EST
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