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Horace Mann Review

Horace Mann Company Overview

Customer Rating:
Rating: 2.0199 Reviews Horace Mann has received an average of 2.0 stars out of 5 based on 199 user reviews.

Company History:
Founded 1945, Springfield, IL, as an auto insurance provider for teachers. Today it's the largest multi-line insurance firm in the U.S. serving teachers...Read More

Lines of Insurance:
Auto, Long Term Care, Life, Disability, Homeowners

States licensed to sell insurance in:

Horace Mann Satisfaction Survey

Overall, how satisfied are you, with Horace Mann?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
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    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
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    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Horace Mann

Company Contact Info:
President   Louis G. Lower
One Horace Mann Plaza
Springfield, IL 62715-0001

Horace Mann Reviews and Customer Comments

"Horace Mann Insured drivers should have to drive with their hazard lights turned on all the time to let other drivers know to stay away. You do not want to be in a collision with a Horace Mann driver because little do they know, they are pretty much uninsured. Our car was hit by a Horace Mann customer. Even though Horace Mann's driver was ticketed at the scene they refused to take responsibility for the accident until a week later leaving us without a car. After four weeks of trying to get them to repair the car we were forced into having the car totaled because they refused to pay for the repair even though it was below 75% of the cars value. Once we agreed to a price for the settlement check they shorted it by nearly 500. Now we are going to be forced to sue the driver and her insurance company for much more than all of this should have cost."
Commented on 2017-11-14 17:06:08 EST
"Customer Service department has been replaced with the Customer Abuse Department."
Commented on 2017-04-20 06:42:16 EST
"Ive had an auto policy with this company for over 6 months now and Im actively looking for a different company. Ever since having this company I have had problems since the first month. My payments are due same day every month with is automatically withdrawn. Being that each month my payment method is different BUT still ON TIME NEVER LATE, my agent had the nerve to tell me that i may get dropped due to changing the way I pay What the heck does is matter how i pay as long as its paid on time Another issue when i first got the policy i told them i wanted the EXACT same coverage from the insurance i was changing from...wish was including roadside assist a couple months into being with the company one of my vehicles broke down in the middle of the road..i called the number on the insurance card and guess what My car WAS NOT covered like previously told and i had to pay out of pocket to get my car towed down the street. This is the WORST experience Ive had with an insurance company ever Would never recommend anyone. Only good thing about this company is the rates are pretty decent considering the limits they give you."
Commented on 2017-03-16 14:32:15 EST
"Today I received a letter informing me that my Horace Mann policy was denied for renewal. I was so excited about having an auto policy that was geared towards benefiting workers in the field of education, as we are limited in so many other financial aspects. Of course I called immediately to inquire why they would cancel me so definitively. It's seemed unfair. The rep I spoke with was very polite. She explained that I wa being dropped via the underwriter's determination, because they'd had to pay for a couple of parking fender benders and getting my keys our of my locked car twice. I'm not suggesting I didn't goof on those mistakes. I'm being a lot more careful these days, but I thought those were services I was paying to have covered. I didn't know I would be given the proverbial boot for using them. We were also lead to believe we had full coverage on a second vehicle, but when my husband requested lockout service for himself, we were told it was not part of our coverage for his vehicle, which was on a separate policy, and it would cost 75. Such an utter dissapointment"
Commented on 2016-11-01 11:23:26 EST
"Was in a horrible car accident march62016 from a ex boyfriend who chased me down and almost killed me notified Horace Mann with in the house after police made report. Remind you me and my family have been loyal customers for almost 10 years. When called our agent he stated he'd set up rental asap. Didn't get one until over a week later 316. Got a call 422 that my car needed to be returned cause car was ready 48 Worker at collision called to car rental place that my car was ready on April 8th, still haven't heard from the body shop car rental or anyone from horacemann letting me know my car ready at this time, so I got him with a 450 rental fee because I was never notified my car was ready, on top as soon as I return rental and pay 450 I went to pick up my car that was ready paid 1000 to get my car, start car up and is making loud noises from engine. Informed our agent of situation and stated he'd get us into a rental. After 3 weeks of calling our agent and other workers and mannnnnnnny messages left later were still stuck with no rental as agent promised as of 725 my car is still in collision shop 5months later. 1 week ago I went down demanding my car be given to me after getting so many run around with my insurance nonreturn calls back ever from both or there not there or on vacation and my agent and no one helping me at all. The loud noise that was supposed to be fixed from him claiming my car was ready sat outside lot for 5 weeks, still left agent and other cust.service know of situation. I went down after several days of no returned calls and wanted my car out and taken to my trusted collision place, start my car in his parking lot while he's outside with me and STILL making loud noise in engine My car had been there another month with no work being done, no rental car as insurance promised and was out 450 due to horacemann not taking car of us and the many many many vm left and always getting the run around with horaceman. Spoke to manager of claims at HHoraceman sent adjuster to my home and informed me to take my car to my body shop I trust and have them inspect car and find problem, ends up being the whole time actually the whole actually compressor which insurance paid for a new one and the collision place NEVER replaced it And now Horace Mann refuses to pay to have my car fix even after finding out they payed for a new compressor and my car is still in shop One rep claims she's working on getting us a refund on money out of pocket on rental care when no one notified us, my whole front end was destroyed, engine was completely broken off and pushed all the way up to windshield,hood of car was completely bent in half and broke windshield.. everything under the hood needed to be replace due to impact of damages. Now my insurance full coverage with horacemann is refusing to pay for the problem that collision place took 3 months to never even work on. I'm now gonna be out another 900 to pay for part when my insurance has not helped me one bit in this nightmare. Paper work claims car repair should take 13days my car has been in shop from March 6th and currently still in shop after almost 5 months Remind you I have children, work, go to school, kids have school and have had no vehicle this whole time not even a rental like insurance promised. So disappointed, frustrated, mad I'm tired of getting the run around from my agent and reps, and so pissed the manager in claims tells me to take my car out of shop to have adjuster re look at the work on car and tells me to take it to my trusted shop and end up telling me there not covering the AC compressor I'm not letting this go and even paid 1000.00 deductable to leave without my car in April and it's almost august still no car"
Commented on 2016-07-28 23:17:03 EST
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