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John Hancock Review

John Hancock Company Overview

Customer Rating:
Rating: 1.5102 Reviews John Hancock has received an average of 1.5 stars out of 5 based on 102 user reviews.

Company History:
One of the oldest (and second largest) insurance companies in the U.S., John Hancock Insurance is now part of Manulife Financial of Canada. Parent is 5th largest life insurer in the world. The John Hancock Life Insurance Company with headquarters in Boston, Massachusetts, traces its history to its incorporation in 1862. In 2004, John Hancock and its subsidiaries merged into the Manulife Financial Corporation of Toronto, Canada, becoming the primary U.S. arm of the Canadian company. The merg..Read More

Lines of Insurance:
Long Term Care, Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

John Hancock Satisfaction Survey

Overall, how satisfied are you, with John Hancock?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
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    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
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    6 Months to 1 Year
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    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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  5. How likely are you to renew your insurance policy/policies with this insurance company?
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  6. Would you recommend this insurance company to your friends and family?
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    Might or Might Not
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    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for John Hancock

Company Contact Info:
President   Keith F. Hartstein
P.O. Box 111
Boston, MA 02117-0111
617-572-6000

John Hancock Reviews and Customer Comments

"I purchased an 800,000 self-owned annuity from ManuLife in 1982. ManuLife was acquired by John Hancock. John Hancock has the worst customer service I have ever experienced. Without disclosing all the details, I would alert anyone considering doing business with John Hancock to very quickly reconsider who they're doing business with. This company ranks among the lowest of the low and should have their licenses to do business with the public withdrawn. Do not do business with this company or their representatives. From the top down, it's the worst."
Commented on 2017-07-13 17:31:49 EST
"Jphn Hancock's customer service is terrible. Trying to get a claim paid is an absolute nightmare. Do not use this company under any circumstances."
Commented on 2017-05-30 13:39:49 EST
"My father died and left a small life insurance policy. I sent in the paperwork for the payment. Two months later after multiple calls the check was sent to an unknown address. I had to refile the paperwork again. They could not tell me anything about the check. There customer service is in the Philippines and are terrible. The absolutely worst company I have dealt with. Had to file a complaint with state board of insurance. Do not buy anything from this company."
Commented on 2017-05-05 15:05:00 EST
"John Hancock Long Term Care Insurance is great as long as you pay your premium. However when you file a claim there true colors are shown All those statements about LTC and how it will protect you when you need it are untrue. When you file a claim, expect little or no assistance from John Hancock, you are on your own to muddle through the little correspondence you receive from them. Then they quote exemptions that somehow were never mentioned when the agent was selling the policy. Basically the exemptions are going to negatively impact your ability to get reimbursed for cost incurred while providing necessary, and you thought covered, care to your insured loved one. It is easy to see why in all of the surveys, that John Hancock has a 75-80 unsatisfactory rating with their policy holders."
Commented on 2016-07-28 14:05:15 EST
"When we purchased this insurance ten years ago we were told that the premiums would not go up. But two years ago they raised them over 40. Or we could take a reduced benefit, which we did. Hate to think what will happen if we have to use the LTC insurance."
Commented on 2016-07-19 10:14:10 EST
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