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RiverSource Life Review

RiverSource Life Company Overview

Customer Rating:
Rating: 2.088 Reviews RiverSource Life has received an average of 2.0 stars out of 5 based on 88 user reviews.

Company History:
Parent, Ameriprise, was founded in 1894 as Investors' Syndicate, which became Investors Diversified Services and was purchased by American Express in 1984. Ameriprise became a separate, public company in 2005. RiverSource is the new name for one of the Amex insurance companies...Read More

Lines of Insurance:
Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

RiverSource Life Satisfaction Survey

Overall, how satisfied are you, with RiverSource Life?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for RiverSource Life

Company Contact Info:
CEO   Mark Schwarzmann
829 Ameriprise Financial Center
Minneapolis, MN 55474
800-333-3437

RiverSource Life Reviews and Customer Comments

"Expect high cost and terible service"
Commented on 2018-06-25 21:26:52 EST
"My mother has paid for a RiverSource Long Term Care policy since 1999. When she required assistance at home following a car accident and later, a stroke, the claim was turned down. She has had to pay over 100,000 from her savings for in-home care."
Commented on 2018-05-21 15:45:58 EST
"Customer service is terrible and has no common sense. My mother is 95 and blind and has several annuities with Ameriprise Riversource totaling around 200000. Since the interest is deferred and she has high medical bills to offset interest income we attempted to withdraw some of the deferred interest. I called Ameriprise River Source to help her set up withdrawals and since they are not my accounts they needed to talk to mom. I explained to the representive that mom was blind but could give them authorization to talk to me. I made it clear that mom was blind and yet the first question they asked her was what was her 13 digit account number. Mom handed me the phone and I again explained to the representative that mom was blind and I had already given them the account number. The response was my blind mom had to read them the number At that point I asked if there was a solution and was told that mom could give me power of attorney. We decided to go that way and Riversource agreed to send a power of attorney for mom to sign. We received the power of attorney and mom signed giving me full authority which included everything from making full withdrawals to online access etc. She signed the document and we had it notarized and submitted to Riversource who verified it was complete. I than set up an online account and attempted to add 2 external bank accounts for money to be transferred to. One account added successfully but on the second account I entered the bank number that was on a money market check which was different from the official bank account number and online access was blocked. I called to unlock online access and was told that only mom could unlock it. They acknowledged that I had authority for online access and I could immediately withdraw her entire funds but said I couldn't unlock the account. Again I explained that I live several hundred miles from a blind mother who has no way to call and certainly couldn't verify an account number etc if they called her. After spending well over an hour on the phone being transferred from customer service to web support with no success I finally asked to talk to someone of authority that could maybe speak fluent English. I was transferred to the home office and was told that there was no way they would unlock the account without talking to my mom even though the person understood that that solution was impossible with a blind 95 year old. I was told that he had talked to their general council and they would not bend. It makes zero sense that a person with a valid attorney in fact that has full authority to withdraw all funds with online access couldn't unlock the account. Since I was the one that set up the account and had access to passwords etc my blind mom couldn't even remember the user name and password that we used to set up the account and certainly couldn't read a caller her account number. The first hour plus of my call was with representatives that spoke limited English and none of them had any common sense. Honestly none of the service reps or web reps or even a person in the home office showed any interest in assisting with a 95 year old blind ladies request to withdraw funds."
Commented on 2018-02-09 12:58:20 EST
"I have been working with RiverSource Life for over a year for a conversion of my husband's life insurance policy. If we had not been with them for over 10 years, I would have cancelled. As it is, I wonder if the rate is even worth the problems I have experienced with this company. These problems include delayed and lost paperwork, incorrect quote, payment checks cashed but not applied. . . . .and phone call after phone call after phone call. WORST company. I wonder how much hassle I will get when it comes time to access benefits on this policy, or if they will even be in business."
Commented on 2017-12-28 08:10:42 EST
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