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State Farm Insurance Review

State Farm Insurance Company Overview

Customer Rating:
Rating: 2.51528 Reviews State Farm Insurance has received an average of 2.5 stars out of 5 based on 1528 user reviews.

Company History:
Founded in 1922 by George Jacob Mecherle in Illinois as a mutual auto insurance company, State Farm was originally a single line auto insurance company. Now the company has over 100 services and products and insures more homes and cars than any other insurance company in the United States. The company is ranked #44 on the Fortune 500 list with 65,000 employees and 18,000 agents. It has over 80 million policies and accounts and its bank has over $15 billion in assets. ..Read More

Lines of Insurance:
Auto, Health, Long Term Care, Life, Disability, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

State Farm Insurance Satisfaction Survey

Overall, how satisfied are you, with State Farm Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for State Farm Insurance

Company Contact Info:
Chairman   Edward B. Rust, Jr.
One State Farm Plaza
Bloomington, IL 61710
877-734-2265

State Farm Insurance Reviews and Customer Comments

"Been with State Farm for over 35 years. Was a super company. Really handled my account well. Then I took a look at other rates. They are charging more than 1500 over the premiums of Geico. Never had an accident or ticket. We are switching."
Commented on 2016-08-11 11:13:46 EST
"Two accidents claimed over 15 years. Exceptional service, even going the extra mile. I know I can get cheaper insurance out there but I will stick with them as long as they keep charging a fair rate."
Commented on 2016-08-10 15:44:00 EST
"Great people great service"
Commented on 2016-07-23 11:53:50 EST
"They are straight up thieves They change your policies without your consent, twice they changed an old truck that's only on the road a couple times a month to a 500,000 policy. They change your deductible without your knowledge, We sold our boat, cancelled the coverage, in the office, and found out 6 months later they put it back on and charged us for it and would not give a refund. After a fire in an outbuilding, they cancelled our homeowners insurance."
Commented on 2016-07-13 08:51:42 EST
"Wife hit a deer and totaled her car. Called insurance man, got estimate, and was told it was a total loss. Insurance man said we would get a packet in the mail with all the documents we needed to process the claim. Got the packet in the mail missing half of the required documents. Called State Farm and was told I didn't need some of the forms. A couple of days go by and I haven't heard anything from them, so I call them back. Now I need those documents I was told I didn't and they have to UPS them to me. A few more days go by and I get the documents, fill them out, and mail them in. A few more days go by, still no calle-mail from them. I call again and am told they got the documents and if everything checks out, payment will be issued the next day. I call the next day and payment will now be issued the next day. I really believe State Farm needs to handle everything by themselves instead of using 3rd party claims teams. It is really frustrating to be told something different each time you call."
Commented on 2016-06-28 14:17:44 EST
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