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American Pioneer Review

American Pioneer Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"they are absolute frauds"
Commented on 2017-10-23 15:42:19 EST
"This company uses Constitution Life to process claims and Constitution Life uses a 3rd party billing company. None of these companies know how the other works as a result you will NEVER have the claim paid. They are rude, incompetent and pathetic."
Commented on 2017-06-10 16:04:42 EST
"Long term care insurance. At first they paid appropriately on time without problems. Over the past several years, they stopped paying without a fight every month, despite the fact that medical condition has worsened over what was easily paid for a few years ago. They deny receiving paperwork. Requiring it be sent over and over again. Deny that paperwork was received even when they sign for certified mail. Totally corrupt and dishonest. It is clear they do everything in their power to avoid keeping their contract. Judging from other reviews, a class action lawsuit is in order."
Commented on 2017-04-08 21:38:38 EST
"I have filed three claims with no positive results. The last claim I made was in February and is still pending.I send paperwork, my doctor sends paperwork, it is received, action is not taken, and we are never notified of the next steps, even though we are promised a return call within 48 hours. My mother is now 88 years old and needs daily assistance. She has been paying since 1998. We have no recourse but to take this to court."
Commented on 2016-07-04 05:34:23 EST
"when filing claim for my deceased wife the keep claiming they dont have all paper work needed from docs shift me from one claim rep to another and are very rude they dont want to pay"
Commented on 2015-05-28 00:30:10 EST
"Impossible to deal. Can't ever talk to the same person. Claims ignored. Even though mail sent certified, no answers. We've paid them over $50K in premiums for Long Term Care Insurance - we are still waiting for payments for about $1,500. it looks like we will have to bring legal action."
Commented on 2015-01-07 18:15:21 EST
"My Aunt has a long term care policy with American Pioneer that she purchased in 1988. In July 2013 she was hospitalized and deemed incompetent. I started the procedure then to get her the 100 a day premium she purchased. Now it is July 2014 and she has yet to be paid a cent.American Pioneer keeps stating they have not received all the paperwork required and bounces the claim to different reps. I have yet to receive anything by mail requesting anything. I have copies of all the doctor statements that support she in entitled. THEY JUST DO NOT WANT TO PAYDO NOT BUY this insurance it is a total scam. "
Commented on 2014-07-12 16:34:45 EST
"The most unprofessional company I have ever had the displeasure to deal with."
Commented on 2010-08-24 06:21:13 EST
"They outsouce to foreign countries for their claims call center. So you are giving all your personal information to someone who lives in another country who can steal your identity outside the USA jurisdiciton. My claim was not processed even after several calls to them. It was only after I wrote a letter of complaint did they respond."
Commented on 2009-02-26 07:38:01 EST
"This company has repeatedly ignored my request to cancel my policy and continues to debit money from my account-This is rediculious-I am paying $166 a month and American Pioneer pays a total of $10 in dr payments-How senior frendly is that? "
Commented on 2007-10-19 14:09:33 EST
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