"make you suffer trying to communicate with them and figure out what is going on on their end and refuse to pay what your policy says it will.If a claim is being filed there has odviously been an accident of some kind these are not people who make it any less stressful in fact they make it more stressful"

"I've only filed one previous claim in my lifetime. I hidden wall water leak in my home which Safeco covered, however although they had stated they would cover utilities of running several drying machines 247 for a week, I could not get them to follow through with their promise. I've recently had the first summons in my life at 60 over the holiday. The liability claim was filed 2 months ago and initially the claims resolution specialist failed to scan in the documents I provided, then the company went on holiday, so had to deal with a situation alone by hiring my own attorney to defend me against an individual coming after my homes both insured by Safeco with false allegations. The response time and lack of communication has only added stress rather than any support. I've requested a copy of my policies and never even received those. An extremely frustrating and stressful process. I had Farmers for 15 or 20 years prior to my banking institution teaming with Liberty MutualSafeco at which time, I signed up with them. I am on my own without any backing on a very serious matter and extremely disappointed. After 2 months the litigation specialist asked for an additional week and now its been two and court questioning why a arbitor has not been selected...no returned calls nor communication to me or my attorney Unacceptable professionally and no security or support here."

"Absolutely the worst insurance company I have ever dealt with or heard of......the adjuster didn't even come look at the shower pan sent a water retosration company out, tore out the entire bathroom, then said they wouldn't pay."

"They are incredibly unhelpful, past the agent everyone in their loop is utterly incompetent, from the rental coverage department to the work shop to the people that do the filing process. A complete and utter trash service for when you would need to rely on an insurance company. They don't know the meaning of the words principal of thinks, integrity or honesty. I have never dealt with such a lazy bunch of people put together in one place. Utterly a bunch of fraudulent and extortionist group."

"I am unable to speak directly to a Safeco representative other than my agent. I have had problems renewing my vehicle registration because Safeco has failed to notify my state of my coverage with them."