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State Auto Insurance Review

State Auto Insurance Company Overview

Customer Rating:
Rating: 2.0174 Reviews State Auto Insurance has received an average of 2.0 stars out of 5 based on 174 user reviews.

Company History:
Founded 1921 in Columbus, Ohio, State Auto now covers a 27-state territory...Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AZ, AR, CO, FL, GA, IL, IN, IA, KS, KY, MI, MN, MS, MO, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI

State Auto Insurance Satisfaction Survey

Overall, how satisfied are you, with State Auto Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for State Auto Insurance

Company Contact Info:
Chairman/CEO   Bob Restrepo
518 East Broad Street
Columbus, OH 43215-3976
614-464-5000

State Auto Insurance Reviews and Customer Comments

"We are under Michigan no fault. Originally bought our insurance through Meridian Ins. which was acquired by State Auto. Since being serviced by State Auto for our handicapped sons care payment, we have had nothing but trouble getting our payments in a reasonable length of time. For the prior thirty years with Meridian Ins. we had very little trouble being paid on time. State Auto initially insisted on paying us 3 months in the rears, and now are taking that a step further by being up to 5 weeks past due on that. "
Commented on 2015-04-19 07:25:10 EST
"I had a claim with my home owners and couldnt have been more pleased with the agent and the service I received. I have not used the auto policy"
Commented on 2015-02-02 20:34:25 EST
"Evasive, dishonest and willing to do anything to get out of paying claim. "
Commented on 2014-12-07 19:30:50 EST
"The adjuster they sent out to inspect my home has an expired adjuster's license with the state of Arizona."
Commented on 2014-11-11 13:12:49 EST
"People....claims are not fast food. They do take some investigation. So to think they should be settled in a day is totally unrealistic. Also insurance companies are not repairers. They pay for damages but do not fix the damages. As a homeowner it is your responsibility to take care of your house find contractors. Insurance policies are not maintenance policies. Again as a homeowner you are responsible for keeping up the maintenance on your home."
Commented on 2014-10-15 15:00:25 EST
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