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Utica Review

Utica Company Overview

Customer Rating:
Rating: 2.013 Reviews Utica has received an average of 2.0 stars out of 5 based on 13 user reviews.

Company History:
Utica Mutual Insurance Company (the lead insurer of the Utica National Insurance Group), a New York state-based commercial and personal lines property/casualty insurance group, traces its beginnings to 1914. The Utica National Insurance Group operates through a fleet of 19 companies. The group's life insurance subsidiary, Utica Life, was sold in 2006 because the strategic decision of The Utica National Group was to focus its efforts on the property and casualty business. Commercial lines are targeted to spe..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY, CANADA

Utica Satisfaction Survey

Overall, how satisfied are you, with Utica?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Utica

Company Contact Info:
Chairman/CEO   J. Douglas Robinson
180 Genesee Street
New Hartford, NY 13413
315-734-2000

Utica Reviews and Customer Comments

"I would switch except it is my good friend that has my insurance and I do not want to hurt his feelings at my loss."
Commented on 2014-09-22 09:40:30 EST
"Had a replacement value homeowners policy and when a tree fell on our deck they insisted on paying only for the broken boards leaving me to fund the cost the replacing the balance of the deck surface to match the new boards. In short paid less than 50% of my out of pocket costs of 21000. The adjustors were arrogant and offered no substance for their decisions other than "we have been doing this for a long time...". I have had claims with other companies and never experienced the poor level of customer service I experience. Go elsewhere even if it costs a bit more."
Commented on 2014-06-10 11:39:06 EST
"your supposed to feel some comfort in knowing you are insured if something would occur. especially if your paying for this service . NOT ."
Commented on 2014-04-07 12:07:47 EST
"The agents that sell their insurance don't know anything about the policy resulting in penalties. The worst customer service I have ever had to deal with. "
Commented on 2013-07-01 11:21:14 EST
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