Insurance Company Reviews

Your Insurance Company Reviewed

Read Reviews From Your State:

Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0753 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 753 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"Filed claim for wind damage. Broken tiles from probably an object that struck roof. Water leaked into garage. Discovered the leak later, 2 hours before another storm was to hit. Happened to just have paintersroofers in the neighborhood. They are licensed and bonded. They fixed it before the storm hit. Paid them and filed a claim. Denied by Liberty Mutual. Without inspecting, both agent and adjuster claim wear and tear not covered. Despite broken tiles from something striking house, they continue to claim wear and tear not covered. Terrible customer service, argumentative, talk down to you, and are annoyed they have to explain it to you. If they will nickel and dime you on obvious covered claim, what will they do on the big items Forge these clowns. I was with them for 10 years. Worthless. They don't have your back. Get some other insurance, these guys are a scam."
Commented on 2019-04-14 10:32:17 EST
"Premiums continue to increase. The company pays no fault claims to any individual calling regarding an accident with a LM insured customer even if the officer has written the incident is a no fault and each driver will pay for their car damages private parking lot incident."
Commented on 2019-02-12 09:48:14 EST
"I have a mold policy and they refuse to pay and now i'm devastated and about to be homeless, because I can't afford the repairs. I can't live in mold and mold spores. That will kill us. I pay almost 4000.00 a year and have a expanded homeowners policy and was emailed and told I was covered and they still denied the claim. I'm disabled and devastated. Two people from there company came almost a month after I found the problem took pictures and told me I wasn't covered even though I had the policy and I could see the issue until because it was hidden behind tile that was there when we brought the house. This is so horrible. This is the worse company I have ever seen. They need to be dealt with by all governments and brought to their knees. All customers should have every claim filled."
Commented on 2019-01-11 17:31:29 EST
View All Comments
Read Reviews From Your State: