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SAFECO Insurance Review

SAFECO Insurance Company Overview

Customer Rating:
Rating: 2.0675 Reviews SAFECO Insurance has received an average of 2.0 stars out of 5 based on 675 user reviews.

Company History:
We focus on providing the insurance products that matter most to consumers – auto, homeowners and small-business policies. Our business helps people protect what they value and deal with the unexpected. At Safeco, we are intent on offering the best mix of insurance coverages and pricing, and fulfilling the promise of our products when a loss occurs. Our most visible product is the personalized service and support we provide when a customer files a claim – whe..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

SAFECO Insurance Satisfaction Survey

Overall, how satisfied are you, with SAFECO Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for SAFECO Insurance

Company Contact Info:
Ms.   Paula Rosput Reynolds
4333 Brooklyn Avenue NE
Seattle, WA 98185
(206) 545-5000

SAFECO Insurance Reviews and Customer Comments

"I've only filed one previous claim in my lifetime. I hidden wall water leak in my home which Safeco covered, however although they had stated they would cover utilities of running several drying machines 247 for a week, I could not get them to follow through with their promise. I've recently had the first summons in my life at 60 over the holiday. The liability claim was filed 2 months ago and initially the claims resolution specialist failed to scan in the documents I provided, then the company went on holiday, so had to deal with a situation alone by hiring my own attorney to defend me against an individual coming after my homes both insured by Safeco with false allegations. The response time and lack of communication has only added stress rather than any support. I've requested a copy of my policies and never even received those. An extremely frustrating and stressful process. I had Farmers for 15 or 20 years prior to my banking institution teaming with Liberty MutualSafeco at which time, I signed up with them. I am on my own without any backing on a very serious matter and extremely disappointed. After 2 months the litigation specialist asked for an additional week and now its been two and court questioning why a arbitor has not been selected...no returned calls nor communication to me or my attorney Unacceptable professionally and no security or support here."
Commented on 2019-01-30 09:36:08 EST
"Absolutely the worst insurance company I have ever dealt with or heard of......the adjuster didn't even come look at the shower pan sent a water retosration company out, tore out the entire bathroom, then said they wouldn't pay."
Commented on 2018-09-25 10:09:32 EST
"They are incredibly unhelpful, past the agent everyone in their loop is utterly incompetent, from the rental coverage department to the work shop to the people that do the filing process. A complete and utter trash service for when you would need to rely on an insurance company. They don't know the meaning of the words principal of thinks, integrity or honesty. I have never dealt with such a lazy bunch of people put together in one place. Utterly a bunch of fraudulent and extortionist group."
Commented on 2018-05-03 12:38:05 EST
"I am unable to speak directly to a Safeco representative other than my agent. I have had problems renewing my vehicle registration because Safeco has failed to notify my state of my coverage with them."
Commented on 2018-04-26 09:20:33 EST
"Claims adjusters very slow to respond and hard to communicate with. I took over a week for them to respond to email and phone calls. It took 10 months to settle a wind damage claim on our barn and 5 months to settle a freeze break pipe damage. The SAFECO estimators are ALWAYS way low in comparison to contractors that do the work. I was forced to go up the chain of command to get results and even then it was a constant battle. SAFECO is the last insurance company that I would ever do business with again. My advice would be to find another insurance carrier if you happen to be insured by SAFECO."
Commented on 2017-12-17 10:15:19 EST
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