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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0751 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 751 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"I have a mold policy and they refuse to pay and now i'm devastated and about to be homeless, because I can't afford the repairs. I can't live in mold and mold spores. That will kill us. I pay almost 4000.00 a year and have a expanded homeowners policy and was emailed and told I was covered and they still denied the claim. I'm disabled and devastated. Two people from there company came almost a month after I found the problem took pictures and told me I wasn't covered even though I had the policy and I could see the issue until because it was hidden behind tile that was there when we brought the house. This is so horrible. This is the worse company I have ever seen. They need to be dealt with by all governments and brought to their knees. All customers should have every claim filled."
Commented on 2019-01-11 17:31:29 EST
"Fell on black ice on the sidewalk of a business back in November, so I'm involved in a liability claim. Still waiting for them to pay the hospital ER bill. My doctor suspects I have a torn meniscus, but the hospital says I have to pay for the MRI myself because my hospital bill isn't paid yet. No surgeon will see me either because they say it takes them years to get reimbursed by Liberty Mutual, so they won't even mess with them. I have to pay for the surgery up front and then try to get reimbursed myself. Guess I'll be living with a bum knee the rest of my life."
Commented on 2019-01-08 16:27:28 EST
"Over charge through automatic monthly payment. Reject to refund for overpayment after terminated with Liberty mutual."
Commented on 2019-01-03 07:18:51 EST
"Have been paying premiums for my mother - who is 93 - but when I called LM, they had no record of her policy or her. Either ignorant people work for them or they are extremely unorganized."
Commented on 2018-11-07 11:11:52 EST
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