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Arbella Insurance Review

Arbella Insurance Company Overview

Customer Rating:
Rating: 2.074 Reviews Arbella Insurance has received an average of 2.0 stars out of 5 based on 74 user reviews.

Company History:
The Arbella Insurance Group, founded in 1988 by Frank Bellotti, John Donohue, and Lee McClain, is a regional group of property and casualty insurance carriers delivering personal and commercial insurance products to policyholders in Massachusetts, Connecticut, New Hampshire, and Rhode Island. Arbella currently employs a bit more than 1000 people...Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
CT, MA, NH, RI, VT

Arbella Insurance Satisfaction Survey

Overall, how satisfied are you, with Arbella Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Arbella Insurance

Company Contact Info:
CEO/President   John F. Donohoe
1100 Crown Colony Drive
Quincy, MA 02269-9103
(800) 972-5348

Arbella Insurance Reviews and Customer Comments

"Customer over 20 years, they mishandled multiple auto pay monthly payments and then without any contact just cancelled our insurance 3 people 4 cars. Didn't know until 9 days later when they mailed a form letter. Complete joke of a company and no help available on a weekend. Transferred to another company and saved over 1500.00 a year. Do not use"
Commented on 2018-02-03 12:00:36 EST
"Agent is very helpful, but when dealing with the adjusters, they seem to need an attitude adjustment. Twice I have dealt with adjusters and they are condescending and unsympathetic."
Commented on 2017-03-06 15:30:42 EST
"It has been 5 months since we had a fire in our home. Arbella sent me some money to get settled in at first.and has not sent a payment to begin rebuilding the structure"
Commented on 2016-12-05 06:09:20 EST
"I do have to say that Arbella gave me a very fair deal for my totaled car. The man was very polite and well mannered. As for the others, no thank you I have had this insurance for over 20 years and this is the first time I have had an issue. They are, instead of going by the police report which even the officer said neither party could be blamed, are choosing to use a statement from a witness who doesn't even know which direction I was traveling in and who has changed her story already. Really, now I have to go to the pd and get another copy of the report and fax it to them so they can try to call the other witnesses Really, I thought you worked for me. Thanks a lot for not standing beside me. After talking to many people and listening to their comments I have lost my faith in this company. Don't just read internet comments, ask co-workers, friends etc for their opinions."
Commented on 2016-09-27 12:15:42 EST
"Absolutely disgusting. I'm not even filing a claim. I called because I needed clarification on using a rental car while traveling. Customer Service went into defensive mode and would not explain how the coverage works. I called the agent , and he did the same thing. I requested underwriting guidelines and both Arbella and the Agent refused. I've paid all my bills and NO claims ever filed. They are happy to take my money but not tell me what I'm covered for. Go to the BBB site and see the reviews ALL negative reviews."
Commented on 2016-06-16 04:48:29 EST
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