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John Hancock Review

John Hancock Company Overview

Customer Rating:
Rating: 1.5104 Reviews John Hancock has received an average of 1.5 stars out of 5 based on 104 user reviews.

Company History:
One of the oldest (and second largest) insurance companies in the U.S., John Hancock Insurance is now part of Manulife Financial of Canada. Parent is 5th largest life insurer in the world. The John Hancock Life Insurance Company with headquarters in Boston, Massachusetts, traces its history to its incorporation in 1862. In 2004, John Hancock and its subsidiaries merged into the Manulife Financial Corporation of Toronto, Canada, becoming the primary U.S. arm of the Canadian company. The merg..Read More

Lines of Insurance:
Long Term Care, Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

John Hancock Satisfaction Survey

Overall, how satisfied are you, with John Hancock?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
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  3. How long have you had a policy with this company?
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  4. Overall, how satisfied are you, with your insurance company?
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  5. How likely are you to renew your insurance policy/policies with this insurance company?
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  6. Would you recommend this insurance company to your friends and family?
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    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for John Hancock

Company Contact Info:
President   Keith F. Hartstein
P.O. Box 111
Boston, MA 02117-0111
617-572-6000

John Hancock Reviews and Customer Comments

"It took 3 months to finally get a check, and only after saying I will be contacting the Insurance Commissioner. They are refusing to give us the Form 712 without a Letter of Testamentary, which is not needed as this is part of a trust. They outsource their customer service dept. and the personnel cannot answer anything other than what is on their checklist, so they are constantly putting you on hold to check with the US. This company has no consideration for their consumers only the bottom line."
Commented on 2019-02-04 08:17:43 EST
"The policy does what it is supposed to, and the company's financial strength is OK. But their website and back office are terrible - 1990s vintage. I have online accounts with Fidelity, Vanguard, Voya, Morgan Stanley, Citibank, Chase and multiple other financial and insurance providers. I can say without reservation that John Hancock's website is the worst. It's buggy and slow and poorly designed, to the extent that you can't do simple things on it like transfer funds between sub-accounts, or change your password. And when you call customer service to have them do what should have been done on the website, it's even worse. You'll end up sending them faxes to prove you've communicated, and to insist they do their job. Find another alternative."
Commented on 2019-01-09 13:13:00 EST
"I purchased an 800,000 self-owned annuity from ManuLife in 1982. ManuLife was acquired by John Hancock. John Hancock has the worst customer service I have ever experienced. Without disclosing all the details, I would alert anyone considering doing business with John Hancock to very quickly reconsider who they're doing business with. This company ranks among the lowest of the low and should have their licenses to do business with the public withdrawn. Do not do business with this company or their representatives. From the top down, it's the worst."
Commented on 2017-07-13 17:31:49 EST
"Jphn Hancock's customer service is terrible. Trying to get a claim paid is an absolute nightmare. Do not use this company under any circumstances."
Commented on 2017-05-30 13:39:49 EST
"My father died and left a small life insurance policy. I sent in the paperwork for the payment. Two months later after multiple calls the check was sent to an unknown address. I had to refile the paperwork again. They could not tell me anything about the check. There customer service is in the Philippines and are terrible. The absolutely worst company I have dealt with. Had to file a complaint with state board of insurance. Do not buy anything from this company."
Commented on 2017-05-05 15:05:00 EST
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