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United Services Automobile Association Review

United Services Automobile Association Company Overview

Customer Rating:
Rating: 3.5538 Reviews United Services Automobile Association has received an average of 3.5 stars out of 5 based on 538 user reviews.

Company History:
Founded 1922, USAA only insures members of the U.S. Military and their descendents. 2006 Fortune 500: 189th in Revenue; 87th in Net Worth; 76th in Assets. USAA serves about 6 million member customers, primarily military personnel, military retirees and their families. Its products and services include property/casualty insurance, life insurance, banking, credit cards, discount brokerage, financial planning, and investment management. Insurance and financial products are sold mainly by mail,..Read More

Lines of Insurance:
Auto, Long Term Care, Life, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

United Services Automobile Association Satisfaction Survey

Overall, how satisfied are you, with United Services Automobile Association?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for United Services Automobile Association

Company Contact Info:
Chairman   Robert G. Davis
9800 Fredericksburg Rd.
San Antonio, TX 78288
800-531-8646

United Services Automobile Association Reviews and Customer Comments

"Claims handling is EXCELLENT, but the rates Oh the rates Found coverage must less expensively with Travelers and will be switching"
Commented on 2018-08-16 11:35:06 EST
"Hit and run on my AZ car in Utah. USAA adjuster lied many times trying to find a repair facility. Second adjuster said trust USAA but then failed to go after the Utah ins company to get my deductible. Lies and then they wrote them twice."
Commented on 2018-07-10 17:59:49 EST
"they will not fight for the policy holder they would rather pay out the claim"
Commented on 2018-03-01 12:32:01 EST
"Every insurance company has its ups and downs but I have been insured with USAA for almost 8 years. I left once and went to Progressive, their customer service is definitely 2nd or worse to USAA customer service and their claims agents are RUDE. I had a hit and run and without boring details, I was accused of insurance fraud when a driver side swiped my and fled. They would not provide Uninsured Driver coverage without a police report which put me in a predicament. Never Again"
Commented on 2017-10-16 15:06:05 EST
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