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American Family Insurance Review

American Family Insurance Company Overview

Customer Rating:
Rating: 2.0537 Reviews American Family Insurance has received an average of 2.0 stars out of 5 based on 537 user reviews.

Company History:
Herman Wittwer founded the Farmers Mutual Automobile Insurance Company in 1927. In 1963 the name of the company changed to the American Family Mutual Insurance Company. Now American Family Insurance offers a variety of products in 19 states. ..Read More

Lines of Insurance:
Auto, Health, Life, Homeowners

States licensed to sell insurance in:
AZ, CO, GA, ID, IL, IN, IA, KS, MN, MO, NE, NV, ND, OH, OR, SD, UT, WA, WI

American Family Insurance Satisfaction Survey

Overall, how satisfied are you, with American Family Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for American Family Insurance

Company Contact Info:
Chairman and CEO   Jack Salzwedel
6000 American Parkway
Madison, WI 53783
608-249-2111

American Family Insurance Reviews and Customer Comments

"Because of someone else's fault we had a car accident and resulted in extremely bad back problems with hundreds of appointments with chiropractors, accupucture, Spinal Aid for decompression, many many kinds of epidurals including radio-frequency ablation to burn the nerve to deaden the pain, and even cardiac rehab to try and walk more like before the accident, and all that still does not help after 4 years, and American Family still will not pay us the 50,000 less lawyer fees and medical bills, so we will get at least half that Also American Family Insurance, after being with them over 40 years, NEVER ever mentioned that for a little bit more money, we could have been covered with a lot more than just 50,000, so evidently, they want to sell only the minimum and not reveal to the customer their other options How sad, and how bad it has been for us, and also the person who hit us, walked away free and unhurt"
Commented on 2019-07-18 09:22:57 EST
"I have had American Family Insurance for 30 years and have had auto, home, renters and life policies with American Family. I am currently living a nightmare with my current claim. Almost five months until a settlement was reached on my inhabitable home and I have yet to see any money on the personal property side almost everything in my home was a loss. This claim has taken all of my time making sure my family is being adequately represented and yet I am no further along than I was in August when this happened. I have had multiple illnesses due to the stress and I have missed family events trying to document everything to try and reach a settlement. When approval is given by my adjuster for specific items and receipts are sent in no reimbursement is provided. This insurance company is a joke."
Commented on 2018-12-17 17:43:53 EST
"If you have a claim good luck getting it settled in a timely manner"
Commented on 2018-09-21 07:30:21 EST
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