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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0765 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 765 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"Have been insuring my current home with them for the last 3 yrs. My premiums have gone up substantially over the past 2 yrs. When the policy was issued in 2017 my roof was 15 yrs old and in good condition.I have never filed a claim until this year when an EF1 tornado tore threw my neighborhood in NE GA and tore off several asphalt shingles in various areas of my roof. Now I am fighting with them to approve repairs and they are finding various excuses for denying my claim. This company is horrible and seems to be in business to jack up premiums every year and deny legitimate claims. If they would stop spending so much money on marketing with their deceptive commercials and work on satisfying the needs of their policy holders and not lie about their policy coverage they might not be rated so poorly. I will never deal with them again, and will tell anyone and everyone to to fall for their scams."
Commented on 2020-04-21 20:32:11 EST
"I have been with Liberty Mutual since 2015. I have never submitted a claim,no tickets,no accidents. I have a spotless driving record and have all the max discounts a driver could possibly be eligible for. For being such a good customer they jacked my premiums 18% When I questioned why they told me NYS imposed a fee on them and they simply pass it along to their customers. When I asked why they just don't pass it along to those who file claims, thus driving up the rates they didn't have an answer for me. Bottom line here is they raised my premiums 773 18% for being a perfect customer for 5 years running. Funny how they don't mention that in any of their commercials. I just switched to a new carrier Travelersthat has now given me better coverage for 250 less annually from what I was paying with Liberty Mutual. Be careful."
Commented on 2020-03-05 15:40:17 EST
"Ever since I have had this policy I have never paid the same amount. They quote you all these savings and then one by one tell you how you dont qualify."
Commented on 2020-02-18 13:20:54 EST
"Emergency call provided not up to date. No 24hr support on claim matter, only Monday - Friday specific time. Feedback cycle time through email very slow"
Commented on 2019-11-08 21:15:44 EST
"I hired someone to power wash my house. The solution he used must have been far too strong because I could not only smell it in my house with the windows closed, it damaged the acrylic finish on my brand-new slab and destroyed plants that became spotted like they were sprayed with a chemical. They died off. I found out who his insurance company was and submitted a claim. No adjuster came out. They took all of the pictures that I submitted where it showed the tread marks of his power washing machine etched into the finish of the slab. I provided before and after photos. The power washing guy told Liberty Mutual that he didn't cause any damage and that the finish was defective and therefore he was not responsible. The finish was acrylic, and a strong bleach solution would cause damage. That does not deem it defective. In fact, if what they claim is true, then the grill I had sitting on the slab would have caused the same damage, but it didnt cause any. Liberty Mutual denied the claim and took his side. Their position was we will uphold the policy holder's position because they are the one that pays us. So, it doesn't matter if the policy holder caused the damage if they have a reason not to pay the claim. My past personal experience with Liberty Mutual was horrible and it's the reason I would never use them nor would ever recommend them. They denied the majority of my homeowner's claim from a burst pipe in my home. They proceeded to ask the contractor to hand chisel the mud flooring to save the mud walls in the bathroom so they wouldn't have to pay to have a complete renovation. The adjuster priced that work being paid out 2 cents per square foot. Manual labor at 2 cents a square foot Liberty Mutual is in business to make money and not pay out claims. That much is clear. They will do whatever it takes to avoid playing out a claim no matter the amount of evidence you have that they should. State Farm is the exact opposite. They are very accommodating. NEVER GO WITH LIBERTY MUTUAL. You've been warned that they are thieves."
Commented on 2019-11-06 11:43:28 EST
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