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Unitrin Direct Review

Unitrin Direct Company Overview

Customer Rating:
Rating: 2.0109 Reviews Unitrin Direct has received an average of 2.0 stars out of 5 based on 109 user reviews.

Company History:
Unitrin, Inc. was formed as a holding company in 1990 to acquire the insurance and financial subsidiaries being spun off from Teledyne, Inc. Several subsequent transactions and strategic affiliations (including the acquisition of Kemper Auto and Home in 2002) have resulted in the current configuration of Unitrin. Unitrin operates in 6 segments: Kemper Auto and Home (standard and preferred risk auto and homeowner's insurance) Unitrin Specialty (non standard personal and commercial automobile ..Read More

Lines of Insurance:
Auto, Health, Long Term Care, Life, Disability, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

Unitrin Direct Satisfaction Survey

Overall, how satisfied are you, with Unitrin Direct?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Unitrin Direct

Company Contact Info:
CEO and President   Donald G. Southwell
One East Wacker Drive
Chicago, IL 60601
312-661-4600

Unitrin Direct Reviews and Customer Comments

"Do not use unum as your health insurance. It's a waste of money. They're not good at all. To save their own money better of."
Commented on 2014-11-29 05:16:32 EST
"Cancelled my auto insurance after 1 month for NO reason at all. Sent me to collections who notified me that they supposedly sent me a notification in the mail that I never received. Found out I was an uninsured driver through DMV. They are horrible and unethical in their business practices. Anyone considering using them should RUN "
Commented on 2014-06-09 14:21:49 EST
"Kemper/Unitrin is the worse excuse for a customer oriented company in the world. They don't give a rip. Car was totalled in an electrical fire. Not one time have I had the adjuster call me...I've had to chase her down every week. I am now to daily calls. Today 5 messages then presto she answered her phone. Told me she wanted to know why we let our policy go...I got the bill today for next month's payment and it shows my payment from last month received and cleared. What's up with that? I know what's up they don't want to pay up so they are dragging it out....that's what I get for going with the low-price ins. IF I can ever get out of this I'm running as fast as I can and I will gladly pay more."
Commented on 2013-09-09 15:44:13 EST
"They are not helpfullAT ALL"
Commented on 2013-02-23 18:25:03 EST
"Worst experience of my life. My car was totaled the Total Loss adjuster is supposed to call us in 24-48 hours with the valuation of the car but they never got back to me even after I left several voicemails. Instead I had to deal with some immature kid with a GED who has neither experience nor etiquette. Perhaps the roll-up of these auto insurance companies resulted in some of the best employees being hired away by better insurance companies."
Commented on 2013-02-07 23:01:51 EST
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