"I received a letter stating that we are short on the payment to our mortgage insurance. So, I called my mortgage company and informed them that we received a billing from SaFeco that we are short so my mortgage company did a conference with the Safeco agent to resolve the issue so my mortgage company sent the payment to Safeco. So, I was thinking that has been resolved after a month I found out that our policy got cancelled. So, I called my mortgage company and they said they sent a check. Here we are again doing conference with both companies dealing it for more than 2 hours just to make sure that everything are fine and the insurance will get reinstated. So, a billing specialist informed that it will take effect within 24 hours. Then I got a voicemail from them saying that my policy is still not reinstated so I called them to make sure that everything are okay so this other agent informed me that they will need to wait for the check that my mortgage company sent them in order for my policy to get reinstated so meaning it would take 10 days for the policy to be in effect now Im so irritated and so upset and the lady was telling me that if I want it to be in reinstated right away I have to pay on my own pocket, I told the lady why was the other agent said something about it instead of getting a different information every time. I have never heard of a company once you pay it will take 24 hours. This outrageous. They need to do a better training with their employees."

"make you suffer trying to communicate with them and figure out what is going on on their end and refuse to pay what your policy says it will.If a claim is being filed there has odviously been an accident of some kind these are not people who make it any less stressful in fact they make it more stressful"

"I've only filed one previous claim in my lifetime. I hidden wall water leak in my home which Safeco covered, however although they had stated they would cover utilities of running several drying machines 247 for a week, I could not get them to follow through with their promise. I've recently had the first summons in my life at 60 over the holiday. The liability claim was filed 2 months ago and initially the claims resolution specialist failed to scan in the documents I provided, then the company went on holiday, so had to deal with a situation alone by hiring my own attorney to defend me against an individual coming after my homes both insured by Safeco with false allegations. The response time and lack of communication has only added stress rather than any support. I've requested a copy of my policies and never even received those. An extremely frustrating and stressful process. I had Farmers for 15 or 20 years prior to my banking institution teaming with Liberty MutualSafeco at which time, I signed up with them. I am on my own without any backing on a very serious matter and extremely disappointed. After 2 months the litigation specialist asked for an additional week and now its been two and court questioning why a arbitor has not been selected...no returned calls nor communication to me or my attorney Unacceptable professionally and no security or support here."

"Absolutely the worst insurance company I have ever dealt with or heard of......the adjuster didn't even come look at the shower pan sent a water retosration company out, tore out the entire bathroom, then said they wouldn't pay."

"They are incredibly unhelpful, past the agent everyone in their loop is utterly incompetent, from the rental coverage department to the work shop to the people that do the filing process. A complete and utter trash service for when you would need to rely on an insurance company. They don't know the meaning of the words principal of thinks, integrity or honesty. I have never dealt with such a lazy bunch of people put together in one place. Utterly a bunch of fraudulent and extortionist group."