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State Auto Insurance Review

State Auto Insurance Company Overview

Customer Rating:
Rating: 2.0187 Reviews State Auto Insurance has received an average of 2.0 stars out of 5 based on 187 user reviews.

Company History:
Founded 1921 in Columbus, Ohio, State Auto now covers a 27-state territory...Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AZ, AR, CO, FL, GA, IL, IN, IA, KS, KY, MI, MN, MS, MO, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI

State Auto Insurance Satisfaction Survey

Overall, how satisfied are you, with State Auto Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for State Auto Insurance

Company Contact Info:
Chairman/CEO   Bob Restrepo
518 East Broad Street
Columbus, OH 43215-3976
614-464-5000

State Auto Insurance Reviews and Customer Comments

"I have hail and wind damage that can be seen from the ground. They say they can see zero damage. out of 150 homes in our neighborhood I am 1 of 20 that has not been repaired, even to the point pieces of shingles are coming off. Escalating only makes them upset and you feel as if you have done something wrong. Very poor service."
Commented on 2018-05-15 12:58:34 EST
"They are ALL about money. They say one thing then it's another and send a bill with a due date that is virtually impossible because it wasn't even postmarked until 4 days later. Plus no internet options and phone customer service is a joke. Worst ever."
Commented on 2018-02-06 19:11:39 EST
"My main complaint is that I had insurance with them for 15-20 years then was suddenly dropped because my 25 year old had one accident where he was at fault. This is my main reason for dissatisfaction."
Commented on 2017-12-01 12:14:48 EST
"Poor service"
Commented on 2017-11-21 16:09:31 EST
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