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United Services Automobile Association Review

United Services Automobile Association Company Overview

Customer Rating:
Rating: 3.5545 Reviews United Services Automobile Association has received an average of 3.5 stars out of 5 based on 545 user reviews.

Company History:
Founded 1922, USAA only insures members of the U.S. Military and their descendents. 2006 Fortune 500: 189th in Revenue; 87th in Net Worth; 76th in Assets. USAA serves about 6 million member customers, primarily military personnel, military retirees and their families. Its products and services include property/casualty insurance, life insurance, banking, credit cards, discount brokerage, financial planning, and investment management. Insurance and financial products are sold mainly by mail,..Read More

Lines of Insurance:
Auto, Long Term Care, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

United Services Automobile Association Satisfaction Survey

Overall, how satisfied are you, with United Services Automobile Association?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for United Services Automobile Association

Company Contact Info:
Chairman   Robert G. Davis
9800 Fredericksburg Rd.
San Antonio, TX 78288
800-531-8646

United Services Automobile Association Reviews and Customer Comments

"USAA is one of the few companies that do replacement cost for roof on a home. Most companies do a roof depreciation schedule. Not so for USAA all I did was pay my deductible and BAM roof replaced."
Commented on 2019-10-15 10:01:48 EST
"This is the worst insurance company I have ever had. They hide details, do not take care of their customers. Terrible company."
Commented on 2019-03-14 06:49:50 EST
"Had a claim that took 4 years to complete. USAA was going to fight it as they should but at last minute settled. We wanted to go to court as the claim from the other person was bogus but they cut and ran. By the time it was all said and done it was almost 5 years so claim didnt really affecct us. They always responded and it went smooth. Rates are high."
Commented on 2019-02-26 09:44:33 EST
"Have been with USAA for 48 years. Great company. Have had a couple of auto claims, handled quickly and efficiency. Only problem is the premiums are high. Maybe it's worth it"
Commented on 2018-11-30 10:44:40 EST
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