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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0762 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 762 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"Emergency call provided not up to date. No 24hr support on claim matter, only Monday - Friday specific time. Feedback cycle time through email very slow"
Commented on 2019-11-08 19:15:44 EST
"I hired someone to power wash my house. The solution he used must have been far too strong because I could not only smell it in my house with the windows closed, it damaged the acrylic finish on my brand-new slab and destroyed plants that became spotted like they were sprayed with a chemical. They died off. I found out who his insurance company was and submitted a claim. No adjuster came out. They took all of the pictures that I submitted where it showed the tread marks of his power washing machine etched into the finish of the slab. I provided before and after photos. The power washing guy told Liberty Mutual that he didn't cause any damage and that the finish was defective and therefore he was not responsible. The finish was acrylic, and a strong bleach solution would cause damage. That does not deem it defective. In fact, if what they claim is true, then the grill I had sitting on the slab would have caused the same damage, but it didnt cause any. Liberty Mutual denied the claim and took his side. Their position was we will uphold the policy holder's position because they are the one that pays us. So, it doesn't matter if the policy holder caused the damage if they have a reason not to pay the claim. My past personal experience with Liberty Mutual was horrible and it's the reason I would never use them nor would ever recommend them. They denied the majority of my homeowner's claim from a burst pipe in my home. They proceeded to ask the contractor to hand chisel the mud flooring to save the mud walls in the bathroom so they wouldn't have to pay to have a complete renovation. The adjuster priced that work being paid out 2 cents per square foot. Manual labor at 2 cents a square foot Liberty Mutual is in business to make money and not pay out claims. That much is clear. They will do whatever it takes to avoid playing out a claim no matter the amount of evidence you have that they should. State Farm is the exact opposite. They are very accommodating. NEVER GO WITH LIBERTY MUTUAL. You've been warned that they are thieves."
Commented on 2019-11-06 09:43:28 EST
"Liberty Mutual is THE MOST untrustworthy, unreliable ins. co., I've had the displeasure of putting my faith and trust. They are only concerned and care for lining their already fat pockets. I Can Not and Do Not TRUST them and Definitely NOT their authorized shops to repair a bicycle, let alone to completely and totally make any satisfactory repairs to any and all insured properties. I regret not staying with Prudential, where I was given the upmost respect and attention Please be very leery. Ironically their mascot..being a bird, one that wasted on your car, is quite appropriate. I perceive this is EXACTLY HOW, The Liberty Mutual Insurance Company has dealt with nonrepairs of guaranteed work on my car Now with vehicle still unrepaired and 3 years spent, listening, while actually believing LIBERTY MUTUALS' TOTAL WASTE "
Commented on 2019-11-05 08:28:04 EST
"Got denied on my short-term disability approved for my long-term 4 months later still waiting on my first check"
Commented on 2019-09-10 21:41:16 EST
"Liberty Mutual stiffed my family of four when our house flooded. We found a cleanup vendor and asked Liberty if they accepted the vendor. They said sure, they worked with them all the time, and that the vendor was not a problem ... Until they got the bill, at which point they stiffed the vendor, which is now going after my family for the balance. All because Liberty decided it was better to save a buck and benefit their shareholders. The day they get shut down for the ponzi scheme that they are, I will be jubilant and dancing in the streets. Until that day, I'll probably be LIVING in the streets, along with my wife and children."
Commented on 2019-09-04 13:11:33 EST
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