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GuideOne Insurance Review

GuideOne Insurance Company Overview

Customer Rating:
Rating: 2.0104 Reviews GuideOne Insurance has received an average of 2.0 stars out of 5 based on 104 user reviews.

Company History:
Founded in Iowa in 1947, GuideOne has always been a niche insurance provider, specializing in churches, senior living communities, private schools and colleges, and people of faith. GuideOne create the GuideOne Center for Risk Management in 1999 to assist faith organizations safeguarding their ministries. In 2011, 2012, and 2013, GuideOne was named a "Top 50 Performing insurer"out of over 3,000 other companies by the Ward Group. ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

GuideOne Insurance Satisfaction Survey

Overall, how satisfied are you, with GuideOne Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for GuideOne Insurance

Company Contact Info:
President/Chairman/CEO   Jim Wallace
1111 Ashworth Road
West Des Moines, IA 50265-3538
877-448-4331

GuideOne Insurance Reviews and Customer Comments

"Where do I begin Poor response times, Lack of integrity and transparency. Incompetence at the highest levels. It should be criminal the way they treated my Church during our loss. Honesty goes a long way, and Guide One Insurance failed miserably. Paul Anderson didn't do his due diligence before denying the claim outright. I took exception to Mr. Anderson, speaking in absolute terms before knowing what the reality of the situation. First I was told that as long as water did not come from the outside of the building, that the claim would be covered. Today I was told, albeit curtly, that our claim was denied because the sewers in the city were overrun by water. Then Paul told me that if there were blockages to the drainage system in the Church then they would have covered the claim. My response was how can you deny a claim without knowing if there was a blockage to the drains I demanded that he schedule someone to come and take a look at the drains. Paul agreed to schedule someone to do that. What is baffling to me is that I would have suggest this logical next step to an experienced adjuster. My contention is that the claim denial should not have occurred without completing a full and thorough investigation. There is no way an insurance company should be permitted to treat customers in this way. This whole situation has been mishandled. I had to wait three weeks with my basement in shambles all while Guide One Folks were out taking vacation days. I thought insurance companies were essential businesses. I guess i was wrong. I have had to call numerous times to get updates and then after having to contend with all of this, it turns out that Mr. Anderson nor Ron, completed an exhaustive assessment of the property. To all Pastors, Churches and Religious Organizations, I would strongly urge you to think twice before choosing this company. Just because Guide One covers Church's doesn't mean that Church's are covered. Our Church has been hung out to dry literally and nothing that Guide One Insurance has said or done during this claims process has been above board. Unfortunately, it took this crisis to reveal the fact that have been paying premiums into an Insurance Company that does not honor, nor value it customers and this is evidenced by their unprincipled business practices. Finally, the good newss is the the Lord will help us get through this mess and we will not continue doing business with Guide One. Signed, Rev. G. Jerome DeCarlo, II"
Commented on 2020-04-08 12:29:14 EST
"Guideone used to be a church insurance company, but they've changed. They pretend to insure churches, but are moving to ES business. They've changed everything the last couple years. I'm not sure how they will compete with more reputable and stable companies they just dropped to a A- with negative outlook. They've even changed their logo. Hey, if a pig needs make-up, put on some make-up."
Commented on 2018-07-24 11:59:25 EST
"Run"
Commented on 2018-05-08 21:10:30 EST
"The claims service is pretty good, but they're changing everything. A lot of new people who don't know church business and it sounds like they're trying to get out of church and school business."
Commented on 2018-03-13 11:35:30 EST
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