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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0738 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 738 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"Homeowners insurance just increased 15%. We have been with them for 11 years. One claim filed DUI Driver totaled my wife's car. It was a hit and run. He was caught. Fortunately, my wife was not in the car. There is no regulation limiting premium increases, so even if you switch companies, you're bound to run into the same problem with your next choice. What a bunch of BS."
Commented on 2018-05-31 08:13:44 EST
"Keep raising the payments. Just learned they raised monthly payments for 2 cars one is liability,200 Grand Marquis, the other full coverage,2009 Mitsubishi Lancer over 55 dollars. No the payments are not 55 they raised it 55 dollars from 163 to 218 sth NEVER USE THIS COMPANY"
Commented on 2018-05-02 20:57:30 EST
"We received a notice for renewal of our auto insurance to the tune of 100% increase. Our car is 8 years old. We have never filed a claim. Have lived at the same address for 2 years. Customer service gave us no reason for increase and could have cared less about our situation. We are both in our 80s . Sounds like age discrimination to us. Very unfair"
Commented on 2018-02-13 18:12:14 EST
"I wish to God I had the opportunity to call into your Customer Service teams before paying my first premium. WORTHLESS and extremely unprofessional. When I expressed my desires to cancel the policy after my experience with another rep, the rep I was speaking with LITERALLY said I don't care if you cancel your policy......Say no more, I can't wait to share this feedback with ALL of social media. Good luck on your future business endeavors."
Commented on 2018-01-19 16:05:34 EST
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