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Response Insurance Review

Response Insurance Company Overview

Customer Rating:
Rating: 3.069 Reviews Response Insurance has received an average of 3.0 stars out of 5 based on 69 user reviews.

Company History:
Founded 1995, funded by Morgan Stanley...Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MN, MS, MO, MT, NE, NV, NH, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Response Insurance Satisfaction Survey

Overall, how satisfied are you, with Response Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Response Insurance

Company Contact Info:
President   Mory Katz
500 South Broad Street
Meriden, CT 06450
203-634-7200

Response Insurance Reviews and Customer Comments

"It worries me when I read the horror stories regarding claims with Response. But I have had 2 claims since Unitrin bought them and in each case the service was prompt equitable and friendly. One accident was my fault and caused 7500 in damage. My rates went up 20/6 mo. and only on the accident vehicle. The other accident was not our fault and we got back even our deductible once the other insurance company paid. I cannot in good conscience fault this company."
Commented on 2012-08-14 17:11:38 EST
"Before Unitrin/Kemper bought them I actually had no problems with them. Now however their claims department is horrible. They are unreasonable and exasperating. Declared my car a total loss after hail damage the problem was what paid me for the car was not enough to replace it with "like kind and quality." "
Commented on 2012-06-09 00:50:41 EST
"Response had been pretty bad ever since they were bought out by Unitrin. I had never filed any claim with them, nor did I have ticket, but they increased my premium substantially anyway, and said "the costs of doing business in Illinois increased" or "Illinois increased fees", similar to what others have said here in other states. It appears that they just wanted to dump low-premium, safe drivers in order to make quick money (for their year-end bonuses)."
Commented on 2010-08-20 07:47:22 EST
"Stay away from Response and thier assoc. companies, I have been a customer for 25 plus years back when it was connecticut life a casualty, anyway I have 6 cars, I have 6 children my wife and myself, I have always paid on time. I wanted to add an other car, they told me the system will not allow it, they would make a new policy, so they created a new policy for my wife as the drive for a 2005 Honda Civic the cost for six months $7,744.00, ARE THEY HIGH, I pay about half that for the othe 6 cars, they really dont want me as a customer, today I called up to remove my oldest sons 2006 Ford F250 that they were charging me $729 for 6 months, as he has gone to Progresive for $412 for the same coverage for 6 months, Response told me I CANT REMOVE him till I prove to them he has new insurance, and when they do remove him the policy will only drop by #370 per 6 months what happened to the other $359. I have asked numurus times to talk to someone of higher authority and NEVER get a call back. This was the last straw, they just lost my cars and my house!!!!!"
Commented on 2010-05-10 13:33:17 EST
"I was involved in a no fault accident where I was actually rear ended. Response Insurance, whom I had for five years, doubled my insurance premium. The claim they paid me was only $1,000. Stay away from this Insurance Company. They are a complete SCAM!"
Commented on 2010-04-23 10:13:58 EST
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