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Westfield Review

Westfield Company Overview

Customer Rating:
Rating: 2.079 Reviews Westfield has received an average of 2.0 stars out of 5 based on 79 user reviews.

Company History:
Westfield Insurance company was founded in 1848 under the name "The Farmers Mutual Fire Insurance Company of Medina County". The company changed its name to "Ohio Farmers Insurance Company" in 1851. In 1971 the company adopted the name "Westfield Companies" and in 2007, the group was named in the top 10 employers in Ohio. Now Westfield is one of the top writers of farm business across the country and the largest writer of contract performance bonds in the state of Ohio...Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:

Westfield Satisfaction Survey

Overall, how satisfied are you, with Westfield?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Westfield

Company Contact Info:
Chair/CEO   James R. Clay
One Park Circle
Westfield Center, OH 44251

Westfield Reviews and Customer Comments

"Been with Westfield 25 years. Was warned never to file claim. After 20'years, one claim of hail damage to roof. Four years later, accident with speeding teenagers I got charged with. No tickets in 24 years with Westfield. Well, the warning was true. A year later they cancelled me. I guess 50% pure profut was not enough. I really wasn't surprised because I knew they were jerks. So now I have to find insurance while I still have points on my license and pay thru the roof. Avoid these guys. Rude, insensitive, and in it for the cash only."
Commented on 2017-10-05 21:36:20 EST
"Claim reps are not well trained and rude. You never know how good your insurance until you had to file a claim. I had a rental car with windshield damage. It happened out of state while i was on a travel time schedule. I was transfered to 7 different reps and having to repeat the same answers. They are not very well trained and are not aiming for customer service satisfaction. I am very dissatisfied with their customer servide quality and will recommend anyone to stay away from this company at all cost. Cheap does not always mean good."
Commented on 2017-07-26 13:02:48 EST
"We had two minor incidents occur at our residence. One as simple as a metal door falling onto a truck which we needed our liability insurance to take care of. Insurance denied this saying that since it was the wind the knocked it over they could not cover the damage. Has another incident with a shed which they also managed to deny. I am very scared that if we had a major incident they would not cover it. I am looking to change insurance companies as soon as possible."
Commented on 2015-12-21 10:02:45 EST
"Their underwriting is really poor given that they are a mom and pop shop. Stay away. Erie and Grange have provided great service to us in the past and I'll go back to one of them knowing that they have excellent policies and service. Such a huge waste of my time to try out Westfield just to save $200 a year. Not worth it. "
Commented on 2015-03-02 15:04:42 EST
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