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Kaiser Foundation Health Plan Review

Kaiser Foundation Health Plan Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"kaiser expects its customers to administer and manage their membership services. You have to argue with incompetent assistants who do not care about your health. I have been hung up on by Kaiser because they do not know what to do about their own broken software, their workflows that lead you to a dead end. Over and over I spent hours on the phone navigating to understand what it will cost, out of pocket, deductibles for specific services. When you ask for information about what something will cost, kaiser sends you in a circle telling you to call a different department. Then you arrive at SALES who sends you back to where you started. You think you arrive with someone helpful who provides sound guidance, to find out it was all an experiment and you are back to square one again. Cannot get medical records, cannot find recorded imaging. It is an absolute mess."
Commented on 2019-07-12 18:25:00 EST
"Kaiser Permanente has been a great HMO for me. I had Kaiser when I was in California, Virginia, Maryland, Washington, and Oregon. It is a top-quality HMO. The doctors are all top-notch, they have excellent facilities, their website always works, and if there are any problems they are addressed immediately. I have tried other HMO plans and nothing compares to Kaiser Permanente."
Commented on 2019-01-24 23:05:30 EST
"Kaiser mental health really sucks in west covina california. I am disabled and now there refusing to treat me. Kaiser only wants your money they don't care for their patients there liars. Honest to god they unbelievable"
Commented on 2018-10-01 22:44:01 EST
"Kaiser is only good if you are healthy and don't need serious medical care"
Commented on 2017-05-20 16:41:36 EST
"Never filed a claim with this company, but I was on the phone with them each month trying to get my bill straightened out. I canceled the policy and they still billed me, even after I had deauthorized my payment method and after they had acknowledged that they had received the cancellation request. Terrible customer service, terrible self-service on their website, terrible billing practices. Avoid KP at all costs."
Commented on 2015-03-03 10:45:37 EST
"out of service mental health refuses to pay and when they do eventually pay they want the money back later."
Commented on 2014-11-04 07:56:10 EST
"You know what better to never get any kinda bill. You pay your co pays and that's it . I've had operations and life and death experiences. I had nothing but the best of care . I will never leave kaiser care. "
Commented on 2014-04-10 18:39:56 EST
"Please State of Georgia give us back our Kaiser Permanente option for government employees I miss the convenience of a full medical center ten minutes from our home. The usually painless referrals to specialists. "
Commented on 2012-05-16 19:39:05 EST
"Very convenient to us since we live 2 miles from the center. Easy to get appointments with primary care doctor who is very good. Referrals a little harder to get. Eye care is good and prescription fairly priced and easy to get at pharmacy or by mail."
Commented on 2012-04-21 06:52:27 EST
"I loved loved loved having Kaiser. I would recommend them to everyone Im so sorry that my new job doesnt offer KP as an insurance option. "
Commented on 2011-09-21 13:29:53 EST
"Kaiser repeatedly removed the doctors I choose as primary provider. The HMO doctors were quick to diagnose and prescribe meds without necessary tests. They can eyeball you and tell exactly what medical condition you have!!!!! They actuallly were verbally abusive when too many questions are asked."
Commented on 2010-10-21 15:40:43 EST
"Kaiser SF staff goes out of their way to be rude and brusque. Most other locations are kind and caring. "
Commented on 2010-10-09 16:46:28 EST
"Providers range from good, to mediocre to rude, arrogant, unwilling to answer questions."
Commented on 2010-04-20 13:46:28 EST
"The Kaiser premiums are low but the co-pays drive you to bankruptcy. You CANNOT get a speedy appointment, even for a severe problem (e.g., incarcerated hernia, was told could not be seen by a surgeon for 9 weeks! Go to emergency room if it is a problem). Poor follow up. It is awful coverage. It used to be good but is not now. Money grabbing crooks."
Commented on 2009-10-19 16:27:49 EST
"Kaiser obsesses about good health (which is a GOOD thing). They make sure that I have every test needed to maintain my health and when I get lazy and try to dodge them, they call. When I have a minor health problem, my doctor schedules me for additional testing immediately (sometimes it gets on my nerves). I LOVE KAISER"
Commented on 2009-09-29 15:34:07 EST
"fairly spendy, but excellent coverages"
Commented on 2009-09-17 15:37:06 EST
"Orange County, California has amazing physician and hospital care. I have also spent many years in Los Angeles, San Diego and Santa Clara counties. Los Angeles and San Diego counties was very poor care. Santa Clara county I found acceptable."
Commented on 2009-06-17 05:31:10 EST
"They tend to provide the minimum of care for non critical issues, but you also have a minimum of paperwork and unforeseen expenses."
Commented on 2009-04-09 12:08:29 EST
"Kaiser is horrible"
Commented on 2009-01-20 07:54:26 EST
"Good and Bad experiences from Kaiser, (1) I had the HMO plan and I always had to see a family doctor before they referred me to a specialist. Usually the family doctors are newbie's that just graduated from medical school or just finished their internship. (2) Their HMO have fair premiums for FULL coverage. You get what you paid for especially in HMO plans compared to other HMO 's. "
Commented on 2009-01-13 16:22:05 EST
"I have had Kaiser for decades. I have never had a problem obtaining treatment or getting appointments. Even when I worked for Blue Shield of California, I kept my Kaiser coverage. I would never switch. "
Commented on 2009-01-02 13:36:09 EST
"Kaiser is big and I it was as if there was an assembly-line feel to it (as described by another reviewer). Then again, it's been my experience that ALL insurance companies and medical providers are like that. Taking the good with the bad, I'd have to say my entire family's experience with Kaiser is a wash. They didn't kill anyone outright (though inattentiveness and ignorance caused my father's strokes and my mother suffered for years with gallstones) which I suppose is a good thing, right? Having said that, I knew what to expect with Kaiser and would gladly switch back - it's a MUCH better choice than HealthNet (or as I call it, HealthNot)!"
Commented on 2008-09-26 12:46:56 EST
"I've had good luck w/ Kaiser. I've had a few health issues over the years and gotten great treatment. Read the negative stuff though and all I can say is "bummer!" and empathize. Like I said, I've had good luck so far. "
Commented on 2008-07-24 21:02:03 EST
"Kaiser has THE WORST mental health care system I have ever encountered. I was put on two different psychiatric medications which don't react well. I unfortunately found that out after I had multiple seizures thanks to the drugs. Trying to get any regular therapy is nearly impossible. The best frequency of appointments for therapy is about one session every month and a half which is not acceptable for most longterm needs."
Commented on 2008-06-05 11:42:34 EST
"when living in Anaheim, Ca. my late husband carried Kaiser for he and his late wife...he swore by Kaiser and attributed them with keeping her alive with quality time while fighting a losing battle with cancer. I have read many complaints on most health plans but till you have Personal Care of Illinois you do not know what bad coverage is...try them denying oxygen and AARP's supplemental is worthless"
Commented on 2008-03-18 12:13:19 EST
"whatever the drug is that you need, it won't be on the formulary, but they do happed to stock it at an inflated price that you have to pay half of. I pay over $5000 a year for the same drugs I i got from my old ins company for a $15 copay. The runaround you get when you are trying to get an "outside" referral is unbelievable."
Commented on 2007-09-24 14:08:13 EST
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