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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0742 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 742 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"Make them issue complete policy COMPLETE They will want paperless do not accept have them send complete policy. They will send what they want you to read policy But when you tell them you want all pages about 26 not 14 then you get the exclusions Adjusters are young kids that believe all are crooks , scammers etc. Called company that installed roof needing replaced crooks , stated that they did not install a 50 year roof on my home and wanted to replace with 30 year. Adjuster did not have proper equipment to do the job. Impressed with the fact he had pin and would be sending the check. They don't want to cover anything FAMOUS WORDS IT IS ONLY COSMETIC..... Hail Damage to my home...quarter and ping pong ball size hail pounding about 15 - 20 mins. Neighbors around are getting roofs gutters screens wood decks refinished by there insurance co. BY PASS LIBERTY MUTUAL as there commercial states Wrong policy -NO- Wrong Insurance Company There own words HOW TRUE I contacted company that installed damaged roof and shingle mfg. and advise them about my being scammed.....Liberty Mutual now agree to the 50 year roof...."
Commented on 2018-08-06 12:13:38 EST
"Horrible customer service refused to pay a claim post-repairs"
Commented on 2018-07-12 07:59:42 EST
"Had a home inspection done by a representative requested by Liberty Mutual and was informed that the information was changed by Liberty Mutual so that they would have a reason to discontinue home insurance coverage. This company has rude representatives who are trained in giving you the run around, will not provide you with accurate information and is in it for the money. Not helpful, don't care about customer service and will lie to you about the cost. DO NOT USE THIS COMPANY."
Commented on 2018-06-29 08:49:55 EST
"Homeowners insurance just increased 15%. We have been with them for 11 years. One claim filed DUI Driver totaled my wife's car. It was a hit and run. He was caught. Fortunately, my wife was not in the car. There is no regulation limiting premium increases, so even if you switch companies, you're bound to run into the same problem with your next choice. What a bunch of BS."
Commented on 2018-05-31 08:13:44 EST
"Keep raising the payments. Just learned they raised monthly payments for 2 cars one is liability,200 Grand Marquis, the other full coverage,2009 Mitsubishi Lancer over 55 dollars. No the payments are not 55 they raised it 55 dollars from 163 to 218 sth NEVER USE THIS COMPANY"
Commented on 2018-05-02 20:57:30 EST
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