Insurance Company Reviews

Your Insurance Company Reviewed

Read Reviews From Your State:

ReliaStar Life Review

ReliaStar Life Company Overview

Customer Rating:
Rating: 2.025 Reviews ReliaStar Life has received an average of 2.0 stars out of 5 based on 25 user reviews.

Company History:
Reliastar Life Insurance Company, based in Minnesota, and its wholly owned subsidiary, Reliastar Life Insurance Company of New York, are part of a fleet of about 10 life insurance companies in the U.S. and Canada that are owned by ING, a global financial services company operating in more than 50 countries. The life insurance companies of this group sell annuities, life insurance and retirement plans to individuals, employers and institutions. Reliastar traces its beginnings to a company founded in 1901 a..Read More

Lines of Insurance:
Health, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

ReliaStar Life Satisfaction Survey

Overall, how satisfied are you, with ReliaStar Life?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for ReliaStar Life

Company Contact Info:
President   Harry N. Stout
20 Washington Avenue South
Minneapolis, MN 55401
612-372-5432

ReliaStar Life Reviews and Customer Comments

"Very poor customer service."
Commented on 2018-04-12 12:57:34 EST
"After 33 years of paying my policy on time I am suddenly notified I need to pay almost 800 dollars now or my policy will be cancelled and the cash on value is zero"
Commented on 2018-03-09 11:45:32 EST
"ReliaStar Life Insurance is the worst life insurance company I've ever had to deal with. Period. Their customer service is horrendous, and their claims handling even worse. To file a death claim, you'll have to call the parent company now Voya but you'll be lucky if they can help you since Reliastar seems to exist in its own backwater alternate universe. You might be transferred to a Reliastar number or you might have to call yourself and speak with a person in Texas, which is when thing get surreal. They will collect all the information to get a claim started, which they then have to SNAIL MAIL to MN, before that office will SNAIL MAIL you some claim forms to fill out. It's like this company has never heard of computers, or the internet, or email, or even a fax machine. Incompetence Or purposeful inefficiency designed to hold on to your money for as long as possible Read on... Claim paperwork might arrive by mail within the next month. I've had to file 2 death claims in the past 5 years, and their process has not improved a bit in that time. Fill out the forms, provide a certified copy of the death certificate, etc... all pretty straightforward. They do provide an overnight mailing address for the return of the claim package, but the rest of their process is so painfully slow that it really doesn't matter. Now you wait... and wait... For my mom, it was over 2 months from first call to receipt of a payment package - in the form of a checkbook. It's apparently impossible to get them to simply cut a check -- instead, they will force you into one of their checkingline-of-credit accounts, and force you to draw down the balance by writing out checks. Yet another ploy yo hang noto your money even longer. Add delays for theses checks to clear. Then, when the account falls below a certain amount, they will close out the account and send a check for the balance - maybe a month later if you're lucky. Absolutely ridiculous FOR GOD'S SAKE, if you're considering their life insurance, do your heirs a favor and DON'T If you already have a policy with them, then you have my condolences."
Commented on 2017-11-17 09:24:50 EST
"It has been EXTREMELY FRUSTRATING to deal with this company every single time I have tried to find out any information about my account. My type of policy was only offered for a brief time and every time I try to get information, I am referred to several people and a committee has to meet to review my account, etc. It is very difficult to believe they don't know how to deal with my account or sometimes find it when this is what they do. I try not to be rude to the people who answer the phone, but it is becoming increasingly difficult. If my account did not have a free life insurance policy tied to it which they currently can't figure out, I would have switched to a different company years ago"
Commented on 2017-05-18 15:22:20 EST
View All Comments
Read Reviews From Your State: