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RiverSource Life Review

RiverSource Life Company Overview

Customer Rating:
Rating: 2.090 Reviews RiverSource Life has received an average of 2.0 stars out of 5 based on 90 user reviews.

Company History:
Parent, Ameriprise, was founded in 1894 as Investors' Syndicate, which became Investors Diversified Services and was purchased by American Express in 1984. Ameriprise became a separate, public company in 2005. RiverSource is the new name for one of the Amex insurance companies...Read More

Lines of Insurance:
Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

RiverSource Life Satisfaction Survey

Overall, how satisfied are you, with RiverSource Life?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for RiverSource Life

Company Contact Info:
CEO   Mark Schwarzmann
829 Ameriprise Financial Center
Minneapolis, MN 55474
800-333-3437

RiverSource Life Reviews and Customer Comments

"Need ridiculous documentation for a 700mo disability claim. Faxed docs twice, only recv'd 1 fax out 4. In time of crisis, company is horrible and unresponsive. Gave excuses as to why didn't recv fax, etc. Need education background for a disability claim after my husband had a stroke 5118. Why - why would they need a tax rtn and my W2 and 1099 info if for my husband when they have his W2 and paystubs. Horrible, horrible company - and found this out after this crisis happened. Would NEVER deal with them again. Rather than working with me to resolve sent letter stating they were closing the claim. Every time I called rep - not available. DON'T EVER DEAL WITH THEM IF YOU DON'T HAVE TO"
Commented on 2018-08-27 07:35:38 EST
"I'm been fighting for my 93 year old mother in law to get in THE SAME home her husband was in several years ago--we also had problems at that time. He was 96 and was immobile, needed food pureed and hand fed, incontinent, basically required constant care. Dad lived a year and this home is fantastic and management and staff were like family. This is why my 93 yr old mother in law wants to go there. I'm battling them for 6 months now and being denied due to one reason after another. There no communication within the company, we've had to resend multiple paperwork to two different departments because they apparently don't communicate with each other. We've had to email, fax, hard copy mail several of the same documents because we have two different policies--long term and home care. They don't share with each other apparently. I don't understand why when our parents get into their 90's, especially after being clients for many years, now they are put through the stress of not being approved. I've not finished with my battle but I wanted to ward others."
Commented on 2018-07-26 15:51:07 EST
"Expect high cost and terible service"
Commented on 2018-06-25 21:26:52 EST
"My mother has paid for a RiverSource Long Term Care policy since 1999. When she required assistance at home following a car accident and later, a stroke, the claim was turned down. She has had to pay over 100,000 from her savings for in-home care."
Commented on 2018-05-21 15:45:58 EST
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