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American Family Insurance Review

American Family Insurance Company Overview

Customer Rating:
Rating: 2.0518 Reviews American Family Insurance has received an average of 2.0 stars out of 5 based on 518 user reviews.

Company History:
Herman Wittwer founded the Farmers Mutual Automobile Insurance Company in 1927. In 1963 the name of the company changed to the American Family Mutual Insurance Company. Now American Family Insurance offers a variety of products in 19 states. ..Read More

Lines of Insurance:
Auto, Health, Life, Homeowners

States licensed to sell insurance in:
AZ, CO, GA, ID, IL, IN, IA, KS, MN, MO, NE, NV, ND, OH, OR, SD, UT, WA, WI

American Family Insurance Satisfaction Survey

Overall, how satisfied are you, with American Family Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for American Family Insurance

Company Contact Info:
Chairman and CEO   Jack Salzwedel
6000 American Parkway
Madison, WI 53783
608-249-2111

American Family Insurance Reviews and Customer Comments

"I had to hire a lawyer in order to get satisfactory help. This insurance company does everything possible to not pay anything they can get away with not paying. The other person in my accident was ticketed failure to yield riteaway and American Family still deducted 25 for my just being there. Their personal are extremely rude after my accident. I plan on dropping them as soon as my case is settled."
Commented on 2016-11-21 20:58:09 EST
"This place is a scam. They just want your money. i am out $1000 because of them. My brother was also paying for insurance on an extra car. He called twice about it and they said he wasn't being charged l, but when we went in to make a complaint about me getting over charged for so long we real sued my brother was paying insurance on a car he sold a year before. They are liars and I would suggest going for anyone else except. I don't thing an insurance company could be any worse."
Commented on 2016-03-08 22:12:48 EST
"They have stalled and made accusations based on slanderous lies against me the policy holder, from 3 people whom 1 of which I was going through a custody issue with. My life has been completely in shambles since I had a electrical fire, I might add fire department said dryer fire. .total loss. American family said rebuild, I have cried every time I've had to go there and they have paid the people I was buying home from contract 4 deed. The same people who threatened to make sure my life is completely miserable, I've been threatened and mistreated, my adjuster hasn't sent me a dime on receipts I turned in 3 wks ago. Hasn't finished my contents which he griped about every day, hasn't paid my pet bill at pet wellness center.and my temporary rental is about to expire in less than two months. I've lost my job because I don't feel safe driving to my hometown. I feel very railroaded and have never been treated with such total loss of morals by a American company, I was scheduled for oral surgery Jan 4th and because of the aforementioned I had to delay my surgery I'd been waiting for over 8 months, now I have a bad infection that's painful and is not responding to antibiotics, I seriously doubt I'll EVER be the same again because of the way this claim has been handled by my own company. I don't even think I'll want to purchase a home again, I think I'll be better off with a rental. American family is a horrible company. "
Commented on 2016-02-04 08:38:18 EST
"Very unhappy with American family insurance when it comes to dealing with a theft of property. They are not covering my 3500 in stolen tools They will not pay to have my truck re keyed after it was stolen from my locked garage... Going to change company's as soon as truck if fixed up and get a lawyer.... "
Commented on 2016-01-29 11:04:46 EST
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