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Mercury Review

Mercury Company Overview

Customer Rating:
Rating: 2.579 Reviews Mercury has received an average of 2.5 stars out of 5 based on 79 user reviews.

Company History:
Mercury Insurance was founded in 1962 by George Joseph. In 1968, Mercury established a holding company and in 1985 the company converted to public ownership. It began to expand outside of California in 1989 and expanded to offer auto, home and umbrella coverage in 1993. In 2007, 2008, 2009 and 2014 Mercury was named one of America's Most Trustworthy Companies by Forbes. In 2009 Mercury also purchased AIS (the largest independent insurance agency in the US). The Company employs approximately 4500 individuals..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:

Mercury Satisfaction Survey

Overall, how satisfied are you, with Mercury?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Mercury

Company Contact Info:
President.CEO   Gabriel Tirador
4484 Wilshire Blvd.
Los Angeles, CA 90010-3700

Mercury Reviews and Customer Comments

"True evaluation is how they handle claims. I have not had to file a claim yet."
Commented on 2018-10-10 15:15:13 EST
"I had a hit-and-run which was captured on surveillance video. Mercury sent me to one of their recommended body shops for an estimate. They give me an estimate. After case was resolved I opted for a cash payout. Mercury sent me a check in the amount of the estimate, About two weeks later they sent me a letter saying they had overpaid me because the estimate had been revised and was about half the original amount. They demanded that I send them a refund. "
Commented on 2015-10-19 23:17:24 EST
"I had Auto and Home with Mercury, with NO CLAIM, premium kept going up every year. I talked to my agent she asked me to talk to Mercury personnel direct, after a long wait, they said we increase to everyone with the DOI approval ..>I switched to Safeco and totally happy>Mercury is overrated they are really bad, criminal, run real fast from this money sucker"
Commented on 2015-07-18 13:07:51 EST
"We've had Mercury for over 10 years. We switched to Mercury after observing their claim handling when we had AAA and were involved in a not-at-fault accident w/ a driver covered under Mercury. AAA was exceedingly negligent in their handling of the case and not for the first time either Mercury, on the other hand was courteous and efficient. So we switched our auto and home out of the useless AAA and into Mercury, and dropped our premiums significantly as well. We're fortunate to have a very good insurance agent, who worked closely with us to help optimize our coverage.>>Over the 10+ years with mercury, we've been involved in our fair share of accidents and mishaps, one of which we were at fault. In every instance, Mercury handled the claims process very fairly.>>All well and good. Unfortunately, now that we just bought a rather expensive car and are shopping for insurance, we're discovering that Mercury's premium for high-end luxury cars is significantly above what competing insurance companies are quoting for the same level of coverage. Hmmm....>"
Commented on 2015-03-11 03:02:49 EST
"Handled very quickly. Recommended a repair business highly very close to my home guaranteed the work. The auto body shop was excellent I will use Car-tique again when needed."
Commented on 2014-07-10 18:55:25 EST
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