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Twenty-First Century Insurance Review

Twenty-First Century Insurance Company Overview

Customer Rating:
Rating: 2.582 Reviews Twenty-First Century Insurance has received an average of 2.5 stars out of 5 based on 82 user reviews.

Company History:
In 1958 Louis Foster founded 21st Century Insurance. AIG purchased the company in 2005 and in 2009 sold it to Farmers Insurance Group of Companies. Now, 21st Century Insurance has approximately 2,900 employees and has been awarded the Market Tools Consumer SatTM Achievement in Customer Excellence (ACE) 5 different times. It is currently the 9th largest auto insurance provider in the US with 1.2 million vehicles insured and a 90% policy renewal rate. ..Read More

Lines of Insurance:
Auto

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Twenty-First Century Insurance Satisfaction Survey

Overall, how satisfied are you, with Twenty-First Century Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Twenty-First Century Insurance

Company Contact Info:
CEO and President   Bruce W. Marlow
3 Beaver Valley Road
Wilmington, DE 19803
302-252-2000

Twenty-First Century Insurance Reviews and Customer Comments

"Twice I was rear-ended, totally bot vehicles. Both times I had to go to court. 1st time was hit by a by another Farmers insured person. Didn't get much for totaled car. You would think insured person would pay for my rental car since they left me wo a car. Never happened. It's hard to buy a car wo any way to get there to see it... I got 1,200 for whiplash and back injuries. Then 3 years later I was hit from behind in a hit and run driver going 55mph. Totaled car again and ldo destroyed my back. In arbitration right now, they are denying the claim because of pre existing conditions. I've been in tx for 3 years and they want to pay for 12 weeks. I couldn't clean my house post accident at 12 weeks. Of course after 1st wreck, I made sure to add rental car on policy, they left me stranded wo a vehicle for 2.5 months claiming I did not have the coverage. Customer service is horrible. Dealing with insurance was worse than both accidents. Wish me luck on fighting the arbitration. Note 21st Century now Farmers. There is better insurers out there, ones that do their business, it's not 21st Century or Farmers."
Commented on 2018-02-21 00:22:08 EST
"My car was in a front end crash. The primary body work was done well. There were remaining items such as 1 of the daytime running lights not working. The sunroof vanity panel spring holder broke and springs rolled around the headliner. The drivers door cracked in the wreck. They refused to repair these others items including the safety risk of the daytime running lights. If you want complete coverage that is real I do not recommend State Farm. You will be disappointed.>"
Commented on 2016-03-03 15:17:44 EST
"Stay away from 21st century. I had a 5 car policy with them for over 10 years. So plenty of experience with them. I'm really happy to be done with them. As a preface I will point out that I was the perfect customer for an insurance company. Never filed an insurance claim in my life. Never been in an accident. Haven't had a moving violation since 1983. And have never been late on a payment to them or anybody else in my entire life. So how could I have such a distaste for them? Well I can't count on all my fingers and toes the number of hours I have spent on the phone and at the computer ironing out all of the mistakes they make. And if you think dealing with outsourced customer service reps is a debacle just wit till you have to deal with this company. The final straw was when they credited a partial 6 month payment back to my credit card with no explanation. When I called them they told me they were canceling my policy. They hadn't even notified me. When I called to ask why they said they have new underwriting guidelines and my motor home doesn't meet the new guidelines. They told me that I would have to provide proof that I have insured the motorhome with another company or proof that I have sold it before they would reinstate my policy. I couldn't believe it And with no notice I'd had that motorhome insured with them for over a decade and spent well over 20000 with them and never filed a claim or had an accident or citation and never a late payment. So here is the final straw but typical of what you can expect from them. Now they are billing me a 50 policy cancelation fee. "
Commented on 2014-06-05 16:03:07 EST
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