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Mass Mutual Insurance Review

Mass Mutual Insurance Company Overview

Customer Rating:
Rating: 3.072 Reviews Mass Mutual Insurance has received an average of 3.0 stars out of 5 based on 72 user reviews.

Company History:
Founded 1851, MassMutual ranks No. 90 in the 2007 Fortune 500. The Massachusetts Mutual Life Insurance Company, founded in 1851, is the lead company in a group of financial companies known collectively as the Massachusetts Mutual Financial Group. The group services more than 13 million clients by providing insurance products, asset accumulation and income management products and services. These include life insurance (traditional whole life, term, universal life, variable life, bank owned a..Read More

Lines of Insurance:
Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Mass Mutual Insurance Satisfaction Survey

Overall, how satisfied are you, with Mass Mutual Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Mass Mutual Insurance

Company Contact Info:
Chairman/President   Stuart H. Reese
1295 State Street
Springfield, MA 01111-0001
(800) 767-1000

Mass Mutual Insurance Reviews and Customer Comments

"I have been permanently and totally disabled for 10 years and receive Social Security Disability benefits. I am now 60 years old. My spouse and I purchased life insurance and disability policies from Mass Mutual when we were in our 20's. I received the life insurance premium waiver until I was 60. At that time, the specialist I see for ONE of my impairments indicated that although I was disabled from the employment I previously had and was trained for, I could work at some job. The life insurance premium waiver is such that at the policy's anniversary date closest to the insured's 60th birthday, if they are not totally disabled, the premium waiver no longer applies. I was sent conflicting notices that were mailed over a week from the dates on the letter about the amounts I owed within a few days from the dates I received the letters. I had to pay over 400.00 immediately and then a month later, well over 1,000.00 to keep my life insurance from cancelling. Mass Mutual completely ignores the entirety of my condition and the fact that I have been determined permanently and totally disabled by Social Security, as the truth isn't in their best interest. Additionally, especially in the past year, any written correspondence from Mass Mutual is usually taking 10 days or more from the date on the document to arrive in the mail. Since many of those items require a response within a certain time, it is often difficult to meet that time frame due to their mailing delay. I used to give glowing reviews of the company and recommended the company to many people over the decades. I feel guilty about that now."
Commented on 2017-06-01 10:59:19 EST
"They Suck"
Commented on 2017-05-25 12:20:50 EST
"Dividends on their whole policy is higher than any other company. The cash value has beat the market"
Commented on 2016-09-13 08:02:20 EST
"My original company was MetLife now, they're trying to make us Buy their products, which are awful I'm too old to be stripped from a lower premium This company is like colonial Penn Crooks Thanks a lot MetLife you suck"
Commented on 2016-03-25 01:51:24 EST
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