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Humana Review

Humana Company Overview

Customer Rating:
Rating: 1.5242 Reviews Humana has received an average of 1.5 stars out of 5 based on 242 user reviews.

Company History:
Founded in 1961, Humana is the official health insurance provider to the PGA and Champions golf tours. Humana was originally founded as a nursing home company under the name Extendicare by David A. Jones, Sr. and Wendell Cherry. In 1972, Extendicare began to move away from the nursing home chain and started to purchase hospitals. It quickly became the world's largest hospital company in the 1980's. The Corporate name of the company was changed to Humana Inc in 1974. Humana took over American Medicorp Inc. i..Read More

Lines of Insurance:
Health, Life

States licensed to sell insurance in:

Humana Satisfaction Survey

Overall, how satisfied are you, with Humana?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Humana

Company Contact Info:
President/Chief Executive Officer   Bruce D. Broussard
500 West Main Street
Louisville, KY 40202

Humana Reviews and Customer Comments

"Humana uses a company that does prior authorizations. They have a standard denial of authorization format in place where they require you to pay for several weeks of PT before authorizing an MRI for any ortho injury . You will have to pay the extra copay money and see a specialist, because some Humana quack radiologist in another state will not argue with a specialist due to legal jeopardy."
Commented on 2020-02-28 06:56:44 EST
"The mini networks system. You ask your Humana primary doctor for referral to a Urologist. He checks your age. comments how at your age it will make no difference since your PSA is 2.9. PSA tests are not a predictor of no CANCER. So I did not get my visit with the urologist. My wife needs a Colonocopy. The assigned specialist tells her that she cannot use the Humana Hospital she wants because her Humana Primary Doctor will not approve it. She has to go to a filthy off site hospital down the street and refers her there. They practive selective health care where your age is a determinator of the care your will receive. If over 65 you are dead"
Commented on 2020-02-26 15:45:25 EST
"Humana- Its the poor man insurance. This is the worst insurance company. I work for a doctors office and I see how claims are handled- generally we have to fight for every penny. They are the worst at reimbursement and don't pay for anything. I have this insurance and don't have a choice as this is insurance for Retired Military folks. So much for serving your country. I would say if you can choose - pick any insurance company but HUMANA. Its so bad the Doctor I work for is planning on not taking this insurance. I have to write letters, make phone call and provide extra stuff that Medicare never asks for to get the Doctor paid. I want to know what Humana does with the premium payments The pay 2.07 for an office visitcan you frekin believe it and the patient has to pay a 40 copay. Where is the premium money going Isn't that what we pay a premium for The math doesn't add up. Somebody is making a killing on poor unsuspecting Seniors and other who need health insurance. Don't do it. Look somewhere else."
Commented on 2020-01-03 14:46:55 EST
"As of 01-01-2020, my Part D Plan with Humana was converted from a 29 per month plan to a 64 per month plan.I was unable to access my email for several months prior to this change and therefore, unable to receive email notifications. No other contact was attempted by Humana to get my agreement to this change. At the same time Humana made this change, they created another plan much less costly, that is similar to my previous plan, but instead chose place me in their new Premier RX plan that is more than twice the cost of my previous plan. I regularly use three Tier 1 medications and my annual cost went from around 300 plus to 900 plus with the new plan. How can they do this without my consent."
Commented on 2020-01-01 10:32:37 EST
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