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Transamerica Occidental Review

Transamerica Occidental Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"The agents lied to me about what I actually have"
Commented on 2017-03-23 11:39:56 EST
"My father and his wife who has passed purchased a LTC Insurance product through Transamerica Occidental Life.They each purchased a policy for themselves after both being the care-givers for their previous spouses.The policies were purchased in 07/2000 and paid promptly every year with an annual premium of 2311.15.In December of 2012 my dad's wife became ill and spent most of the next 3 months in ICU on about 4 days were spent out of the hospital. To make the math a little easier use 2250 for each policy i.e. 4500/yr. This computes to 54000 paid into the policy. The policy guaranteed payments for any necessary equipment and my dad had purchased a portable commode and a walker for his wife when she was release because shewas unable to walk on her own or very far even with a walker. Both claims were denied unknown reasons.Not a dime was paid out because of the terms of the contract. This company/agent preyed on elderlypeople because of their past experiences. I personally contacted the company several times but got nowhere."
Commented on 2014-03-03 15:14:42 EST
"My grandmother paid more than 65000 into a long-term care policy. When she moved into an assisted living facility even though she qualified for coverage they deemed that the facility did not. Six years later she had to be moved to high level care at a memory facility. This facility qualifies for every long-term care policy from every other provider possessed by their residents. Although all paperwork has been provided multiple time AND the facility director has spoken directly with the company they continue to say they are "missing something" to qualify the facility. They have harassed by family with letter after letter telling us that they still are unable to qualify the facility--even though we visited several facilities which they already have qualified in other towns and the level of care IS EXACTLY THE SAME. Well my grandmother passed away and we are still waiting for the facility to be qualified and ONE DIME to be paid. I would never ever use them for any type of insurance. They wear down their insured rather than working with them. They do everything they can to make it difficult on the families. Stay away from this company."
Commented on 2013-04-20 08:31:03 EST
"my husband has had a policy since 1995 for home care.now we are trying to file a claim and they are giving us the run around. the people that answer the phones are the most arrogant the most rude of anyone I have EVER spoken to. we will keep trying until it goes through but I would never recommend them to anyone. Once it goes through I will file a clain with the attorney generals office in texas where they are located."
Commented on 2012-07-23 12:01:33 EST
"This company is not what it represent itself to be. If you are unforunate to file a claim with them they will either pay a partion of it diffrent from what the policy states or it will pay nothing. When calling the claims department those that answer your call is very unprofessional and tend to make you the paying customer feel as though you are harrasing them. I will never refer this company to anyone and kick myself for every year I have actually paid them a penny. Currently I am seeking legal advice and looking into a class action suit against them....Good Luck to any good consumer that rightly pay for something they will likely never receive if needed."
Commented on 2012-03-16 20:39:35 EST
"My father-in-law has paid for his LTC policy for many years. He is now in assisted living which his policy is suppose to cover. However the company refuses to pay because he doesnt meet all the criteria under his policy - he can feed himself and dress with help so he doesnt qualify. 3 doctors have given their opinion that he needs to be there. Even after tons of paperwork and appealing they still deny his claims. If he met all the criteria he would need nursing home care so it really doesnt cover assisted living. BIG WASTE OF MONEY. "
Commented on 2012-01-11 16:12:29 EST
"I bought Long Term Care a decade ago. The rates were promised not to go up. They have gone up nearly 300. DONT BUY FROM THEM"
Commented on 2011-12-12 07:43:20 EST
"I was going to file a claim 3 years ago but they lied to me about what they would cover. My mother bought coverage in 1994 and they gave me the rates that they cover based on her initial policy. they did not tell me that she had inflation insurance and the rates that they would have paid out were much higher. Due to that I did not file a claim. Now they will not pay for my mother to go into a Memory Loss Facility. She is only approved for Skilled Nursing which we cannot afford the difference in the cost and the amount the insurance will pay. THey suck."
Commented on 2011-06-26 14:18:47 EST
"have not heard from our agent since policy was written - had policy 15 years and have not heard from the agent."
Commented on 2011-01-19 18:54:44 EST
"My 88 year old father paid premiums on a cancer policy for 34 years. He was recently was diagnosed with lung cancer. His doctor supplied considerable evidence of the diagnosis. Yet TransAmerica has denied his claim and he will receive nothing from this company even though he is terminally ill with cancer. Beware this company! They symbolize everything that is wrong with greedy insurance companies! Please take your business elsewhere!"
Commented on 2010-12-22 21:45:13 EST
"I have had policies with this firm for many years. Their leadership in Cedar Rapids and Denver is horrific. I am not shocked that their ratings continue to drop every quarter."
Commented on 2009-12-05 07:55:42 EST
"I had a whole life and retirement account that I will have to surrender because it is no longer a profit maker and has turned to a loss with a 1% return after: Premiums, Administrative fees, Rider premiums, and expense charges of over $400 were changed to the account. I called service center and they could have cared less. This is after paying on this policy for 20+ years. I can do better with a passbook account. So thanks but no thanks with the increases in fees every year in a few more years I would have to increase my payment to keep the policy. They can go rip someone else off. "
Commented on 2009-09-15 09:31:39 EST
"Can't comment on responsiveness to claims for long term care because have never had a claim. Clerically, the company seems challenged: habitually sends out its annual bill only a week of so before the due date and states it is "unable to generate a bill earlier" in response to our anticipated absence from home when we know the bill will arrive. "
Commented on 2008-06-02 10:35:30 EST
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