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Progressive Insurance Review

Progressive Insurance Company Overview

Customer Rating:
Rating: 2.5574 Reviews Progressive Insurance has received an average of 2.5 stars out of 5 based on 574 user reviews.

Company History:
Progressive was founded in 1937 as Progressive Mutual Insurance Company. Progressive is known as one of the more innovative insurance companies. They were the first to offer drive in claims service and to allow customers to pay their premiums in installments. In 1956, they launched Progressive Casualty Insurance Company which was focused on writing auto insurance for high-drivers. Progressive operates through a publicly traded holding company, Progressive Corporation, which was formed in 1965. The..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Progressive Insurance Satisfaction Survey

Overall, how satisfied are you, with Progressive Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Progressive Insurance

Company Contact Info:
Chairman of the Board, President, CEO   Glenn M. Renwick
6300 Wilson Mills Road
Mayfield Village, OH 44143
1-800-776-4737

Progressive Insurance Reviews and Customer Comments

"I would never recommend Progressive to anyone who is looking for an auto insurance company. When my car was stolen, I filed a claim with the company. My car was eventually recovered and deemed a total loss. When they reimbursed me for my car which was in great condition for a 2015 car they gave me around 3,000 less than what I initially paid for it... and I bought it used. I tried debating the amount with the claim agent but he made it clear that the amount they would reimburse me was not up for debate. If that were it, I might say Progressive is an okay but not great insurance company. But there's more. When the claim agent interviewed my girlfriend about my car being stolen, she mentioned that she drove my car every once in a while. Without mentioning it to me, the claim agent then added my girlfriend to my insurance policy because we live together and she uses my car. I was then hit with a bill to pay about 650 more for this change. And I was unable to remove her from my policy. My access to change it was restricted. So I had to call customer service and get the underwritting department to email me a form to exclude her from my policy. So if she ever got in an accident in my car, Progressive would not pay a penny to cover it. And if that wasn't enough, between the time my car was deemed a total loss and I bought a new car, Progressive charged me for coverage. I didn't even have a rental car during this 3 week period. I called customer service to get a reimbersed for that period since the insurance company was not doing anything for me at time. In response they told me I could not be reimbersed because my girlfriend had been added to my insurance during that period. I told them that should not make a difference and they treated me like I was a crazy person. They said that my claim agent should have told me about the steps to take to change my policy once my car was deemed a total loss but he didn't. HE DIDN'T EVEN TELL ME WHEN HE ADDED MY GIRLFRIEND TO MY INSURANCE POLICY I only knew once they charged me for the change. So they're charging me for a total fiction - a car that had been deemed a total loss and that was in their possession. Like I said before, I didn't even have a rental car during this period. I'm still fighting this issue but I doubt I will be get anywhere with these people. My advice to you is to avoid using this company altogether so you don't have to go through any of this unbelievably frustating hassle. I'm in the process of switching my coverage to a different insurance company right now."
Commented on 2018-07-09 10:50:41 EST
"Initial premium was reasonable renewal rates were much higher. When I called, I was told the discounts only apply to the initial 6 months policy. Called low balling"
Commented on 2018-06-15 19:08:41 EST
"They doubled my rates over the past 6 month period. I've had no accidents, violations, or claims of any sort in over 20 years. I have been at the same address for 10 years and my credit is fair-good. They refuse to respond to my emails and calling just leaves me on hold after passing my call from one dept. to the next until I finally give up and hang up. This is by far the worst insurance company I have ever had a policy with, and that includes Geico"
Commented on 2018-03-01 15:58:29 EST
"Useless, useless company. Crooks."
Commented on 2017-12-04 19:59:37 EST
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