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Infinity Review

Infinity Company Overview

Customer Rating:
Rating: 1.580 Reviews Infinity has received an average of 1.5 stars out of 5 based on 80 user reviews.

Company History:
Leader Insurance Company was founded in Alabama in 1955. In January, 2006, the company changed its name to Infinity Insurance Company. The company now has over 2,400 employees. In 2013 the top 10 independent agents and brokers produced 19% of the company's gross written premium. The company is licensed to sell insurance in the District of Columbia and all 50 states; however, they choose to focus on states heavy with urban areas including: Arizona, Florida, Nevada, Texas, California, Georgia, and Pennsylvani..Read More

Lines of Insurance:
Auto, Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Infinity Satisfaction Survey

Overall, how satisfied are you, with Infinity?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Infinity

Company Contact Info:
President/CEO/Chairman   James R. Gober
3700 Colonnade Pkwy
Birmingham, AL 35243
800-463-4648

Infinity Reviews and Customer Comments

"The company and supervisors just clean their hands when their customers have an issue that it was because of them fault. The customer service does not explain well to the clients. There is a bad comunication. So, if you have any issue in future caused by their fault, for example your account was overdrawn because they didn't explain to the customer that any update into the account has to be 5 business day prior your draft day they are just going to clean their hands and to do nothing. You can request them to listen your recorded call to confirm their incompetence and they are not going to do anything. The supervisors just says I am sorry for the inconvenience but can not reimbursment the fee of the overdrawn. What type of business is this That's why they are going to lose clients every day. I definitely do not recomend you this insurance. One more thing, is that after 6 month they increase your rates without a previus advise."
Commented on 2017-06-01 15:38:28 EST
"when I had an accident and called infinity insurance it takes 1 hour on hold before somebody answer."
Commented on 2015-12-14 06:05:12 EST
"Do Not use Infinity insurance They are crooks with very badddd customer service and will not take responsibility for anything. This is the worst insurance we have ever had." "
Commented on 2014-08-26 22:33:44 EST
"infinity is a very poor excuse for an insurance company. They are willing to do any thing not to pay you money. Stay away from them."
Commented on 2014-04-10 00:22:20 EST
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