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American Family Insurance Review

American Family Insurance Company Overview

Customer Rating:
Rating: 2.0533 Reviews American Family Insurance has received an average of 2.0 stars out of 5 based on 533 user reviews.

Company History:
Herman Wittwer founded the Farmers Mutual Automobile Insurance Company in 1927. In 1963 the name of the company changed to the American Family Mutual Insurance Company. Now American Family Insurance offers a variety of products in 19 states. ..Read More

Lines of Insurance:
Auto, Health, Life, Homeowners

States licensed to sell insurance in:

American Family Insurance Satisfaction Survey

Overall, how satisfied are you, with American Family Insurance?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for American Family Insurance

Company Contact Info:
Chairman and CEO   Jack Salzwedel
6000 American Parkway
Madison, WI 53783

American Family Insurance Reviews and Customer Comments

"We have been with American Family for almost 20 years with no claims. The end of July 2017 we received a letter stating that we needed to replace the roof on our home and garage because of curling shingles by the middle of October 2017 or we would be dropped. While there are a few areas of curling shingles, we have never had a leak and it is in no way a dire emergency. Two weeks later we received another letter stating the repairs had not been taken care of so they were dropping us. REALLY In our area, there is absolutely no way, whatsoever, that we could have the roof replaced in just two weeks. Two months is pushing it. If this is how you treat loyal customers, we will gladly look for another insurer and inform family, friends, and others how poorly American Family treats long-time customers."
Commented on 2017-09-05 13:24:51 EST
"I am so pleased with AmFam that I can't stress how much their great customer service is from towers to brokeragent they are a professional class act."
Commented on 2017-07-31 17:46:29 EST
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