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Rockford Mutual Review

Rockford Mutual Company Overview

Customer Rating:
Rating: 2.521 Reviews Rockford Mutual has received an average of 2.5 stars out of 5 based on 21 user reviews.

Company History:
Predecessor founded 1896 in Illinois as Rockford Farmers' District Mutual Tornado Insurance Company. The company began with 50 policy holders and has grown to over 70,000. ..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:

Rockford Mutual Satisfaction Survey

Overall, how satisfied are you, with Rockford Mutual?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Rockford Mutual

Company Contact Info:
President/CEO   Joseph DeChatelets
527 Colman Center Dr.
Rockford, IL 61108

Rockford Mutual Reviews and Customer Comments

"Rockford Mutual is the definition of FRAUD. Do not pay them premiums. When it comes time for coverage, they will do anything to screw you."
Commented on 2017-11-03 11:29:21 EST
"I had a good, professional knowledgeable claims person therefore, I had a quick, efficient experience through the claims process. I don't understand all the negative reviews. Maybe I just got lucky."
Commented on 2017-08-15 11:58:36 EST
"They are a fraud. Delay, delay, delay, They would not meet with me to discuss claim. They would not respond to my questions about coverage. They finally told me I was covered and then refused to talk to me. They would not come to the claim site to review coverage and loss. They never adjusted the claim. DO NOT USE Rockford Mutual. You will be very dissatisfied."
Commented on 2017-04-06 07:06:39 EST
"they are turning down a wind storm claim , other insurances in the neighborhood is paying .not Rockford mutualI had a reputable roofing company come out and met with the adjuster. Rockford said they put a clause in my contract they will not pay . Funny my declaration says I'm covered. I am 80 yrs old, never had someone alter my insurance without my knowledge. I will be consulting with attorney soon. They are not to be trusted , do not use them"
Commented on 2017-02-02 09:04:28 EST
"Company is a fraud. Had a major claim. They were non responsive. Refused to provide an estimate of the damages nor accept the quotes that I had received to make repairs. When they finally provided an estimate seven months after the event, it was so far off base that it was comical. Could not get an estimate or response until after reporting them to the state insurance board. Could not get another response until a judge made them respond. Do not do business with this company. They will not be there when you need them. "
Commented on 2016-04-17 20:11:00 EST
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