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Mutual of America Review

Mutual of America Company Overview

Customer Rating:
Rating: 3.556 Reviews Mutual of America has received an average of 3.5 stars out of 5 based on 56 user reviews.

Company History:
On October 1, 1945, National Health and Welfare Retirement Association was incorporated in New York City as a not-for-profit organization. The company became a mutual life insurance company in 1978 under the name National Health and Welfare Mutual Life Insurance Association, Incorporated. In 1984, it changed to Mutual of America Life Insurance.The company now has 34 sites nationwide with 2 satellite offices in Hawaii and Alaska. ..Read More

Lines of Insurance:
Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Mutual of America Satisfaction Survey

Overall, how satisfied are you, with Mutual of America?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Mutual of America

Company Contact Info:
Chairman/President/CEO   Thomas J. Moran
320 Park Avenue
New York, NY 10022-6839
800-468-3785

Mutual of America Reviews and Customer Comments

"I have a small part of a retirement account with them that I am trying to roll over. My god, what terrible customer service. Their automated phone is nearly unusable. It takes repeated attempts to get it to work. I finally reached a human after inputting my information four or five times, having to call them back each time and punching a bunch of buttons. They say that you can have them call you back. Don't fall for it. The system calls you and hangs up on you as soon as you pick up. I have now been on hold after reaching someone for 20 minutes, listening to the same crappy snippet of music. AVOID "
Commented on 2019-09-03 06:52:35 EST
"trying to withdraw and rollover my 403b with another company. they keep sending me back the form and request the same form that they are sending back. Do they even read I am an insurance agent. it just baffling how they treated me. Absurd."
Commented on 2019-07-29 08:15:49 EST
"They do not have 21st century technology and the most incompetent customer service and agents I've ever had to deal with. I'm just trying to leave the company, I need to wash my hands of this whole situation."
Commented on 2019-02-19 15:11:42 EST
"very poor management, will not accept responsibility for their actions. Threaten legal action if you pursue your claim"
Commented on 2017-11-15 12:44:11 EST
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