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SAFECO Insurance Review

SAFECO Insurance Company Overview

Customer Rating:
Rating: 2.0677 Reviews SAFECO Insurance has received an average of 2.0 stars out of 5 based on 677 user reviews.

Company History:
We focus on providing the insurance products that matter most to consumers – auto, homeowners and small-business policies. Our business helps people protect what they value and deal with the unexpected. At Safeco, we are intent on offering the best mix of insurance coverages and pricing, and fulfilling the promise of our products when a loss occurs. Our most visible product is the personalized service and support we provide when a customer files a claim – whe..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:

SAFECO Insurance Satisfaction Survey

Overall, how satisfied are you, with SAFECO Insurance?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for SAFECO Insurance

Company Contact Info:
Ms.   Paula Rosput Reynolds
4333 Brooklyn Avenue NE
Seattle, WA 98185
(206) 545-5000

SAFECO Insurance Reviews and Customer Comments

"I received a letter stating that we are short on the payment to our mortgage insurance. So, I called my mortgage company and informed them that we received a billing from SaFeco that we are short so my mortgage company did a conference with the Safeco agent to resolve the issue so my mortgage company sent the payment to Safeco. So, I was thinking that has been resolved after a month I found out that our policy got cancelled. So, I called my mortgage company and they said they sent a check. Here we are again doing conference with both companies dealing it for more than 2 hours just to make sure that everything are fine and the insurance will get reinstated. So, a billing specialist informed that it will take effect within 24 hours. Then I got a voicemail from them saying that my policy is still not reinstated so I called them to make sure that everything are okay so this other agent informed me that they will need to wait for the check that my mortgage company sent them in order for my policy to get reinstated so meaning it would take 10 days for the policy to be in effect now Im so irritated and so upset and the lady was telling me that if I want it to be in reinstated right away I have to pay on my own pocket, I told the lady why was the other agent said something about it instead of getting a different information every time. I have never heard of a company once you pay it will take 24 hours. This outrageous. They need to do a better training with their employees."
Commented on 2019-08-22 14:19:38 EST
"make you suffer trying to communicate with them and figure out what is going on on their end and refuse to pay what your policy says it will.If a claim is being filed there has odviously been an accident of some kind these are not people who make it any less stressful in fact they make it more stressful"
Commented on 2019-03-04 17:17:31 EST
"I've only filed one previous claim in my lifetime. I hidden wall water leak in my home which Safeco covered, however although they had stated they would cover utilities of running several drying machines 247 for a week, I could not get them to follow through with their promise. I've recently had the first summons in my life at 60 over the holiday. The liability claim was filed 2 months ago and initially the claims resolution specialist failed to scan in the documents I provided, then the company went on holiday, so had to deal with a situation alone by hiring my own attorney to defend me against an individual coming after my homes both insured by Safeco with false allegations. The response time and lack of communication has only added stress rather than any support. I've requested a copy of my policies and never even received those. An extremely frustrating and stressful process. I had Farmers for 15 or 20 years prior to my banking institution teaming with Liberty MutualSafeco at which time, I signed up with them. I am on my own without any backing on a very serious matter and extremely disappointed. After 2 months the litigation specialist asked for an additional week and now its been two and court questioning why a arbitor has not been returned calls nor communication to me or my attorney Unacceptable professionally and no security or support here."
Commented on 2019-01-30 11:36:08 EST
"Absolutely the worst insurance company I have ever dealt with or heard of......the adjuster didn't even come look at the shower pan sent a water retosration company out, tore out the entire bathroom, then said they wouldn't pay."
Commented on 2018-09-25 12:09:32 EST
"They are incredibly unhelpful, past the agent everyone in their loop is utterly incompetent, from the rental coverage department to the work shop to the people that do the filing process. A complete and utter trash service for when you would need to rely on an insurance company. They don't know the meaning of the words principal of thinks, integrity or honesty. I have never dealt with such a lazy bunch of people put together in one place. Utterly a bunch of fraudulent and extortionist group."
Commented on 2018-05-03 14:38:05 EST
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