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Progressive Insurance Review

Progressive Insurance Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Very rude customer service reps"
Commented on 2019-09-06 08:12:02 EST
"After calling for 2 months Progrssive Denied claim for hail damage on my brand new 2019 Chevrolet Silverado,still have not recieved a letter of explanation.I will have to file a lawsuit."
Commented on 2019-08-04 06:24:39 EST
"They do not answer phone. I have been on hold for over an hour twice..."
Commented on 2019-05-22 13:58:02 EST
"Have not had a claim for 5 years, but when we did it went fast and smooth. We were astonished."
Commented on 2019-04-12 16:26:16 EST
"My vehicle was totalled by Progressive Ins. The other who person hit my suv had no insurance. Progressive Ins low balled the value on my suv. When I called to talk to adjuster, he was extremely rude and unprofessional. He kept screaming at me. I asked him to stop that, numerous times. He also kept talking over me. I finally said that if you don't stop yelling at me I'm going to record you. He screamed back I'm not allowed to since he didn't give permission. Ok, i understand that but i didn't appreciate the way i was treated. I've been in management for over thirty years and know how to politely talk to people. He just yelled and was closed minded. Every time I would try to talk, he deliberately talked over me. The man was having a hissy fit because I questioned his settlement amount. I will never again do business with this company. Buyer beware"
Commented on 2019-02-26 12:10:11 EST
"My car was sideswiped in a parking lot. I filed a claim and was asked to provide a self-report accident form which I did. Progressive approved my claim but did not provide me with a network autobody shop list. I have asked countless time. Claim rep does not provide customer service. Does not call back timely. I called the rep 5 times in one day and told her to please give me a time convenient for her so we can talk but doesnt care or call me va k. Its impossible to talk to supervisor. Absolutely deplorable claims service."
Commented on 2019-01-03 09:54:57 EST
"I feel frustrated that my policy rates continue to rise as the value of my vehicles declines and I have had no accidents or violations."
Commented on 2018-12-27 10:25:05 EST
"I would never recommend Progressive to anyone who is looking for an auto insurance company. When my car was stolen, I filed a claim with the company. My car was eventually recovered and deemed a total loss. When they reimbursed me for my car which was in great condition for a 2015 car they gave me around 3,000 less than what I initially paid for it... and I bought it used. I tried debating the amount with the claim agent but he made it clear that the amount they would reimburse me was not up for debate. If that were it, I might say Progressive is an okay but not great insurance company. But there's more. When the claim agent interviewed my girlfriend about my car being stolen, she mentioned that she drove my car every once in a while. Without mentioning it to me, the claim agent then added my girlfriend to my insurance policy because we live together and she uses my car. I was then hit with a bill to pay about 650 more for this change. And I was unable to remove her from my policy. My access to change it was restricted. So I had to call customer service and get the underwritting department to email me a form to exclude her from my policy. So if she ever got in an accident in my car, Progressive would not pay a penny to cover it. And if that wasn't enough, between the time my car was deemed a total loss and I bought a new car, Progressive charged me for coverage. I didn't even have a rental car during this 3 week period. I called customer service to get a reimbersed for that period since the insurance company was not doing anything for me at time. In response they told me I could not be reimbersed because my girlfriend had been added to my insurance during that period. I told them that should not make a difference and they treated me like I was a crazy person. They said that my claim agent should have told me about the steps to take to change my policy once my car was deemed a total loss but he didn't. HE DIDN'T EVEN TELL ME WHEN HE ADDED MY GIRLFRIEND TO MY INSURANCE POLICY I only knew once they charged me for the change. So they're charging me for a total fiction - a car that had been deemed a total loss and that was in their possession. Like I said before, I didn't even have a rental car during this period. I'm still fighting this issue but I doubt I will be get anywhere with these people. My advice to you is to avoid using this company altogether so you don't have to go through any of this unbelievably frustating hassle. I'm in the process of switching my coverage to a different insurance company right now."
Commented on 2018-07-09 10:50:41 EST
"Initial premium was reasonable renewal rates were much higher. When I called, I was told the discounts only apply to the initial 6 months policy. Called low balling"
Commented on 2018-06-15 19:08:41 EST
"They doubled my rates over the past 6 month period. I've had no accidents, violations, or claims of any sort in over 20 years. I have been at the same address for 10 years and my credit is fair-good. They refuse to respond to my emails and calling just leaves me on hold after passing my call from one dept. to the next until I finally give up and hang up. This is by far the worst insurance company I have ever had a policy with, and that includes Geico"
Commented on 2018-03-01 15:58:29 EST
"Useless, useless company. Crooks."
Commented on 2017-12-04 19:59:37 EST
"They lowball you every step of the way, and there is no discussing any other options Arbitration, insurance commissioner complaint does very little good as the insurance business in MI is in bed with the commissioner and that dept."
Commented on 2017-11-28 15:49:13 EST
"I recently moved to another state for 7 months. I changed to Progressive because they said I could keep my insurance in my home state for that period of time. But three weeks later after I had changed to them they said I couldn't. This was either a bate and switch or an out and out lie to get me to purchase their insurance."
Commented on 2017-10-31 08:42:00 EST
"Suddenly, they started raising my rates. When I called to get a quote prior to changing my car to make sure I can afford it, they gave me the quote but when the bill came in it was 25. more than what I was quoted. Only 2 months later, they raised my rates yet again. When I called to ask why since I have lived in same place for 61 years, have excellent credit and no tickets or accidents in my life, they pulled that bullcrap line, There have been more claims than usual in your area, to justify the increases. First of all I happen to work in my state Atty General office Dept of Consumer Affairs and nwe get complaints all the time ref auto i8nsurance companies and the most common excuses that we hear that the insurance companies give are 1. There were more claims than usual in your area 2. It is not us raising the rates but the state is raising the rates. Both crap lies Direct from my state insurance commissioner is the stats showing that statewide from Jan 2016 to this present day there had been a 13% decrease in auto accidents in my state. Sop they are liars on that excuse thatr they gave me. Secondly, the state does not raise the prices In fact, the insurance companies petition beg the state 2-3x per year for the right to raise the rates and offer the state a percentage of the raises as a kick bag for allowing the raises. They will have you pay for the accidents of others and that is wrong. As far as loyalty goes, another bull crap because when you are loyal paying for many years, the rates should go down and not up if you have maintained a good driving record free of tickets and accidents. People need to start suing this and other companies that are making it harder and harder for people to legally own a car. It was better when auto insurance was not a legal requirement and totally up to car owners if they wanted to insure their car or not. Freaking bassturds , I am driving a base 21 year old car with no options at all which they sucked me in with a rate of 19. per month and now 2 years later so many raises that I am paying a lil over 2500. per year as if I were paying full coverage I am at basic liability for a new car"
Commented on 2017-07-07 04:02:06 EST
"I was lialble..but do not know if they will raise my insurance...I hit my girlfreinds car backing out of my garage,,"
Commented on 2017-06-22 05:16:20 EST
"Had a small incident with our garage door closing unexpectedly. We were treated like criminals for several weeks and then the agreed upon payment to the repair facility was screwed up causing more grief when we went to pickup our car. Worst insurance experience we have ever had"
Commented on 2017-04-12 06:08:42 EST
"I was a customer for more than 6 years.... I felt my premiums were too high I visited another Insurance agent... State Farm to be exact... Sat with a representative Gave my insurance details from my progressive policy to be sure to compare apples to apples.... Progressive was 282.00 a month.... State Farm 151.... I made the Mistake of thinking customer loyalty mattered.... I see how they pay for all their commercials now... Off of the backs of people who think loyalty matters"
Commented on 2017-04-03 18:20:29 EST
"Have had Progressive for over 4 years, had to switch due to USAA dropped my auto insurances due to issue with teen driver. Progressive was a little expensive, but was expected due tot he of claims, tickets with teen driver. So was thankful for them taking us. But after 4.5 years, I am not reviewing as they raised my rate, after they had went down over the last 2 years. Said due to my husband one accident over a year ago, and still due to young driver, but many had fallen off as many were in 2013. Except my husband had a fender bender in 2016, so they say unable to reduce. so, shopped around, and found 250 cheaper per 6 months with GEICO. So, have to change, after all. I have asked twice, but no one today offered to even review it again, so it was cancelled, to save otherwise they were great, with any claims."
Commented on 2017-03-14 16:31:48 EST
"Best rates, easy claim processing, their service centers are awesome Drop off the car, pick up my rental, and pick it up when it's fixed, no hassle or having to deal with collision shops."
Commented on 2017-03-02 22:22:07 EST
"I chose Progressive because they were less than anyone else. I signed up for 6 months with them. They automatically renewed me after the 6 months were up raised my rate without warning by 40 a month. I called and asked for some help with my rate 300 a month for 1 car they said their was nothing they could do. I told them I would have to cancel because I couldn't afford it. I then received a bill in the mail for 177 They said I was responsible for paying the rest of my 2nd 6 month term with them. If I told the cust serv rep on the phone, I couldn't afford 40 more a month, why would she not have mentioned that they were going to zap me with this fee When I called inquiring about the fee, I was put on hold for over 30 minutes and eventually just hung up because it was evident that they weren't coming back."
Commented on 2017-01-22 14:27:22 EST
"Try to collect on a life policy they will give you a run around , asking for one thing then another and another. They try hard not to pay after a death of my mother."
Commented on 2016-12-05 08:37:49 EST
"This is a company started by 2 attorneys, completely run by a patented business software system, agents will not live less than 3 hours from you, NO PHYSICAL BUSINESS LOCATIONS where you can speak to someone in person, it pays attorneys to deny handleyour claim instead of paying your claim, been in court over two years against them now for SHERMAN ACT VIOLATION, don't forget you can't say you have insurance when suing in court. They always win. Just throw your money in the garbage, more satisfaction that way at least. They ruined my life."
Commented on 2016-11-11 05:38:49 EST
"I was warned by my prior insurer that Progressive would draw me in at a low rate and then raise it. I recorded calls with Progressive asking them about this and made them check my driving report before accepting. After six months my rate increased over 20 without cause. I was told by a supervisor I was given a e-sign discount for my first term. It was a bait and switch. He arrogantly dared me to try to fight it. I checked online and they do it all the time along with other exploitative business practices. I called them again and a new policy agent answered but they honestly are kept in the dark about it. How vulgarly dishonest."
Commented on 2016-10-26 12:46:21 EST
"The paperless discount is a trap. They just switch to the higher rate based on information we've attained and slam you with a higher bill. Customer service personnel is arrogant. The Snapshot gimmick is just a scam. Don't go near this organization to put it politely."
Commented on 2016-09-21 08:29:15 EST
"my truck was stolen, I live in Kansas truck was recovered in the Arizona desert, I received a call from progressive telling me nothing was wrong with my truck, except for broken window. after flying to pick up the truck I found it in very bad shape barley ran transmission overheating and lots of merchandise stolen out of it. I called progressive they said to take it to a shop, not being from that area I took it to the closest shop I could find . After at least 3 visits from progressive and them changing their version at least twice to fit their scenario or opinion of what caused the problem progressive then denied my claim . I would not use this company, they are very dishonest and will do anything they can to deny your claim and it was obvious from my very first conversation I had with them."
Commented on 2016-08-22 06:07:36 EST
"We found their prices to be higher. Check around"
Commented on 2016-07-20 12:53:49 EST
"Progressive will cancel you if you are 2 days late making a payment"
Commented on 2016-05-25 07:34:24 EST
"I cancelled the policy upon finding insurance over $500 less expensive with another company. I was charged $164 for 2 days of coverage after I cancelled the policy. "
Commented on 2016-04-18 10:59:12 EST
"Given paperless discount and I provided three ways to contact requiring no paper. I refused to open an account. I did not want to be harassed my marketing. Opening an account gives them permission to share your personal information. They know that the contacts are available as I am constantly contacted by them. All contacts lead to mandatory account. I have to change my phone number. "Someone sold my personal information. They sent me a bill because I was removed from paperless discount. "
Commented on 2016-04-18 07:29:04 EST
"Never had a auto claim, but home claim was denied because I didn't get a rider I was never told about,I asked for full coverage when I bought then was told they have 15 different riders to buy after I tried to make claim.don't buy PROGRESSIVE home insurance scam"
Commented on 2016-02-26 16:51:57 EST
"Roadside assistance left us stranded on interstate 95 for over two hours. Complaints to their Customer Care fell on "deaf ears" "
Commented on 2016-01-12 06:24:00 EST
"Customer Service is next to impossible to contact by phone or email or regular amil...last time it took six6 weeks and basic policy information requested for my policy was not available. The response was a copy of a blank "boiler plate" policy terms and conditions without any details relating to MY specific insurance policy for which I have been paying the required annual premium for over 20 years "
Commented on 2015-12-14 18:19:47 EST
"Good customer service and claims process, high price."
Commented on 2015-09-28 06:24:50 EST
"policy billing, if you have more than one vehicle, becomes impossible to decipher. a payment infull for a six month premium is still billed monthly,with ten dollar late fees added, each month. payment surcharges are added if you use credit and debit card. and customer service reps at the company have not been able to tease out which of my premium payments went for what vehicle and how the money was transferred to them. the progressive company has not given me a list of payments i made to them,or how this money was applied to my policy. i have my debit and credit card payment records i made to them but their billing is so messed up it is impossible to sort out"
Commented on 2015-04-13 23:09:28 EST
"You become their personal costumer . and they pay attention to you as an individual"
Commented on 2015-02-21 14:09:09 EST
"Kids have used more than I have. All new drivers. All claims handled professionally and speedy even when they the kids were at fault. I was notified by progressive before I was informed by my girls in both cases. Rates increased as expected for a 16-17 yr old driver in an accident. My only complaint is I have moved up levels, yet I do not know what the levels mean or the benefits of each level. As a 55 yr old driver, the only time I use it is when my windshield is broken by a truck who throws a rock. Claims are processed and the service is great"
Commented on 2015-01-24 11:40:38 EST
"I've had progressive for eight years and had my first accident where I was at fault in beginning of November 2014. My car was a total loss and I still haven't heard from my claims rep The service is horrible I kept calling my claim rep I've left several messages I've emailed her and yet and still have I received any calls or emails from her nor a check for the totally loss of my car It's now December 12014.and still no response from progressive Progressive need to stop paying Flo all that money for commercials and take care of thier customers I find this very disturbing and I'm not happy with the outcome so far Don't go with progressive the service is horrible"
Commented on 2014-11-30 08:45:46 EST
"Bad customer services agents were unfriendly and attitude difficult to talk with. Company only liked to rise rates and get more money from customers."
Commented on 2014-10-22 23:36:02 EST
"terrible customer service. always increasing rate stay away from Progressive. "
Commented on 2014-10-19 01:35:20 EST
"Lighting fast on processing my claim on a fender bender. Exceptional customer service and appreciated the follow up call. "
Commented on 2014-09-18 10:27:51 EST
"I've had them for 10 years now. Only one collision and one comprehensive claim deer over those 10 years. The claims went smooth and for the comprehensive claim i was in my car less than 3 weeks after the accident and my rates stayed the same. Didn't even affect my 3-year accident/violation free premium.- Satisified Customer."
Commented on 2014-09-09 18:26:42 EST
"Shocking customer service - just awful. "
Commented on 2014-07-29 11:33:06 EST
"I do paperless billing etc. I did not see an email asking for proof of garaging address. They went and found my address of almost 10 years ago in a city I no longer live in and are now saying I owe a balance of 1553. I received no notice of this until they tried to process the payment with my bank. I do not own property have utility in my name and unable to work from surgery. I guess its guilty until proven innocent with them. I don't know who the "consumer reporting agency" is they used but their records are super old and now I am paying the price. I am hoping to sort out this problem. This is an awful business practice and a phone rep treated me condescendingly and as if I were lying. Told me no use talking to her supervisor. I smell a scam because I found out they did the same thing to a friend. Horrible. Any proof of residence I have they say - nope - not unless you can prove you received it within the past 60 days. I am livid. I will def never use them again. "
Commented on 2014-07-25 20:41:07 EST
"I have been with Progressive for over 7 years and had one minor accident claim. They paid the claim and my rates didnt increase and everything was fine. Then I got a 2 pt. defective vehicle ticket and my rates shot up 25% at my next renewal. I havent had any prior tickets during my time with this company and I was shocked at how much my rate went up. When I called to ask about the increase they said it was primarily due to the ticket and a slight increase from normal rate increases. I cant believe a non-moving violation will increase your rate so much with this company. I will be shopping around and finding another insurance company who has a better policy on minor non-moving violations. How can a company not increase rates for a claim they paid out for and then increase rates for a minor traffic offense? "
Commented on 2014-07-23 09:39:25 EST
"My daughter totaled a used vehicle that I her father bought insured myself one day after the policy went into effect. She was a honor student works full-time and has a 3 month old baby who she is raising herself. Progressive is investigating her like she is a criminal I would highly recommend to anyone considering using Progressive to stay clear of this company"
Commented on 2014-07-03 10:31:24 EST
"Obtained coverage based on their recommendations agreed to the amount. Once we signed for coverage and they "reviewed" our information the coverage went up 3000.00. Progressive says the agent gave them the wrong information Agent says Progressive told THEM how to classify the business. Neither one will do anything about the additional 3000.00 due from US."
Commented on 2014-06-30 09:27:17 EST
"Website is full of lies and deceit do your own math when they attempt to explain how much a total loss costs. They add a credit to a debit I was involved in accident other driver clearly at fault his company recognized this but Progressive "grabbed the claim stating they could remove the burden and settle it quickly. 18 days not even close I don't know how they claim 7 days. Why would Progressive grab a zero fault claim? The answer lies in subjugation and they will make their money at my cost. I have taken copious notes caught them in 6 lies 3 threats and their towing operators are even worse... I have to hire an attorney to protect my rights from my own insurance company FYI State Farm insurer of at fault party has settled with their customer who is very happy with their process. Run Away Quickly run away from them."
Commented on 2014-06-26 00:25:41 EST
"Progressive is playing a monopoly for new commercial companies providing a non-set prices which are extremely high. Their price explanation is that prices vary. My insurance is double in price where my friend has same business with same coverage's MORE drivers and pays a fraction."
Commented on 2014-06-09 08:03:24 EST
"I only got a check for 500.00 when my claim estimate was over 833.00 . feel used and taken advantage of. I pay each month do my own research about the claim myself got the video of the accident myself-and this is what I get? 500.00"
Commented on 2014-03-27 16:16:07 EST
"Claims agent pushy and downright rude and disrespectful."
Commented on 2014-02-18 03:07:10 EST
"My homeowners went from 500 a year to 2050 a year when I called them they wouldn't give me a good well explained reason they just keep saying the state of Utah made them do it. I will be changing my insurance for my house and car and I will never use progressive agin. "
Commented on 2014-01-29 19:37:01 EST
"My main and only complaints with Progressive are regarding the claims adjuster. I did not feel he represented my interests explained information and the process to me to my satisfaction and has made the claims process even more frustrating and inconvenient for me. Up until this experience I have had no reason to dislike Progressive. But I may now research switching companies after this claim is resolved."
Commented on 2014-01-14 18:25:52 EST
"My only concern is with their rates. Our cars are almost nine years old with low mileage and the rates seem to be higher than they should be so I'm looking around."
Commented on 2014-01-14 09:52:25 EST
"Adjusters were polite patient gave thorough explanations and returned calls and emails promptly. The representative who came to the court hearing where my ticket was ultimately dismissed was very helpful. I am sincerely grateful for the help I received from Progressive after the car accident I was in."
Commented on 2014-01-07 03:05:11 EST
"After Year my premium went up %40 Service sucks Stay away from this company "
Commented on 2013-12-31 17:02:45 EST
"I had American Family before switching to Progressive. When I switched my one year premium dropped 400 for the same coverage. I have had to file two claims with Progressive one for a not-at-fault accident and one for an at-fault. Both were handled very quickly and well. My car was a total loss in one instance and I was not 100% satisfied with the payout but I think that is fairly common across the board when it comes to total losses. One little hint when searching for insurance go through an agent who works for several different companies. They can quickly compare the different companies to find the best rate for you. Also they can quickly make any changes to your policy and answer your questions MUCH better and more quickly than a large insurance company will. Thanks"
Commented on 2013-12-18 12:05:27 EST
"they have treated me like if i was faking my claim they are rude and have been bulling me every step of the way i will never use them again"
Commented on 2013-12-16 19:53:14 EST
"I am 53 and have not had a claim nor ticket in 28 years. I received a very good quote on 4 vehicles and decided to go with Progressive. I paid in full for 6 months. A month later they came back and said they had 'mis-quoted' and wanted another 47.00. Then after the first 6 months when it came time to renew still no claims or violations the new policy was 200 more than the previous 6 months... The ol' Bait and Switch' Buyer beware......."
Commented on 2013-12-15 10:01:13 EST
"they always exceed in all my need there awsome"
Commented on 2013-11-20 17:32:40 EST
"I hate insurance companies. I don't trust any of them. But I have to admit we have had great service and prices with Progressive I can't even believe I'm saying this. My wife had an accident that totaled our car while we were out of state. No injuries just property damage to car. Everything was settled in a week and a half. Adjuster and folks on the phone couldn't have been nicer or more competent. I think it was because we were dealing with a small town but I'm very impressed."
Commented on 2013-09-13 09:43:53 EST
"Nobody will call and let me know what is going on with the claim. They avoid calling back ect. Very poor customer service."
Commented on 2013-09-11 13:47:44 EST
"We had to have our home inspected by one their contracted inspectors. In March they told us we had to "correct" problems they had identified on our property. Items were the house needed to be painted we are painting it ourselves lawn debris we have some remodeling scrap and we have broken steps cement corners/tips 1 inch for this they cancelled our insurance"
Commented on 2013-09-03 13:12:42 EST
"It is a very good company and i have not had any problems with this insurance provider."
Commented on 2013-05-10 18:28:38 EST
"Progressive left me hanging for 2 weeks before any work was started. They have an office in the collision center bldg and no one knew my vhiclewas there for repairs. it took almost 2 months and talking to more than 20 seriously I kept track people for the repairs to be completed. I am switchng my auto rv and motorcycle insurance as soon as possible. And by the way during this ordeal I never met anyone from progressive."
Commented on 2013-03-19 14:53:30 EST
"Fair and honest company to be insured with."
Commented on 2013-03-14 16:24:10 EST
"Every contact w/Progressive-on line in person and by phone-was easy and helpful. Everything was handled so easily and stess-free and our rates have actual gone down over the years. After coming from Geico where everything was complicated and senseless it was a refreshing change"
Commented on 2013-02-18 08:49:37 EST
"policy was cancelled and they charged my account 175.00 dollars anyway. this is most assuredly the way to be business."
Commented on 2013-02-12 07:08:50 EST
"i had speacial insurance on a custom motorcycle well it was stolen and they are trying evevrything not to pay for the coeverage"
Commented on 2013-02-07 17:33:38 EST
"got in a car accident and totaled my car - gave me a check for the car within a week. that part was great. then they jacked up my insurance costs at renewal time to the tune of an additional 250 a year this was not related to the accident that price went up within the month. called to ask why - no reason just a standard increase. nothing to do with my driving record. said it was typical rate for the area that i lived in. i said i have lived in the same location for 20 years what has changed in the last six months. no answer just repeated that the increase was normal. i shopped around and switched insurance carriers - seems like a bait and switch operation to me. "
Commented on 2013-01-23 13:21:35 EST
"It has been more than 2 years. Never paid my claim. Car accident was not my fault proof from the police report. They put on my records it was mine. Increased premium do not care regard my calls and email. No response no money. Switched to different company. "
Commented on 2013-01-03 07:30:06 EST
"Customer service and claims processing is outstanding. Unfortunately they have raised my premium with out any claims being made so I will probably shop around."
Commented on 2012-10-17 19:45:26 EST
"I had an accident with another progressive driver.... He ran failed to yield and was cited for failure to yield... Took 3 weeks before my vehicle was looked at and a month and a half before it was settled... Made numerous calls to the adjuster not once did she return any calls to me or body shop or other people involved"
Commented on 2012-10-12 15:56:18 EST
"The claim process was very smooth and coordinated well by customer service."
Commented on 2012-09-17 22:10:59 EST
"Very prompt with phone inquiries. "
Commented on 2012-09-02 12:22:37 EST
" They are very untrust worthy and should be investigated. They look for ways to not pay claims"
Commented on 2012-08-28 18:28:12 EST
"When My policy was up for renewal I had to call to find out if the rates were the same. After being hung up on twice I finally got to speak to someone and My policy went up 20.00 a Month. I was told because of all the claims made and because of my age 67.. I will never recommend this company. All there commercials on TV is why our rates are going up. I have three words for you FLo. Your Not Progressive. Everytime your commercials come on I flip you right off. You used to make me laugh no I just find you and your commercials discusting. "
Commented on 2012-08-27 11:39:34 EST
"I have had an auto claim which they handled to my satisfaction. I also had my home insured always paid my annual premium on time and did not file a claim for close to 30 years then suddenly received an impersonal xeroxed form letter in the mail stating that my policy would be canceled effective a month from now because of one or more of the following three reasons all bogus reasons that did not really apply to my case. Only one of the three seems to have some validity my house is located close to a regional park which has easy access to fire-fighting equipment and has never had a fire. I also had a septic tank repair bill of about 2000 and after receiving my rejection letter I decided to make a claim which they denied. What a letdown all the thousands of dollars paid to this rip-off company over all those years and to end up being treated worse than a dog. "
Commented on 2012-08-21 17:18:42 EST
"Progressive is unethical. They will use every trick in the book to avoid paying valid claims. Shop somewhere else."
Commented on 2012-08-14 13:21:11 EST
"Do not use Progressive - they will not pay out even when there is a clear case that they should. do your research - these are crooks"
Commented on 2012-08-14 04:41:39 EST
" Do not plan on your rates going down with no claims false advertising They get you in with low rates then raise at every opportunity- left on hold for 15mins"
Commented on 2012-08-06 11:09:26 EST
"Progressive is one of the worst insurance companies I have ever delt with. They first approved my claim then denied it 7 days later due to "act of god" clause. What do I have insurance for then?? "
Commented on 2012-07-27 13:43:33 EST
"I have had 2 accidents where the other car was at-fault. Progressive has been very helpful in dealing with the other insurance companies and giving advice. My 6-month insurance rate went down by almost 200 without any actions from me. "
Commented on 2012-06-29 18:07:33 EST
"Live in Michigan but accident was in S Carolina. Insurance company never paid for the frieght expense to get the car home. Picked a Body Shop that could not meet deadlines and due to this had to pay addiitonal out of pocket rental car expenses. Promised all of this back at the start of claim and than never delivered. "
Commented on 2012-05-29 16:23:45 EST
"I had Progrssive auto insurance for a year and a half. My experience was terrible. I have a clean driving record and they raised by rates every year. Also they provided me terrible customer service. So I switched to Allstate."
Commented on 2012-05-08 16:22:32 EST
"Customer service has been great over the last several years. Very friendly always helpful. Rates have been going up a lot though on home insurance lately over 40% this year 30% the year prior and I have never filed a claim so probably switching companies. Just beware of rate creep but overall they have been great especially the auto insurance which is through Progressive and not an outside company. "
Commented on 2012-05-07 13:51:42 EST
"Had the worse insurance experience with this company.I never received mail from them or email. I only received one piece of mail stating I was at risk for having the policy cancelled due to not sending them a copy of my license. I had faxed it over and next thing you know ..they cancelled my policy.. when I called in they had told me they sent me letters and emails stating the copy of license was no good....never received anything..then.. I had to redo my entire policy...however now it was 200 more since I had had no car insurance...there was supposedly nothing the could do. . .I have found a better car insurance company that is so much cheaper than progressive regardless of whether I had insurance or not. Customer service and supervisors are unhelpful and rude. Never again"
Commented on 2012-05-04 17:24:07 EST
"Have had Progressive Insurance for over 8 years. No tickets in 40 years. Had at fault backing accident totaling 1725.00. Had Progressive "Diamond Membership" which was to forgive both minor and major accidents. Found out direct from Progressive that a minor accident was only 500.00 limit and a major accident was only 1000.00 limit. Are they serious? As claim was 1725.00 for first accident this put me above the major accident cost level and they penalized me 4 points and drastically raised my rates BEWARE of this company"
Commented on 2012-05-03 18:08:12 EST
"When you get your vehicle repaired through them their so called lifetime warranty is useless. All they do is give you hassle. Their paint materials suck."
Commented on 2012-04-18 10:02:21 EST
"If insurance is extended and payment is accepted then it should not matter whan a claim is filed. Policy was cancelled due to burglary claim filed within "underwriting period". We have bundled house and car insurance and have never filed a claim until now. Burglary happend three weeks after buying a house and moving in."
Commented on 2012-04-12 06:09:14 EST
"Big talk no walk."
Commented on 2012-04-05 20:30:38 EST
"My new motorcycle got stolen after half a year. When calculating the retail/compensation value they did not take transportation licensing fees etc. into account since they where separate points on the original bill leaving me with around a 1000 to pay out of pocket for getting a replacement. So effectively I get for a 6000 motorcycle 4000 after half a year 33% value loss in 1/2 year. I need an insurance that is reliable and not one that accomplishes low rates through low performance."
Commented on 2012-03-28 22:17:02 EST
"Customer service has been very helpful. In the course of 6 months I saved almost 600 by switching from Titan to Progressive. Progressive agent was always willing to address my questions."
Commented on 2012-03-16 11:24:15 EST
"Rates have increase every six months over 400.00"
Commented on 2012-02-18 07:52:32 EST
"My car was parked and hit by a car going about 40mph straight on. Progressive paid for the cosmetics but any damage that was created by the impact was not covered. They did everything they could to relate damage to "pre-existing" problems. When i got my car back it couldnt even pass a state inspection. I have to sue them now. "
Commented on 2012-02-17 17:16:05 EST
"Very affordable and the one claim I had for a windshield was handled quickly and very easily. I wish they offered renters/homeowners insurance in Florida."
Commented on 2012-02-03 15:30:20 EST
"Progressive has amazing customer service. Love them"
Commented on 2012-01-29 22:07:23 EST
"Has taken over 9 month to settle a lighting damage complaint to our home."
Commented on 2012-01-25 09:52:56 EST
"Ha ha. Progressive is charging me extra monthly. I was in a auto accident a bad one. The idiotic kid who blew the stop sign and did not have insurance has made my life hell. Since my insurance had to do a underwriters policy Progressive feels it is ok to charge me extra monthly. HMMMM I get hit by an uninsured drive die come back and now Progressive says ta dah you have to pay more on insurance. Whatever. Now the kicker after having a policy for years with them with no claims no late payments pay ahead good snapshot Progressive contacts me tonight to tell that they think I am getting discounts that I do not deserve I am going to have to pay more. SERIOUSLY. I have a solo policy with them me and my fiancee have a joint policy with them even tho because of the wreck I am still unable to operate the vehicle the joint policy is under so they should feel lucky we have even kept insurance on it. And out of the blue they think I am getting things I do not deserve and they want me to pay more. I do not think so. Is this how Progressive wants to do business with good hard working American customers?Guess we will see. "
Commented on 2012-01-18 17:14:18 EST
"Overpriced. Clueless customer service. Only care about the bottomline. Disgusting"
Commented on 2012-01-07 06:27:33 EST
"they totally suck"
Commented on 2012-01-03 17:11:48 EST
"Progressive is a very professional and reputable company. The one time I was in a collision they helped as best they could and quite promptly. The only reason I didnt get what I needed is because I didnt call police to the scene dont EVER make that mistake I would recommend them to anyone willing pay middle of the road premiums for great service. Thanks"
Commented on 2011-12-06 10:44:04 EST
"Their website is NOT user friendly and when questioned about the changes the representative lied and said the changes to the website were Federally mandated. Hate deception"
Commented on 2011-12-02 10:51:05 EST
"they started to charge me extra 10 a month because their representative couldnt write my email down and when I talked to them they said its not their fault and I have to pay that extra 10"
Commented on 2011-12-02 06:51:13 EST
"Bought homeowners insurance through Progressive since we had our car insurance with them. 3 weeks after closing they sent a notice of cancellation not conditional renewal cancellation because the steps had no rail and the roof had shingles curling. We have less than 3 weeks to find another carrier. We havent even moved into the house yet."
Commented on 2011-11-28 12:52:39 EST
"I recently switched to Progressive from State Farm. Ive had to call twice to update information and ask questions. I was assisted within seconds. It only took a few minutes to be helped which usually doesnt happen that easy for me. Im VERY happy at this point with Progressive."
Commented on 2011-11-28 11:24:19 EST
"I would NOT recommend Progressive Insurance to anyone While the sound of cheaper premiums sounds great it certainly comes at a priceAt claim time they will leave you in the cold"
Commented on 2011-11-22 20:45:22 EST
"They want to give me a check for 2000 less than what the damage is in my claim. How am I supposed to get the other 2000 to get my repairs done. I have been waiting almost 90 days for this to be completed by the appraiser and this is the information I received. These are the worst people to deal with."
Commented on 2011-11-18 13:11:29 EST
"Went up really high on premiums and not sure why."
Commented on 2011-11-18 06:12:56 EST
"need to improve customer service"
Commented on 2011-11-17 20:57:15 EST
"great company"
Commented on 2011-11-16 11:17:17 EST
"Progressive Insurance Company is the worst company that I have ever worked with. Very poor customer services managers never return calls trying to get out of their obligations and most dont care about your loss. My advice is to run as fast as you can from them. Do not believe everything you see in their ads. "
Commented on 2011-11-13 11:19:07 EST
"Customer Service is number one with them. They really do try to help you with your claims."
Commented on 2011-11-11 09:23:00 EST
"The adjusters were very rude because I did not use the collision shop they recommended."
Commented on 2011-11-04 14:52:53 EST
"Easy to deal with good claim service sent a letter cautioning of poor credit score. Would have stayed with them but double rates "
Commented on 2011-10-23 10:49:55 EST
"I had a policy w/ Progressive for 9 years. Each and every year it went up and up and up. Now mind you I never had a claim it just went up and up and up. Yet I would see all the commercials touting how progressive did sooooooo much for their customers. Sure they did just not to this customer. Progressive told me that my 725 credit rating was less than desirable. Low and behold I got smart and called around. What did I find Multiple insurance companies that not only desired my credit rating BUT had substantially LOWER insurance premiums. How much lower you ask My progressive 6 month policy would have been paid for in two lousy months. So you ask what did I do Well I called progressive to see what they would do for me. Guess what they lowered my premium guess my credit rating got better in their eyes when I asked them why they just didnt give me the lower number to start I was met with stammering and stuttering on the phone. Oh and by the way Progressive didnt match the premium didnt come anywhere near it. Want to know what the Progressive agent said to me She said that if it were her she would jump all over that other insurance company policy and save my money. Gee finally an honest response. FYI the new insurance company is rated in the top 5 in the country."
Commented on 2011-10-21 11:29:16 EST
"We have had insurance for our boat with Progressive and have had to make two claims one caused by a rock and one by a muskrat. BOTH times Progressive came up with an excuse to not cover our claims. They told us to take the boat to get fixed and then refused to cover the cost. These are the only two insurance claims we have made in 20 years. Why pay for insurance I would NEVER recommended Progressive to anyone."
Commented on 2011-10-20 14:40:50 EST
"Progressive as other folks said increases rate in 6 month without mentioning anything in policy. Their snapshot discount is just to fool the customers. on one side they give nice discount on via snapshot and on other side they will increase your policy without mentioning a single word. if I look at my renewed policy after 21 snapshot discount my premioum is increased by 10. so what does this tells you. I called them to ask why there was increase in policy they did not provide any reason besides telling that we do adjust our rates time to time."
Commented on 2011-10-16 10:08:32 EST
"We were hit from the rear by another insurance co. driver. My wife never had an accident or citation over 40 years of driving. During her treatments to get back to where she was before the accident that the other driver was cited for progressive stops paying her bills. Bills about 15k. We have 50k coverage. shame on you progressive shame on Flo. You can not print the anger we have for you. You will be billing the other insurance co. when her treatment is complete. Sold us a policy you wont cover. This is why our country is in the jam we are in. Money thieves."
Commented on 2011-10-01 14:38:12 EST
"I was rear ended Progressive offered a much lower amount for the cost of repair. The other drivers insurance totaled my car and offered to pay 6k more for damages. "
Commented on 2011-09-29 22:15:36 EST
"A Farm Bureau insured failed to yield at stop sign my car isnt drivable. But it is with MY insurance company Progressive that Ive spent hours and days on the phone with attempting to get issue upon needless issue resolved. They are dishonest rude.... My agent and his secretary have also spent a lot of time on the phone with them to no avail Progressive said I canceled my policy with them I DID NOTand now everybody tells me they cant access that information then transfers me to another department who tells me the same thing... round and round we go. "
Commented on 2011-09-27 11:43:21 EST
"I have been with Progressive since 2001 I believe. I have had no issues with them and they always have been there for me. When my husband locked our keys in the car at the mall and I was five monthe pregnant It was getting dark and it was raining. I called progressive and they got a tow truck out and opened our doors. I dont remember how long it took. After having a baby you forget things. But I do know it was a sufficient amount of time. They always followed up with calls to let me know how long till they got there and made sure that they did. I moved to Texas before I got Progressive and went with a little hometown insurance company. Not knowing if you move you have to find another insurance company if it is another state. So I got Progressive and have been with them ever since. And when I move I can take them with me so I just need a change of address. I so would recommend Progressive and am sorry any ones had a problem and wouldnt use them. Thanks Very Satisfied with Progressive in New Albany In"
Commented on 2011-09-22 08:12:48 EST
"This company denies all claims with hopes you will not spend the money taking them to court. I will be taking them to court soon for bad faith and I WILL WIN. progressive is a joke and your foolish if you get insuranse from them just to save a buck. "
Commented on 2011-09-19 12:27:16 EST
"Do not trust Progressive or Homesite Insurance to honor the policies they write "
Commented on 2011-09-10 15:59:19 EST
"Expect the claims process to be drawn out forever. Do not expect to be called back by your claims adjuster. Do not expect fair market value for your payout. Expect to be treated like a criminal. Expect them to lie cheat and steal."
Commented on 2011-08-31 13:05:10 EST
"We had an undetectable leak from a dishwasher that ran down the slab so until it showed up in the bedroom mold had already grown in the walls. Our experience called claims 9am Thursday morning emergency repair company called us an hour later came to our home the next morning n began demolition and plumber showed up. Walls cabinets carpet padding removed areas contained air purifiers and dryers placed in the home... keep in mind this all happened in less than 24 hours from placing the call. Now reconstruction starts next week. We were well taken care of by our insurance company. I am one to shop insurance at every renewal but no longer I am sticking with this company they treated us respectfully and jumped right in to help "
Commented on 2011-08-27 10:46:03 EST
"progessive sucks"
Commented on 2011-06-27 20:57:41 EST
"been almost a month and no answers on my totaled truck . never a return call and only excuses. "
Commented on 2011-06-22 07:23:36 EST
"Rude and not helpful at all. They have no concern for their customers but only for their money. Find another company it is in your best interest"
Commented on 2011-06-20 11:58:35 EST
"They steer you to their own shop network and try to repair your vehicle with junkyard parts including safety parts like taillights and wiring harnesses. After 10 years with no claims other than glass dings they raised our rates 400/yr because of a single vehicle accident claim where they paid out 1500. I paid them over 10000 in premiums and they do this over 1500. I will be changing carriers quickly."
Commented on 2011-06-17 17:03:38 EST
"Dont recommend. Feel like I am dealing with robots who neither care for the company or their loyal customers."
Commented on 2011-06-16 12:56:40 EST
"I switched to progressive as their prices/coverage were better than AAA. I enrolled in their snapshot discount prog. have had to call about 10 times. Each time getting different miss-information about the program. The result was that I did not get a renewal discount at the end of 6 months now have to re-enroll start again. When enrolled they forgot to send me the snapshot data collector. Now I have called again to start the enrollment process again. This time I was given differnt info. on the program that contradicts the last call. Very poorly launched program."
Commented on 2011-06-07 11:26:45 EST
"Dont file a claim within 60 days or they drop you without notice"
Commented on 2011-06-07 09:42:03 EST
"Rude on the phone, unhelpful, high rates. I would NEVER insure with them again, or recommend them to a friend or family member. DO NOT INSURE WITH THEM."
Commented on 2011-06-02 10:29:10 EST
"Progressive is a perfect name for this comapny, every excuse possible to "progressively" raise your rates after they get you with there low rate. never again! And word of mouth is the best form of advertisement."
Commented on 2011-06-01 14:40:05 EST
"rate doubled with purchase of safer vehicle"
Commented on 2011-05-19 12:17:41 EST
"I never had a insurance company this bad.when you have a claim its well call you dont call us."
Commented on 2011-04-23 03:54:59 EST
"Rates have been progressively going up."
Commented on 2011-04-22 13:34:38 EST
"Very deceptive procedures with insurance quotes and billing practices.. Customer service is terrible and rude..No claims filed with them and still treated like trash.. My advice is to run as fast as you can from them ..Do not believe everything you see in their add on tv.."
Commented on 2011-04-21 12:39:15 EST
"I had a theft on my car tires and progressive came two days after i called and tow the vehicle and after that they took 7 days to replace the tires (Totally 10 days for replacing just tires). Then you can think of in case of some major accidents how much time they will take."
Commented on 2011-04-17 19:03:22 EST
"My wife and I decided to shop around because we felt we were getting ripped off and wow were we ever. We changed companies and canceled with Progressive. A week and a half later Progressive took a payment out of my account and overdrew my acct. 2 weeks later they finally fixed the problem then sent me another bill for return payment. These people are ignorant and I will never get insurance from or recomend them to anyone."
Commented on 2011-04-08 10:49:34 EST
"My husband car tire flew off while driving on the Frey last night. We had it towed home last night. We called progressive our insurance company to make a claim, and we were told they were too busy to take our claim and they would get back to us tomorrow! This is the worst company ever!"
Commented on 2011-04-06 08:44:20 EST
"Insurance rate kept going up every year. No accident or violations and value of car going down yet rates kept going up."
Commented on 2011-03-27 09:29:33 EST
"For a company who claims they have discounts, please show me where.I get one for having an active alarm and save a whopping $24 a year. They offer no discount if you do not drive a lot. They do compare rates but the companies on the list are some of the highest priced ones out there and the cheaper one is not available in my area. "
Commented on 2011-03-04 12:13:31 EST
"Combine policies for discounts"
Commented on 2011-02-22 21:33:49 EST
"Rates have gone up every year since i have had the service $300 a year last two years.The may 8th storm tore some stuff up i didnt turn in a claim but my insurance still went up.IM LOOKING FOR BETTER AND CHEAPER INSURANCE."
Commented on 2011-02-18 20:20:14 EST
"They doubled the cost of my insurance this year from 1,000 a year to 2,100. I have been with them for over eight years. I am dropping them."
Commented on 2011-01-26 10:27:51 EST
"Let me start. The adjuster cut us a check for the damages and we were to pay the auto body shop, which we did. BUT Progressive put a stop-payment on our check. And we were told that we had to get reimbursement from the auto body shop. TO BAD PROGRESSIVE, we are looking for auto insurance elsewhere - you lose 5 vehicles to cover."
Commented on 2011-01-25 13:22:46 EST
"Worst company ever, four months after their insured driver totaled my parked car and still have not even recieved a settlement offer. Stay away from this company!!!"
Commented on 2010-12-29 19:15:55 EST
"I was quoted 79.95 for full coverage on my Civic. They sent me the papers, I signed them with the amount per month promised and then a couple weeks later I get a revised bill stating that I will now pay much more than quoted because of a NOT AT FAULT accident. So how is this my fault that someone hit me and now my rates are up? They shouldnt be able to raise they rates after they already had me sign the agreement and now want to charge me 50.00 to cancel their service. I see this as fraud and false information and I am very irate at the company. I will not recommend them to anyone."
Commented on 2010-12-15 15:04:50 EST
"Progressive is a bait and switch operation where they get people sucked in on an attractive introductory rate and then jack up the prices a year or so later and hope people are too lazy to shop elsewhere. Poor customer service and a dramatic shift in insurance premiums. They are more than twice as expensive as Liberty Mutual, Geico, and Allstate. "
Commented on 2010-12-14 17:42:45 EST
"after hitting a deer they under estimated the damage,subtracted the deductible and left me enough for the gas to meet them and to be treated as if it were my fault the deer ran in front of the car,and even made a check out to an auto body shop that i was not even going to use.I will be changing companies ASAP "
Commented on 2010-12-07 23:48:53 EST
"Adjuster accused me of insurance fraud after three of my vehicles in different locations all got hit by hail the same day. Forced cuts in quality of reparis which did not last."
Commented on 2010-11-16 17:41:56 EST
"You do get what you pay for. With Progressive you can pick what type of coverage you want, any added like rental coverage,type of parts to be used on your car OEM,Aftermarket and or LKQ parts for your car.Understand that if you choose to use OEM it will cost more."
Commented on 2010-10-27 21:31:55 EST
"8 weeks now with the claims dept, someone rear ended my car. still no progress. progressive is waiting to contact other party. Terrible company to deal with."
Commented on 2010-10-21 10:23:34 EST
"I filed a claim with Progressive because of a car accident. My agent was a complete idiot and never returned my phone calls. I was lucky to get a hold of him at all. He didnt help me out he just decided to agree with the other insurance company and close the case without talking to me. I was told two different stories about what happened! I had to talk with his boss to get any help. Then he was supposed to send the check out to fix my car and didnt send it at all! I have to go pick it up myself or Ill never see it... Progressive is horrible! Worst insurance company ever!!!!!!!"
Commented on 2010-10-16 17:02:30 EST
"Paid about 1/2 on a jet ski accident repair. They said the dealer charged too much. They would not consider taking to a dealer of their choice for repairs. They spend money of advertising not claims."
Commented on 2010-10-13 12:04:08 EST
"Good claims service. When given a renewal quote, they wanted to charge me 50% more than the previous charge. They did not do effective research on my driving history. Other insurance companies did not find any problem."
Commented on 2010-10-10 18:09:47 EST
"I had travel trailer insured, Claims service is worse I have ever experienced..Had a broken window, it was cold and rainy. They told me they had to inspect trailer before I could have window fixed. Said it would be two days before they could inspect. They grilled me on phone twice about how window breakage happened. Also they had with no explanation raised my premium from about 20 dollars per month to over 30 per month. I went ahead and had window replaced myself, as NEEDED it done right away"
Commented on 2010-09-21 07:53:45 EST
"We have home and auto insurance with Progressive and have had small claims with both. They are always very professional and polite both on the phone and in person. Would recommend to anyone......"
Commented on 2010-09-18 08:15:54 EST
"I paid on time. My house was broken into 2months later I still have not received any information regarding my claim. My adjuster is very rude and nonchalant about getting to my claim. "
Commented on 2010-09-16 06:09:19 EST
"A lady hit my van and crashed in the whole rear side and she also had progressive. She said it was my fault and I said it was her fault. Nothing happened to her car except some paint patches and my car got all jacked up. They didnnt fight for me to get my repairs paid for by the lady. They didnt give a crap, I was just another number to them. i hate the way they handled my case."
Commented on 2010-09-12 22:45:35 EST
"Customer support is excellant"
Commented on 2010-09-12 05:46:48 EST
"do the math people why do we put up with this"
Commented on 2010-09-08 06:35:41 EST
"they charge too much with too many fees rip-off the consumer"
Commented on 2010-08-30 21:02:45 EST
"I had an at fault accident about two years ago. They were very kind and professional. My claim was paid in a timely manner. My insurance rates did increase after the accident but that is to be expected. I was very happy with their service and would recommend them to anyone."
Commented on 2010-08-18 15:24:35 EST
"I have had my car insurance with Progressive for over two years. I am happy with their customer service and how quickly they handle incidents."
Commented on 2010-08-09 14:16:59 EST
"premium jumped up %55!"
Commented on 2010-07-30 07:46:28 EST
"if you have commercial truck insurance with progressive and it is stolen,you will loose your truck and contract before they settle the claim.They do not return phone calls on status of claim."
Commented on 2010-07-20 11:53:15 EST
"Getting a quote from Progressive was very simple, service was prompt and policy was reasonably priced. I tried to get a quote from Safeco, but have NEVER dealt with such RUDE people in any dealings with an insurance carrier."
Commented on 2010-07-16 16:57:11 EST
"no claims w/progressive. Have homeowners and auto with them. Got renewal on homeowners and found a 38% increase for 1 year!!! No explanation from agent just that Progressive applied for a rate increase in my state of Illinois. Dropping them like a HOT POTATO!!! BEWARE of this company...THEY RIP YOU OFF!! "
Commented on 2010-07-06 10:51:08 EST
"that are good"
Commented on 2010-07-05 16:39:09 EST
"Prices seem higher than they should be "
Commented on 2010-06-29 16:42:39 EST
"They only cover the vehicles on your policy so if you drive another vehicle they find a way not to cover you. "
Commented on 2010-06-23 06:56:18 EST
"DO NOT use this company, stay far awya"
Commented on 2010-06-17 13:36:46 EST
"my rates continue to rise and am a accident free clean driving 62 year old woman"
Commented on 2010-06-08 14:45:56 EST
"progressive insurance is really number 1 like the commercial says, they worked with me by far more then they should have all i have to say is choose progressive"
Commented on 2010-05-19 13:37:45 EST
"do not get a policy from progressive.they never pay claims.i have paid them for 3 years and they refuse to pay the only claim that i have.i am taking them to court now."
Commented on 2010-05-11 07:42:33 EST
"customer service are wonderful and the agents are great"
Commented on 2010-04-17 19:09:26 EST
"Progressive drug the claim out as long as possible and we had to take them to court to get a settlement. "
Commented on 2010-04-16 16:22:31 EST
"Will not pay my unisured motorist claim. I was hit by a unisured drunk driver, said they are lible for my pain and suffering. Policy is worthless."
Commented on 2010-04-16 12:33:32 EST
"They are unwilling to pay out anything..."
Commented on 2010-04-15 04:57:51 EST
"My motorcycle was damaged severly. I was in the hospital. The towed it, paid the storage rent, then paid for a Harley dealer to replace parts to make it like new. No aftermarket crap, just Harley parts, and replaced parts which had minor rash, as well as badly scratched ones. Great company to deal with."
Commented on 2010-04-08 10:57:04 EST
"Recently have filed a claim to repair a car...after waiting a week it was returned to us in an unsatisfactory condition. Still waiting for a part to be replaced because they failed at the first attempt by using duck tape rolled into a ball to support lights on both sides of the vehicle from rocking against the bumper. Extremely disappointed since we have been loyal paying customers. I would not recommend using their choice of mechanics nor confident in the Progessive Agent to inspect the vehicle before returning the vehicle to the customer."
Commented on 2010-03-20 19:43:50 EST
"their towing plan sucks it is a big joke 15 mile limit then you are on your own "
Commented on 2010-03-10 13:17:56 EST
"Progressive insurance is simply a cheater."
Commented on 2010-03-08 14:24:36 EST
"Wow! I generally dont like insurance companies because by their business model, they make money by shorting the policy holder. But these guys are way cool! I have boat insurance through them now. As soon as I am finished being jacked around by SAFECO I am switching my home and auto over to Progressive. They handeled my totaled boat and had an adjuster out the same day as the wreck!.....Plus, I like the progressive girl on T.V."
Commented on 2010-02-27 18:30:35 EST
"I am paying way too much for insurance 2500 for 3 cars in florida."
Commented on 2010-02-21 06:45:37 EST
"I took the policy out for my son. I was listed to handle the billing. Later they were extremly rude, said we can not talk to you. You are not the insured. Fact is I own the car and made all the insurance payments. I signed up for checkless account. They still want to charge $5 a month extra. "
Commented on 2010-02-16 19:14:36 EST
"the lady who rear ended me had progressive, the bad news is i did too, progressive gave me an estimate almost 2 weeks after my car was towed, i begged them to speak with someone representing me after the adjuster called to tell me that the rear end collision could not have caused steering damage, evenhthough their own body shop that was in their pocket said that my tires would have shown uneven wear if i had been driving a car that was out of line, they were rude, unwilling to help in anyway, and are now saying i must fix the scratches that were already on my car before they can fix the damage their driver did, i have not heard anything from them after the estimate they sent me 3 bussiness days ago, late today an agent called to tell me that i had to take the rental car back right then, i have read other insurance companies complaints, all of them are dirty, it makes me sick that i live in a country where i am ordered to pay for a company like progressive just to drive my car"
Commented on 2010-02-09 15:23:02 EST
"I have four autos listed in TX, full coverage on two, one has liability only and the other has liability and theft. All four are $1400 yr on one payment.Have had them thirteen years and they have never been a problem and they never raise rates very much. When I get quotes they usually come up about a $1000 per 6 months, making $2ooo yr, $600 more than progressive. That is why I have not changed."
Commented on 2010-01-30 12:59:33 EST
"i love it!"
Commented on 2010-01-12 12:51:30 EST
"They quote you an attractive premium over the phone then turn around and bill your credit card an increased amount providing no plausable explanation as to the rate increase. HORRIBLE morals, ethics what so ever."
Commented on 2010-01-10 15:59:53 EST
"I have been with Progressive for over 4 years now. They have great rates and customer service, but unfortunately I recently had to file a claim with them. Their claims process, especially the time it took to inspect my car, was extremely slow. "
Commented on 2010-01-07 15:08:13 EST
"representatives were dishonest with me about rates more than once.i asked about nj basic policy-first lie was they dont have it(they do)then tried to talk me out of it before giving quote.after i insisted on quote or supervisor the rep gave phony quote(it was higher than my standard policy)and refused to explain why.rep also very nasty and unprofessional to the point where i had to state that i was the customer and demand to be treated respectfully or i would cancel rate increased on my policy despite fact that i had no new violations and should have gotten continuing customer discount.obviously progessive are scam artists trying to gouge whatever they can.shady outfit. "
Commented on 2010-01-06 12:13:42 EST
"So far I havent had a problem with Progressive Insurance. I have filed one claim and they were very fast in taking care of it . My insurance rates never went up .. Ive been with them for over 10 years now. "
Commented on 2009-12-03 13:58:22 EST
"Has raised rates each year since 2007. "
Commented on 2009-11-21 13:17:01 EST
"Accident forgiveness program was granted even though we were just shy of 4 years with the company. Significant discount for paying 6-month premium rather than month to month. Consistently lower your rate if you remain violation-free. Super fast and easy to deal with claims department when there was an accident."
Commented on 2009-11-20 10:19:47 EST
"I have been with Progressive for over 9 years and have filed 3 claims during that time a couple minor and 1 major and was handled very professional and timely."
Commented on 2009-11-16 17:44:27 EST
"they take long time to send someone out to look at my truck it been 2 days nothing yep"
Commented on 2009-11-03 14:22:41 EST
"I have been treated like a criminal, the Progressive agents that have called me have been rude, mean and yelling at me for something that was out of my control. I do NOT deserve to be disrespected and I will not allow you to do that to me. "
Commented on 2009-10-26 12:27:52 EST
"Very bad customer service and rude for new customers! They do not like if you do not switch to them right away! they do not like customer if you ask questions. "
Commented on 2009-10-23 10:58:39 EST
"Had a claim 1 month after signing up with Progressive and it was handled superbly"
Commented on 2009-10-20 07:57:19 EST
"How this company is rated number one is a joke."
Commented on 2009-10-15 01:40:03 EST
Commented on 2009-09-24 05:38:47 EST
"I just called to get a quote for home insurance. One of the questions asked by the agent was, " how nuch do you think your house is worth today?" I told her, about $400,000. After asking some more questions she gave me a quote of $920/year. I am currently paying $620 to another insurance company in MA. I started reading all the coverages on my current policy. The agent cut me off and said "it costs $410,000 to build your house today." My current policy lists the rebuilding price as $280,000. So, if I had estimated the price of my house at $100,00, she would have probably estimated the cost of rebuilding my house at $120,000! Avoid these scam artists. According to my experience the entire insurance industry is a scam. But these people are the worst."
Commented on 2009-08-26 15:34:49 EST
"Too much hassle to get claim paid."
Commented on 2009-08-24 17:31:51 EST
" had to argue with adjustor on damages to motorcycle. adjustor stated some damage was not due to the hail storm when in fact it was. Progressive is a real piece of work. BEWARE!!! "
Commented on 2009-08-19 05:49:49 EST
"Progressive is the WORST I would not recommend this company to my enemies"
Commented on 2009-08-12 08:33:08 EST
"My vehicle was vandalized. Broken windshield and rear windshield, and they keyed the driver side. I had full coverage, so I thought my insurance company (Progressive) would take care of me. Wrong! They sent a special investigator from Sacramento to interview me. She said the cost to fix my car was too high, so they deemed it a total loss. For reasons beyond my knowledge this involved interrogating my fiance at work, my neighbors, and even my relatives who live 300 miles away from where the vandalism took place. Everyone she spoke to felt abused by her in one way or another. I have cooperated 100%, even when it is unreasonable; bank statements, cell phone records, home phone records, safeway receipts?! and other things not related to the incident. It has been a month since I was victimized, and my insurance company (Progressive) continues to make me and my family re-live the experience every day. "
Commented on 2009-08-04 12:00:22 EST
"Easy to use website. Very helpful, easy to work with representatives."
Commented on 2009-08-01 22:31:10 EST
"They took my claim and then ignored me for 4 months. No response to email. No response to voicemail. No response to online request for my rep to call me. No response to online request for a phone call. Zero response. VERY FRUSTRATING. When I finally found a manager to respond to me, then they offered a settlement of far less than it would cost me to repair the damange. NEVER BUY A PROGRESSIVE POLICY. They will do everything to avoid paying out a claim, to the extend of ignoring you for month after month after month."
Commented on 2009-07-30 14:11:56 EST
"I got rear-ended while taking the car out of my apartment basement parking. The other person was inattentive and was driving very fast. Progressive claims agent started siding the with the other party right from the beginning, proactively called them up, offered then a check up and check all in one day. I am really surprised to see his dedication to others while ripping off his own client. Because i was backing up it was all my fault and the person on the aisle had the right of way to and right to knock anyone in the road with in the 10 feet wide road of apartment complex. "
Commented on 2009-07-30 12:43:21 EST
"They are more expensive, but it was worth it, when I had my wreck, I had my settlement check in my hand the same day. They also backed me up against a frivilous injury claim, where the guy was trying to sue me for more money. I have been very impressed with them!"
Commented on 2009-07-27 14:21:49 EST
"the have an awesome concierge site, your in and out no hassle with a life time warranty on your repairs. "
Commented on 2009-07-25 20:48:38 EST
"they raise rates every six months - even with no claims - very clean record - great credit rating - why???"
Commented on 2009-07-16 12:07:17 EST
"The Progressive Adjuster came out right after a car vandalism incedent. She made her notations regarding the damage, went over them with me, and stayed in contact while the claim processed. I was notified within days and collected my insurance benefit in days for the check. I had to pay my Out of Pocket Deductible of $500. My damages came to almost $900. They issued me a $400 dollar check and I made a appointment right away with a body shop. I advice you to shop around and get quotes. I would also like to advise you to go to a reputable shop. Ask them questions. How long will it take to get the damages fixed, in the event it takes longer to repair how does the shop handle that? Get names, dates, times, and document this information. Keep receipts!!! Research information..."
Commented on 2009-07-15 22:45:43 EST
"Veils of secrecy ending in denial of claims. Terrible communication, dismissive attitude. Some of the worst insurance experiences of my life."
Commented on 2009-07-09 18:52:07 EST
"Progressive disputed a very obvious claim resulting in me having to battle for satisfaction. The representatives were not knowledgable and consistent. "
Commented on 2009-07-07 10:48:39 EST
"These guys are wonderful. They quickly take control of the situation and payed my claim. "
Commented on 2009-07-07 10:16:31 EST
"No tickets or accidents in 3 years, yet they doubled my premium for 6 months. They could not give a reason, going elsewhere."
Commented on 2009-07-01 06:36:38 EST
"I have unfortunately been in 3 accidents, all with different insurance companies. Progressive has been the best in service and being fair. I have also had Allstate and AIG, which do not compare to the service that Progressive offers. Better quality with a lower premium."
Commented on 2009-06-29 19:41:23 EST
"May have to hire an attorney to get them to pay a claim."
Commented on 2009-06-04 06:48:39 EST
"Fast and friendly service everytime I needed them. I have no complaints at all with Progressive."
Commented on 2009-05-17 14:35:49 EST
"I got rear ended and tried to file a claim, but the adjuster I dealt with was horrible-- condescending, accusatory, manipulative, and the most awful person I had ever spoken to on the phone.. until I requested to speak with her supervisor, who sounded like a slimier more reptilian and angrier version of the first one. They tried every dirty trick they could, and even though I had a 3rd party eye witness of the entire accident, I had to spend months and months in claims court. "
Commented on 2009-05-11 21:19:52 EST
"We have Progressive insurance and have had it for a couple of years. One of our cars got totaled by a valet driver who was driving another vehicle and ran a stop sign. The valets insurance company was taking long to pay our car off so Progressive went ahead and paid our car off and is fighting them to get reimbursed. My accident was not counted against me, my insurance rates did not go up. I have been completely satisfied on how Progressive handled my accident. I could check online for all of the progress, including their reports on the damage to my vehicle and gave me a direct contact to my rep. This is by far the best insurance company I have dealt with. The Rep was always curtious and really helpful. "
Commented on 2009-05-05 13:21:07 EST
"Excellent service. Timely and professional."
Commented on 2009-05-02 00:02:04 EST
"They use untrustworthy businesses to do service (tow companies, etc) and they are slow to get an adjuster out to look at your car. "
Commented on 2009-04-22 20:32:07 EST
"This company is a cheat!! watch out people!!"
Commented on 2009-04-18 09:23:58 EST
"very helpful, friendly, and hazzle free."
Commented on 2009-04-10 08:32:11 EST
"the company said they would pay until I took the vehicle to their "network " repair facility after I said I wanted a second opinion on price ... take the vehicle somewhere else they denied the claim saying the damages were inconsistent with the stated accident .... I am going to park my car in front of their office and write on the windows how I feel about them until re review or have a non affiliated party say the damages are inconsistent"
Commented on 2009-04-06 21:17:07 EST
"Got into an accident, where i was on the main road and had the right of the way, this guy jumped a stop sign and hit my car on the side. Progressive sent their agent who tried telling me that i was at fault too. When they quoted me in the beginning they used Kelly's Blue Book for the value of my car after the accident they declared my car a total because according to the software they use my car's value had depreciated from $8000(a year before the accident) to $3000 ( at the time of the accident). So they offered me $2200 after declaring my car total. Do not use their recommended Mechanics they quoted me $3500 for repairs. I got my car repaired for $2100 on my own. Got a Lawyer and maid they pay. This company is a Cheat, Watch out!!!"
Commented on 2009-04-04 14:49:23 EST
"i called them for a quote and they were realy expencive and when i said that i pay a lot less now the agent gave me an attitude and hung up on me.unbeliveble."
Commented on 2009-04-01 07:54:03 EST
"I just got progressive as a Ins. Co. I did it online because I though the prices were a lot cheaper. I hope I did the right thing. If I dont like it, I will cancel it after the six months Policy. "
Commented on 2009-03-05 13:55:59 EST
"In over three years, we've filed two glass claims and one collision claim. Very dissatisfied with the handling of the collision claim. Each time talked to representative was told conflicting information. She complained about how far she had to go to view the car at our chosen body shop. She didn't know where the shop was although other Progressive reps frequently there. Requests to elevate to a supervisor were ignored and then difficult to pursue. We're changing companies at next renewal. I believe our problems were related to this claim representative rather than company issues but that's who my interaction was with. Had a separate issue where we called customer service rep (not claims rep) and were quite pleased with the service and genuine desire to get it resolved. "
Commented on 2009-02-26 19:43:33 EST
"Thanks, Progressive, for ruining my life for the last 8 months. I was side swiped off the road by a non-English speaking jerk who also happened ot have Progressive. Spent two days in the hospital, the car had thousands of dollars worth of damage. Couldn't even walk after the accident. I spent the last 6 months getting regular therapy with a chiropracter and a masseuse. Because of the severe pain I get migraines once or more a week and have to frequently take pain meds and valium to relieve the pain. Directly after my accident I had one adjustor, who passed it off to someone else, who passed it off to someone else again. I was sideswiped by the man who swerved into my lane, then tried to run before the cops got there. Within a week they decided I was 100% at fault, so I got an attorney. BOOM-Just like that they dropped my liability to 5%, stating the it was 5% my fault because I "wasn't paying attention to the fact that he was going to hit me so I should have gotten out of the way". Last week I had the IME appointment with their doctor. Got the report today, he said that "my pain is exaggerated, and fake, and made-up". The exercises he had me do, he said I was "Faking pain". So naturally, they cut my medical off not last week when I had the appointment, but a month ago. I knew as soon as I walked in the door to the IME that he had already made my decision before he even met me. The way he asked questions and interrupted me when I tried to answer told me that he was getting paid a LOT of money by Progressive to say that I was not hurt in any way. So that's that. Do you think I'll ever renew with Progressive?? NO. I've been with them for almost 4 years and this is my first accident. Great going Progressive. Bet you won't see these comments on their commercials."
Commented on 2009-02-26 10:24:57 EST
"bait and switch. low initial premium with 'progressive'ly higher premiums to follow with no explanation. several calls and e-mails ignored. no interest expressed in maintaining relationship, in spite of no claims and debited pmts. "
Commented on 2009-02-24 09:26:43 EST
"When I was looking for insurance, Progressive was the cheapest of all the companies I checked, so I decided to give them a try. A couple of months later, I hit a deer, which trashed the body of my car. The Progressive adjuster took care of everything, was very polite, and even gave me two follow-up calls to make sure everything was kosher. I also appreciate their online access to your account."
Commented on 2009-02-19 12:26:47 EST
"Crappy agent, no call back after 6 calls. Went to court and won! Judge awarded full claim because of stupid agent!"
Commented on 2009-02-19 07:18:29 EST
"I purchased a brand new 2009 vehicle in November. On January 11, I received a call that the car was hit while parked and the back of the car was pushed up on the sidewalk. While the cops were still there attending to the other driver, I immediatley called Progressive. It is now February 18, more than a month later, and still no car. They first only thought that there was body damage. But after I picked up the car, I noticed that the car was pulling to the left. The auto shop said that the axle was cracked and it looked like there was some damage to the wheel. They never even examined the wheel. Then when the vehicle had to go out for an alignment (I guess I never realized that there is a difference between a body shop and an auto shop), the other shop scratched the driver side door. While I appreciate the shop getting the vehicle restored to the way it was, it has taken entirely too much time and my rental coverage only covers thirty days. I would have taken it to another shop, but the claims representative said that they will not cover the entire bill, and there would be no guarantees. The auto shop that Progressive sent me to was not qualified to the job and therefore should not be the "only shop in the area" to repair my vehicle in a "timely manner". "
Commented on 2009-02-18 11:17:11 EST
"I have had 2 policies with Progressive, one a couple of years ago where I had to file a hail damage claim. No problems getting everything taken care of. I now have a new policy with them, great coverage 1/2 of what other companies charge. I've had to call their billing dept twice to get my payment extended due to lack of funds, and they have always been quick courteous and pleasant. I have (luckily) had no problems so far. I have never had to wait long on the phone for help, and the person who has helped me has always been very apologetic and polite. "
Commented on 2009-02-18 10:43:14 EST
"My car was flooded last summer. The customer service I have received has been horrible. After 5 weeks in the repair shop, I received my car back with silt inside and out and the worst smell imaginable. I began having mechanical problems within a few days as well. The interior was cleaned again and the smell improved, but it was still present. I was told that I would need to prove that mechanical problems were related to the flood in order for them to be repaired. A few small items were repaired. Since some of the problems could not be diagnosed (shaking, loud noises, error codes no longer being recorded), I was told that they would not be fixed. I had to pay out of pocket for a transmission 3.5 months after I got my car back, since I could not prove the flood caused the problem (even though I had never had problems until the flood and there had been filthy flood water in the transmission). I ended up trading my car in (for the price of the transmission) because I could not take the risk of continued problems. I was out of pocket $6000, even though I had full coverage. "
Commented on 2009-02-14 14:12:06 EST
"a tree fell on our car. we had full coverage and the damages done were purely cosmetic. they decided to total out the vehicle and force us to get a salvage title for it. we now can't legally drive our car. "
Commented on 2009-02-12 17:31:05 EST
"My claim was back in 05 but service was courteous and fast. Almost a year had past when some of the autobody work became unacceptable to me. Their lifetime warranty took care of everything with no troubles. I know many have had bad experiences but I thought I would share my positive experience with Progressive."
Commented on 2009-02-04 10:15:21 EST
"Progressive's prices are great...until you get in an accident. We were hit by a drunk driver. Progressive wouldn't return our phone calls and it took them 6 months to tell us we had to pay to fix it! We had to hire a lawyer just to get them to respond and reimburse us. Disgusting customer service, and company in general."
Commented on 2009-02-02 22:54:53 EST
"Multiple options for service. I enjoy the company's technology offerings for tech savvy users. They *can* operate traditionally if that's more your speed. On the one occasion I filed a claim they were promt, courteous, and fair. Progressive has been the most positive experience I've had with an auto insurance company."
Commented on 2009-01-30 20:25:07 EST
"Over several years, no one in the family has had an accident or traffic violation added to a driving record. Progressive has continued to lower our yearly premiums. I check several major auto insurers(State Farm, Allstate, AAA, Western National, Liberty Mutual, Thrivent)each year and none can come close to what Progressive charges. We have never shorted ourselves on insurance - we always purchase the most coverage. People say that you can never speak to an agent in person when dealing with Progressive. I haven't needed to yet and have saved $400 a year and this is my sixth year with Progressive. Yes, I'm happy."
Commented on 2009-01-28 13:39:30 EST
"I have filed two claims, one my fault and the other not, both times there were very helpful and nice. They picked up my car and I did not have to do anything until they called me to pick it up which was 4 days earlier than what was estimated."
Commented on 2009-01-25 19:59:26 EST
"I have had 2 claims in 9 years. The 1st took ten weeks to get the claim paid and now we are 2 weeks into the second claim and getting nowhere fast. We are in the process of changing carriers. I know others that have had the same issue with this company."
Commented on 2009-01-08 19:35:58 EST
"A motorist who is insured by Progressive ran into my car. It was declared his fault/liability. At first Progressive was responsive, sent an adjuster out to the house, etc. But then started trying to weasle out - put the claim under investigation to see if they actually in sure the person who hit us, etc.. How can Progressive possibly not know if they insure someone - they have all the records of who they are, what car hit us, which driver and they presumably have the payment history for the insured. Basically they are trying to do anything they can to get out of paying from my perspective. Lousy to do business with..."
Commented on 2008-12-20 09:12:48 EST
"I had a vehical stolen from me five months ago and still have to make payments on a vehical that i do not have and they drug there feet for 4 months and then it was found the problem was that it was totaled, and lots of stuff stolen off of it and still they take another month and have to do an under oath statment, they have drug me through the gutter and would strongly suggest that no one should ever have this insurance company "
Commented on 2008-12-13 15:49:57 EST
"Be very wary of their low rates. They gave me a good quote. Then once I had signed on and paid in full, they changed to valuation of my home to almost 7X it's purchase price - and along with that doubled my quote. I argued to no end, kept getting transferred on the phone, and eventually had to go through the mess of canceling and finding someone else."
Commented on 2008-12-11 07:55:55 EST
"From my experience the claim reps were helpful in getting done what needed to be done, and correctly the first time. All in all they have taken care of me, whether that was their intention or not."
Commented on 2008-12-08 21:12:48 EST
"There Claims reps are very rude. Even the managers think they know it all. They try to scam you if they can. Also get a lawyer involved to talk to them. They lie alot. "
Commented on 2008-11-17 12:37:48 EST
"I have a small, 22', RV built on a Freightliner Chassis. The first month I had the vehicle I backed up into a wall which I didn't see. I now have a backup camera on the van. There was 2,800 damage to the unit. Progressive's agent examined the damage while at a repair facility of my choice. The damage was repaired in a timely manner and paid directly to the repair facility. We just paid the deductible. Our original rate was $650, the bill came last week and they raised the rate to $1,100. Am in a quandry as to staying with them. Looked into AARP Hartford but there were so many really terrible reviews that I don't know what to do at this point in time.. Probably will stay with Progressive."
Commented on 2008-11-09 10:56:27 EST
"I was in an at fault accident, called in from the accident site and was taken care of very quickly. They provided me numerous options to have the car towed to and followed up very quickly. I have been with Progressive for almost 7 years and will be adding my home soon! Great insurance!"
Commented on 2008-11-06 19:24:15 EST
"We have filed two claims with Progressive. One for hailstorm damage, and one for a car accident (not at fault). In both cases, the claims were handled quickly and the people we dealt with were helpful."
Commented on 2008-11-04 13:42:38 EST
"I love Progressive..... My car was parked in a parking lot and was hit.....called progressive...was asked to take my car to a shop of my choice and call them back with details.....Damage was $3700.00 Claim was settled in 1 week flat.... AWESOME!!!!!!!!! It only got was time to renew my policy....i was afraid that the premium might go up..... instead.....i got a $74 discount SWEEEET :) I have been with them for 5 years.....I was recently considering changing my policy to another company that would save me $200 every 6 months....I decided against it :) Progressive RULES!!!!!"
Commented on 2008-11-02 20:54:33 EST
"They claim that you will only pay your preset deductible at the time of a collision but if you don't go with their preferred shop they will make you pay extra out of pocket when it's time to pick your car up from the shop. My claims adjuster would never return my phone calls.. so I made a complaint with the BBB & the Division of Insurance"
Commented on 2008-10-13 10:42:14 EST
"Kind of "pricey" as monthly premiums go, and we don't think the $5.00 mo. payment surcharge is right or fair, but the one auto claim we had was addressed, fixed, and paid for (new parts) within a week...with a rental car, which Progressive also paid for. "
Commented on 2008-10-11 17:17:46 EST
"I was very happy with Progressive because their prices are the best. When I got in my accident, I found out why. They didn't pay my physican correctly. My doctor was very thorough and spent well over an hour with me, even on my followups. I live in Florida and did some research and found out that because of the personal injury law, there is a rule that insurance companies have to pay based on medicare pricing. But my stupid company instead of paying what the doctor billed (and I thought he should have gotten) they said that my case was not complex enough or he shouldn't have spent the time that he did with me. I was scared and had a lot of questions and he really helped me out. I can see why doctors don't want to accept insurance from people anymore. Insurance companies, especially Progressive based in Tampa, Florida, are robbers without the guns."
Commented on 2008-09-26 13:54:57 EST
"I have had two claims two months apart - neither at my fault. Progressive was absolutely great in helping with my claims. The first was a fender bender with only about $1000 worth of damage, the other driver's insurance claimed liability progressive waived my deductible and took care of everything. I was able to take my car to the service center, everyone was very professional - picked it up a week later like brand new. My most current claim was a hit and run outside my residence. Again, took it into the service center they called me yesterday to tell me what they had found, what would need to be done and when it would be ready. I got another call today letting me know that they found more damage on the suspension once they took the panel off and it would take a couple more days to fix. Also, they found missed welding spots from an accident a few years ago (again - not my fault), but fixed by Progressive so they are fixing those as well! (as they should since they guarantee their work) All I can say is that I am very happy to be with them. It has now been about 4 years that I've had coverage with them, my rates have steadily decreased every 6 mos. I had been thinking about shopping around for better rates but with the service that I've received in the past few months, I've decided that I don't mind paying a few extra dollars. I'll be sticking with Progressive."
Commented on 2008-09-25 18:12:20 EST
"I know that the only time that people take the time to write reviews or give their comments is when they are upset, with that said I write many positive reviews about companies and I can say that Progressive insurance POSITIVELY SUCKS...... The claim adjusters are nothing but robbers. I was helping a friend with there claim (I run a car dealership) and the Progressive Claim adjusters did nothing but lie me to RE market conditions and values from the get go. They faxed me quotes of 4 or 5 like vehicles that they based there values on 2 had bad car fax reports ( ie completely rebuilt near salvage vehicles) Other we from a different state that allows the sale of as is vehicles,They did not want to pay the claim based on NADA ( industry standard guide) Kelly blue book or actual vehicles for sale. They are however a bright company that realizes that most consumer will not spend alot of time and effort to acutually stand up for themselves Needless to say I would not recomend them for any reason what so ever. I guess that the saying you get what you pay for is very true especially with insurance."
Commented on 2008-09-18 17:57:07 EST
"Hit a racoon.Did $1300 worth of damage. Only claim in 6 yrs. Had to fight for every penny. They are the worst!!!"
Commented on 2008-09-18 17:03:45 EST
"My car was broadsided by another car running a red light. Since the accident was not my fault, Progressive refused to take care of anything. Progressive told me to file a claim against the party at fault's insurance. So, in essence, if you have an accident and it's your fault, they probably are better than in one where it's not your fault. I was completely on my own. Had to hire an attorney to communicate with the other insurance company and of course his fees were most of the costs. I was under the stupid impression that one's own insurance company handled the process and claims. NOT SO! As well, the claims agent was extremely rude to me. She screamed on the phone "What do you want us to do. We have no responsibility in this." "
Commented on 2008-09-11 07:53:36 EST
"Woe be it to he/she who finds that their credit score has suffered. One claim filed (my parked car hit) during entire Progressive coverage - but that didn't raise my premium. Total of 5 years with Progressive. In the end, my credit got trashed due to failed business & lousy business partner. No tickets ever during. 1 minor accident lifetime- more than 15 yrs ago. Premium more than DOUBLED -only because of my credit. THANKS PROGRESSIVE FOR KICKING PEOPLE WHEN THEY'RE DOWN. "
Commented on 2008-09-03 16:28:35 EST
"way too high"
Commented on 2008-08-18 14:41:54 EST
"we insured our car for 1 month, but a minimum of 2 months had to be payed. the friendly staff told us we would be refunded without a cancellation fee after 1 month, which all worked out very well. as two young students we had a hard time insuring our Cobra convertible, but progressive were willing to help. good service. we did not make any claims though. "
Commented on 2008-08-07 06:10:11 EST
"Extremely overpriced insurance. "
Commented on 2008-08-05 15:03:36 EST
"My family has used Progressive for years. Yes the rates are higher but whenever there was an accident (even on Christmas Eve) they were always right there and everything generally went very quickly and smoothly. My grandmother, mother, great-aunt etc. all have had insurance with Progressive, I couldn't afford it and went with a diff. company... big diff. I'm going back to Progressive."
Commented on 2008-08-01 17:34:50 EST
"The customer service rep didnt tell me the options that I can have different deductibles for comprehensive and collision coverage. Also, didnt tell me that I need to add car rental seperate even when you say you want the full coverage. The claim department was great for the liability claims but when I had to get my car fixed under comprehensive coverage, it was a hassle. The insurance co. say its not there fault, the repair shop says its not their fault, but I am upset with both of them because I had to go though so much and be without a car for a whole week."
Commented on 2008-07-29 11:55:21 EST
"Ok I am torn here? Wonderful experience the whole time with Progressive they have always taken care of me and when I had my claim they jumped to it like magic and before you know it my loan was paid and so was I. Then I go to replace the motorcycle and they quote me $168 so I say great add it. I buy the motorcycle and then check my profile online it still has the wrecked one and no sign of the new one. I call in to find out what is going on and they tell me they still have to add the new motorcycle? What? Ok. They tell me I gave them the wrong VIN? So, how did they quote me wrong the model did not change based on the VIN? A Ninja 500 is a Ninja 500. Told $168 and now I am being told $460?? HELLO??? Nothing changed in less than a week? I will not renew with them at this point. Markel American is Quoting $235 including the accident. $230 for the priviledge of being lied to. "
Commented on 2008-07-23 11:49:40 EST
"Website very easy to use, a lot of adjustments can be done right away. Everytime I asked a question to costumer service, I got a quick, informative, and helpful reply. Premiums are cheaper than many other places I got quotes from. Hadn't had any claim so far. "
Commented on 2008-07-17 23:35:12 EST
"I'm tired of false advertising. They advertise Free Accident Forgiveness, but when it's time for them to "Forgive", they decide to change the rules. Oh, you had to pay the claim out of your own pocket to qualify for that. Excuse me? Thats NOT what was advertised!!!"
Commented on 2008-07-16 17:20:55 EST
"boat wreck, two days, check in hand and at the shop to get fixed. fantastic service!"
Commented on 2008-07-03 10:30:37 EST
"I would not normally advertise for a company but I have recently had a really amazing customer service experience I have a lot to say about my recent experience with my car insurance company, Progressive I LOVE PROGRESSIVE After my car wreck last Thursday I was in a lot of pain and very stressed about what would happen to my car, my health, the impact it would have on my daily life, bills, medical costs etc.. etc... Thank you to Progressive my life is so much more pleasant and less stressful at this point I called to make a claim the next day with their claims department. I was not on hold very long and did not have to talk to 20 million computer voices while pressing buttons before I could speak to a person. The gentleman was very courteous and went above and beyond in his empathy and consideration. He expressed concern for my well-being and the outcome of the accident. Sure this is his job, but phone service representatives usually just do what is required of them with very little positive affect in their voice or attitude. He asked what had happened and the whole time had a very sincere concerned tone "Oh wow, that is awful... you are so lucky it wasn't worse...thank goodness you are ok etc... " He was very calming and helpful He provided any contact numbers I may need and explained the full process of taking care of my claim. He located the nearest body shop for me and called them with me on the line to make the earliest appointment at my convenience. He constantly made sure everything was clear, simple, and without any problems. He provided me with a number to call him directly if I should have any issues. It continued to be an easy and smooth process... When I arrived at the body shop the progressive representative promptly called the rental service then proceeded to go over the damages of the car with me while taking clear photos and checking every little detail. They listened carefully and also seemed concerned. The representative from Hertz arrived very quickly and drove me to the rental location. They were also friendly and clearly explained every part of the rental and what part Progressive covered as well as what my options were with gas, daily insurance etc... Daily insurance for the rentals was usually $25.00 to cover any damage that may occur to the vehicle while in your possession. However, because I was there through Progressive, it only cost me $12.99 daily. This meant that no matter what happened to the vehicle, from a small scratch to it being totaled, I was only responsible for that $12.99 and not held liable. Progressive would also call and extend the rental for me if necessary, so I simply get the keys to a car equivalent to my own or more and drive it for as long as I need. I ended up with an 08 Ford Fusion with dash board controls on the steering wheel, a navigation system, Sirius satellite radio, and an in dash 6cd player :) and get to drive it for the length of my repair at no cost to me accept gas and the optional daily insurance. and there is more... Saturday another representative from Progressive called me. This time an equally kind and considerate woman. She was the one to handle my injuries and personal health coverage. She explained that Progressive will cover 80% of all costs including my x-rays, ambulance ride, ER fees, Cat Scan, and even prescriptions. They would file all the paperwork with the hospital then send paperwork to my health insurance company for the remaining balance. All I had to do was. send them copies of my prescription receipts. She expressed concern and told me not to "over-do-it" at work and to call her if I needed help with anything. She also told me she would call me in a few days to see how I was feeling. Even better, Progressive is reimbursing me for the days I missed at work due to the accident, all I had to do was send copies of my last two paychecks, they even phoned my manager at work for me. This is not my first positive experience with Progressive, last time I just needed some body work after a car battery was left in the road and destroyed my front fender...they had the same great service with a rental...but this time with the medical issues they just knocked my socks off with amazing customer service. in short... if it is in your budget to switch car insurance companies, I strongly suggest looking into rates for Progressive. They are one of the less expensive companies and they also have included pet insurance for your pets traveling with you along with motorcycle, RV, Boat, and other types of insurance. their kindness and amazing guest service has won me over it may be their job, but they do it well and I feel safer and more can at ease because of it anyway... if you want to be worry free in a situation that be devastating, Progressive can help! "
Commented on 2008-07-02 21:25:04 EST
"Progressive nickel & dimed me like no other. I signed up because I got a great online quote, but a week or so later, I got a notice stating that I owed them more money (I still don't know why). Later, I added my boyfriend to my policy, which led to a significant increase in my policy; when I called to find out why, I was told that since he had been in an accident (NOT his fault; he was rear ended) that my premium increased. I took him off my insurance, but was still charged $15 for him being insured for 1 day. It is now time to renew, and my premium has gone up nearly $100 since I first signed. I've not gotten any tickets, nor have I been in any accidents. I checked with GEICO, and paid $100 less than what Progressive is charging me. Plus, with GEICO, I have MORE coverage for LESS money. Needless to say, I cancelled my Progressive policy immediately after I was approved through GEICO."
Commented on 2008-07-01 05:51:53 EST
"rates way too high! I saved $2,200 switching to another company"
Commented on 2008-06-27 17:27:13 EST
"ummm insurance!"
Commented on 2008-06-11 18:46:31 EST
"Never saw that vehicle was properly repaired "
Commented on 2008-06-11 12:09:29 EST
"No tickets in 58 years! No car insurance claim in 58 years! Most be a record! They thanked me by raising my rates, another company thanked me by lowering my rates by 600 per year! See ye!!!!!!!!!!!!!!!!"
Commented on 2008-05-18 15:58:42 EST
"Picked Progressive because they fought for a friend of mine who was in an accident that was not her fault. And they had competitive rates. So when my wife was in a minor wreck I was disappointed they did not aggressively argue for her. Nothing against them, they just did not measure up to my high hopes. Car is fixed without major hassles."
Commented on 2008-04-24 19:32:53 EST
"Progressive seems to always be cheaper by a little bit when I shop around. I like their website. But, you know, it's an insurance company. They take $1,000s from you and then get uptight when you want it back."
Commented on 2008-04-23 20:53:13 EST
"Very helpful and friendly to deal with."
Commented on 2008-04-04 15:11:28 EST
"I was in an accident where I was merging toward a toll booth and a tractor trailer hit me from behind because instead of letting me merge - he kept inching forward until he was on top of my trunk. He admitted on the police report to hitting me - he gave a statement to his insurance that he hit me - however progressive still couldn't "Close" this case in my favor... after 3 months and no word from them I called my insurance agent and they said they couldn't reach the other driver's company so they could get the insurance info --- I spent 7 minutes online and looked for the drivers company - not only did I find all of the valid phone numbers - but I then called progressive and gave them phone numbers and addresses - after 8 months of my insurance fighting his insurance in an OPEN and SHUT case - somehow noone could figure out who's fault it was and I lost my WHOLE deductible... What is the point of insurance if I HAVE TO DO ALL THE WORK!"
Commented on 2008-04-01 12:51:43 EST
"pays quickly with no problems"
Commented on 2008-03-31 11:57:12 EST
"they will renew your policy without you knowing even if you don not want it. they will send you to collections the next day when it closes. if you do not know your rights on this matter I would look into it before you sign anything with this company. there are many other companies with alot cheaper rates unless you have dui or dwi they are the only ones. I would not and will not recommend anything about this company"
Commented on 2008-03-25 12:52:53 EST
"im happy with progressive overall"
Commented on 2008-03-15 04:18:17 EST
"I have been a Progressive direct customer for about 10 years. I came to Progressive after Nationwide dropped me. Have never had issues with adding or deleting drivers or vehicles, including bikes and boats. Response and customer service has always been curtious and prompt. Currently looking at Progressive for Homeowners Insurance since it seems like other local companies don't want to make an effort to earn my business."
Commented on 2008-03-12 08:11:02 EST
"The people I spoke with were very helpful and knowledgable about my questions concerning rentals."
Commented on 2008-03-08 18:37:22 EST
"I called to ask some questions about not at fault accident that had happened in which there was no damage to my car but was damage to on of the other person's cars. The at fault party didn't have insurance so I wanted to know whether I needed to file a claim just to cover myself. They made me file a claim just to get advice then closed it on the next day because I didn't need to open it to begin with. Just trying to put something on my record so they could raise my rates. "
Commented on 2008-03-04 14:42:25 EST
"Progressive Direct vs Progressive Northern with an agent is $300 lower with direct. What is the percentage the agency makes for their so called service?"
Commented on 2008-02-29 21:03:32 EST
"no tickets claims 14%increase on policy"
Commented on 2008-02-16 08:51:50 EST
"They treat their customers like thieves! I am a 22 year old female who is compassionate abt cars. I get my car customized for the past 4 years and one unfortunate night, my car was stolen and burned! I filed a claim with progressive. Its been 2 months and the claim is yet to be resolved. My mother, best friend and I have been in their office twice giving them statements. I have been interrogated and asked if I had anything to do with the burning of my car! Pisses me off because I spent 4 years of my life and alot of money on my car and have been loyal to Progressive but they treat me like a thief and have tried to tell me that I am a bad character! Never get insurance with Progressive. They just want your money! "
Commented on 2008-02-08 22:51:08 EST
"my fiance was in an accident not his fault and suffered whiplash and damages around 2500 to his celica. He decided to use the "concierge" service which seems ideal, a rental car is given and they take care of everything for you. I believe there is a reason this sounds too good to be true. When he picked up his car after repair he realized although the damage of the impact was fixed; a new front accident had occured. Upon talking to the service center they stated it was his fault and interogated him. When he spoke to the rep she said she would look into, the phone message we just received stated "I'm sorry but it is really inconclusive and I don't think the service people are making it up." Needless to say we will be calling the BBB and getting a lawyer involved so others do not need to go through this frustrating and totally unfair sittuation! "
Commented on 2008-02-06 16:40:41 EST
"Progressive's claims departments are rude and assume that everything they say is law. If you question something they try to make you feel stupid. In the end, their insurance premiums are cheap because they don't cover anything in the claims process. I absolutely hate this company."
Commented on 2008-02-01 14:25:23 EST
"I was rear ended (no fault of my own) by a woman who had Progressive insurance. She took responsibility for the accident and I had to deal with Progressive. This has been a total nightmare. They convinced me to take it to their choice of body shop and demanded that I let them replace the bumper on my 2006 BMW with a re-manufactured bumper because it was cheaper for them. They told me if I got a new bumper I would have to pay the difference (which was not the case). They refused to do anything different so I got my car back and took it to the body shop of my choice. They turned it around in 48 hours with a new bumper. Everyone I have spoken with at Progressive is horribly rude, confrontational and unreasonable. Fortunately the body shop I used was great and told me to stay out of the loop and they would fight this for me. They are used to dealing with Progressive and go through this type of situation every day with them."
Commented on 2008-02-01 07:51:51 EST
"If you are in an accident with a progressive claim holder, get a lawyer. My case has been passed to three progressive repesentitives so far as the first two quit. The second woman dealing with my case actually advised me that progressive WILL TRY TO RIP YOU OFF. She said they lie and do all they can to give you the least amount of money possible. She was tired of working for progressive-the lies and deception were incongruent with who she was as a person. A few days later, I found out she quit. Sure enough, when it came time to settle, they offered my 1/4 the dollar amount of what I later found out I should have received. Get a lawyer. Don't belive what they tell you because it's their job to give you the least amount of money possible."
Commented on 2008-01-10 12:54:36 EST
"After being insured with them for 4 years, they suddenly were unable to obtain driving record. Provided it to them in August 2006 (in other words, did their job for them)Repeat, July 2007!!!! Changed drivers drivers history to 0 years driving experience and wanted to charge over $1400 per month! This came on the heels of the letter from them stating that they were rescinding their previous termination of our policy that they had notified us of (NEVER SAW IT!) because we no longer lived out of state. I never moved out of state, let alone moved back!!!! Where do they come up with this stuff? Why can they no longer obtain a driving record and claim there is no driving history on an individual they have been insuring for over 4 years? How do they determine that a person who has not moved at all, let alone out of state, has moved to Arizona? To add insult to injury, while trying to sort this mess out and outrageous premium charges due to their ineptness, we were late paying our premium, however when we did pay the 6 month premium, they accepted the payment via phone payment and the money was removed from my bank account. Then they changed the date of the policy after the fact and claimed there was a lapse in coverage! Yet I NEVER received any correspondence stating my insurance was terminated nor did they write a new policy when they changed the date of my coverage period. Now they refuse to to provide an FS-1 for the DMV and I was not notified about any lapse in coverage until 45 days after the lapse occurred! Yet there was no mention of this when they accepted the payment. In order to make a payment, one needs an policy number, if I had no insurance how did can they take my money and apply the payment to a policy that had lapsed? Furthermore after taking time from work, twice in the past year, and driving over 60 miles to the closests DMV office to provide them with a drivng record they still almost 30 days later continued to send bills for over $1400 per month, due to a lack of driving history! These folks are truly incompetant even when it pertains to the simplest of issues! Beware they may have moved you out of state to, if not they still may decide to make you an inexperienced driver despite the fact that you have been driving for 30+ years and then try to charge you $1400 a month and take your money and after the fact claim you had a lapse in coverage! RUN from Proggressive as fast as you can!!! It is a living nightmare! Every time you think you have it fixed, it rears its ugly head again and again! It is akin to being in the movie Groundhog Day, everyday you deal with it and just when you think it is finally resolved, it starts all over again! "
Commented on 2008-01-06 16:13:46 EST
Commented on 2007-12-21 17:17:51 EST
"I had a good luck with Progressive fixing my car when rear-ended at a stop light but when my wife scratched her fender they fixed it but raised my rates $500 a year for a $900 claim."
Commented on 2007-12-12 19:24:44 EST
"There is not an insurance company out there with more liars, cheats, crooks, thieves and general scum bags employed. This goes from the desk help at the concierge counters, to the claims agents, to the managers, and probably right on up to the top. If you are looking for insurance please do yourself a favor and choose another company"
Commented on 2007-11-02 18:05:21 EST
"They will lie on your Clue Report after you leave them and take months to clear, thats if and when you find out."
Commented on 2007-10-23 19:05:27 EST
"They do not stand by their customers. The at fault driver's insurance company said his client admitted fault but that it is well-known that Progressive agents don't back up their client so they figured they could just pay any percentage they wanted which ended up costing thousands and we were competely ignored by Progressive. Is that even legal? "
Commented on 2007-10-09 13:24:41 EST
"Progressive is horrible. They found no evidence or proof to deny my claim. Yet they did. I had 7 witnesses and plenty of paperwork stating the accuracy of my claim, yet they still denied. Go with Geico, Progressive people were very unhelpful and very rude."
Commented on 2007-09-11 20:28:17 EST
"I got rearended on 10/30/2006 by a guy going 47 miles per hour in a merging lane i was stopped because the vehicle in front of me was stopped. he hit me so hard i hit my head on the rear window of my truck at least 3 times. police came made out report and sent it in, they responded very quickly to the repair of the vehicle, but don't have a claim for an injury because they treat you like crap. they sent a representative out to my house and three times he asked me how much my injury was worth to me.and each time i told him the same thing i am not signing anything because i don't know what is wrong with my neck and shoulder. he quit bugging me but then the phone calls from the insurance company started. they offered me, for my loss wages $50.00 and I make a little bit less than that per hour. I told them that they shouldn,t be so generous as I might need a few groceries inbetween and then I asked this rep if she would accept the offer and she said no because it was outlandish. I said thank you and that she answered my questions for me, and we will not be talking anymore. It is almost a year later and i have had a ct scan and 2 mri's and also went to one of their paid off doctors who told me to my face at the examination that i would benefit greatly from deep traction. Then he sends a report to my attorney that there isn't anything wrong with me. O gees I wonder how he sleeps at night knowing that he is paid to lie.I still have headaches and a lot of neck pain some days good and some days bad that I have to use a home traction unit "
Commented on 2007-09-10 17:29:18 EST
"recently I got renewalletter from Progressive. Premium has been increased, (There is no changein driving record from first time when they wrote m insurance.) I called customer service for explanation. 1. Initially I was tolsby representaive that, On line discount is applied when I signed up initialy. ACtually I got quote by ohone, I dont know how they apllied discount. 2.She says as Milk prices changes every day so as insurance quote. I insisted on talking to super visor. He reviewed whole case and said , it is tue that you did not sign onlie to apply discount but it was applied. He is help less, Why premium increased with out change in driving history and no claims. Answer: Recently premiums has been increased, various things wlll be considered. Q: What is specific reason for increasing premium. No Answer. He is explaing general situation. Q: why I was cheated with lesser insurance quote by applying discount for online sign up , even though I purchasedinsurane on phone. This is the way converstaion went. Dont beleive these guys, while getting insurance try to get all details and if you renew in future , what consitiond iwll be applied."
Commented on 2007-08-26 09:31:45 EST
"Was rear-ended at red light by some one driving at a high speed (45 mph zone) who was talking on cell phone. Suffered brain injury , 9 herniated disks, polyradiculopathy, Fibromygla (sp?) and now have been diagnosed with Multiple Sclerosis and can't drive. Neurologist said that if not for the accident, the MS would have probably never came out in my lifetime. Current brain MRI says I have multiple lesions and signal abnormalities consistant with MS. Progressive paid lost wages for a year before being sent to their paid-off quack (who is legally protected in Michigan), who examined me for 5 minutes and said nothing was wrong with me and there were nothing but lies through the whole report. They then cut off my lost wages (which Michigan No-Fault law entitles you to 3 years of paid wages (85%) and unlimited medical) and my claim was denied and closed. And then come to find out, none of medical bills were paid by them (I had my own primary insurance at the time and Progressive was secondary) (now in collection and my credit has been destroyed). Everytime I see a Progressive commercial, I want to through something at the TV. It makes me sick that their profits are in the billions and now my healthcare (Medicaid) and bills will need to be paid by taxpayers and other community services. I even had extra underinsurance/uninsurance coverage in case someone hit me that didn't have insurance or did not have enough liability insurance. What the hell did I pay extra for? Nothing!!! I will probably lose my home since I can't work. They may pay out claims to damaged vehicles, but not for injuries. I even called State of Michigan's Insurance office who regulates these insurance companies and was told they couldn't do anything. Go find an attorney is what they told me. Don't get fooled by their hip commercials. They are probably the worst out there for unpaid injury claims. I am going to try to round up people (voulnteers)who have also been denied serious injury claims in Michigan or anybody that wants to help, to do a video (cannot do by myself) on current Michigan law and the changes that need to be made for injuries from accidents (it has passed in the house and now goes to the Senate (who will probably shoot it down). About 95% (probably more) of serious injuries are denied in the county courts and never make it to a jury because they don't meet the current threshholds (which are absolutely ridiculous). If anybody is interested in the making of the video, please leave an email address on here so I can contact you. If you are from Progressive insurance company, I don't want to hear from you unless it is positive (which I doubt). Also, beware that these insurance companies watch for anything an injured person might post on the interent that they can use against them. P.S. I had someone type this for me. Also, dropped my insurance with Progressive after they closed my claim and went with another before I couldn't drive anymore. "
Commented on 2007-07-12 09:14:07 EST
"Have been with Progressive for nearly 5 years. They have given me the best rates of all insurance companies and their customer service has always been good. I made a glass claim back in 2006 and they sent a glass company out to my job 2 days later to replace my windshield (no out of pocket expense due to Florida law and a waived claim on my policy). I made my second claim this past week. It has been a bit nervewracking as neither myself or Progressive is sure the at fault driver has valid insurance or not. However my claims adjuster and the service center have been awesome in letting me know what steps I need to take if her insurance comes back invalid. Only downside is their Tampa Bay service center is located way out in the sticks which is a 35 minute drive from downtown Tampa and 35 minutes from St. Petersburg. "
Commented on 2007-07-11 10:34:52 EST
"Progressive has a wonderful website with many useful tools, their customer service associates are always top notch and their claim payouts have always been fair and speedy."
Commented on 2007-07-06 18:03:54 EST
"Rates are the best I've found. Had 2 motorcycles totaled and both claims were paid promptly, although a bit cheaply. However, nothing like the awful treatment I've received from State Farm in the past!"
Commented on 2007-07-03 14:59:12 EST
"I've had good experience with progressive through 3 car break-ins and a hail damage claim. I've always received prompt service and appropriate reimbursements. Their prices seem to be good."
Commented on 2007-06-20 14:02:11 EST
"CSR's very friendly, and knowledgable. Always answer the phone quickly. I know ver"
Commented on 2007-06-09 16:00:46 EST
"If you ever have the misfortune of filing a claim through Progressive (i had my car stolen) be prepared to be re-victimized! They harrassed my 86 year old grandmother - who had nothing to do with my claim - to the point where i had to take her to the emergency room for her blood pressure- Why- they wanted her to look for my spare key - which she had no clue of where it was because i had it. I will de canceling both my polices with this company as soon as this claim is cleared up!! NEVER AGAIN!!"
Commented on 2007-04-23 08:40:08 EST
"Under SR-22, mistyped routing number led to my policy (that was being changed from one state to another) being canceled 3 weeks before first notification. The state has served me with a cease driving letter, because Progressive sends the state the info, even though I'm paying for the SR-22 filing. I could have been in jail, due to a typo, and they couldn't let me know faster? "
Commented on 2007-03-30 19:55:48 EST
"Progressive does not care about their own customers, all they care about is ripping you off. Their representatives do not know what they are talking about and they do not call back. Even the managers don't respond when you leave them a message. They figure if they ignore you, then you will just shut up and go away. I am very, very unhappy with Progressive and I hope other people don't get FOOLED by their pretty little commercials. "
Commented on 2007-03-28 08:13:58 EST
"Call wait time-before speaking to a human 157 minutes, so far...stil holding..."
Commented on 2007-03-04 09:03:58 EST
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