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Liberty Mutual Insurance Review

Liberty Mutual Insurance Company Overview

Customer Rating:
Rating: 2.0756 Reviews Liberty Mutual Insurance has received an average of 2.0 stars out of 5 based on 756 user reviews.

Company History:
Liberty Mutual Group (LMG) is a global insurance company specializing in consumer and business insurance lines, namely private and commercial auto insurance, homeowners, workers compensation, commercial multiple peril (such as fire & theft), general liability, global specialty products, group disability and surety. Its forerunner, the Massachusetts Employees' Insurance Association (MEIA), was founded in 1912. MEIA officially changed its name to the Liberty Mutual Insurance Company in 1917. LMG is among the ..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Liberty Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Liberty Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Liberty Mutual Insurance

Company Contact Info:
CEO   David H. Long
175 Berkeley Street
Boston, MA 02116
(617) 357-9500

Liberty Mutual Insurance Reviews and Customer Comments

"A construction truck tossed a stone that broke the driver's window of my car. The construction company was very gracious and gave me all their insurance information. They told me to call my insurance, Liberty Mutual, make a claim, and give Liberty Mutual their insurance information. I have been trying for over an hour to make a claim. I have called four telephone numbers and tried on line. On-line I could not create the account. I have left two messages on two different numbers. They will get back to me within 24 hours. What if they call while I am at work I am without a window until this is resolved. Time to find a new insurance company."
Commented on 2019-05-21 12:22:30 EST
"We had a significant hail storm in our area. Numerous neighbors required reroofs after inspection. Despite 2 contractors with a reroof estimate and Liberty Mutuals own field adjuster filing both written and pictorial report with same recommendation, their review board denied our claim. They explained the field adjuster needed more training. As a result we have been forced to file a lawsuit. We have been customers for 23 years."
Commented on 2019-05-11 05:02:07 EST
"Filed claim for wind damage. Broken tiles from probably an object that struck roof. Water leaked into garage. Discovered the leak later, 2 hours before another storm was to hit. Happened to just have paintersroofers in the neighborhood. They are licensed and bonded. They fixed it before the storm hit. Paid them and filed a claim. Denied by Liberty Mutual. Without inspecting, both agent and adjuster claim wear and tear not covered. Despite broken tiles from something striking house, they continue to claim wear and tear not covered. Terrible customer service, argumentative, talk down to you, and are annoyed they have to explain it to you. If they will nickel and dime you on obvious covered claim, what will they do on the big items Forge these clowns. I was with them for 10 years. Worthless. They don't have your back. Get some other insurance, these guys are a scam."
Commented on 2019-04-14 10:32:17 EST
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