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State Farm Insurance Review

State Farm Insurance Company Overview

Customer Rating:
Rating: 2.51525 Reviews State Farm Insurance has received an average of 2.5 stars out of 5 based on 1525 user reviews.

Company History:
Founded in 1922 by George Jacob Mecherle in Illinois as a mutual auto insurance company, State Farm was originally a single line auto insurance company. Now the company has over 100 services and products and insures more homes and cars than any other insurance company in the United States. The company is ranked #44 on the Fortune 500 list with 65,000 employees and 18,000 agents. It has over 80 million policies and accounts and its bank has over $15 billion in assets. ..Read More

Lines of Insurance:
Auto, Health, Long Term Care, Life, Disability, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

State Farm Insurance Satisfaction Survey

Overall, how satisfied are you, with State Farm Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for State Farm Insurance

Company Contact Info:
Chairman   Edward B. Rust, Jr.
One State Farm Plaza
Bloomington, IL 61710
877-734-2265

State Farm Insurance Reviews and Customer Comments

"They are straight up thieves They change your policies without your consent, twice they changed an old truck that's only on the road a couple times a month to a 500,000 policy. They change your deductible without your knowledge, We sold our boat, cancelled the coverage, in the office, and found out 6 months later they put it back on and charged us for it and would not give a refund. After a fire in an outbuilding, they cancelled our homeowners insurance."
Commented on 2016-07-13 08:51:42 EST
"Wife hit a deer and totaled her car. Called insurance man, got estimate, and was told it was a total loss. Insurance man said we would get a packet in the mail with all the documents we needed to process the claim. Got the packet in the mail missing half of the required documents. Called State Farm and was told I didn't need some of the forms. A couple of days go by and I haven't heard anything from them, so I call them back. Now I need those documents I was told I didn't and they have to UPS them to me. A few more days go by and I get the documents, fill them out, and mail them in. A few more days go by, still no calle-mail from them. I call again and am told they got the documents and if everything checks out, payment will be issued the next day. I call the next day and payment will now be issued the next day. I really believe State Farm needs to handle everything by themselves instead of using 3rd party claims teams. It is really frustrating to be told something different each time you call."
Commented on 2016-06-28 14:17:44 EST
"Totally uncororpertive from start.tons of double talk."
Commented on 2016-06-20 10:36:06 EST
"My Honda Odyssey caught on fire while I was driving down the freeway at night. I saw smoke coming from my hood initially thought it was my radiator, however the fire was from a large part with wires on the passenger side of my car. It spread across the wires to the engine. Ther were 2 gentlemen in the car behind me that could see the fiire underneath the car flashed their lights. They also called the fire department to report the fire before I knew it was on fire. The fire dept came out put the fire out. I had the car towed to my home my daughter came got me State farm refused tso pay tshe claim trying to say it was a mechanical failure I have been with them for 19 years never had a claim. I cancelled my insurance changed companies. Iwould nots recommend state farm to anyone I live in Kansas City."
Commented on 2016-06-18 00:46:59 EST
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