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Rockford Mutual Review

Rockford Mutual Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Rockford Mutual is the definition of FRAUD. Do not pay them premiums. When it comes time for coverage, they will do anything to screw you."
Commented on 2017-11-03 11:29:21 EST
"I had a good, professional knowledgeable claims person therefore, I had a quick, efficient experience through the claims process. I don't understand all the negative reviews. Maybe I just got lucky."
Commented on 2017-08-15 11:58:36 EST
"They are a fraud. Delay, delay, delay, They would not meet with me to discuss claim. They would not respond to my questions about coverage. They finally told me I was covered and then refused to talk to me. They would not come to the claim site to review coverage and loss. They never adjusted the claim. DO NOT USE Rockford Mutual. You will be very dissatisfied."
Commented on 2017-04-06 07:06:39 EST
"they are turning down a wind storm claim , other insurances in the neighborhood is paying .not Rockford mutualI had a reputable roofing company come out and met with the adjuster. Rockford said they put a clause in my contract they will not pay . Funny my declaration says I'm covered. I am 80 yrs old, never had someone alter my insurance without my knowledge. I will be consulting with attorney soon. They are not to be trusted , do not use them"
Commented on 2017-02-02 09:04:28 EST
"Company is a fraud. Had a major claim. They were non responsive. Refused to provide an estimate of the damages nor accept the quotes that I had received to make repairs. When they finally provided an estimate seven months after the event, it was so far off base that it was comical. Could not get an estimate or response until after reporting them to the state insurance board. Could not get another response until a judge made them respond. Do not do business with this company. They will not be there when you need them. "
Commented on 2016-04-17 20:11:00 EST
"Hit a fire hydrant Friday and claim was paid by following Friday"
Commented on 2012-06-14 12:13:16 EST
"It took seven months before they would even talk with me regarding the claim. They are rude non-responsive and almost a year later they still have not sat down with me to discuss what is covered and not covered. Do not do business with this company. They are extremely unprofessional. "
Commented on 2012-05-13 08:54:38 EST
"Offered a lower rate on my homeowners policy when I moved our car over to them and when we did they said I would have to wait until the following year for the discount promised. Misleading company."
Commented on 2012-03-30 13:22:54 EST
"Rockford Mutual is extremely slow in settling claims. It has been 5 months since our crash occurred and still no settlement. The claims representative is rude and keeps asking for paperwork I have already sent. There is one excuse after another on why no settlement can be made. Save yourself the headache and aggravation by not buying insurance from Rockford Mutual."
Commented on 2012-02-28 16:44:02 EST
"We were in a tornado and it took them 3 months to determine that our house was a total loss. Now it has taken them over 6 months to help us with our contents and replacing them. They have given us nothing but grief."
Commented on 2012-01-09 10:11:02 EST
"Great to Take Your Money! Totally a Night Mare to deal with! Uses every excuse in the book to stall and not pay! Would not let my worst enemy buy insurance from this company!"
Commented on 2010-09-17 19:49:13 EST
"Very good to deal with, Can handle payments online, by phone, or thru the mail"
Commented on 2009-10-05 15:02:07 EST
"Not available in all locations, but this company is amazing to deal with. We've had them for over 20 years and they are consistently helpful and have very cheap rates! "
Commented on 2009-03-10 16:20:51 EST
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