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Hanover Lloyd's Company Review

Hanover Lloyd's Company Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"House fire occurred in 2015. Everything went well until after the construction of the house was complete and the claim was closed. Hanover cancelled my insurance on main home and rental home. As I was looking for different insurance, I found out my CLUE report Clue report is like a claim report which is like a credit report for insurance companieshad inaccurate information in it. It showed three fires and grossly exaggerated dollar figures on the claims. Whether Hanover did this mistakenly or not, this is gross negligence and prevent me from getting insurance from others. The only option is Fair Plan until it gets fixed and I am still working on trying to get this fixed. I do not recommend Hanover to anyone. Stay clear of Hanover and Citizens insurance."
Commented on 2016-10-10 22:02:38 EST
"After cancelling, they attempted to bill me further,saying they cancelled me for non payment. What a bunch of greedy people.STAY AWAY or you will be sorry"
Commented on 2015-10-13 18:53:51 EST
"Hanover Citizens did not treat me fairly/impartially when a claim was filed against a the neighbors negligence. The neighbor had the same insurance company as I did"
Commented on 2011-09-14 08:01:07 EST
"I was hit in a motor vehicle accident by a person who had Hanover they were terrible mt insurance company and I had to make all contact with them they NEVER returned any of my phone calls! 3 weeks after being hit they had my car looked at and totaled it and then gave me an unfair price.... All they give me is the run around and send me to their managers voice mails who again never returns my phone calls. They are extremely rude and belittle you I would never want them for my insurance company..... I haven't even dealt with the medical bills portion and I am scared of what awaits me with dealing with that! "
Commented on 2009-03-24 17:04:45 EST
"strongly lack in support for its customers. They do not send out proof of insurance you must go out of your way to aquire it. They also do not have a 24/7 proof phoneline, like all the large companies. Also in order to pay your insurance you have to pay a bill ontop of that, they charge you to pay. Its rediculous this is a terrible company and thank god i have not had to use a claim through them im sure they would give me a horrible run around and ultimately leave me unhappy."
Commented on 2009-01-26 08:19:51 EST
"Car Insurance...Hanover is not the right option, I had an accident severely hurt, they totaled my car delayed peyments for 2 months. Even tough you are not at fault. Constomer service is so bad. Accidents might happen to any one, Well.. that's the point of having Insurance. Hanover insurance added more pain to me."
Commented on 2009-01-19 09:51:17 EST
"Never had a problem with a claim, had car damage, roof damage, and medical claim. They paid out without a problem, of course, I provided the documentation required. Pleasure to deal with"
Commented on 2008-12-14 15:16:08 EST
"Be aware, the most unreliable insurance company I've ever had. Overcharging, increased premiums without your consent, horrible customer service, irresponsible and untrained staff!!! Stay away from them."
Commented on 2008-04-04 10:50:38 EST
"do not deal with Hanover insurance they play games with you ,all they need it's your money."
Commented on 2007-08-26 15:15:36 EST
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