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Mutual of America Review

Mutual of America Company Overview

Customer Rating:
Rating: 3.552 Reviews Mutual of America has received an average of 3.5 stars out of 5 based on 52 user reviews.

Company History:
On October 1, 1945, National Health and Welfare Retirement Association was incorporated in New York City as a not-for-profit organization. The company became a mutual life insurance company in 1978 under the name National Health and Welfare Mutual Life Insurance Association, Incorporated. In 1984, it changed to Mutual of America Life Insurance.The company now has 34 sites nationwide with 2 satellite offices in Hawaii and Alaska. ..Read More

Lines of Insurance:
Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Mutual of America Satisfaction Survey

Overall, how satisfied are you, with Mutual of America?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Mutual of America

Company Contact Info:
Chairman/President/CEO   Thomas J. Moran
320 Park Avenue
New York, NY 10022-6839
800-468-3785

Mutual of America Reviews and Customer Comments

"very poor management, will not accept responsibility for their actions. Threaten legal action if you pursue your claim"
Commented on 2017-11-15 12:44:11 EST
"Very satisfied with the service from this company. They have handled our plan for years and are the most knowledgeable retirement professionals I have worked with. We have never had a problem and all interactions are professional and prompt. I couldn't be happier that we moved our plan to them several years ago. One of the best decisions we ever made."
Commented on 2017-10-27 13:42:42 EST
"Website has not changed in years. They display very few years of our activity history. Technology is behind the times when other firms have used electronic for our needs while Mutual requires paperwork. Their system is terrible and buggy. The IT dept is run by idiots who don't know what they are doing and so not progressive. They can't think outside the box. I would take my retirement needs elsewhere, like to Vanguard or Fidelity."
Commented on 2017-07-16 18:37:43 EST
"Very sloooooowww at processing retirement funds. Very antiquated process for establishing and funding an account. Really bad customer service"
Commented on 2017-05-10 12:19:28 EST
"MOA is a retirement planning organization, not a benefit company. When pitched, they promised better returns that our previous provider Nationwide and on this they delivered. Where they fail is on the technology and administrative end of the spectrum. Requests for distributions are literally lost in the mail multiple times as they do not use encryption technology to facilitate their loan and withdrawal process. My personal request for distribution took more than 6 weeks after multiple sets of documents were mailed and never received and the company does not utilize email encryption. Communication is extremely poor as no one in the organization can be bothered to pick up the phone to discuss and issue - they again rely on mail that never reaches it destination. Employees, even at the supervisory level, are not held responsible for their failures which only perpetuates the problem. If you are looking for a 401k provider, look elsewhere and your employee population will be significantly more satisfied."
Commented on 2016-12-27 07:50:04 EST
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