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RBC Insurance Review

RBC Insurance Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"RBC insurance company offered me teaser low initial premiums to acquire my business. They later arbitrarily jacked up the premium midway through the insurance contractHome Policy by increasing the "Cost of Dwelling" coverage by $100,00. They also decided to "exclude" the coverage of the roof for all perils, even though they had full initial disclosure regarding the age of the structure. This company borders on fraudulent business practices. Fortunately, my renewal is coming up and I will never deal with this company again. I will also inform all my friends and family to never consider this company for any of their insurance products. "
Commented on 2014-12-11 08:11:01 EST
"I had a glycol flood in my condominium from a central AC unit- RBC was my insurer... it had to be evacuated as the chemical was dangerous. I had to cash in RRSPs to pay for a hotel as it was not habitable and we were told that we had to leave. After a year of waiting for their adjuster my condo board wrote me a letter to remove old damaged contents off of the terrace that awaited their adjuster- the items were unsightly to neighbours. I followed up with RBC again telling them that the condo board was threatening litigation and I need my contents removed and adjuster visit... so sure enough RBC came with a truck and disposed of all of my damaged belongings in the garbage... however they have never paid me for them to this day. It has been over 5 years. NEVER BUY INSURANCE FROM RBC... I would not take insurance for free from this corrupt company. I have been paying a lawyer to deal with this.... not the best way to spend 5 years. This company is the worst company out there... they sometimes offer low premiums but run away as fast as you can."
Commented on 2014-02-17 02:04:47 EST
"Premiums skyrocketed with no claims or policy changes avoid RBC insurance."
Commented on 2014-01-04 16:09:04 EST
"Probably the WORST company I have ever dealt with. Seriously. For travel insurance get BCAA. RBC does everything in their power to avoid paying out. BCAA is actually helpful and accomodating and when they say you are covered you are covered. RBC - not a chance. Run from this company. "
Commented on 2013-12-12 12:32:47 EST
"Their automatic renewal policy is horrendous duplicitous and ethically wrong. "
Commented on 2012-12-07 13:59:13 EST
"RBC is the disability insurance through my work. This past March I fell and got a concussion. I have not fully recovered as I am still suffering vertigo. I have been diagnosed by doctors with a legitimate on-going injury and cannot work my job. In the mean-time I received a major injury to my leg requiring hospitalization and months and months of recovery. RBC has denied my first claim saying I should be able to work regardless of what the doctors say. They deny my second claim because I was not working when I received my leg injury even though I am still considered employed by my employer. Never waste your money on this insurance company when they refuse to pay legitimate claims."
Commented on 2012-09-25 11:27:10 EST
"12 years paying and after getting sick strokeand then waiting the 2 years to be put on permanent disability was denied because I wasnt working when I had the strokei was off on another injury yeah RBC can tell themselves all day long they are the best but they are by far the worst in any industry.How many success stories have you heard from people other than the ones who got a new windshield ? ask anyone thats had trouble collecting from insurance companies and were rejected.9 times out of 10 it was by RBC insurance.when is our government going to make them accountable???"
Commented on 2012-08-15 07:43:39 EST
"bad"
Commented on 2012-07-16 15:46:28 EST
"no explanation for increases "
Commented on 2012-06-21 10:30:32 EST
"We purchased a house and after hours of wasted time with RBC insurance were denied coverage. The reason they provided was the inspection report we supplied which pointed out a couple of minor repairs needed such as guardrails on the steps. Unbelievable. "
Commented on 2012-05-04 14:45:49 EST
"I bought a brand new home and got the RBC home insurance 2 years later the house started to sink because of a faulty foundation they claimed it was due to "human error" and was not a natural occurance. therefor I am not covered. And then they cancelled my insurance on me because "it was to great of a risk to keep a policy on".DO NOT BUY INSURANCE FROM RBC HOME INSURANCE. It is true they are FRAUDS"
Commented on 2012-04-25 20:12:04 EST
"Do not purchase RBC travel insurance. They took advantage of my 91 year old Mother She has lost 700 in travel cancellation insurance because of non-disclosure by RBC representative and sales department. Shame on them"
Commented on 2012-03-24 11:25:51 EST
"Basically in order to get a claim for a cancelled flight you must have caused the cancellation not the airline. When the airline cancells the flight RBC defers to the airline or the travel agency to re-imburse you."
Commented on 2012-03-20 14:42:36 EST
"One way cash door collect the moneypay nothing."
Commented on 2012-03-16 19:09:34 EST
"The RBC travel insurance is a cheat. They collect your money telling you that you have a peace of mind but when you have to cancel your trip they give you conditions to fulfill which they did not tell you when you purchased the travel insurance. I will advise people not to purchase travel insurance from RBC"
Commented on 2012-02-23 08:04:32 EST
"RBC insurance is horrible. Walk away from them. We called to enhance our home insurance the represenative gave us wrong information - then we got robbed and were held accountable for her mistake now we are out several thousands of dollars because of their mistake. Its been a horrible experience."
Commented on 2011-11-21 13:10:33 EST
"Ask them to provide you with descriptions of Rate Group and Driving Record Codes. Customer should be entitled to an explanation of the codes used on the policy form."
Commented on 2011-10-28 19:45:01 EST
"They kept billing after I had canceled and lost the information that I had sent in to prove that I had previously canceled. Then sent me to collections. Getting the information again would have cost me 1/4 of the price of paying the account."
Commented on 2011-10-26 12:31:11 EST
"Never speak to the same person when you call you spend a lot of time re-explaining things leads to confusionThey bury you with tons of documentation.They overcharge we are two drivers with 3 cars and liability on the third vehicle is full 100 even tough we can only have 2 on the road at the same time"
Commented on 2011-10-19 06:31:36 EST
"One word to describe RBC Insurance FRAUDThey asked me 100 questions on the phone. Bugged me every night. I complied and asked for them to send me the contract for review and what Inagreed to on the phone. Im still waiting. They sent a nurse to my house to take blood and the nurse asked me to sign the 50 page life insurance policy. If I did not sign the nurse would not proceed. I asked a million questions in the policy and he said he is only the nurse. I asked him to leave to the contract so I can review and he said he can not. So I asked the nurse to leave my house. These people thought I would sign what fools. I would pay more then 48000 into the policy over the life and they will not answer my questions or let me take a copy of the contract. This company smell of their policy and procedures. Buyer beware what you are signing with them. RUN Thats what I did. Im still waiting for them to send me the contract for review. They will not give it to me."
Commented on 2011-09-24 17:59:36 EST
"Got rear ended its been a week since I filed my claim and my case is now under investigation because of their bogus excuse saying that my car has been modified. I did not know HONDA FACTORY ACCESSORIES were classified as modified. Very unhappy with the way they are handling my case. Being rear ended which means the accident was stated me as NOT AT FAULT anyone wouldve thought that it shouldve been a prompt and hassle free claim but no. Its been question after question and waiting day after day DEFINITELY NOT happy with this company at all and I DO NOT recommend."
Commented on 2011-06-24 20:47:35 EST
"They slam you with extra charges whenever you try to cancel a policy. When you change a policy they insist on turning it into a renewal this allows them to slap on more fees or charges for later changes or cancellations."
Commented on 2011-06-17 08:06:34 EST
"Never sent letters for renwal on home or car. Never was contacted that policy was due for renewal. finaly received a registered letter of payments after 4 months. Bad company, high rates"
Commented on 2010-12-07 05:27:46 EST
"Signed on with a nice low then they increased my premium 2 monthes later. Their excuse was that there "licnesed insurance adviser" made a mistake entered an incorrect square footage for my house. RBC Insurance are scam artists!"
Commented on 2010-11-16 13:56:57 EST
"They gave me a quote which was extremely good, then they wanted an inspection of the residence, which has now resulted in an increase in the premium of 25%. They are also saying the building is well over what it is. They want to incorporate the square footage of the attached garage into the home size. In speaking with them they state that the cost of removal of debris is calculated into the building value. Since when? Do not do business with this company, it is bait and switch."
Commented on 2010-11-03 16:42:50 EST
"Had a house fire all contents damaged or destroyed. RBC sent in cleaners who they chose and unknown to us charged it back to our contents insurance which made us hit the maximum (we were never told until there was no money left to replace all of our belongings even though they would have known after paying cleaners before us!). Cleaners charged more than belongings worth! We were insured enough for our contents but not the $50K for cleaning. Obviously some scam going on and asking for internal audit. Insurance staff are incompotent - being able to add numbers should be a requirement."
Commented on 2010-10-21 17:42:32 EST
"Still waiting to get final decision on my claim for my bathroom over 2 months"
Commented on 2010-08-31 10:07:08 EST
"Call to claim a winsheild and was told the deductable was 250.00 on a 230.00 winsheild"
Commented on 2010-08-09 10:44:08 EST
"Very slow. "
Commented on 2010-07-12 10:30:12 EST
" Insurance companies are for one thing maximizing profits at our expense. My girlfriend had a brain hemmorage last year and is now unable to work. As per the insurance they are supposed to cover her mortgage payments etc in a case like this... but? My girlfriend was a nurse and about two years before this happened a patient fell on her. She was not hurt but as hospital policy goes she had to see a doctor. Five minutes later doc said she was fine and went back to work. These RBC pricks dug around found out about that told her she lied to them because she did not tell them about it and denied her of benefits. Their job is to find any possible way to not pay. They are a government protected organized crime ring like all insurance companies"
Commented on 2010-07-11 07:39:23 EST
"We got in an accident where a driver ran a red light while we have an advanced left turn light. After we filed the claim, RBC had an adjuster called us within 3 hours and notifying that they will be sending an appraiser to look at the car. After the appraiser looked at the car, the car was totalled and he gave us a cheque right away with an extra week of car rental. The money that they settled was more than what the market value of the car. And the whole process was taken only 4 business days. RBC is the best. "
Commented on 2009-09-25 18:30:58 EST
"They use the three D's - Delay, Deny, Defend. Unfair treatment when disabled and after paying disability insurance all my life they are dishonorable when I need them to honor the contract."
Commented on 2009-04-06 14:37:25 EST
"filed a fire claim and had to hire 2 lawyers and waited 2.5 years to get any money from them. fire was not my fault. "
Commented on 2009-03-31 10:33:19 EST
"got rearended, other guy didn't file a claim with his company. Super long wait just for them to clear up liability with the other company. I don't get why I just don't paid for my accident already, when a police report was filed and it was so obvious what happened. Also got an premium increase for no known reason. Will be cancelling once I get my money. "
Commented on 2009-02-26 22:09:39 EST
"This is the best company ever. They helped me through the whole process. Kept me updated with everything... The staff were very curteous.. They even offered me Valet Service, where they would come to my house with a truck and pick up my car and then give me a rental. I had nothing to worry about. Everything was taken care of very quickly. RBC is the best."
Commented on 2008-10-25 13:36:08 EST
"Terribly long (+1h) wait on phone to sign up. Required 4 pictures before insuring. Make you fill up additional form by mail after going through same by phone. Most tedious sign up process i have ever experienced, anywhere, for anything! Awful."
Commented on 2008-10-12 14:13:55 EST
"This company renewed my auto insurance without notifying me and increased my premium because i had a speeding ticket which i fought in court and manage to drop it. What a scam."
Commented on 2008-08-27 16:45:21 EST
"In Feb. 2008, we received a letter stating that we had missed a payment in 2003. We now have twelve different letters stating twelve reasons we are deliquent in payment. We have proof for all payment. Each time we contact the company we get another version of why they say we owe them. None of it makes sense."
Commented on 2008-03-08 05:02:31 EST
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