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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0734 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 734 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"We received a notice for renewal of our auto insurance to the tune of 100% increase. Our car is 8 years old. We have never filed a claim. Have lived at the same address for 2 years. Customer service gave us no reason for increase and could have cared less about our situation. We are both in our 80s . Sounds like age discrimination to us. Very unfair"
Commented on 2018-02-13 18:12:14 EST
"I wish to God I had the opportunity to call into your Customer Service teams before paying my first premium. WORTHLESS and extremely unprofessional. When I expressed my desires to cancel the policy after my experience with another rep, the rep I was speaking with LITERALLY said I don't care if you cancel your policy......Say no more, I can't wait to share this feedback with ALL of social media. Good luck on your future business endeavors."
Commented on 2018-01-19 16:05:34 EST
"Great customer service."
Commented on 2017-12-13 09:40:44 EST
"They do not care about customer at all. The company lies to you."
Commented on 2017-12-08 15:19:35 EST
"My husband and I became Liberty Mutual customers 1116. They issued us a car insurance policy for 2 vehicles. We received information about our policy renewal earlier this month and have been assessed a 25% increase with no change in coverage My 1st call to them was on 119 a customer service rep told me the increase was due to the hurricanes -- not convinced. So I then called FL Office of Insurance Regulation and spoke with a very nice guy named XXXXXXXXX. He explained some of the rate-change procedures required by the state and to get the OIR filing number and gave me the webpage to search the filing. So after that, I called the company back -- the CSR I spoke to this time had no clue was an OIR filing number was. She told me that she would have a manager call me back with the information within 2 business days. This was also on 119. I received no response what a shock. I called again on 1114 330 pm and spoke to someone else who was clueless, but thought the increase was due to medical issues another crap explanation. I told her I would hold...35 minutes later I as given an NAIC code which has zero to do with filing, and OIR number of 2008 also not accurate and then a number of 04-1924000. She said this last number was called the FEIN code. Well, this number is nowhere to be found on your search page and seems to have too many digits. I'm searching for a new carrier as these folks are idiots. My husband is a veteran, so it's especially sad that these folks write policies for USAA."
Commented on 2017-11-15 09:43:41 EST
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