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SAFECO Insurance Review

SAFECO Insurance Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"I received a letter stating that we are short on the payment to our mortgage insurance. So, I called my mortgage company and informed them that we received a billing from SaFeco that we are short so my mortgage company did a conference with the Safeco agent to resolve the issue so my mortgage company sent the payment to Safeco. So, I was thinking that has been resolved after a month I found out that our policy got cancelled. So, I called my mortgage company and they said they sent a check. Here we are again doing conference with both companies dealing it for more than 2 hours just to make sure that everything are fine and the insurance will get reinstated. So, a billing specialist informed that it will take effect within 24 hours. Then I got a voicemail from them saying that my policy is still not reinstated so I called them to make sure that everything are okay so this other agent informed me that they will need to wait for the check that my mortgage company sent them in order for my policy to get reinstated so meaning it would take 10 days for the policy to be in effect now Im so irritated and so upset and the lady was telling me that if I want it to be in reinstated right away I have to pay on my own pocket, I told the lady why was the other agent said something about it instead of getting a different information every time. I have never heard of a company once you pay it will take 24 hours. This outrageous. They need to do a better training with their employees."
Commented on 2019-08-22 12:19:38 EST
"make you suffer trying to communicate with them and figure out what is going on on their end and refuse to pay what your policy says it will.If a claim is being filed there has odviously been an accident of some kind these are not people who make it any less stressful in fact they make it more stressful"
Commented on 2019-03-04 15:17:31 EST
"I've only filed one previous claim in my lifetime. I hidden wall water leak in my home which Safeco covered, however although they had stated they would cover utilities of running several drying machines 247 for a week, I could not get them to follow through with their promise. I've recently had the first summons in my life at 60 over the holiday. The liability claim was filed 2 months ago and initially the claims resolution specialist failed to scan in the documents I provided, then the company went on holiday, so had to deal with a situation alone by hiring my own attorney to defend me against an individual coming after my homes both insured by Safeco with false allegations. The response time and lack of communication has only added stress rather than any support. I've requested a copy of my policies and never even received those. An extremely frustrating and stressful process. I had Farmers for 15 or 20 years prior to my banking institution teaming with Liberty MutualSafeco at which time, I signed up with them. I am on my own without any backing on a very serious matter and extremely disappointed. After 2 months the litigation specialist asked for an additional week and now its been two and court questioning why a arbitor has not been returned calls nor communication to me or my attorney Unacceptable professionally and no security or support here."
Commented on 2019-01-30 09:36:08 EST
"Absolutely the worst insurance company I have ever dealt with or heard of......the adjuster didn't even come look at the shower pan sent a water retosration company out, tore out the entire bathroom, then said they wouldn't pay."
Commented on 2018-09-25 10:09:32 EST
"They are incredibly unhelpful, past the agent everyone in their loop is utterly incompetent, from the rental coverage department to the work shop to the people that do the filing process. A complete and utter trash service for when you would need to rely on an insurance company. They don't know the meaning of the words principal of thinks, integrity or honesty. I have never dealt with such a lazy bunch of people put together in one place. Utterly a bunch of fraudulent and extortionist group."
Commented on 2018-05-03 12:38:05 EST
"I am unable to speak directly to a Safeco representative other than my agent. I have had problems renewing my vehicle registration because Safeco has failed to notify my state of my coverage with them."
Commented on 2018-04-26 09:20:33 EST
"Claims adjusters very slow to respond and hard to communicate with. I took over a week for them to respond to email and phone calls. It took 10 months to settle a wind damage claim on our barn and 5 months to settle a freeze break pipe damage. The SAFECO estimators are ALWAYS way low in comparison to contractors that do the work. I was forced to go up the chain of command to get results and even then it was a constant battle. SAFECO is the last insurance company that I would ever do business with again. My advice would be to find another insurance carrier if you happen to be insured by SAFECO."
Commented on 2017-12-17 10:15:19 EST
"took 2hours for road assistanse NOT ACCEPtable"
Commented on 2017-11-12 07:01:52 EST
"The claims adjuster denied our claim for a broken water pipe from a freeze on Jan 6, 2017. Too long a detailed explanation needed for their reasoning. I advised the adjuster that if they refused our claim I intended to sue them. They then sent out an adjusterappraiser who said our claim was valid. There was a lot of mold as a result of the busted pipe that we had to request an additional review for that portion of the claim. The adjusters did not want to accept the mold claim. Then they finally told us to get an estimate. They assigned a new adjuster, the original adjust had a mailing address in PA and our claim was in Oregon. They denied our contractors bid and a new adjust was assigned from LA, Calif. After about 1.5 hours of discussion with our contractor, they approved only about 60% of what the contractor submitted. They increased the approved amount to about 70%. The adjuster would delay returning calls and emails until I finally got the email address of his supervisor and the Oregon state head of claims. After copying them on several emails we started to get better attention but the final work was not completed until June 13, 2017. The entire kitchenliving room flooring had to be replaced along with sub-floor insulation. Many of the kitchen cabinets had to be replaced for which they only paid for the counter-top replacement. Now that we have filed a claim, we cannot get a new insurer for two years without having our premium almost double. So we are stuck with Safeco for another 14 months before we can change carriers. Rest assured we will be changing carriers after our probation time is up. Amazing how Safeco brags about how good they are until you have a claim. I am 83 yo and have had several insurance claims over my lifetime. Windrain damage. Roof collapse from snow load. Burglarytheft. I have NEVER had such mistreatment and delays from any of the prior insurance companies like we have had from Safeco. Is it any wonder they come out on the bottom of the list. Too soon old, too late smart. But then you will never know how good or bad they are until you have a claim. Companies like Safeco love to collect premiums but HATE having to pay for legitimate claims. My advice is to really investigate before you select your insurance carrier even if your premium is a bit higher than the low bidder. BTW, I found out that my insurance agent gets an annual kickback of big bucks if he keeps his annual claims below a given limit. I have to ask who he is really working for That's another story for another time. I have all of our telephone calls recorded and every email or USPS correspondence to prove all of the above and more. I suggest that anyone filing a claim, meticulously record dates and times and item's discussed. Attorneys love to sue rogue insurance companies."
Commented on 2017-11-06 15:44:39 EST
"To sum this up I pay this company roughly 2000 a year for auto and homeowners. I have had them for 2 years after having Allstate for over 30. I left Allstate after a quarel over rates. The thing is when I had Allstate the few times I needed them, they had my back. I have had a perfectly clean driving record for 11 years and I was rear ended by a ride share driver while they had fares in their car. The moral is Safeco has done NOTHING to help me settle this simple body damage claim. My experience is with a very young girl fresh out of college that is my adjuster. She works for Safeco and does nothing but talk and talk. She even managed to get all of the information wrong when it came to this accident and I had to procure all of the reports. I have gone far beyong what a reasonable person would do to make this as easy as possible for Safeco. When you have an insurance company where you do all the work, they pass you off to the ride shares company insurance and even though they have have a better adjuster then Safecos and yet are notoriously bad at paying claims, why spend the money on this charade of a company It's companies like this that make everybody rates go up because thats the reason people hire morally questionable attorneys. That is the only way you are going to get payment. I have a 1500 simple body damage claim and Safeco won't pay it. Imagine if someone in my car was hurt in a real acident, like say with big truck If Safeco wont handle a small body damage claim where I'm clearly not at fault, imagine if it was a big claim and say I was at fault After I get my car fixed, Safeco is gone, my independent agent is gone, I will file a complaint with my States Department of Insurance and I will probably go with State Farm, Farmers or Allstate again. Don't think for a minute that saving some pennies is worth it, go with a name that you can trust. As a footnote the rates when I got insurance with Safeco two years ago were low. When my first renewel came the rates jumped 24% and then this renewel they went up 9%. Thats with zero claims, accidents or tickets. Run from this company, they are a subsidiary of Liberty Mutual. As their commercial says, Maybe I picked the wrong insurance company. They got that right. You may think you have the best insurance company in the world until you need them. Then you find out that you are paying 1100 for insurance cards and nothing else. 900 for homeowners and heaven help you if need them for that. I CANNOT even begin explain how BAD this company is, don't even think about getting insurance with them. Me I was rear ended by somebody but nobody was hurt Safeco adjuster OMG thats horrible, do you have their insurance info Me Yes. Safeco OK, file a claim against their insurance. What What am I paying you for and why Thats the claims process through them.- A 24 year old girl reading from a script. Pretty Ridiculous but 100% true. Pay the extra money in premiums so you have peace of mind and not undue stress. You will have to do the all of the work when Safeco should be and in subrogation with the other insurance company. You pay for insurance to let them deal with stuff like this and insurance with Safeco doesn't work that way. Even their preferred bodyshop is in shock at how this has been handled. Look at some of Safecos reviews and complaints on the internet and make your own decision. I bet you come to the same conclusion. Eight reviews on here and they managed to eek out a whopping 1.6 stars with their one 5 star review claiming your agent is at fault. Isn't your agent an extension of this company The person you call first when you have to make a claim My agent is getting fired for even recommending this horible company. I AM IN SHOCK THAT A CLASS ACTION LAWSUIT HAS NOT BEEN FILED AND WON AGAINST SAFECO INSURANCE"
Commented on 2017-10-08 03:34:49 EST
"price is high"
Commented on 2017-07-28 18:33:57 EST
"The agent that I've been working with knows little and communicates very little with others in the company. Have had 3 adjusters out. Have had to talk to upper managers because of poor service. Payment information confusing. Instead of a full payment for damages they make a low payment then pay contractors on the go. Estimates unrealistic. Never use this company."
Commented on 2017-07-28 13:40:18 EST
"My claim information was not updated online. Claim agent was not helpful, made mistakes with claim number and wouldn't keep me updated."
Commented on 2017-07-14 17:06:41 EST
"Auto insurance is great,home insurance sucks i just had a claim and supposedly what messed up ant covered and im paying 2800 a year for worthless insurance, im going somewhere else"
Commented on 2017-06-12 07:36:16 EST
"After 16 years of having car and home owners insurance I ended up using both in a 6 month period. They looked for every possible way to get out of paying. They looked for every loophole in the law. It was highly unprofessional and caused a great deal of stress to my family and me."
Commented on 2017-01-31 15:06:36 EST
"Insurance adjuster doesn't respond to emails about a forthbr coming supplement check."
Commented on 2016-05-26 17:50:39 EST
"A pipe busted in the kitchen and my plumber fixed in a day.After 5 months still waiting for their people to finish kitchen repairs.>It doesn't do any good to call anybody.>Nobody knows what's going on.>Stay away from Safco."
Commented on 2016-05-16 03:30:58 EST
"Safeco treated us unfairly and refused to pay for all work necessary for my repairs even items that were necessary for code updates and that is not excluded in our policy. Adjuster was very dishonest and lied about repair items - saying they weren't covered by my policy - but he wouldn't show me where in my policy it said they were not covered. Safeco insisted on sending out one of their Network contractors. I didn't know "their" contractor and didn't feel comfortable using them. They will do anything to avoid paying for all necessary repairs. I do not recommend Safeco and currently looking for new insurer. They will lie and do anything not to pay a claim."
Commented on 2016-04-30 11:24:13 EST
"The car insurance agents are great One phone call and everything is handled professionally. The Homeowners insurance agents are terrible They don't respond to phone calls or emails and want any replacement items as cheap as can be Worst experience I've ever been through"
Commented on 2015-10-26 17:32:50 EST
"Their web-site is difficult to negotiate and talking to a human voice is next to impossible"
Commented on 2015-10-24 10:34:10 EST
"Most recently, we had 2 interactions with Safeco that were disappointing. We rented an RV and were told that by state law our insurance had to cover our rental since we had auto insurance. When we called to verify, Safeco said they do not and their official policy is to advise their customers to take the insurance offered at the rental company. I'm still uncertain if Safeco is trying to get out of taking responsibility or the rental company advised us incorrectly about the law of our state. I am leaning towards Safeco trying to not do what's right. We ended up purchasing supplemental insurance.>>Our second recent interaction was a collision. My husband was struck by another driver from behind on an off ramp. We were shocked to find out we couldn't get a rental car because our policy didn't provide for it. We have full coverage They did not handle our claim in a timely matter - we are 2 weeks, going on 3 from the accident and our car is still not repaired because they didn't handle things well and we ultimately ended up dealing directly with the other company's insurance. Thank goodness the other driver was insured If Safeco doesn't take care of us who actually pay them, how will they take care of someone if we actually caused an accident? I shudder to think of it. Not ok for the premiums we pay.>>On the home side, we had a claim a couple of years ago and our adjuster was decent and one of the repair companies we dealt with a partner to Safeco did a great job. We had a sink overflow so we had a loss mitigation company out first. They were professional and fabulous. One of the companies kind of the general contractor that Safeco uses was rude and bad. And we had to have carpet in 3 rooms replaced. Safeco refused to replace carpet in a small closet because there were different flooring types separating the main room and the closet. We have a master bath between the bedroom and the closet. That to me was nuts. I wanted that carpet to match the carpet in the rest of the rooms as it had previously. >>At times it has felt Safeco did ok by us and sometimes it feels like they really have not. The rubber meets the road in a claim and right now from us they are getting two thumbs down and we are switching companies. It's a shame because we've been with Liberty Mutual first for about 16 years and then Safeco for about the last 5 because we had a friend selling insurance and it's a Liberty company. We no longer trust Liberty Mutual either through these experiences and are moving on to another company altogether."
Commented on 2015-07-01 04:48:01 EST
"Very high rates...they continuously go up. With a renewal they removed the money saving benefits I had with them for no accidents, low mileage and paperless billing...which I had on for year with other renewals just for more money. I wasn't notified of these changes until I tried to file a claim. When I tried to cancel, they argued and repeated incorrect information to throw me off turn out they never really cancelled me as I asked and are now bullying me for paying them."
Commented on 2015-04-25 14:57:38 EST
"Very poor,"
Commented on 2015-02-09 13:19:31 EST
"I had them for home and auto my home owners insurance went up year after year for 3 years. It started out at 1100.00 and by the 3rd year it was 1600.00. I never had a claim for the home or the auto. I found a new insurance company. "
Commented on 2014-11-05 09:29:52 EST
"Extremely poor customer service. Would not pay full damage repair estimate on my car. Slow to reimburse."
Commented on 2014-10-09 18:18:53 EST
"I went with Safeco based on the lower premiums. I have Home Auto and Umbrella with them. Filed a claim 4 days ago and have not heard from anybody?? The rep I reported the claim to promised a 24-48 hr turn around. Going on 80 hours and into the weekend with no expected contact. Advice to Safeco set expectations and hold yourself to these. "
Commented on 2014-10-03 14:23:23 EST
"I had coverage for my home with safeco several years and just filed a claim. Safeco ajuster did everything in his power to come up with an excuse why the claim could would not be paid. states preexisting leak. claims the roof damage happen sometime ago per his research. if you ask me...this is the bigest rip off company that i have everseen or dealt with. Absolute criminals Safeco Homeowners Coverage and claims"
Commented on 2014-09-30 19:26:06 EST
"I would say this is a high rating considering the crap they have pulled. I told them when I got my renters insurance that I would not be living there for more than a year so I did not want the policy to continue after a year. They had me set up a ONE TIME deduction from my bank to pay the insurance in full. The contract said they would notify me if they would be deducting again which shouldnt happen since I set up a ONE TIME withdrawal well sure enough its been over a year and they deducted the full insurance amount for another year. I contacted them and argued with them and they said they would refund me- that was a month ago.... I emailed them an angry email asking why I still hadnt been refunded. I got a lovely email stating that I had been refunded and it could take 7-9 business days... yeah well its been a month so that is a fat lie. I am so angry with this company. They also said they mailed me a notice stating the amount would be deducted from my account- they mailed it to the place where I specifically told them I would not be living after a year I gave them my phone number and email address so that they would know how to notify me. This is a long review but I am seriously angry and would hate for anyone else to have to deal with their run around and all their crap."
Commented on 2014-08-14 09:38:26 EST
"Get another insurance this company doesn't care about its clients. I have both auto and home. I could write a whole page with details about why no to get an insurance with them. I can assure you will get a better insurance in a third world country then here. "
Commented on 2014-08-06 06:38:54 EST
"This company does NOT cover roof damage. I've been paying safeco for home insurance for over 30 years and never made a claim until now and they won't fix my roof.DO NOT USE THIS COMPANY"
Commented on 2014-08-01 16:30:34 EST
"This company will not cover anything and to boot they are very rude on the phone. My home sustained over 30000 in damage from a storm and they claimed it was a maitinance issue... Very unreasonable"
Commented on 2014-06-23 13:37:00 EST
"Disgusted and not able to pay the new premium from this company. Been with SAFECO for nine years and never had a claim. My house payment is going up 125.00 a month for additional insurance they have put on my policy. The house is worth 139000.00 and would be lucky to get that for it. 2200 square ft in house. they have placed replacement value up to 28800000 plus several other increases in policy resulting in 125.00 a month more added to my monthly payment. This is not acceptable to me and will have to look elsewhere for more affordable monthly payments. Amazing Home values have lowered and insurance goes up. Also where I live property taxes have gone up two years ago but house values have not. Everything has gone up in price including food and as I am elderly I have the same amount of money and it's not keeping up with inflation. In other words It makes me wonder how I will survive or if I will be able to survive."
Commented on 2014-06-15 15:05:12 EST
"First ever claim after years of paying premiums. House burglarized SAFECO devalued everything stolen to just under deductable claimed "couldnt find comparable items for replacement values". BS drop these clowns before youre burned too."
Commented on 2014-06-01 21:16:21 EST
"This is the worst BY FAR insurance company I have ever been this dissatisfied with. They had our address incorrect for months and then said to me "didn't you find it odd that you weren't getting anything from us?" I have a life and dont ever think "hmm when was the last time I got anything in the mail from my insurance company?" Don't blame your mistake on us Their customer service is horrendous and their attitudes DEFINITELY need major adjusting We will never renew any policy with safeco ever again. They will take your money automatically and absolutely refuse to give it back at all and if your lucky enough to get it back it's on their terms instead of the same manner they took it automatically immediately and in full. Worst service ever by leaps and bounds Just terrible."
Commented on 2014-05-22 08:47:04 EST
"Safeco simply refuses claims. They are bullies and will do whatever they can to screw you. If you complain they retaliate. Worst company I've ever dealt with."
Commented on 2014-04-02 18:57:51 EST
"Super horrible slow and rude service"
Commented on 2014-02-26 11:47:33 EST
"Worst insurance company I've ever dealt with. "
Commented on 2014-02-24 18:24:06 EST
"I was rear ended on Hwy 95 and a company van hit me. The driver admitted looking down at the floorboard and accelerated into me going 65 MPH. HIs insurance company is contesting their drivers culpability and I haven't seen my deductible in six months. Safeco says it is in arbitration and I will not get my money until they get theirs. I have to call them. When asked why they do not keep me informed I was told they have too many customers to do so. Very rude when you finally find the persons involved with the claim. At one point Safeco suggested I the customer contact the other company to move the negotiations forward. Very poor customer servide from Safeco."
Commented on 2014-02-19 20:18:28 EST
"auto and home rates went up 33% last time round. never made a claim in over 10 years. cars just get older. home replacement cost is assessed at more than double the market value. is this normal? "
Commented on 2013-11-15 11:59:02 EST
"SAFECO DOES NOT PAY CLAIMS. Run from this company before they treat you like dung and deny your claim. See you in court Safeco."
Commented on 2013-10-21 18:52:52 EST
"I found Safeco to have competitive rates and an extremely benefit rich policy. I chose accident forgiveness vanishing deductible and several other "bells and whistles" that my prior company didn't have. When I had a small claim they were right on the spot taking care of it just as I would hope they would. I love Safeco and would definitely recommend them to friends and family."
Commented on 2013-10-02 15:26:28 EST
"Safeco loves to deny claims even when other homeowners' insurances are paying out. They will find any excuse they can to deny your claim and then will use faulty information to attempt to drop coverage and leave you in the lurch. At this point we're stuck with them until we can afford to re-roof our cedar-shingled roof but once we've done that we'll switch insurances and never look back. Years ago I chose Safeco because they were the more affordable option and sounded good. Now I know they're affordable because they do everything they can to avoid making payments."
Commented on 2013-09-18 09:52:54 EST
"I had a deer jump out in front of my car which crushed the hood and grille and pushed it in about 12 inches. Safeco was my insurance company. The Safeco representative said it was totaled and was emphatic that it COULDN'T be repaired. Yes yes it could have been repaired because I've had a very similar accident repaired and I spent 3 years in auto mechanics. The reason he said that is because the repairs would have been above 5000 and instead of shelling out money to fix my car you know the reason I pay money monthly to my auto insurance they wanted to screw me so they said it couldn't be fixed. The Kelley Blue Book and Edmunds values for my vehicle were around 5000. Safeco said they dont use those figures of course not why would they use recognized values they said they pay street value. I found 6 vehicles like mine on Autotrader IN MY AREA they were all whiney about that too and none were selling for less than 6000. Safeco kept insisting that this wasnt street value and kept offering me 2000 for my car. So they will ignore any evidence you have as to the value of your vehicle and insist that it is worth far less because hey we excel at screwing our customers. I said I was going to talk to an attorney which I did. None wanted anything to do with the case because it wasnt an auto accident where I was injured. If any attorneys are reading this could you please specialize in suing auto insurance companies in this niche. Anyway I got screwed by Safeco and after receiving the money immediately switched insurance companies. The whole experience made me furious. I would be willing to pay lots more for auto insurance at another company than to go with Safeco because when you need them theyre just going to screw you. How exactly do you replace your 6000 car with 2000 ??? Stay far away from this company."
Commented on 2013-09-13 11:54:28 EST
"We have never changed companies since we bought the house new in 1958. They have never paid a claim ever.ever ever and never will. they are a scam masquerading as a n insurance company.All the money we've paid them over55 years and they still wont pay for anything. If you have this so called "insurance" please drop them immediatly. I'M DROPPING THEM"
Commented on 2013-09-10 19:35:16 EST
"Under estimate damage repairs and deny obvious claims by excuses one after another.It is a cheating company which needs to be tried. Their adjustors have all the time to make excuses and ask you to do all work.Finally nothing is done.Please stay away from them. A cheating company"
Commented on 2013-08-27 08:51:13 EST
"Safeco has the most inept adjusters I have ever had to deal with. They DO NO accident investigation on their own. They sit back and wait for you to do ALL the leg work for them provide all the paperwork police reports pictures etc. ask for a 30-day wait period then deny your claim. Their adjusters give insurance a bad name. The claims adjusters in Los Angeles CA are incompetent lazy and professional liars. I also think this feedback will never be distributed because it reveals the true nature of this company. I hope this helps you to avoid Safeco insurance."
Commented on 2013-08-26 22:51:21 EST
"Great service...easy to work with"
Commented on 2013-08-22 21:54:42 EST
"Had the insurance for just under 3 years with no claims or issues. One day an insurance drives up to the house and tells me that he was hired by SAFECO to inspect the property. We have a newer property that is properly maintained and the inspector immediately points out all types of silly "risk" factors the property has. I knew that something was up 4 weeks later we were notified that our insurance policy is cancelled. Upon some research I find that this is a common practice among certain insurance companies. "
Commented on 2013-07-14 06:06:43 EST
"We had storm damage to our house mostly the roof. We called a contractor to give us an estimate he recommended we contact our insurance company because there was more damage than the obvious missing shingles. Fast forward two weeks ... Safeco calls to tell us that our damages were less than the 2K deductible on our policy. The NEXT DAY we get a renewal notice in the mail and they've increased our premium by OVER 50%. We've had home auto and rental property insured with them for 3 years had never filed a single claim and the company didn't pay a DIME on the new claim. On closer examination we also find that they cut corners on the repair estimate e.g. pricing a low-quality shingle instead of the one currently on our roof so it would come in under our deductible. Second contractor says it's ridiculous that they aren't replacing the whole roof. Get the feeling that I'm going to be fighting them for a while ... and you'd better believe we'll be switching carriers."
Commented on 2013-06-11 22:16:35 EST
"price just keeps getting higher"
Commented on 2013-05-15 19:54:58 EST
"Safeco did not provide me any information about a possibility of reducing my deductible after someone hit my car in a parkinglot. I only learned about it from the bodyshop I took my car into. I've promplty cancelled my insurance with Safeco and can't recommend it to anybody. "
Commented on 2013-05-10 14:57:10 EST
"Our insurance adjustor was horrible. It took months before we got a check. She tried to low ball our contractor on every little thing. WORST insurance company ever."
Commented on 2013-05-06 14:30:27 EST
"While quick to respond to initial claim report they often did not respond expiditiously when I needed authorization to start repair or discovered related damage sometime later mold which did not manifest immediately. Quick to point out what was not covered and poor customer service."
Commented on 2013-05-03 12:21:21 EST
"Beware. You will be lucky to ever hear from your claim."
Commented on 2013-04-10 07:22:00 EST
"Our daughter had an accident with one of our vehicles. When we initially tried calling our agent we were told she had retired. We weren't even notified of this Safeco adjusters were very slow to look at the car. Then an estimate was obtained and parts were ordered. More damage was found by the body shop and another adjuster came out. It turns out the first adjuster had never looked under the hood of the vehicle where significantly more damage was found. Then the vehicle was totaled. Meanwhile precious car rental days were passing. The claim's agent was not prompt to respond to calls and emails. She became really attentive when she mentioned that someone might be contacting us regarding her job performance. She asked if there would be any reason why we couldn't give her a '10'. Please My daughter did not renew with Safeco when she got her new car. Wise decision. They don't care. They let the customer do a lot of their work. They drag their feet with processing claims. Would NOT recommend"
Commented on 2013-03-11 19:33:31 EST
"I live in the desert southwest. Sand damage is part of the program. Two prior claims for sand damage were handled well from start to finish by SAFCOmy insurance company for the last seven years. A recent claim was bungled from start to finish. My car had the same damage as the first two claims but was denied. These people are theives-their employees suck-a dose of social media will do them good. "
Commented on 2013-03-11 14:50:18 EST
"I had 8 policies with the company 6 were homes. They refused to renew one home because there was some moss on one portion of the roof. Give me a break This is western Washington 98% of the houses have moss somewhere on the roof Inspection was from a NY company Woe to anyone who would have a claim -- probably have an offshore adjuster too."
Commented on 2013-03-05 16:32:04 EST
"Had 14000 water damage to my home from toilet overflow. Safeco fixed without question."
Commented on 2013-02-12 11:12:21 EST
"They led us along for over three weeks leading us to believe that the claim would be paid. Then with no new information and no story changes they denied the claim . It cost me big time they admitted to being incompetent ."
Commented on 2013-01-20 20:59:52 EST
"Safeco told my contractor they would pay Overhead and Profit to repair our siding fence roof and garage door. Upon completion they came up with a loop hole stating they wont pay now we have to cover the difference because it was on the contract."
Commented on 2012-12-07 17:19:14 EST
"We filed a claim when our garage was broken into. It has been 6 weeks. I have talked to an investigator and it is obvious they are doing everything in their power to not pay the claim Do not deal with this company They will take your payments but fight you tooth and nail to get out of paying claims"
Commented on 2012-12-02 12:56:44 EST
"Agent company have been very helpful and very competitive prices"
Commented on 2012-11-30 09:37:54 EST
"Do not use Safeco the worst insurance company ever I had a total loss on my 2010 car and Safeco offered me 3000 dollars less that what the car was worth the total loss adjuster I had to deal with a complete ass. If you have Safeco drop them like a hot rock now before you have a claim because they will not be there for you when you need them"
Commented on 2012-11-29 11:10:52 EST
"They do not look out for you and they do not follow the policy. The policy has to many loop holes for there benefit and they get to assume if it were vandalized or ware and tear in a vandalism case. Of Coarse they mark everything as where and tear. There prices they use are not market prices they are way below any other insurance. They gave me 134.00 for a wooden door that cost 200.00 in lowes and home depot. This insurance is ridiculous. Statefarm is one of the better ones. I would recommend them to anyone."
Commented on 2012-11-27 13:43:39 EST
"They are just out to take your money. Safeco When you file a claim they go for all kinds of excuses not to pay and if you fight back they just drop you. Had my home insurence with them for over 22 years. Was a good company but something happened in thism organization during the last 2 or 3 years. Stay away from them "
Commented on 2012-11-09 14:34:32 EST
"Safeco is the WORST insurance company I have ever dealt with they are quick to take your money and Notorious for the way claims are handled. They should be CONVICTED for FRAUD"
Commented on 2012-11-03 15:36:49 EST
"This company is great handled my claims fast and came to my rescue. these days people dont come online to say anything good about a company only when they have a problem. I will stay with this company until im gone."
Commented on 2012-10-30 13:44:57 EST
"I would not recommend Safeco for Homeowners. They dramatically underpaid a storm claim and denied a roofing repair even after 3 contractors wrote letter that clearly stated damage was storm related. Even though we have replacement policy they failed to replace a flooring that was damaged due to roof leaking. Buyer beware....."
Commented on 2012-10-26 20:26:10 EST
"I wish I had researched this company before choosing them as a carrier. In trying to file a claim I was given inconsistent and wrong information by numerous company employees that could have cost me thousands of dollars. I was ignored and treated rudely while trying to deal with an accident in which I was not at fault and was injured. I received no compensation from them and they refused to help me track down the other motorist even though I had his license plate number. On top of all of this the customer service and claims reps were laughably rude and unprofessional. I would have taken legal action against them if I had any energy left for this company."
Commented on 2012-10-16 16:02:56 EST
"I should have read reviews prior to picking Safeco. They are very difficult to deal with if you have a claim. They will do all they can to either cancel you or not pay you as they should. They are more than happy to take your money but if you make a claim beware. "
Commented on 2012-10-07 18:03:21 EST
"VERY Rude claims adjusters. VERY unprofessional and it starts the minute they pick up their phone. Lousy attitude and tone of voice. Sorry if you hate your job but you did choose a "customer service" line of employment. "
Commented on 2012-10-05 11:30:40 EST
"Our rates increased every year and we had no issues that would cause an increase. When we finally were able to cancel and find other insurance we found a rate that was over 50% cheaper than Safeco for the same amount of coverage. We cancelled within a timely manner and were assured they would not deduct any more funds from our checking. They deducted it anyway and now it is almost a month later and we still have not been refunded. "
Commented on 2012-09-25 10:27:47 EST
"Safeco "senior claims adjuster" has poor communication skills takes an average of two full business days to return an email and is unwilling to discuss things merely saying "if you do not agree you may invoke your right to an appraisal hearing". The offer she gave me is below the market value of my vehicle by about 10 percentage points low but not grossly so. They were reasonable and fair about providing me with a rental car. Overall the company is so-so but could have earned a "good" rating from me if only their adjuster would have communicated in a timely and professional and more diplomatic manner. I am not ready to switch insurers yet but will surely keep my eyes and ears open."
Commented on 2012-09-21 22:32:11 EST
"Cancelled my policy due to the extreme policy rates. Always paid my insurance monthly paying for the month in advance. Safeco is charging me almost 300 for cancelling my policy stating that it is the portion that i owe for the part of the month they covered me. I paid for my insurance at the beginning of the month and i cancelled on the 7th of the month my monthly wasnt but 500. This makes no sense to me they dont return phone calls they refuse to explain the charges and they send me to a billing agency after only 15 days. this is the worst insurance company in the universe. "
Commented on 2012-09-21 09:32:26 EST
"Claims handling was horrible. Almost a month until they "started" on my claim. The ONLY phone call I got from my agent was when they wanted to schedule their own contractor to come do the estimate. When they realized that their contractor was not going to get the job to restore the home because we have our own they NEVER called or responded to a single email. Not once. They did not drive the claims process even slightly. It was all us calling them all the time for status update informationetc. If I have a time limit on when I have to provide them with information so should they have the same. I would never recommend them to anyone. "
Commented on 2012-09-18 09:56:19 EST
"I just recently filed a claim and they dropped the ball for an entire week My car is still in the shop and nobody from SAFECO has even looked at it yet."
Commented on 2012-09-04 17:15:17 EST
"They are OK until a claim is made then they will find any excuse to get out of their responsibilities. They will take your money and provide zero service."
Commented on 2012-09-03 16:32:55 EST
"Their customer notification skills are wholly inadequate."
Commented on 2012-09-03 05:06:48 EST
"Lack of communication with agent to return calls increase in policy with no explanations. To top it off turned me over to a collectins agency when the premium were paid every 6 months in full. Called cancelled ploicy now trying to collect. Who needs this"
Commented on 2012-08-31 11:25:15 EST
"Safeco has amendments that nullify any claim damage unless it was caused within the immediate time frame ie previous month. If you have unknown situations such as water leakage from your toilet into the crawl space of your house for a period of time their amendments nullify your being able to file a claim and have it accepted. Agent who was sent out to look at damage did not even crawl under the house to take pictures. He requested the homeowner do it. "
Commented on 2012-08-17 12:08:30 EST
"The most worse company ever seen"
Commented on 2012-08-13 10:54:49 EST
"I have been using this company for years never filed a claim yet my premiums continue to rise."
Commented on 2012-08-10 09:47:13 EST
"hail storm damage in our neigborhood. My neighbors basically the houses on my street are replacing roofs. These are same year houses and the same builder. Safeco adjuster told me that my roof has no hail damage. Houses surrounding my house are damage but not my house go figure"
Commented on 2012-08-09 13:02:24 EST
"They only have their interests in mind fair or otherwise. "
Commented on 2012-07-19 11:45:54 EST
"A year on a simple claim. need i say more. yes this company stinks."
Commented on 2012-07-08 13:29:19 EST
"I NEVER got anything from them. Had to go through my Agent to get copies of my insurance cards. I took 2 months to CANCEL my policy and now they are holding MY money till the 8th of July "
Commented on 2012-07-04 10:00:02 EST
"SAFECO is extremely unfair and difficult to deal with. I would definitely stay away from SAFECO. "
Commented on 2012-07-02 10:21:24 EST
"After damaging a friends car SAFECO did provide a rental car through ENTERPRISE rent-a-car but would not cover the additional 17 per day rental insurance. As a result he could only afford to keep the rental car for 3 days and had to miss almost half a week of university. We are both very dissatisfied with SAFECO and will be sure to recommend against using this company."
Commented on 2012-06-13 18:21:51 EST
"I have been in the process of a claim for two and half months. I have been given the run around for that long. Safeco insurance company has no investigated the place of my accident and have to show any interest whatsoever in my claim. they have yet to send anyone out to even look at my vehicle. I have had to do any and all of the investigating process for them. Perhaps it is because I have no collision on my insurance on my vehicle. sick tire of the run around with Safeco. "
Commented on 2012-06-11 18:54:46 EST
"It is easier to file a small claims court action to get your money than deal with theseshysters"
Commented on 2012-06-07 13:22:30 EST
"they paid the claim fast and with no prblems."
Commented on 2012-05-04 15:29:47 EST
"Had a small claim on auto only front fender repair. Body shop had my car done in 2 days. But insurance would not approve a 72.00 dollar increase in estimate. They body shop would not release my car untill safeco sent difference. No one would not return my calls even the office manager for safeco was rude. Never again with this company. It took them over 2 months to send out a check for the claim."
Commented on 2012-04-26 17:42:00 EST
"They contacted my 16 year old daughter while she was at school without my permission. I no longer can trust them "
Commented on 2012-04-23 17:28:05 EST
"I was hit as a pedestrian by a person driving a vehicle. The driver of the vehicle was at fault. Since I had medical on my auto insurance it paid the first 10000 in claims. My auto insurance premium then went up 50% on renewal. Not fair and totally wrong"
Commented on 2012-04-18 12:51:26 EST
"Have always handled claims with no hassel. "
Commented on 2012-04-17 05:59:14 EST
"Ignorant people. No communication unless forced. "
Commented on 2012-04-13 10:33:16 EST
"I had an auto claim that was my fault. They handled it quickly and courtesly. I would rcommend to anyone"
Commented on 2012-03-25 15:07:37 EST
"Please do yourself a huge favor and find another provided to do business with."
Commented on 2012-03-21 07:59:21 EST
"I have not any tickets or accidents or filed an insurance in over 30 years. Had one little mishap in a parking lot where I backed into someone who was sitting in my blind spot and dinged their hood and was DROPPED almost immmediately. Would never do business with them again or recommend them to anyone. They were certainly nice enough when they were just taking my money every month. Premiums went up every year for no reason. I guess it costs alot to have an MLB ballfield named after your company. "
Commented on 2012-03-05 07:51:25 EST
"One word CRIMINAL"
Commented on 2012-02-29 16:26:08 EST
"On Sept. 4 2010 our home was damaged and property destroyed by one of the many wildfires in Texas. Our agent contacted the company and an appraiser was sent out immediately. Our claim was received within a month and they were more than fair. I really appreciate everything they did for us."
Commented on 2012-02-21 11:24:36 EST
"I bought the insurance on a rental car. They refused to pay because I did not have a police report parking lot damage unobserved until snow melted off. Because I bought the insurance the AMEX coverage did not apply. The rental car company was trying to collect 1000 in repair and 2000 in loss of use. My Safeco adjuster defended me by writing a stern letter that cited case law and they went away. Thank you Safeco"
Commented on 2012-02-09 05:02:45 EST
"I had smoke damage to my home on 10/2011 and Safeco took care of the repair very quickly. They did a great job handling my case. They wrote me a check on the spot and hire a company to clean my house and my clothes. I was very satisfied with the support I received. "
Commented on 2011-12-22 07:35:07 EST
"A rock fell from a truck in front of me bounced once on the road and hit my car. Safeco said that because the rock hit the ground before it hit my car it was a collision claim instead of a comprehensive claim. They were very nice on the phone but totally unreasonable in discussing this claim. I have had to take legal action."
Commented on 2011-12-21 17:46:40 EST
"Total scam of insurance company Buyer beware filed two claims on vinyl siding. Replacement not a match but safeco says yes. Please please choose a different insurance company other than SAFECO "
Commented on 2011-12-20 13:57:23 EST
"do not use this company"
Commented on 2011-12-19 19:09:00 EST
"Over a period of 5 years we filed claims for three incidents of hail damage. The 3 neighbors on all sides of me filed claims at same time. Two of them had their roofs replace twice one had his roof replaced once. Safeco refused to honor our claim even after we had three roofing companies and a home inspector to confirm roof damage. It was a dreadful experience. We found out after we dropped them that our insurance brokerage also stopped doing business with Safeco because of their poor claims service and an inordinate number of complaints."
Commented on 2011-12-15 18:57:00 EST
"Poor customer service. Do not return phone calls emails. Takes weeks to even strat a claim. People incompetent. "
Commented on 2011-12-14 14:15:02 EST
"Very slow and bureaucratic claims process. Almost impossible to talk to adjuster. Was lied to directly multiple times. Slow to respond to anything."
Commented on 2011-12-07 11:32:07 EST
"If all insurance companies were as good as Safeco there would only need to be one company and all would be happy."
Commented on 2011-11-13 09:40:06 EST
"Had a small accident with my daughters car while backing out of the driveway. SAFECO was quick to fix my truck but very slow at getting the repair done on my daughters car. They only gave her a rental for 3 days and the body shop they told her to take her car too didnt even write the estimate up correctly. They refused to fix the rear corner panel which I damaged in the accident because there was prior damage small dent by the tail light. Worst company I have had insurance through will not renew my policy with them. I am currently looking for a new insurance company."
Commented on 2011-11-12 23:32:09 EST
"Do not use a SAFECO body shop. If you do your car will be returned to you with filth on it that wasnt there when the car was dropped off.If your car is totaled and you have rental coverage make sure SAFECO pays for your rental for the entire time it takes SAFECO to decide to total your car and send you a check for the car even if it takes more days than you have rental coverage for. SAFECO will drag their feet on the settlement and then try to stick you with the cost of the rental for the days beyond which you had rental coverage. Stand your ground and demand that SAFECO pay for your rental until you receive the check for your totaled auto."
Commented on 2011-11-12 10:28:43 EST
"Its taken over 2 months so far on an auto claim and I still do not have a resolution. "
Commented on 2011-11-05 14:37:03 EST
"The claims department customer service is something to be desired. I made phone calls and sent emails to my claims adjuster that was changed 4 times during my claim statusdid not receive return calls or emails. They sent checks for what they wanted and would not answer my questions and did not pay for all repairs that needed to be made due to the damage from water damage. Hard to work with an insurance company that wont corresond with you."
Commented on 2011-11-03 12:21:35 EST
"Safeco claim specialist were extremely helpful efficient and responsive during my claim process. I am happy with Safeco. "
Commented on 2011-10-28 11:38:54 EST
"You get what you pay for. This insurance is fairly cheap but their customer service is terrible they are not fair in their estimates and do not take care of their customers. I am extremely displeased and will change carriers as soon as possible"
Commented on 2011-10-24 11:28:42 EST
"The best coverage at the best price"
Commented on 2011-10-23 08:11:05 EST
"Absoltely horrible unethical and dishonest."
Commented on 2011-10-22 16:44:17 EST
"Excuse after excuse why my claims is still not settled after six months. The first part of the process was great and made me feel at ease. I say stay away from this company and spend your money wisely. Soo tired of excuses and waiting."
Commented on 2011-10-11 12:11:13 EST
"Anytime we had a reason to deal with Safeco we received what thought we deserved. It also helps to have a knowledgable broker with excellent customer service."
Commented on 2011-10-05 17:23:32 EST
"We lost our home to the Texas wildfires where over 1600 homes were lost. We felt like Safeco did a phenominal job We never expected to go through anything like this and it seemed we had uncertainty at every corner-- but the team at Safeco Assured Relocation and Kingspoint Insurance made it much easier on us We were serviced much faster than most if not all of our friends who also lost homes but had different insurance companies. Safeco was constantly in contact with us through numerous employees all offering ways of assisting us with anything we need. I would never want to go through this again but if I had to I would want the same Safeco team on my side. I would highly recommend Safeco to family and friends."
Commented on 2011-09-23 07:32:21 EST
"Water damage of flooring in July 2011 Original retailer/installer priced damage at 6380 SAFECO adjustor priced damage at 4885 citing I could buy materials on-line at several sources. ie I should procure insure transport and warehouse whereby I absorb the retailers overhead GA and profit. Large percentage difference is due to adjustor pricing similiar to replacement at a cost much less than original purchase price. Non-productive exchanges continue. Avoid SAFECO like the plague"
Commented on 2011-09-17 06:51:23 EST
"Safeco was very happy to take my premium payments but when it came time to handle a claim they became rude unprofessional refused to answer calls or emails. In order to cancel the insurance I had to contact my local office who I was totally disgusted with then provide something in writing to boot. Stay away from SAFECO. Safeco is a NO GO"
Commented on 2011-09-15 08:49:39 EST
"I dont understand all the negative feedback - Ive had nothing but good experiences with Safeco. Claims handled by the friendliest body shop in town. I wish that idiot hadnt hit and run on my car in the parking lot but that wasnt Safecos fault and they restored it to better than new and with great customer service."
Commented on 2011-09-14 22:34:59 EST
"They jacked my Deductable on my home owners from 500.00 to 2650.00 After I filed a claim I have been passed to three claims adjusters This insurance company should be OUT OF BUSINESS"
Commented on 2011-09-14 01:27:20 EST
"I have a rental that was robbed and my AC unit was taken for the copper. Safco said my rental has been vacant too long. It had been with two property managers- I went to another one because my first one wasnt getting it rented. It was empty for 3.5 months. It was being shown and my son was caring for the yard so we did not abandon it.. No where in my policy can I find a clause thay says theft is not covered. They say fire and pipes breaking are. I certainly was not happy about my property not being rented sooner but my agent for safeco NEVER indicated that there would be a problem even after I called about the theft. I am out ALOT of money and I am devastated. "
Commented on 2011-09-13 21:08:27 EST
"Switched Homeowner policy to this company because they quoted a decent price for the coverage offered. 30 days after my prior policy was canceled and my new policy was effective I was sent a letter stating that my premiums would be increase by 400.00. We call this bait and switch. I have gone as far as submitted a formal complaint the the BBB regarding this company."
Commented on 2011-09-12 16:25:12 EST
"Probably the first time that I have ever dealt with an insurance company and felt completely satisfied with each step in the process and the outcome. Safeco could not have handled the whole process any better than they did The repair contractor that they suggested did a great job and I highly recommend him."
Commented on 2011-09-06 20:58:03 EST
"I believe the premiums have been quite reasonable and when I had to file a claim everything went remarkably smoothly from beginning to end. "
Commented on 2011-09-05 13:33:33 EST
"Safeco gets an A in handling my burglary claim. The representative was straight forward timely reasonable and professional from the very beginning of the process. I expected the wolves to come out at some point and it never happened. It is nice to say something positive about an insurance company. Im shocked as well"
Commented on 2011-08-27 23:15:21 EST
"I cant believe I am about to say something positive about an insurance company after feeling riped off and offended by all insurance companies I have had dealings with especially State Farm. Ive carried insurance for over 40 years. I am with Safeco and we got creamed by a deer. Our car was totaled. I felt that they undervalued our car did a bit of research and they adjusted the loss amount. They were on the spot responsive and professional and treated us like a customer and not a criminal. The whole process was seamless and not much work on my part yea. I have nothing to say but good things about this experience with SAFECO but maybe this was an easy claim. My trust is much higher that you could be treated fairly by an insurance company."
Commented on 2011-06-29 11:35:40 EST
"This is the first time in many years that I had to file a claim. The claim handler and all connected to my claim eased my anxiety and performed in a pleasant professional manner. Thank you Safeco"
Commented on 2011-06-29 07:51:30 EST
"Safeco told us we could not have a re-inspection- terrible company to work with"
Commented on 2011-06-20 16:40:49 EST
"Screwed me over a million ways when my car was totaled. I was the victim of a hit-and-run - sandwiched between two cars who both fled the scene - and Safeco took 6 weeks to determine whether they would total my car or not. Had to beat them up over and over figuratively to get any money for the car. What a mess."
Commented on 2011-06-20 10:03:04 EST
"Safeco sent me a letter stating that my policy had been cancelled for non-payment of premium. I checked my bank account and saw that indeed the premium had been paid. The letter stated that if I didnt pay again they would send my account to a credit reporting agency. I called and talked to a cust. service rep. She said she would look into it. She further gave me a wrong email address. "
Commented on 2011-06-18 14:15:32 EST
"I am filing a compaint with the insurance commissioner regarding this company business practices"
Commented on 2011-06-17 13:42:37 EST
"very satisfied with how they resolved the claim."
Commented on 2011-06-15 11:59:20 EST
"The outside claim adjuster is a moron He cancelled a couple of appointments. The man is insensitive and rude. I am undergoing radiation treatment and informed him of the hours we would be available. Instead of trying to work with my schedule he keeps insisting on times which are convenient to him.It has been over two weeks and we still have not have this matter resolved What an unpleasant experience this has been"
Commented on 2011-06-15 06:15:26 EST
"My car had to be towed to the dealer. I called Safeco. Representatives were busy. The wait was 4-7 min. I had the choice of hanging on the phone or leaving my number for a call-back. I chose to leave my number. They called me back in 4 min. I was on the phone about 2 min. My car was picked up and on the way to the dealer within 20-30 min. They called to tell me the tow truck was in route and called me to make sure the truck had arrived. A safety control that I as a woman really appreciated. The whole ordeal took less than an hour. ATT and Comcast take note!"
Commented on 2011-05-23 13:30:31 EST
"As for the first part of the claim, we are very satisfied however we cannot report on the actual repairs yet due to the weather and amount of damage in our area, the work will not be completed for about 1 to 2 weeks."
Commented on 2011-04-23 12:45:06 EST
"Fast claims process! But very slow sending someone out to look at my truck. Blamed everything on the body shop! Body shop did as they were told! "
Commented on 2011-04-19 08:37:56 EST
"Safeco is a great company, would reccomend to anybody!"
Commented on 2011-04-11 10:54:37 EST
"My fence fell two weeks ago because of the strong wind. I called Safeco to report the incident and I was told the insurance agent will call me the following business day. The Insurance agendt did call me as promised. Explained to me thoroughly the procedure and said an adjuster will call me. The adjuster called me immediately and inquired about the damage and how the incurance will calculate the settlement. 2 days after I received the check. I am very happy with the service they gave , they are prompt in their commitment and they are very professional."
Commented on 2011-04-07 21:52:25 EST
"They do not pay claims in a timely manner. we were involved in an accident that was our fault, they really messed with the people they needed to pay claims for. if I had known how they would make me look I never would have bought insurance from them. It made me look like a dead beat."
Commented on 2011-03-29 11:14:32 EST
"My claim was handled promptly, professionally and with courtesy. I wish there was no "depreciation" associated with payment - but that is a reality. In the end, I promptly received what written estimates substantiated - and I was never made to feel that the claims process was adversarial. Safeco delivered on their commitments. "
Commented on 2011-03-26 07:40:46 EST
"Great price, great service. What more can you ask? My claim was handled great. "
Commented on 2011-02-22 13:49:16 EST
"I had the displeasure of filing two claims with Safeco. The first was a collision involving 4 vehicles. Safeco delayed the collection process from the at-fault insurance provider for so long, that they eventually paid out the other 3 individuals and ran out of money before Safeco did anything about my cut. The second was also a rear-end collision, where the other party filed a claim with Safeco (I filed with their insurer), and Safeco settled before gathering my side of the story or contacting the other company. They determined I was at fault without ever once speaking with me and hearing my side - so much for representing ME! Please trust the terrible user ratings, and avoid Safeco at all costs!"
Commented on 2011-02-15 14:27:36 EST
"They only ask for premium Never help you when u need them."
Commented on 2011-02-04 13:28:37 EST
"Safeco has been excellent to our family not only in customer service, but claims service as well."
Commented on 2011-02-03 10:34:44 EST
"Great service for my auto claim! SAfeco provided me with options and worked well considering I practically live in the boonies and had to work with someone outside of their network. They were very helpful and satisfied my claim quickly and fairly."
Commented on 2011-01-20 07:24:25 EST
"customer since 1983. 1.5 years ago backed into a car and Safeco had to pay $1,000.00 to fix.They increased my premium from $70.00 per month to $152.00 per month.I am 76 years old.I will find another insurance co. as soon as possible."
Commented on 2011-01-18 18:34:58 EST
"dishonest, fraudsters, unethical, violated AZ statute (Law) which requires the insurer "investigate" the claim within 30 days and issue a letter of finding or a letter indicating more time is needed. Safeco violated this law by NEVER visting my home and NEVER issuing a letter saying they needed more time for investigation. I am going to have to sue them to them to perform their contract with me. Welcome to American capitalism. This is why MORE not less regulation is need for citizens and consumers."
Commented on 2011-01-15 20:05:25 EST
"After nearly 30 years of extremely low claims with several policies, they cancelled me after a small rental fire. The adjuster for the fire started out questioning my integrity when I said the fire department broke a window. I was very disappointed believing that after so many years of my loyalty, that I could count on Safeco to be there for me if I did have some at fault claims. Instead after for example ZERO at fault auto claims in 30 years and as I mentioned a low claim history on everything else, I end up having to go to Lloyds of London for 4 times the cost. I believe the Safeco of 10-15 years ago was a different company."
Commented on 2011-01-15 19:47:09 EST
"Customer Service is HORRIBLE!!"
Commented on 2011-01-13 15:18:28 EST
"good customer service, and they handled my claims promptly and fairly"
Commented on 2011-01-03 09:47:25 EST
"They cancelled out landlord policy stating we are located in a brush area. They did not inspect the property or area of the home prior to them deciding that it was unacceptable. The home has never had any damage from a fire or any other peril. It has a tile roof and stucco exterior the majority of the studs are steel beams down to the bedrock. And most importantly there is not brush within 300ft of the home- way more then the acceptable 150 ft they require for homes in a brush zone. When I spoke to a represenative at Safeco they told me that there was nothing they can do which really upset me. When I told them they should at least try before "throwing in the towel" he replied with "WOW" I did not appreciate how I was spoken to nor would I refer any friends or family to Safeco as I do not want them to be treated so poorly or unjust!"
Commented on 2010-12-29 18:09:35 EST
"Safeco hadled everything from the tow truck to the rental car, to the repairs at the shop of my choice. Everything was handled professionally and hastle-free. "
Commented on 2010-12-23 11:48:19 EST
"Responsive and responsible!!!"
Commented on 2010-12-16 10:12:26 EST
"SAFECO was extremely helpful from the start of the process to the end. Good representative, good contractor reference, took care of housing needs while floors were re-done. Very positive experience."
Commented on 2010-12-13 17:07:48 EST
"My van was vandalized 8 weeks ago and of today this compnay has yet to return it to me..They have jerked me around for the past 2 months and I would never use thne again or reccomend thme to any one..they ARE NOT the company to do business with"
Commented on 2010-12-02 08:11:13 EST
"One appraiser and two roofing companies documented hail damage on our roof and stated that we needed a new roof. They would not return ph calls, we had to wait over a week for their appraisor. Despite all of the evidence they refused our claim. They are nothing but cheaters and crooks."
Commented on 2010-11-22 06:39:43 EST
"Safeco refused to defend us against liability claim - we are suing Safeco as well as defending ourselves in claim against us. Lawyers make out OK."
Commented on 2010-11-19 14:38:37 EST
"They are very slow to respond to your claim, even when your stranded. You only get a responce if you have a good home agency that will prod safeco for you. If they total your vehicle they will play hardball with you, stall, switch who your dealing with and at best offer you far less than it will take for you to replace your vehicle."
Commented on 2010-11-10 19:32:08 EST
"We had a flood . It took an adjuster 10 days to look at the damage. By that time we had started cleanup on our own. We were told to go ahead with repairs through a local restoration company. Now they say they will only pay $1500 for repairs. New carpet and sheetrock plus labor came to more than that.Now we have to have an adjustor to come and look at it. The final bill was $10000.Safeco stinks and are a ripoff!"
Commented on 2010-11-10 12:12:20 EST
"Were not able to speak with claims rep... did not return calls to settle claim... Had to hire an attorney! Worst experience ever! "
Commented on 2010-11-08 10:29:26 EST
"got quotes from several roofer in area for replacing roof from hail damage and they all come in within a couple hundred dollors of each other. Sacfeco does, t want to pay any of them. In fact they told me I could put 20 year shingles on when I have 25. They are trying to put inferior product on when all aother insurance comopanies in area are conforming to codes for the area."
Commented on 2010-10-16 07:32:52 EST
"We switched to safeco because they had the best rates. When our new cycle came, our bill was lowered without us having to call and i was very pleased. HOWEVER, we recently had to take off our renters because we purchased a home. We were quoted LESS than what we were previously paying. We thought this was amazing. We got THREE different bills in TWO days for 200 DOLLARS MORE THAN what we were quoted. When we called to tell them about it, they gave us attitude and told us there was nothing they could do or we could do about it. So, not to be proven wrong, we did something about it and went to Nationwide who BEAT their price. Safeco is great in the beginning, but over time, their true colors show."
Commented on 2010-10-04 14:45:23 EST
"they offer lower rate; then they increase rates every 6 months,every year for no reason and not willing to lower it even if you had no claims, no traffic tickets."
Commented on 2010-09-22 11:45:24 EST
"They were very easy to work with when I was in an automobile accident. I was able to take the vehicle to an adjuster and get my rental car the same day, within a few hours. It would have been even faster but I chose to go back to work and attend some meetings before dropping off my car and getting the rental. I was at fault in the accident and they contacted the other party for me. I used a repair shop that was in their preferred network and they dealt with the insurance company directly. All I had to do was pick up my car when it was done. I have recommended Safeco to my family and friends as a result of their fast and efficient claims processing."
Commented on 2010-09-15 06:27:05 EST
"I have 3 house insured with Safeco for past 10 years , I did 3 claim for 2 houses in one year period and they were all denied for one reason or another! they are rude on the phone and they are here to take your money and gives you nothing if you ever have any claim. This is the worst company selling insurance in California and I hope they move out of California back to Washington where they belong. They think they are very smart to rip you off! but I canceled all 3 of my houses with them(about $2000.00) per year so that I make it even with them in just 2 years by Not paying them the Premium! "
Commented on 2010-09-04 01:55:51 EST
"I was in a wreck, within 15 minutes, they had a wrecker there, 5 minutes after that, my rental was there. Nothing but helpful and responcive. Claim process not complete yet, but wow, thats good service. "
Commented on 2010-09-03 13:54:40 EST
"They stole 110.40 out of my checking account and will NOT GIVE IT BACK!!!!! I canceled INS in July they say they never got the letter so they proceed to take the money out yesterday NOW I have to cancel my bank card put a hold on MY PAYMENT to my INS company NOW and my electric bill!!!! I have limited income and I am so UPSET right now I cant believe they are getting away with this... I will report them to everyone I can and I will continue to give the bad reports until I recieve my MONEY!!!!!!! PLEASE STAY AWAY FROM SAFECO THEY WILL RIP YOU OFF"
Commented on 2010-08-27 05:31:45 EST
"The marina where my boat lives caught fire and was destroyed.SAFECO wrote me a policy insuring my hull for $4000 and my motor for $11,000, when I filed my claim, they had no problem with the hull, but only wants to pay $3320 for the motor. Why insure the motor for $11,000 when they estimate the actual cash value for $3320.The adjuster said he could`nt even get someone to take pitures of the damage. The Texas Insurance Commision will not be happy with this. Never use this poor excuse of an insurance company."
Commented on 2010-08-18 18:14:56 EST
"Safeco has been collecting payments from me for my house and cars for the past 4-5 years. They are very pleasant to work with until you file a claim. Our house was destroyed in a hailstorm with hail the size of golfball-tennis ball. It busted holes through our masonite siding and broke the glass in our windows and caused damage to our roof. Most of our neighbors were given enought money to re-roof and re-side their homes by their insurance companies, Safeco gave us $1600 for the roof and $600 to repair the gutters, siding and windows. Do what my neighbors did, get somebody else to insure your cars and houses. "
Commented on 2010-08-05 15:35:14 EST
"You would have better coverage if you just threw your money out of the window. Their coverage is crap. This company just takes your money and then finds reasons that the claim cannot be honored. DO NOT INSURE WITH THIS COMPANY. "
Commented on 2010-08-05 15:23:36 EST
"They should be shut-down. worst car insurance company ever, thieves!"
Commented on 2010-08-01 18:46:00 EST
"When I moved to Utah, they jacked up my rates by almost 80percent from my previous policy in California. Cal has rules protecting the consumer, Utah protects corporations. So after 8 years with them ALWAYS paying on time they decided to raise it from 500 dollars to 900 dollars because they could in Utah, showing no loyalty to a safe driver who use to negotiate the LA freeway system flawlessly. I do not recommend this company, they have a very short memory."
Commented on 2010-07-20 15:53:03 EST
"Had several policies with Safeco on several properities for 20 years and never filed a single claim. We had a tree trimmer cause a tree from our yard to fall into our neighbors home. Safeco refuses to either issue a denial of claim so we can to the state insurance commissioner or pay the claim. We are in insurance limbo hell. "
Commented on 2010-07-15 12:15:27 EST
"Been with this company for years. Filed a claim recently and treated like a criminal. Sent adjuster when we were not home. Looked at wrong wall of house aand denied the claim. Second adjuster extrememly rude. Never would set up appt on our work schedule. Pay almost $2,000 annually for homeowners insurance and get NOTHING - no service, no resolution; just bad attitude and rudeness. DO NOT insure with this company or its parent company, Liberty Mutual."
Commented on 2010-07-10 17:33:05 EST
"I was in an car accident, it has been 3 weeks since the accident and the insurance adjuster STILL has not returned my numerous phone calls!! "
Commented on 2010-07-09 14:38:49 EST
"total loss on our car, total loss adjuster wont budge on low ball replacement for our rare low mileage honda, he claims that because we can replace at a bargain basement lot or buy who knows what from a private seller he does not have to pay anywhere close to what a reputable ceritfied dealer would sell a like vehicle, no rental car, no releif except that my daughter survived her crash."
Commented on 2010-07-06 11:37:37 EST
"Communication is not great. I had some problems renewing in PA, since they are on the west coast and my documents went unanswered, raising my premiums w/o my knowledge---a difficult procedure to correct@!"
Commented on 2010-06-30 15:52:14 EST
"Initial payments are made using original value and a deductible for age. Only after purchasing new/replacement items is the replacement cost reimbursed, making it difficult to get things replaced as you need money to buy them. The company does not initially question cost, but also does not tell you to keep items for them to come and evaluate. My recommendation is to take lots and lots of pictures prior to any need for a claim and also when anything is damaged to get lots and lots of pictures to back up your claim of loss. The insurance did not like out quote to replace carpeting after our septic backed up into the basement. They sent in their rep who actually told them that our quote was legitimate and that stairs needed to be included as all of a piece. Insurance company denied that coverage - stairs were not covered for reparpeting even though they had been contaminated and even though they were connected in a way that you could not replace the floor without the stairs."
Commented on 2010-06-27 07:37:21 EST
"Be very afraid of these bottom feeders. They will take your money and use any unethicle means to squeeze as much out of you as possible while spitting in your face ! I found twice as much coverage at 1/3 the price with an honest insurance company fired them in less than a heartbeat. It really galls me that I had at one time touted that dispecable company. "
Commented on 2010-06-25 21:06:25 EST
"Serveral houses in my area had hail damage last year and some this year. I have heavy wood shakes but they have split. The adjusters for two roof claims have stated that someone has walked on the roof and caused the damage. They are very unwilling to adjust costs. They have raised the deductable on my roof to $5000.00 and excluded wind damage from my policy. No wonder this company has a bad rating close to 70%. They also raised the cost of my policy due to claims they never have paid for or accepted."
Commented on 2010-06-24 09:11:33 EST
"I currently have no marks against my driving record and the policy has greatly increased in price."
Commented on 2010-06-23 20:09:43 EST
"have accounting problems-just cant get it done"
Commented on 2010-06-17 03:37:59 EST
"They used used parts to repair my truck. They paid the other parties claim, when they know I was not at fault. The homeowners claim I had they refuse to replace my roof and now it leaks. The worst insurance company I have ever dealt with."
Commented on 2010-06-15 16:58:27 EST
"I have no complaints against my agent, but I absolutely have no confidence in the direction that Safeco is moving. The leadership is incompetent, their technology is either broken or they employ morons who have no business coding any kind of logic or realistic criteria into their programs. They operate under a "cash flow" underwriting philosophy because they are desperately trying to dig their way out of a financial disaster. I doubt Liberty Mutual clearly understood what they were taking on when they purchased this dysfunctional company."
Commented on 2010-06-09 18:49:58 EST
"offer a little over $100 for damaged roof"
Commented on 2010-06-05 12:28:21 EST
"as a safeco customer for over 15yrs, i am disappointed the way this company is treating a valued customer who has paid(on time)premiums for over 15yrs by canceling us for minimal claims(all claims were do to damage by trees limbs from high winds, no claim exceeded $3,200, with a total of 5 claims over 7yrs). it seems obvious that Safeco is only intrested insuring hard working people who pad fat corporate wallets, please look in to who you chose for insurance,this company WILL NOT STAND WITH YOU."
Commented on 2010-06-01 17:42:01 EST
"Claims that we have had to file where not the problem. I have had SafeCo cover our auto and house hazard for about 15 years. We filed a claim for roof damage about 8 years ago, due to hail damage. My house is in Colorado. Our renewal notice just came and I was horrified to see that they have increased my house insurance by 100%. I called thinking that it was a mistake!! I was told that they have have had phenomial losses in Colorado over the last 10 years and thus the reason for the adjustment. Is this even legal? My annual house insurance went form approximately $700/yr to $1,400/yr, increasing my house payment by $200 a month. I am so outraged that I am currently looking to change all of my coverage from them."
Commented on 2010-05-13 22:14:12 EST
"Rotten snake Safeco. I will not refer this company to my worst enemy. "
Commented on 2010-05-08 00:13:30 EST
"Please do not do any business with safeco, they will ruin your life"
Commented on 2010-04-26 22:14:07 EST
"Had a water line leak to the refrigerator. Once it was discovered (water ran under the tile, ontop of the waterproof underlayment, so we did not see evidence of water leakage). They denied the claim, and I am currently retaining an attorney to sue. I pay over 1k a year for this replacement policy, and never had a claim previously. I have had this ins policy for 14 years. I will never do business with Safeco again."
Commented on 2010-04-20 12:00:58 EST
"slow and unwilling to cooperate or be flexible. They are like robots that have been programed to move at a certain pace and in a certain manner. Maybe its time they got some new, happy, younger upgrades."
Commented on 2010-04-15 08:18:34 EST
"good and responsible"
Commented on 2010-04-09 13:11:54 EST
"i was treated like i was the criminal, they never kept me informed of the status of my claim. I filed my claim in january and didnt see an adjuster until march and they took forever to do their "investigation""
Commented on 2010-03-30 17:25:11 EST
"A hail storm hit my neighborhood. My lot touches 4 other lots. All have houses on them. All of the other 4 houses received new roofs as a result of the storm. None were insured by SAFECO. SAFECO denied my claim. I am at the point that it will cost me $2000 to further fight the claim. I am done with them."
Commented on 2010-03-24 06:58:09 EST
"After filing a claim for my home that was 80% damaged by fire, I did not get everything that I was covered for, and when trying to contact them about it, my phone calls and emails were ignored. Instead I got a letter in the mail saying they would not provide insurance for me anymore, and they were giving me one month to find a new insurance provider. They dropped me because I had to file a claim!? "
Commented on 2010-03-20 11:01:09 EST
"This company is a rip off. After my first 6 months my payment were raised by $20.00 each month. No accidents or tickets. Three years later i am paying $60.00 MORE a month. The EXCUSE from this Company is the BAD weather we have had in Portland Oregon and there were to many claims that i am being punished. THIS IS A BAD CO. to do business with. RUN RUN AND RUN."
Commented on 2010-03-10 22:50:31 EST
"they denied us when we had a skunk spray under our house and permeated EVERYTHING"
Commented on 2010-02-15 10:12:02 EST
"We had a major ice storm in 2009.Safeco finally sent an adjuster 4 months later.She said we had a lot of damage and said to contact a contractor,when he submitted the bid they sent a second guy out that also said we had major damage.Safeco did nothing for two months then they sent out a third guy who sid we needed an engineer to look at the roof .And guess what the engineer said the damage was old damage.I would tell anyone dealing with these scum of the earth con artists not to give up ,hire the best attorney you can find"
Commented on 2010-02-10 14:12:18 EST
"They sorely lack in providing good customer service to their clients and in treating people decently. "
Commented on 2010-01-29 13:48:53 EST
"Avoid getting your Safeco insurance through Insurance Answer Center (Safeco Agents)because you have no direct agent you can talk to. You talk to any representative that picks up the phone and that changes all the time."
Commented on 2010-01-28 08:51:48 EST
"I have had zero problems with Safeco. Premiums did not go up even after I filed bk and also discharge from it. Customer service is friendly and not rude."
Commented on 2010-01-22 23:31:04 EST
"Claim seemed to be rushed to a settlement that was not close to actual repairs. Reinspections delayed and canceled with short notice. Get your estimates Before settlement inspection"
Commented on 2010-01-18 17:29:44 EST
"SAFECO ignored our claim for 6 months -- did not answer letters, emails, or phone calls. Did not deny claim, just ignored it. Even my agent could not get in touch with them. Then they sent bill for renewal.....the only part of their company that is working. They rushed claim, set reserve, and then ignored us. Been told by others that they ignore auto claims the same way. "
Commented on 2010-01-03 15:36:00 EST
"Safeco is extremely difficult to deal with when trying to satisfy a claim where they are at fault."
Commented on 2009-12-28 18:26:08 EST
"Safeco policy very vague regarding non oem and original oem parts for repair. Safeco refuses to use original manufacturer parts for repair which jeapoddizes safety and LOWERS the value of my car. Entirely family finding new company!"
Commented on 2009-12-25 20:10:59 EST
"I have had a very bad experience with safeco, they do not care if you have a claim that needs to be taken care of, it has been over 2 weeks on my auto claim and they still have not gave me a straight answer. I have been calling everyday and all we get is the runaround. They say someone will call me back but they never do, This company is very unprofessional, I will not recommend this company to anyone."
Commented on 2009-12-19 11:09:53 EST
"After decades of coverage by this company--and no claims--I recently had a plumbing failure which, since it was in the crawlspace, was not discovered for several months. The damage is about $12k. Come to find out, the policy is written to exclude claims for damage that occurs "over time." What a crock. Other companies DO cover this situation."
Commented on 2009-12-18 21:07:48 EST
"Delays, Impossible to get in touch with, Ridiculous settlement amounts. "
Commented on 2009-12-12 15:49:49 EST
"the rental department is incredibly rude, they have different answers every time for my questions, the claims department promised to give me a rental for the duration of my repair but the rental department claims that they would only cover two days, after the repair had been initiated and was going to take more than two days. I have never been so dissastified with service. I will be amazed if the check to cover repairs ever actually appears. They are rude, unhelpful, and unprofessional."
Commented on 2009-12-02 12:30:24 EST
"Safeco should be charged under the RICO act!!!"
Commented on 2009-11-27 17:51:02 EST
"2009 hail storm hit my subdivision, 15 houses on my street that i can visually see have had hail damaged roofs and were able to get their roofs repaired or replaced. going on 3 months now of waiting and arguing and now i have a roof that leaks which has caused damage to my bathrooms. this company does not have enough money to get more than one adjuster for the area, so when he has a car wreck or his son is sick or he has training to attend to you are out of luck and you have to wait.... i will never use this sorry excuse for a company again!!!!!!!"
Commented on 2009-11-04 18:05:20 EST
"I have both autos and home insurance with Safeco. It used to be a good value for the price until they decided to increase my premiums by 35% for no reason. I tried to contact them multiple times but they do not call back; looks like I will start shopping around..."
Commented on 2009-10-30 13:06:03 EST
"I paid a 6 mos term off a month in advance. Instead of crediting the monies to clear the contract, Safeco put the additonaal payment on the end of the next 6 month contract and then proceeded to charge me a late fee of $10.00 on top. I called my agent(who can do nothing regarding this) and proceeded to say that I can talk to noone but her. In other words this company can do what ever they want with no consequences. I will complain to the better business bureau. "
Commented on 2009-10-23 14:04:37 EST
"Claims adjuster said the company would probably drop my homeowners policy when my house flooded. Faulty plumbing was installed. The company would not assist me in bringing suit for the plumbing. This was the first homeowner claim I had. My rates went up dramatically,instead. I could not get a different company, because of the recent claim."
Commented on 2009-10-15 09:29:25 EST
Commented on 2009-10-09 16:15:27 EST
Commented on 2009-10-07 08:07:03 EST
"our home insurance rates went up about 180.00 a year. When I questioned about this I was told that it was the area I live in. I checked with another company and the rates we less right off the bat with more coverage. I have been with Safeco for over 15yrs. They have good customer service and pay claims in a timely manner. I do however think the prices are a little high."
Commented on 2009-09-28 20:55:39 EST
"They lie about their quotes: you a quote and then a month later they more than double it, you have to run around all your other insurance for days to collect all the paperwork they need to reverse the doubling of your quote and after you are done with this they inform you that unfortunately they still have to keep you with a higher quote since some of your discounts no longer apply. Horrible treatment of customers, no service at all, they just take money without even sending you a bill first or giving you the time to actually do something about it. We will certainly never go there again and we terminated our policy only a month and a half after we took it out! "
Commented on 2009-09-22 11:28:19 EST
"Single digit IQ representatives and obviously run by single digit IQ executives."
Commented on 2009-09-15 22:04:45 EST
"Agent is very knowlegeable. Claims settling were efficient and adequate. I found the claims person to be very efficient"
Commented on 2009-09-14 10:25:08 EST
"In recent years premiums have gone through the roof, particularly home owner insurance while home prices have DECLINED"
Commented on 2009-09-08 11:32:01 EST
"Very unethical company. They are cheats that are only out for the bottom line."
Commented on 2009-08-24 19:40:07 EST
"they totaled my car even tho it was repairable. Now I have no car and have to walk everywhere and lost my job because I can not get to work on time any longer. Thanks SAFECO. "
Commented on 2009-08-19 21:42:05 EST
" I called the 800 number to make sure we where covered under our home owners policy while moving to a different state. Broke the big screen TV and filed a claim, then was told by the adjuster that it was not covered. Will look else where for Insurance."
Commented on 2009-08-19 10:55:19 EST
"It took 2 months to get adajuster. Was told I had roof damage from hail but not enough to justify any claim. House next door got new roof. Broker was not helpful. Just wanted to receive service that I was told to expect. Now I learn that many people have problems with Safeco."
Commented on 2009-08-17 06:04:52 EST
"NOT SAFE WITH SAFECO..... Poor customer service and they do not pay your claim..... DEFINITELY LOOK ELSEWHERE////////////"
Commented on 2009-08-13 16:26:28 EST
"i am really not happy with there service they are paying me really low on my 2000 honda accord that got total in accident and it wasnt even my fault and they r not even ready to listen to me i am really not happy :("
Commented on 2009-08-12 11:50:53 EST
"Terrible company."STAY AWAY!!! THIS IS THE WORST INSURANCE COMPANY " They are rude and dishonest."
Commented on 2009-08-10 23:19:40 EST
"They continually increased rates when other companies would lower, rude customer service, and had to fight for our money when we cancelled. They refused to send our money for three weeks even though they could see it was finalized and proof was given to them on paper and online. Do NOT do business with them. We are saving $800 a year with another company, and they were pissed when we said that is why we were cancelling."
Commented on 2009-08-06 12:43:55 EST
"Do not use SAFECO!!!!"
Commented on 2009-08-04 23:14:25 EST
"BAIT & SWITCH COMPANY. Quote one price to get you on board and then send you a bill within 2 months that is much higher. Will file a complaint with BBB in CT and state insurance board. Will also post to any and every site I can on web. The company is a SCAM!!"
Commented on 2009-08-04 17:37:09 EST
"Poor customer service. Very slow to respond. Will not return calls/ Very dishonest with hikes in premiums. "
Commented on 2009-07-28 22:00:58 EST
"My experience with Safeco over the last 3+ years has been one of raising rates, poor service, and arrogant customer service reps. I would never use Safeco insurance for my home, car, or anything I would need to insure. When you think of all of the nightmares that insurance companies can cause, Safeco comes to my mind."
Commented on 2009-07-28 08:59:37 EST
"This company rips people off, they look for ways to avoid paying claims and if there is any grey area, they use it to screw you over. DO NOT BUY POLICIES FROM THIS COMPANY. I have both Home and Auto and I am currently seeking out a better company."
Commented on 2009-07-27 08:50:33 EST
"i had an accident with a SAFECO policyholder where their insured hit me and my vehicle overturned. The accident reports confirms that the SAFECO driver was at fault and was ticketed. SAFECO denied the claim because none of the witnesses saw what happened. I am not giving up and will fight this company with all I have. "
Commented on 2009-06-30 09:46:40 EST
"This company is very slow to process claims and their communication with customers is very poor! We thought we were insured with Indiana Insurance however, all claims arr processed by Safeco."
Commented on 2009-06-29 09:41:51 EST
"I got my truck totaled by a drunk driver when he hit us from behind, he had Safco Ins and they are treating us like we were the drunk drive who almost killed 3 people , they are trying to give us half the value of my truck and are very rudd on the phone, stay as far away from this Insurance Company as possible."
Commented on 2009-06-26 05:34:58 EST
"I have a family member who is an insurence agent and got my car insurence from them, i was hit from behind by a speeding pizza delivery guy and got 80% of the blame basically because I was 16 and the facts from the scene and what I had to say about it didnt matter. He also got me renters insurance with them, my house gotten broken into over Christmas and now here it is 6 months later and they still havent come to a settlement and say that I have not given them all the "receipts" which I handed to the investigator after we went over everything and he took pictures of it."
Commented on 2009-06-23 12:15:33 EST
Commented on 2009-06-18 07:33:59 EST
"they will rip you off if it cost tem a penney"
Commented on 2009-06-16 06:32:13 EST
"I had to deal with this insurance company. My truck was wrecked and safeco was responsible. they treated me poorly and made it seem I was a burden to their profits. They refused to fix obvious damage to my truck and were very unfriendly on the phone."
Commented on 2009-06-02 14:49:19 EST
"We just purchased a house three weeks ago and used Safeco as our homeowners insurance. We have not moved into the home yet because we are painting and adding new carpet. Without any notice, Safeco dropped our homeowners insurance stating the home is uninhabital even though all fixtures are working and in place. When we called to ask them why the insurance was cancelled they told us we could be reinstated if we took pictures and sent it to them. Forget it - why would we deal with a company that will cancel a policy without notification and with no merit to the reason of cancellation?"
Commented on 2009-05-19 12:06:28 EST
"They increased rates on my homeowners insurance 33% here in 2009 when prices of homes, materials, labor, furniture and appliances are all down. It appears they went with that introductory rate scam. "
Commented on 2009-05-16 08:21:09 EST
"home adjuster was horrible contracted by Safeco for Hail cheap cheap.... not responsive,,,, took my money for 20 years Hail wrecked my home Safeco is giving me very bad service and not paying out on time or in full Liberty mutual is worst and now part of safeco"
Commented on 2009-04-27 19:34:14 EST
"I had a policy with this company for over 20+ years. Serveral vehicleswere incsured over this period of time. my starting premium was 2300.00 + dolloars over aperiod of years due to my husband driving a truck an sons who were categorized at high risk. Over that period of time less than 5 claims filed, 2 were due to hail damage, 1 due to a incident in a hospital garage incident, 1 my adult son who had permission to drive my vehicle had accident on a wet road. i had the policy for over 20+ years and Safeco cancelled without talking to me, or validating that information had been recieved by me to comply with theie requests. When I contacted the company it was communiated to me that if you don't follow their rules even though, they don't verify that you have recieved the communication from them they cancel. I could not begin to estimate the premiums sice tag pthat I that i have paid over the years! But I gurantee you I could now be deiving a paid for LEXUS and a JAGUAR, and have enough money to retire on!"
Commented on 2009-04-23 17:59:23 EST
"I'm sad and irritated. I have had Safeco Auto for 32 years...homeowners for 26 years. As life happens, my husband has had two incidents in the last two years; one was a 50%/50% fender bender in the dentist parking lot (no final money paid by Safeco), and the other was when someone hit our truck that was parked on the street downtown. At first they questioned if it was truly a hit and run...then the adjuster confirmed that it had to be, by the damage to the truck. Well, the same day we get the claim check in the mail, we get a letter stating they won't be renewing us. So, after 32 years of premiums (fairly high ones as we have two sons). Whatever! We will be getting our homeowners from another company as well. "
Commented on 2009-04-23 17:39:47 EST
"I started having a roof leak. Three separate roofers told me I had hail damage (from last spring) and that the roof was in bad shape. The house/roof was only 10 years old. SAFECO said the roof was damaged due to normal wear and tear, and would not pay. I had to spend $3,250 out of pocket for a new roof. I have been with them 10 years (car and home) and will be leaving after this outrage."
Commented on 2009-04-23 09:45:31 EST
"I was hit by a driver insured by Safeco. I thought that I could handle it directly with them, rather than going through my own insurance. I was wrong! Safeco has been terrible! The latest issue goes like this: They are totaling my car, but I'm haven't signed over the title because I don't like their estimate. The Safeco gal gave me some vague threats that they would abandon my vehicle at the salvage yard. The next thing I know, they tow it to my apartment complex and park it away from my apartment. They didn't even tell me that they were moving it from the salvage yard. I only saw it because I was out walking my dog! "
Commented on 2009-04-21 22:28:38 EST
"My rates were raised by several hundred dollars every six months because I got divorced and they said people who get divorced are more likely to get into an accident."
Commented on 2009-04-20 10:31:11 EST
"SafeCo was in on the deal. My vehicle was struck and I paid for it. No one was in the vehicle and the scratch turned into a 2000 dollar pay out. Can we all say Kick Back. Yes if you want to make someone one rich use safeco they pay their people with your money. BAD BAD DEAL. Never use. "
Commented on 2009-04-20 09:37:43 EST
"There was a time when nobody could beat Safeco rates. Now, each renewal, they climb. We will reluctantly be looking elsewhere for our insurance company. Claims were handled very professionally, but,Oh those Rates!"
Commented on 2009-04-20 08:19:23 EST
"Every time I reported a claim the inspector always said the damage was right at the deductible's cost contractors calculated damage at 5 to 10 time higher than their figure. "
Commented on 2009-04-19 06:00:22 EST
"My home flooded from a broken pipe on the second floor. Over half our 1700sf home was damaged: living room, kitchen, dining room, family room, entry way, and mudroom. We needed all new flooring, walls, ceilings, cabinets, and light fixtures. Safeco's initial estimate was only $25k; only a fraction of what the private contractors estimated (around $70k). Safeco becomes your enemy, not your advocate when you have a large claim. They use deceptive practices to try to get out of paying for what is rightfully yours. Flee from Safeco. They used to be a good company but over the past few years they have become one of the worst. This does not just come from me and and my experience. There are many others; insureds, and general contractors, who say the same thing."
Commented on 2009-04-14 07:44:12 EST
"Extreme lack of customer service.Cannot get a straight answer on most inquiries.Just policy doubletalk ."
Commented on 2009-04-10 22:01:40 EST
"I don't know what these other people are talking about except the factor that some people just can't be pleased. I have never had a problem with Safeco. Everytime that I have had to call customer service, the customer service person answered my questions quickly and professionally. I had a claim after the recent hurrican in Houston and Safeco handled my claim very satisfactorily. Are they the cheapest they aren't. However the old saying " you get what you pay for" is very true. I don't look for cheap in an insurance company, I look for service and reputation. I heard nightmares from some of my neighbors after the storm her but the people that had Safeco were pleased. It would take alot to make me change. One should realize when they read these comments that most people will take the time to report bad service but very few take the time to report good service. "
Commented on 2009-04-08 19:17:29 EST
"The worst. We had a water main break in front of our house by a large truck turning around in our driveway right by the meter. They didn't cover it, and acted like I was commiting fraud. They even wanted a letter of 'explanation' threatening to blacklist us. I should have gotten a lawyer, but could ill afford that after paying around $3000.00 in repairs. Then they acted surprised when we dumped them. Do yourself a favor and stay far away from Safeco. All smiles taking your money, all belligerent when you have a claim."
Commented on 2009-04-08 14:14:03 EST
"Rates are a bit higher than the norm but the handling of claims was completely painless. It just depends on how much you are willing to pay for the service."
Commented on 2009-04-08 11:36:35 EST
"SAFECO instantly sent us a settlement check for 30% of the claim, then tortured us for most of a year after we provided prompt documentation of the loss. They ended up paying 95% of the claim but put us through hell to get it. If we ever are involved in any accident/loss/claim where SAFECO is the insurer, we would just give it to a lawyer and happily pay him/her 1/3 for the incredible aggravation due to SAFECO's business model. "
Commented on 2009-04-02 17:14:12 EST
"Safeco, told me I could take my vehicle to anyone I wanted to repair it and then tried not to pay the estimate saying thier perferred shop could have done it for the price thier Safeco estimator wrote. Thier estiamte was a joke and involve blending in paint and taping. My shop said you need to paint the entire panel etc."
Commented on 2009-03-30 12:47:32 EST
"The appraisers are "independent contractors" who make a point of denying any claims. I recently lost a roof and had interior damage due to a storm. Three appraisers said they could see "no storm damage" and SAFECO paid me $500 for a $10000 damage cost. My agent appealed the decision and he, too, was turned down...their attitude was abrasive."
Commented on 2009-03-29 09:24:56 EST
"Hit by a Safeco Insuree , been 5 months and still not settled my claim. One of the worst companies I have ever had to deal with. Should not be in the auto-insurance business, not their forte. Not hard for me to see 60% unsatifactory score. "
Commented on 2009-03-28 14:07:09 EST
"All of the people that we have talked to have been extememly helpful and interested in our satisfaction of the claims."
Commented on 2009-03-25 11:16:05 EST
"My claim was submited almost three weeks ago and has yet to have any prgess. It took a week for an ajuster to show up at my home, a week later was the engineer. Four days later STILL NOTHING! How much longer do I have to wait."
Commented on 2009-03-22 07:53:25 EST
"people in my Van was hurt, yet Safco will only pay 1000. of their Hospital and it was my fault I couldn't believe they wouldn't take care of the ones with me and their Hospital bills and I have full coverage. why would I pay that if I don't get that?? something is very wrong here. They said if their bills are over 1000. well they are up a creek cause that's all we pay. And people want to know why its the law to have the companys can get rich."
Commented on 2009-03-18 18:30:58 EST
"We've been Safeco customers for over a decade. The first claim (stolen car) took forever and they wouldn't return calls. Finally a check for $300 arrived for the stolen car. When the car was found, Safeco finally called to say it was their car. But no, I hadn't cashed the check! This year we files a claim for a leaking pipe in our condo shower. The fine print said they didn't cover slow leaks. Not much can go wrong with a condo besides leaks. They are terrible. "
Commented on 2009-03-16 13:34:11 EST
"Very worst customer support in the world. Customer care people provided wrong information when I got into trouble and they didnt settle my claim. I have been fighting with them for the past 3 months, with poor response in Phone call / Email. Now contact attorney to sue them. MY KIND SUGGESTION: DONT GO TO THIS INSURANCE AT ANY TIME. If you need, I m more happy to give more details. Better you can go with other insurance like GEICO, ALL STATE / FARMERS."
Commented on 2009-03-13 07:59:32 EST
"I ended up having to call the Alabama insurance commissioner to get them to pay. Their corporate office in Washington state was horrible."
Commented on 2009-03-02 13:31:20 EST
"Two weeks after auto policy was issued, I got a notice of increase (50%) supposedly because of a late review that showed a failure to come to a complete stop. That has been my only violation in over 10 years. The agent was of no help so I am starting over"
Commented on 2009-02-27 07:12:18 EST
"My home caught fire and burned a couple of rooms. They are not offering me enough on the claim to put plastic over the burned out section of the house. I hope you do not have a claim with this company. If so, they will try to screw you. I will not renew with this company once this nightmare is over. "
Commented on 2009-02-16 18:26:17 EST
"We just submitted a homeowner's claim with SAFECO and were initially satisfied with the claim service, inspectors and customer service. Today, we received our claim check for the claim made in December; however, a surprise to us was that we also recieved a notice of cancellation (with the documented reason of cancellation being due to our claim). Now, we have to go through and make more deposits, find insurance, and all of that fun stuff (all over again). That's just great that SAFECO insurance cancelled us just for making a claim (btw - we've never made a claim with any insurance company EVER)."
Commented on 2009-02-09 12:24:14 EST
"I was recently rear-ended at a red light by a SafeCo driver, and they accepted full liability. However, when the time came to repair my car, they wouldn't pay for labor costs, the paint job!, and wanted to charge ME a fee for using original parts instead of re-manufactured parts on my brand new Mini Cooper. These guys are incredibly shady and rude."
Commented on 2009-02-03 13:44:32 EST
"Beware!!! this companies only concern is there bottom line, they will screw you with a smile on there face I was hit by one of there insured and was lucky to get 1/10th of what my car was worth and 1500 for injuries and lossed wages? That should cover...nothing and I am also insured with them."
Commented on 2009-02-03 08:00:17 EST
"I was recently in an accident with a SAFECO driver who ran a red light. He was ticketed, witness back up the story, as does the accident report. Somehow this kind of straight forward accident needs weeks of investigation to assess liability. Numerous phone calls and e-mails with no response and no attempts by the company to even try to understand my frustration. in fact as of this writing, they still haven't even talked with the other driver! This is the last company I would ever consider giving my money to!"
Commented on 2009-02-02 15:33:19 EST
"I have been insured with Safeco for 3 years and their service is great! 24 hrs customer service and claim service. My sister was at fault in an accident, and they took really good care of her, she had Medical Payments up to $10,000."
Commented on 2009-02-02 11:19:41 EST
"Everything the field agent tells you, insist on getting it in writing. Field agent told us one thing and the claims adjustor another. "
Commented on 2009-01-22 19:54:51 EST
"I filed a claim with SAFECO for hail damage in November of 2008. The adjuster said the roof need to be replaced. SAFECO took the total the adjuster came up with and then subtracted $4,400 from it for a roof claim they paid five years ago. There have been 160 thunderstorms in the county I live and 60+ of them had hail since the 2003 claim and repairs, yet they don't want to pay the full amount to replace my roof now. What is the difference between a bookie and SAFECO? A bookie doesn't welsh when he owes you money."
Commented on 2009-01-20 23:44:39 EST
"I was in an accident with a driver that was insured by Safeco, She ran a red light T-bone my car. After talking to the safeco agent about claims he said the case was under "Investigation because of conflicting stories‣ even with the police report stating the driver ran the red light, the driver even confesses to running the light. Ended up hiring a lawyer, Safeco continues to give me the run around. It’s been over a year my totaled car is still sitting in my driveway and Im still paying off my medical bills from the accident. The car is obviously totaled, adjuster even said that when he came by, well pay me for a replacement, months later they say they’ll repair it, gave me an estimate that shows repairs for the right side when the car was hit on the left, and left out a major parts of the repair. They are your best friend when you give them your money but if you have a problem they act as though we are enemies. SAFECO is a GREEDY SNAKE, DO NOT TRUST SAFECO. "
Commented on 2009-01-20 10:47:06 EST
"Had an accident in '05 & I was not at fault.Spent close to $1500 in costs & rentals.Case went to court in '07.Only now 2009 have I heard anything back fr Safeco saying that am not entitled to any reimbursements.No correspondence nor letters sent to me.This co will leave you in the dark when reality hits. Really dissappointing!No apologies at all.They just lost another client."
Commented on 2009-01-14 17:17:55 EST
"My car was rear-ended the person who hit me claimed total fault. The Adjuster NEVER showed up to do a supplemental estimate, asked the repair shop to do it. First the repairshop refused said it was the Adjuster's responsibility, and after two weeks wait repairshop finally does the supplement. Now I have to pay the additional rental fees out of pocket because they dragged their feet!"
Commented on 2009-01-13 13:13:43 EST
"Safeco denied us from full roof replacement on our house after the Sep 08 hurricanes. Citing obvious damage on entire roof, they only agreed to reroof the front. Adjuster even suggested re-using shingles from the front to repair the rear! After a month of speaking to differnt reps, I still had no luck. to beat that, I cannot get my shingles matched or find a contractor that would do a partial repair. it is now Jan 09 and I still have a tarp on my roof. Thanks Safeco! For poor customer service."
Commented on 2009-01-08 08:35:31 EST
"We had water leak that caused major damage in June 2008 it is now Jan 2009 and our claim has not been settled, phone calls are not returned adjusters are incompent and rude our policy is up next month we will be changing companies this is the worst costumer service we have ever recieved. "
Commented on 2009-01-06 12:21:01 EST
"I was fairly satisfied with their handling of the few claims I've made over the years on my auto insurance. However, their rates just keep increasing for no reason. I've been with Safeco for over 10 years; I have an excellent record and credit score. No accidents, tickets and yet my premium just increased again! $1,200/yr for an 02 Forester is ridiculous. I will definitely be switching this yr. If they can't provide long-time clients with better rates why stick with them?????"
Commented on 2009-01-05 18:24:18 EST
"Starts you with one premium price, then after 2 weeks or so, raises it to almost double! Wish I would have stayed with my previous insurance company!"
Commented on 2008-12-31 10:01:56 EST
"Safeco is the worse we've seen ever. They are big time sucker/cheater. Please never do business with Safeco them. The biggest rip off company ever."
Commented on 2008-12-31 08:35:35 EST
"I have to pay 250 to NYS because they sent my notice of cancellation in too early. now I have to straighten out NYS that my insurance did not lapse. It is a headache."
Commented on 2008-12-18 21:08:15 EST
"I could write a book about the problems with my one and only claim! "
Commented on 2008-12-16 05:19:54 EST
"Definately cheated us. You were rude and just horriable to work with. The day we cashed our claim check we cancelled ourpolicy. That's the only way we could fight back. Hope you fail. P. S. We'll tell a friend"
Commented on 2008-12-13 15:00:37 EST
"Rates go up and up and up with no Claim filed."
Commented on 2008-12-03 16:23:32 EST
"After prepaying the deductible for an accident, I'm still waiting to be reimbursed. It's become a nightmare trying to get my money back."
Commented on 2008-11-28 14:23:34 EST
"I got into an accident with another Safeco policy holder. He admitted fault and the police report varifies it. I am stuck paying 10% of the total cost because Safeco says I could have avoided being hit, which was impossible. I was hit in the rear quarter panel pulling into a parking lot. "
Commented on 2008-11-26 17:55:09 EST
"Our refrigerator water line broke five days after we bought our house and made a hugh mess. My safeco agent got me a really good contractor to fix everything. All we had to pay was the $500 deductable. We are so pleased with the service that we are going to get Safeco Auto insurance even though it will cost $75 more than what we have now."
Commented on 2008-11-21 17:13:20 EST
"I had to deal with three different adjusters for one accident, the adjusters don't work with you very well their estimates are low,I had a hard time finding a body shop that would work with or accept Safeco the payout on a totaled out car was wat low and i couldn't find a similar vehicle for what they offered me my whole experienc with them was a nightmare on top of it both of ny cars were wrecked sitting in my driveway by stolen car"
Commented on 2008-11-15 14:55:48 EST
" refused to pay claim, every time someone said we needed a new roof after the hurricane, they sent another person out to rebutt it and say we did not need a new roof(which was damaged due to the hail). Safeco sent out 6 different people to look at my roof. With the last person saying we dont need a new roof of course. Needless to say we have leakes and no new roof.They also refu Thanks Safeco for nothing!"
Commented on 2008-11-13 12:19:00 EST
"A SAFECO driver hit one of our vehicles and SAFECO deemed that we were 50% liable for our damages and the damages of their insured. When we didn't agree with their offer, the SAFECO rep. became hateful and told me that she was closing the case and that we could file with our own insurance because that was all she was offering. The real kicker is that in her "investigation" she never spoke to the witness. I would suggest to anyone dealing with SAFECO to take pictures, keep receipts, and document EVERYTHING!! "
Commented on 2008-11-04 06:01:01 EST
"These people don't want to pay claims"
Commented on 2008-11-03 15:02:12 EST
"A car that was also covered by Safeco hit me. I got cuts and bruises and a sprained wrist. Safeco paid for my medical treetment and got me money for lost work and pain and suffering. They also paid for my car repairs."
Commented on 2008-11-03 10:28:32 EST
"I was recently in a auto accident where I was hit from behind. Safeco has provided absolutely no support and refuses to repair damages to my car from the accident. I refuse to pay for this type of service and will discontinue my policy"
Commented on 2008-10-22 13:44:15 EST
"Try getting a live person on the phone. You call and leave a time when they can call you and they don't. When you finally get someone, your claimis all done even though they do not have all the information. "
Commented on 2008-10-22 07:18:46 EST
"They raised my premium three different times, and then refused to bring it back to the original. When I requested that my policy be cancelled, the guy working did not put that all the way through, and they still charged my bank account $280, which put me in the negative. Do not go with this company!!"
Commented on 2008-10-07 08:13:31 EST
"Safeco has totally ignored our claim for storm damages to our house. We are considering hiring a lawyer to help us."
Commented on 2008-09-30 06:48:50 EST
"my truck was tail ended by a drunk driver. The drunk driver had no insurance so i had to file a claim on my insurance. I filed on september 16. on the 17 i had a man call me from safeco telling me that i was insured and my insurance would cover all damages due to the wreck. well today (september 24 i get a call from safeco. the lady records me and asks me about the damages. as soon as she is dont she turns off the recording and tells me that my insurance policy was cancelled due to late payment. MY PAYMENT ISNT DUE YET! I asked them when my policy was cancelled and they tried telling me on september 12. but thats a load of bullpoo because on september 16 that man from safeco told me i was insured! They cancelled my policy so they wouldnt have to cover the damages. Then the lady on the phone was being so rude. She called me a little rich b**** and told me to go pay for the truck myself. She told me she didnt have to listen to a spoiled brat like me. I was sooooo mad. so i started saying something to her and she told me she wasnt going to hear it and hung up on me!!! but thats ok.. i just got off the phone with my lawyer. YAY. we're taking em to court! haha. their screwed! Dont ever use SAFECO. They are a scam and all they want is money. they arent there to help anyone. Dont Use Them!"
Commented on 2008-09-24 16:05:31 EST
"Very slow to help"
Commented on 2008-09-24 15:19:56 EST
"terrible company. Would not suggest ever going with this scam. They are rude, and disregard important details. I am going to follow up with my claim to the highest Authority and report them to the BBB. I think they should be thrown out of business for their unprofessional ways. Even supervisors at this company are a disgrace. "
Commented on 2008-09-16 14:21:37 EST
"Never returne phone calls."
Commented on 2008-09-09 08:47:47 EST
"Traveling to a funeral a 120 miles from my home city our van loss power. I pulled over to the side of the road a fire bellow from the engine. When call the company to file a claim we were treated as if we were making the whole story up. When presented with evidence from the fire department the company made excuses for the fire claiming over and over again if it is mechanical they want pay. We have comprehensive Insurance with this company."
Commented on 2008-09-05 12:14:46 EST
"worst company I have ever seen!!!!!!!!!!!!!!!!!!!!!!!!"
Commented on 2008-09-03 08:44:28 EST
"This company will increase the premiums each 6 months, no matter if you have had any claims or not. They told me that I have to intentionally get into an accident to get any money from them, otherwise they would not pay! I have never had any accidents and have no intention to get into an accident. Very aggressive and demanding way of dealing with customers. They will not respect the fact that you have never had any claims with them!"
Commented on 2008-09-02 09:22:19 EST
"They put our total loss van into salvage and in order for us to put the title back into oue name we needed to pay the taxes for the difference of total buyout and the buy back price. Somewhere in the neighborhood of $350.00. There was no mention of this in our discussions and settlment price of our van."
Commented on 2008-08-25 16:50:51 EST
"Don't actually have insurance with Safeco, but was involved in an accident with one of their insured's who was 100% at fault, they accepted liablity but they sure don't want to pay what it is going to cost to fix my car, I have been fighting with them for a month now, they are wanting to give me half of what the body shop wants for repairs, they refuse to budge, insist that I try one of their preferred shops which is an hour drive for me, real convenient, the one I want to go to is 15 minutes away but it is not a preferred shop. Don't ever insure with safeco and pray you don't get into an accident with one of their insureds. Unfortunately my brother has insurance with safeco and they actually paid out on a claim where he was not at fault, he was parked in a parking space with a 4x4, came out of the store walked around behind his truck got in, started the truck and put it in reverse and rolled slightly back and hit something, he thought what the heck, got out and some old man in a little car had pulled crossways behind his truck and parked, my young daughter was with him and could not believe what happened, unreal that they would pay out. Stay clear of Safeco."
Commented on 2008-08-05 14:58:55 EST
"Safeco is the worst insurance company every!!!!!!!!!!!!!!!!!!!"
Commented on 2008-08-04 11:52:50 EST
"At the time of getting the insurance quote, u would be told an impressive amount better than Farmers or Gyeco So u would take the offer, but later after 3 months they again withdraw money from your account saying all sorts of reasons... never belive them.. "
Commented on 2008-07-24 18:57:43 EST
"I have been with Safeco since I was 16 for auto insurance. I have had two claims with in a 15 year time period. Both claims were taken care of quickly and very well. Customer service and the adjusters were great. I have absolutely to complaints. "
Commented on 2008-07-07 11:48:58 EST
"Over the past year my auto insurance costs have gone up $100 a month due to all sorts of supposed state based charges and yet every website that I use for an auto insurance quote is significantly lower. I've not personally had an issue w/ Safeco's service but my dad did last year and almost had his license suspended as a result. I'm sad to leave an insurance company after 9 years of using them, but they aren't worth the extra cost and I'm afraid of encountering a problem similiar to the one my dad experienced. "
Commented on 2008-07-07 07:50:49 EST
"A few years ago we added two teenagers to our auto policies. We knew that having teenagers (one girl, one boy) meant higher rates and we were prepared to pay higher rates. The teenagers are now in their early 20's so we started shopping around. Both kids had minor accidents. Found out we can get better coverage for about 1/3 of the price Safeco charges even with two young adults with accidents. Didn't waste anytime switching. We also had our boat insured through Safeco. We cancelled that policy within days of cancelling the auto policies. It has been 3 weeks and we are still waiting for the refund check."
Commented on 2008-07-07 06:46:27 EST
"We really like the office staff in which we have our policies with. Just had an auto accident and they are handling it very efficiently."
Commented on 2008-07-01 20:28:43 EST
"It appears truth does not equal justice, as proven by the outcome of my auto claim with Safeco. Another driver ran a red light, causing our accident, and somehow they are deeming me 50% liable (the other insured's insurance is--surprise--safeco, as well), though I was driving the speed limit and avoided the accident at all costs. Shame on them. "
Commented on 2008-06-28 17:11:04 EST
"Wood floors flooded. They wanted to patch a $6,000 floor that was 5 years old. Refused to acknowledge hail damage to roof when all neighboring houses had damage. had to get 2 field assessors and 3 vendor proposals before they would approve flooring. I had replacement cost policies and they made me pay partial up front and get a remimbursement. Will change companies as soon as I can."
Commented on 2008-06-25 14:38:25 EST
"Please make sure you keep all receipts before starting with them because it is a hassle on a claim with them if you don't. I had pictures of all my items because I never liked holding on to receipts and when I started my policy I informed them of that upfront. They told me to take pictures of everything and thats what I did. I ended up having to file a claim and they keep asking for receipts even though I provided all the pictures to prove i owned or had the items. They have made me feel helpless throughout this experience as if I'm the suspect instead of the victim of the crime. The was home invasions have gone up this year alone should let them see its not something anyone can really avoid happenening."
Commented on 2008-06-17 10:58:41 EST
Commented on 2008-06-12 18:00:53 EST
"in the process of negotiating a uim injury claim under my policy due to a combination burst/compression fracture at l1. accident was a year and a half ago. we have had to involve the washington state insurance commissioners office 2 times to get safeco to respond to us. they deny getting reports from care providers that we have documentation that they infact havereceived these reports. they have stated that my pain level is a 1 as per my provider when infact the report shows non vigerous daily is a 1-2 and walking, yard work, ect. is a 3-4. they out right lie, devalue my physical state, wont respond to any request for documentation on there part. i have been with safeco for over 23 years, have never had a claim with them. this accidend was not my fault the other driver was cited. we have cancelled our policy with them and will never go back!!!!!! they are all about saving there money instead of taking care of there insured and doing whats right!!!!!!"
Commented on 2008-06-11 22:32:10 EST
"They like to take your money every month but if you file a claim you are screwed! The claims examiner is an idiot! Her manager is a bigger idiot! This company is awful!! Stay away!! "
Commented on 2008-06-08 21:35:06 EST
"After paying $1000s each year and finally placing an honest claim for simply 100s to help for wind damage. Yes, they paid but sent a amateur rep out who made false reports about our house condition and then when I called to correct it they did not correct it but sent me a demanding letter threatening to increase my insurance or drop us. THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY INSURANCE MATTER. GOOD-BYE SAFECO!"
Commented on 2008-05-31 20:26:03 EST
Commented on 2008-05-26 17:14:39 EST
"My home was located right in the path of hurricane RITA in Orange county Texas.My travel trailer was destroyed as a result of the hurricane. I called SAFCO, my insurance company, as soon as I was allowed to return to my home.Within two days a adjuster had looked at the trailer and within a week the trailer was picked up and I had a check.Safeco gave me fare market value for the trailer.Post hurrican Rita was a very bad time for all of us on the Gulf Coast and it was very pleasent to to have a no hassel insurance company which is more than I can say for my homeowners insurance, but that is another story."
Commented on 2008-05-15 09:01:01 EST
"It is not fair that they forget to charge you on one month and then the following month they double charge you for their mistake... i think it should come out of their pocket, not just isn't right that i should have to suffer because of their stupidity."
Commented on 2008-04-24 09:57:21 EST
"I am no longer insured with Safeco and I would have posted this sooner if I had run across this website before now. In 8/2006 I had an accident which was my fault and caused about $8k damage to my car and probably more to the other person's car. I dropped my car off at a shop the same day as the accident and rented a car. The cost for the rental car was covered under my policy and I had about 30 days' worth of coverage. No problem, right? It couldn't possibly take 30 days to repair my car. It took more than 30 days because of Safeco's delays. As the shop began taking my car apart more damage was found. This is very common and it is usually handled by the shop faxing a supplemental estimate to the damage adjuster who approves the revised estimate. (I am in the insurance business and know the process very well.) Instead of approving the repairs via fax, Safeco insisted on sending a live person to the shop to personally inspect the new-found damage. This person would get to the shop several days after being advised of the new damage. These delays caused my rental car coverage to expire which caused me to have to pay for my own rental car. When I confronted the adjuster about this, he said I shouldn't have gotten a rental car so soon. I guess I was supposed to drive a car with the entire driver's side smashed in including shattered windows and doors that wouldn't open. The adjuster was an arrogant jerk. I have more stories, but I think I've made my point. The rates ARE too high."
Commented on 2008-04-08 21:14:30 EST
"I had a claim with Safeco and was injured in the accident and received the best customer service ever. The medical adjuster was very sympathetic to my disability from the accident and was always there to answer my questions and also would answer the phone - no voicemail, some young lady from Indianapolis. I guess there are 2 sides to every story - but mine was a great one"
Commented on 2008-04-02 04:27:06 EST
"Seem to be pretty straight-arrow, but their book keeping can get a little frustrating at times. They'll make a mistake, send me a $10 check for "overpayment", then threaten cancellation for underpayment a week later. So far its been pretty easy to straighten out thru the local agent (main reason for using them) but I'd hate to deal with them strictly via web/phone."
Commented on 2008-03-30 12:00:55 EST
"1 For car insurance - they bumped up my payments a ton for a fender bender and for someone breaking into my car. Basicaly they more than doubled insurance. 2) For home insurance - really sucks and the online service isn't even there. no way to see what my home policy details are. "
Commented on 2008-03-13 19:52:13 EST
"A deer hit my car on a Saturday night call the claims dept they and agent there on Monday morning.Now that is fast also I took my Ford Five Hundred to whatever bodyshop I wanted. And they took care of the claim no problem. "
Commented on 2008-03-12 17:14:44 EST
"They are in business to not pay claims, but they will gladly accept your money."
Commented on 2008-03-12 06:25:27 EST
"We found Safeco to be a good insurance company but if you file a claim, look out! We had two, both involving our son. The first one was when his car was parked on the street and a drunk, uninsured driver ran into his car and totaled it. The second was when he backed into a light pole in a parking lot. We expected a rise in our premiums, but they went up 60 %. We would have stayed with Safeco if our premiums had risen somewhat, but not that much. What was even more strange is that the insurance on our car, a 2003 Matrix driven by two 55 year olds had higher premiums than the 2005 Pontiac G-6 driven by our son. I shopped around and bought a policy locally with the same coverage from a good company and our premiums per month are only $10 higher than they were with Safeco before the great premium hike of 2008. After asking around, the consensus is that this is typical of Safeco."
Commented on 2008-03-10 12:40:40 EST
"They pay out even whenthe party they pay take the money and run "
Commented on 2008-02-26 19:27:05 EST
"Difficult to make them move. Somebody set our garage on fire in decembre, we are in February and still they have done nothing. They told us we can pick the company which will make the repaire but when we told them what company we want then they refused and tell us we have to take the company they sent to us (less expensive). They want we take the less expensive company but they don't want to be responsible if they do a bad job (the company they want we take are 12 000 dollars less than the other one they sent to us and the one we want is only 5 000 dollars superior). Our coverage allows us 31 000 dollars but still they don't want to pay. They are very fast to take your money but don't count on them for to be cover, you can say good bye to your property. The adjustor before have any bid had already told us that he was ready to pay 15 000 dollars. He set the price before to know about the real work. When he called us he didn't tell us the other bid is lower, he told us "our bid is lower" (talking about the company he wanted we pick. I think they are not serious at all and I know now they are working only with "their" companies and nobody else (whatever if the job is good or not if it's cheaper. they are not responsible for the job anyway)."
Commented on 2008-02-20 14:32:22 EST
"I do shop around every time my policy is close to expire date. Each time SafeCo is chipper than other companies. They treated my claim very well, but it was very small claim. They have decreased the discount for full upfront payment, so I have to pay more, despite my rate remains the same. I feel it is not fair."
Commented on 2008-02-19 16:02:20 EST
"Lost roofing and 320 sq feet of insulated and wired storage shed in 2008 oxford tornado chinchy company offered me 10,000.00 for all My first estimate on the roof was 5600.00 and I spent more than the difference on the sheds 15 years ago. "
Commented on 2008-02-13 10:17:02 EST
"Claim was paid quickly. In-network repair facility was great!"
Commented on 2008-02-01 12:23:02 EST
"This is not my personal insurance. (thank goodness) I've just had an accident where it wasn't at fault and this is the company that I've been dealing with for the past month. These people are NUTS!!!!"
Commented on 2008-01-29 16:20:50 EST
"Safeco intentionally added a friend who used my car and had an accident on my fully paid policy without my knowledge thereby increasing my policy and leading to a cancellation one week before renewal. I was hit with $450.00 fine from MVA. Big regrets!!!!"
Commented on 2008-01-22 16:43:29 EST
"The only real issue that I have with this companies auto insurance is the high cost."
Commented on 2008-01-22 15:59:04 EST
"Safeco Insurance will not except a claim, when one is filed. They are rude on the phone and will find every excuse they can not to pay off. Please do not deal with this company, they are terrible. Thanks."
Commented on 2008-01-21 15:01:29 EST
"I have been with the company 8 years. I went with them because I used a local agent in our small town. When I started I had a $10,000 policy. I have added 3 more restaurants and now the policy is $30,000. During that time I never filed a claim and had only 2 workman comp claims totaling less that $3,000 dollars. I finally had my policy reviewed by others. I found that I was way under insured. I was able to double my coverage and go with another major company for $8,000 dollars less per year. What really caused my to write this review is that they sent a $214 dollar outstanding balance to collection. Out of the 7 years I sent them payment infull every January. The $214 was incurred in November when I increased my limits to meet my new landlords requirements. They never sent me a bill. Instead they buried it in the renewal policy which at that time I was not sure if I would renew. I am bitter about the collection notice as you can tell. But I am more mad that I was paying top dollar for probably the worst policy ever. Avoid this company like the plague."
Commented on 2008-01-20 13:23:14 EST
"This was my first time hearing about Safeco Ins so I gave them a try and boy did I regret it. I was told that I was insured and to find out I wasn't until 2 mos later really upset me."
Commented on 2008-01-15 17:55:52 EST
"Do not buy insurance from Safeco. I have had safeco for over 20 years, maybe longer. I tried to file a claim for hail damage to my roof confirmed by a roofer and Safeco's independent adjustor. Denied. Said there had been no hail in my area for over a decade and it has taken them almost a month for them to deny it. They made the IA go back and redo the report. My local agency will not help me at all. I had to do all the calling. No one returns calls. My agent would not even help me file a claim. She gave me an 800 number to call. I am thoroughly disgusted thinking of the insurance company and how quickly they are to accept premiums but will stop at nothing to deny a claim. I repeat. Do not purchase any kind of safeco insurance. If I ever get away from them I will never ever go back"
Commented on 2007-12-28 14:57:20 EST
"The Safeco Adjuster was much more concerned with shaving a few dollars from the claim than helping us (as victims) out. His actions caused delay. He acted capriciously by trying to change what would and would not be covered after he went back to his office. "
Commented on 2007-12-18 07:49:45 EST
"We have been with out waterheater for over 8 days and since it,s a tankless unit the agent does,t know anything about it.So he left us hanging "I;ll be in touch" no hot water no offer to get us a hotel room for basic showers.Iam a disabled vet and I need hot water.But no help from Safeco."
Commented on 2007-12-08 11:46:07 EST
"My primary problem was I felt I was being treated as a criminal in this matter, not as a policy holder who had just been displaced. From the first time I spoke to the adjuster, to each of my meetings with the claims adjuster, I was totally unsatisfied with the tone, body language, questioning and overall discontent that was displayed from the both of them. This experience was made an even more inconvenience because of their attitudes throughout my ordeal."
Commented on 2007-11-28 12:28:38 EST
"I was buying a new car and tried to get in touch with my agent (who is 4 states away) to find out how much it would cost. The phone rang 4 times, then hung up on me. I tried again, same thing. So I called the 800# (as if I was in an accident), I got an operator who tried to connect me to my agent again, same results, so I called the 800# again. They were about to switch me to my agent until I told them not to bother because they won't pick up. 3 months later, on my current payment coupon, I tried the agent's number again, it now says "The number you are trying to reach has been disconnected"! Yet my payment is STILL going to that address??? Not this month! Keep away from Safeco! It's a scam!"
Commented on 2007-11-19 14:11:15 EST
"Every other house around us has successfully filed claims for hail damage. We are battling Safeco and they are trying to tell us that we are the only house in the neighborhood that wasn't damaged. We've had two contractors tell us that our roof was damaged. We've paid them for over 12 years on our house and two cars, never filed a claim before this, and this is how they treat us."
Commented on 2007-11-12 08:00:32 EST
"My husband and I have had SAFECO for about 6years. We had never filed a claim until a few weeks ago. Our truck hand major wind damage from the strong Santa Ana's. On the phone they were qick to insure us, but now we are getting the run around about our claim. They have halted payment until an investigation is complete. They said it's odd that a vehicle that hasn't been driven has so much damage. They used to be great, when it came to adding vehicles and limits, now they are horrible. I definitley think they are money hungry. They take your money but do nothing in return when it comes to filing and paying a claim. "
Commented on 2007-11-09 16:25:54 EST
"Bad company to work for, I was a former disabled employee who was wrongfully discharged. It is a discriminating company. A lawsuit will be forthcoming."
Commented on 2007-10-25 16:40:22 EST
"no follow through only want money"
Commented on 2007-10-18 06:45:37 EST
"I broke in my car cause the door was locked. I broke the windshield to get in, and Safeco wouldn't even fix my windo when it was damaged. Wanted me to pay a deductible, when i don't have one. RIP OFF. I pay all the time and never use my insurance.. I'm dropping my insurance cause also, they won't fix my flat tire."
Commented on 2007-10-15 10:43:43 EST
"You won't have any problem with them until it's time to file a claim. they become absolutely rude on the phone, they never return your calls, and when you feel all alone and no one cares to help you with your claim and you decide to call your agent, you'll find him a total stanger too. and you get a response such as: sorry I wish I could help, but I don't know how. My car was in an accident, at first their response was "total loss" then they changed their mind that it's fixable, when I told them that I don't want to fix the car just pay me for my damages, first they told me that I have no choice but to repair it, when I refused , they told me ok they will pay for the loss but I will be responsible for my own rental, when I accepted, then they said "sorry we cant cut you a check because you've signed an aggreement to repair the car, which absolutely a lie. now it's almost a month after the accident, I still haven't seen a check and no one returns my calls . Their service is terrible. they are rude and the worst insurance company if you ever have to file a claim. Please DO NOT go we safeco, you'll be sorry. "
Commented on 2007-10-05 15:27:57 EST
"I have been with Safeco for over 10 years. I had to use the insurance on once occassion when our house flooded. The response was overwhelming. The adjuster came out the next day and issued a check for the repairs. He made arrangments for the cleanup company to repair everything. Wow... this is service."
Commented on 2007-10-04 06:58:52 EST
"terrible communication, refused to pay full body shop invoice, now it is 2 1/2 months later and body shop has still not been paid what they are due. Company says it is not their problem. We Will not be with Safeco next month. TERRIBLE SERVICE"
Commented on 2007-09-19 16:48:27 EST
"we have had 2 claims with Safeco and they were handled quickly and couldn't have been more helpful. My car was stolen and I had my daughter's wedding to attend in another state. Safeco provided us with a rental car and and even extended the time for the rental car. (my car was found 2 days before our trip). Safeco did not have to give me an extra week on the rental car. But my car was in no condition to be driven. In fact it was considered a total loss because of the damage from the theft. So they went the extra mile when they didn't have to. The wedding was beautiful and we had a nice rental car thanks to Safeco."
Commented on 2007-09-18 15:05:02 EST
"They raise your rates arbitrarily-no claim involved. They changed the terms of the auto policy without my knowledge. Stay away!"
Commented on 2007-09-02 10:14:07 EST
"We asked inspector to come while we were home and he refused, then caused additional damage while inspection it. Said engine was not good but did not even start it or have it inspected by mechanic(we had driven it the day before. Took deduction for damage caused by accident damage he was sent to inspct. Get a different story from every person I speak with. Blue book on my vehicle in fair condition exceeds $3000, They only offered $1800. Liars and thieves"
Commented on 2007-08-27 18:42:34 EST
Commented on 2007-08-20 06:48:09 EST
"Great rates for good credit people"
Commented on 2007-08-09 17:34:29 EST
"Company could not easily settle a claim for windshield damage. Agents don't know the policies and the firm has settled a multi-million dollar standards of practices legal action with the Attorney General's Office in Washington. I complained to the Va AG's office."
Commented on 2007-06-29 19:21:27 EST
"They check credit reports, that is very unconstitutional. very high jpremium! too expensive for the normal household."
Commented on 2007-06-14 09:01:14 EST
"rates have gone up yearly"
Commented on 2007-05-23 12:16:45 EST
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