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Progressive Insurance Review

Progressive Insurance Company Overview

Customer Rating:
Rating: 2.5582 Reviews Progressive Insurance has received an average of 2.5 stars out of 5 based on 582 user reviews.

Company History:
Progressive was founded in 1937 as Progressive Mutual Insurance Company. Progressive is known as one of the more innovative insurance companies. They were the first to offer drive in claims service and to allow customers to pay their premiums in installments. In 1956, they launched Progressive Casualty Insurance Company which was focused on writing auto insurance for high-drivers. Progressive operates through a publicly traded holding company, Progressive Corporation, which was formed in 1965. The..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Progressive Insurance Satisfaction Survey

Overall, how satisfied are you, with Progressive Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Progressive Insurance

Company Contact Info:
Chairman of the Board, President, CEO   Glenn M. Renwick
6300 Wilson Mills Road
Mayfield Village, OH 44143
1-800-776-4737

Progressive Insurance Reviews and Customer Comments

"Have not had a claim for 5 years, but when we did it went fast and smooth. We were astonished."
Commented on 2019-04-12 16:26:16 EST
"My vehicle was totalled by Progressive Ins. The other who person hit my suv had no insurance. Progressive Ins low balled the value on my suv. When I called to talk to adjuster, he was extremely rude and unprofessional. He kept screaming at me. I asked him to stop that, numerous times. He also kept talking over me. I finally said that if you don't stop yelling at me I'm going to record you. He screamed back I'm not allowed to since he didn't give permission. Ok, i understand that but i didn't appreciate the way i was treated. I've been in management for over thirty years and know how to politely talk to people. He just yelled and was closed minded. Every time I would try to talk, he deliberately talked over me. The man was having a hissy fit because I questioned his settlement amount. I will never again do business with this company. Buyer beware"
Commented on 2019-02-26 12:10:11 EST
"My car was sideswiped in a parking lot. I filed a claim and was asked to provide a self-report accident form which I did. Progressive approved my claim but did not provide me with a network autobody shop list. I have asked countless time. Claim rep does not provide customer service. Does not call back timely. I called the rep 5 times in one day and told her to please give me a time convenient for her so we can talk but doesnt care or call me va k. Its impossible to talk to supervisor. Absolutely deplorable claims service."
Commented on 2019-01-03 09:54:57 EST
"I feel frustrated that my policy rates continue to rise as the value of my vehicles declines and I have had no accidents or violations."
Commented on 2018-12-27 10:25:05 EST
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