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Mutual Of Omaha Review

Mutual Of Omaha Company Overview

Customer Rating:
Rating: 1.5112 Reviews Mutual Of Omaha has received an average of 1.5 stars out of 5 based on 112 user reviews.

Company History:
Mutual of Omaha was founded in 1909 under the name "Mutual Benefit Health & Accident Association". The company began to issue insurance and expand out of Nebraska in 1910. The company became the first insurance company to include a rehabilitation provision in its disability income protection policies in 1960, and in 1961 it changed its name to "Mutual of Omaha Insurance Company". In 1970 the company merged with Supervised Shares Inc. of Des Mois. Now, Mutual of Omaha is a Fortune 500 mutual insurance and fi..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Mutual Of Omaha Satisfaction Survey

Overall, how satisfied are you, with Mutual Of Omaha?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
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    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
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    Might or Might Not
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    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Mutual Of Omaha

Company Contact Info:
Chairman/CEO   Daniel P. Neary
Mutual of Omaha Plaza
Omaha, NE 68175
800-775-6000

Mutual Of Omaha Reviews and Customer Comments

"I received a letter from Mutual of Omaha on Nov. 1, 2017 stating that my life insurance was no longer in force--I am 72 and the letter told me that my insurance was terminated Dec. 1, 2015--for two years I had been paying premiums--and did NOT have the protection of life insurance for this entire period Yes, they finally reimbursed me for this period, but with no apology or explanation, but continued to collect my premiums I complained to several Customer Service employees, but to no avail, and I have yet to receive a reply from my written letter to the main office. Stay away from this company"
Commented on 2017-11-21 13:07:50 EST
"Had to go out of work with a back injury for 6 weeks. They paid me for 3 and denied the last two even though a doctor kept me home and provided all of my medical records for them. I pay into this at work every week never even thinking that when I need to use it I would have such a problem. I am disgusted."
Commented on 2017-07-10 11:47:20 EST
"I have short term disability insurance through my employer with Mutual of Omaha. In June I was no longer able to work due to chronic back and neck pain that had flared to uncontrollable levels, along with depression and anxiety from the pain. I was given forms to fill out for STDB. I had my doctor fill out all paperwork, with multiple diagnosises, and all current medications treating the pain and depression and anxiety. He stated I am unable to work at all during this time while being treated. One week later the pain worsened, and my arm has been numb, tingling, and has radiating pain shooting down it non stop for over 1 month and keeping me up nightly. I started seeing a new chiropractor 3 times a week. My first call from Mutual of Omaha came 2 weeks after sending in my doctor's forms 2 weeks to tell me they were received- not approved yet I was told she needed more records from my dr to approve my claim, despite 5 diagnosises which would render me unable to work She asked if I was seeing any other doctors, and I mentioned the 2 chiropractors. Well now she wants their records too. One week ago July 26 she tells me she got my dr records but still needs the chiropractors records. I checked with both doctors, and both sent my records the prior week. I called the case manager on Monday and left a message. It's now Thursday and she finally called back after I tried every day with no success reaching her. She again tells me she's waiting for records from my chiropractors I told her they were sent a week and a half ago and my dr said someone contacted them this Monday from the insurance company asking where my records were, and they told them they faxed the prior Friday. Well she acts dumb and claimed it was not her who called my chiropractor Then after arguing with her about what the hell is taking so long to approve, she says she needs their records, then puts me on hold, and mysteriously finds my records from one chiropractor but still claims she needs the other's. I told her again they were sent, I feel I'm getting the run around and am going to be denied, because if they can't approve my claim based on my original doctor's records alone, then I'm sure one chiropractor is not going to make the difference. She became rude and said I can send your records for review now if you want, but it'll probably be denied, so if I were you I'd check with the first chiropractor. So we hang up and I call them, and of course they said they faxed my records to the insurance a week ago, but will do it again In the meantime, I am in Financial distress, had to take a cash advance on a credit card to pay bills, and have received zero money from this disgraceful company I even told the case reviewer I can't even pay for my copays, x-rays or MRI until I get paid. Of course she doesn't care Stay far, far away from Mutual of Omaha if you want to get paid when you're unable to work and need it What a fraud They are by far the worst Rude reps, don't return your calls, and find every reason to delay or deny your claim. Your money would be better spent saving for an illness to pay rather than paying premiums to this crooked company"
Commented on 2016-08-04 16:18:57 EST
"I have two policies, one 25,000 and one 10,000. I was late on payment with one of them, by a month and they told me until I paid it had went down to 90. I paid, but now I have questions about that and I've been on hold for 1 hour and no one comes to phone. There request is to call before 9am or after 3pm central time. I am calling after 3pm central time and no one has come to the phone. This company policies does not sound right, I am going to cancel and change companies."
Commented on 2016-04-04 13:56:37 EST
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