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State Auto Insurance Review

State Auto Insurance Company Overview

Customer Rating:
Rating: 2.0175 Reviews State Auto Insurance has received an average of 2.0 stars out of 5 based on 175 user reviews.

Company History:
Founded 1921 in Columbus, Ohio, State Auto now covers a 27-state territory...Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AZ, AR, CO, FL, GA, IL, IN, IA, KS, KY, MI, MN, MS, MO, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI

State Auto Insurance Satisfaction Survey

Overall, how satisfied are you, with State Auto Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for State Auto Insurance

Company Contact Info:
Chairman/CEO   Bob Restrepo
518 East Broad Street
Columbus, OH 43215-3976
614-464-5000

State Auto Insurance Reviews and Customer Comments

"My 96 and 91 year old parents had a broken pipe and flood damage in their kitchen and basement. State Auto Senior Adjuster came in and said that they would take care of everything. My parents were happy about that. Once STate Auto got the contractors estimate, they began nit picking everything and basically my parents were unable to make the required repairs because there simply was not enough money. Water flooded the kitchen living area and basement. State Auto had their own people come in for an estimate and they didn't even pay to rip out the cabinets in the kitchen. They only would pay to remove the floor cabinets and being 50 year old stick built cabinets, ripping them out would render them useless. State Auto said they would not pay for the upper cabinets and the ripped out floor cabinets would need to be refinished. Meanwhile my elderly parents are out half a kitchen. They are awful to work with so unless you are really desperate, go to a different company. All they want is your premium money."
Commented on 2016-10-14 11:30:08 EST
"We are under Michigan no fault. Originally bought our insurance through Meridian Ins. which was acquired by State Auto. Since being serviced by State Auto for our handicapped sons care payment, we have had nothing but trouble getting our payments in a reasonable length of time. For the prior thirty years with Meridian Ins. we had very little trouble being paid on time. State Auto initially insisted on paying us 3 months in the rears, and now are taking that a step further by being up to 5 weeks past due on that. "
Commented on 2015-04-19 07:25:10 EST
"I had a claim with my home owners and couldnt have been more pleased with the agent and the service I received. I have not used the auto policy"
Commented on 2015-02-02 20:34:25 EST
"Evasive, dishonest and willing to do anything to get out of paying claim. "
Commented on 2014-12-07 19:30:50 EST
"The adjuster they sent out to inspect my home has an expired adjuster's license with the state of Arizona."
Commented on 2014-11-11 13:12:49 EST
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