"They are incredibly unhelpful, past the agent everyone in their loop is utterly incompetent, from the rental coverage department to the work shop to the people that do the filing process. A complete and utter trash service for when you would need to rely on an insurance company. They don't know the meaning of the words principal of thinks, integrity or honesty. I have never dealt with such a lazy bunch of people put together in one place. Utterly a bunch of fraudulent and extortionist group."

"I am unable to speak directly to a Safeco representative other than my agent. I have had problems renewing my vehicle registration because Safeco has failed to notify my state of my coverage with them."

"Claims adjusters very slow to respond and hard to communicate with. I took over a week for them to respond to email and phone calls. It took 10 months to settle a wind damage claim on our barn and 5 months to settle a freeze break pipe damage. The SAFECO estimators are ALWAYS way low in comparison to contractors that do the work. I was forced to go up the chain of command to get results and even then it was a constant battle. SAFECO is the last insurance company that I would ever do business with again. My advice would be to find another insurance carrier if you happen to be insured by SAFECO."

"took 2hours for road assistanse NOT ACCEPtable"

"The claims adjuster denied our claim for a broken water pipe from a freeze on Jan 6, 2017. Too long a detailed explanation needed for their reasoning. I advised the adjuster that if they refused our claim I intended to sue them. They then sent out an adjusterappraiser who said our claim was valid. There was a lot of mold as a result of the busted pipe that we had to request an additional review for that portion of the claim. The adjusters did not want to accept the mold claim. Then they finally told us to get an estimate. They assigned a new adjuster, the original adjust had a mailing address in PA and our claim was in Oregon. They denied our contractors bid and a new adjust was assigned from LA, Calif. After about 1.5 hours of discussion with our contractor, they approved only about 60% of what the contractor submitted. They increased the approved amount to about 70%. The adjuster would delay returning calls and emails until I finally got the email address of his supervisor and the Oregon state head of claims. After copying them on several emails we started to get better attention but the final work was not completed until June 13, 2017. The entire kitchenliving room flooring had to be replaced along with sub-floor insulation. Many of the kitchen cabinets had to be replaced for which they only paid for the counter-top replacement. Now that we have filed a claim, we cannot get a new insurer for two years without having our premium almost double. So we are stuck with Safeco for another 14 months before we can change carriers. Rest assured we will be changing carriers after our probation time is up. Amazing how Safeco brags about how good they are until you have a claim. I am 83 yo and have had several insurance claims over my lifetime. Windrain damage. Roof collapse from snow load. Burglarytheft. I have NEVER had such mistreatment and delays from any of the prior insurance companies like we have had from Safeco. Is it any wonder they come out on the bottom of the list. Too soon old, too late smart. But then you will never know how good or bad they are until you have a claim. Companies like Safeco love to collect premiums but HATE having to pay for legitimate claims. My advice is to really investigate before you select your insurance carrier even if your premium is a bit higher than the low bidder. BTW, I found out that my insurance agent gets an annual kickback of big bucks if he keeps his annual claims below a given limit. I have to ask who he is really working for That's another story for another time. I have all of our telephone calls recorded and every email or USPS correspondence to prove all of the above and more. I suggest that anyone filing a claim, meticulously record dates and times and item's discussed. Attorneys love to sue rogue insurance companies."