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RiverSource Life Review

RiverSource Life Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Always have to call about payment for long term care. My mother is suppose to receive her check by the 5th of the month for the previous month. Almost never happens. I spend alot of time on the phone asking for a check she is suppose to receive. We do receive the check but I'm not sure this would happen with out many follow up calls. If looking for long term care insusance find someone with better reviews. My mother took out this policy years ago and now we are stuck with this company. Hopefully you can find a better company."
Commented on 2019-11-08 09:55:43 EST
"Riversource Long term care policy is ripoff, they have a 90 day period that we have to pay for care before you can put in a claim, after that the run around begains. We we're denied because the daily care notes form the care giving company was not to Riversource standards. We it the caregivers was never given guidelines or told that the daily notes had to be given. So after 90 days of paying they now denied the claim and we now have to pay another 90 days to start a claim all over again. My Dad is 87 years old he is blind and has dementia and severe arthritis and they denied him."
Commented on 2019-04-30 22:41:32 EST
"a greedy,heartless company with extremely no human passion.it is endless paperwork and sent to empty minds.stay away from mother financial company also.this was what started it all.liarsbasically a deceiving financial advisor who I consider a slug.now a 91 year old lady,trying to survive and loss of hope and help.everyone should be fired acroos the board."
Commented on 2019-02-17 23:57:56 EST
"STAY AWAY RiverSource is an insidious and corrupt company. My father is quite sick and needs the income from his annuity for end-of-life care, but no matter how may forms we fill out and fax and send registered mail, they always say it is the wrong form These are the forms they are sending us We ask them over the phone how to complete the forms, going through every single section and part of the form, and then when we submit it exactly as they requested and they say it needs to be resubmitted. Or they say they didn't receive it, or it went to the wrong department. We have now hired attorneys to deal with this situation at considerable cost. My father was always so responsible, I have no idea what idiot sold him this annuity but please stay away from this company. If your loved one is still alive and healthy just cancel your account with them. It's better to pay the penalty than to have to deal with their incompetence and stonewalling."
Commented on 2018-11-23 20:01:22 EST
"Need ridiculous documentation for a 700mo disability claim. Faxed docs twice, only recv'd 1 fax out 4. In time of crisis, company is horrible and unresponsive. Gave excuses as to why didn't recv fax, etc. Need education background for a disability claim after my husband had a stroke 5118. Why - why would they need a tax rtn and my W2 and 1099 info if for my husband when they have his W2 and paystubs. Horrible, horrible company - and found this out after this crisis happened. Would NEVER deal with them again. Rather than working with me to resolve sent letter stating they were closing the claim. Every time I called rep - not available. DON'T EVER DEAL WITH THEM IF YOU DON'T HAVE TO"
Commented on 2018-08-27 09:35:38 EST
"I'm been fighting for my 93 year old mother in law to get in THE SAME home her husband was in several years ago--we also had problems at that time. He was 96 and was immobile, needed food pureed and hand fed, incontinent, basically required constant care. Dad lived a year and this home is fantastic and management and staff were like family. This is why my 93 yr old mother in law wants to go there. I'm battling them for 6 months now and being denied due to one reason after another. There no communication within the company, we've had to resend multiple paperwork to two different departments because they apparently don't communicate with each other. We've had to email, fax, hard copy mail several of the same documents because we have two different policies--long term and home care. They don't share with each other apparently. I don't understand why when our parents get into their 90's, especially after being clients for many years, now they are put through the stress of not being approved. I've not finished with my battle but I wanted to ward others."
Commented on 2018-07-26 17:51:07 EST
"Expect high cost and terible service"
Commented on 2018-06-25 23:26:52 EST
"My mother has paid for a RiverSource Long Term Care policy since 1999. When she required assistance at home following a car accident and later, a stroke, the claim was turned down. She has had to pay over 100,000 from her savings for in-home care."
Commented on 2018-05-21 17:45:58 EST
"Customer service is terrible and has no common sense. My mother is 95 and blind and has several annuities with Ameriprise Riversource totaling around 200000. Since the interest is deferred and she has high medical bills to offset interest income we attempted to withdraw some of the deferred interest. I called Ameriprise River Source to help her set up withdrawals and since they are not my accounts they needed to talk to mom. I explained to the representive that mom was blind but could give them authorization to talk to me. I made it clear that mom was blind and yet the first question they asked her was what was her 13 digit account number. Mom handed me the phone and I again explained to the representative that mom was blind and I had already given them the account number. The response was my blind mom had to read them the number At that point I asked if there was a solution and was told that mom could give me power of attorney. We decided to go that way and Riversource agreed to send a power of attorney for mom to sign. We received the power of attorney and mom signed giving me full authority which included everything from making full withdrawals to online access etc. She signed the document and we had it notarized and submitted to Riversource who verified it was complete. I than set up an online account and attempted to add 2 external bank accounts for money to be transferred to. One account added successfully but on the second account I entered the bank number that was on a money market check which was different from the official bank account number and online access was blocked. I called to unlock online access and was told that only mom could unlock it. They acknowledged that I had authority for online access and I could immediately withdraw her entire funds but said I couldn't unlock the account. Again I explained that I live several hundred miles from a blind mother who has no way to call and certainly couldn't verify an account number etc if they called her. After spending well over an hour on the phone being transferred from customer service to web support with no success I finally asked to talk to someone of authority that could maybe speak fluent English. I was transferred to the home office and was told that there was no way they would unlock the account without talking to my mom even though the person understood that that solution was impossible with a blind 95 year old. I was told that he had talked to their general council and they would not bend. It makes zero sense that a person with a valid attorney in fact that has full authority to withdraw all funds with online access couldn't unlock the account. Since I was the one that set up the account and had access to passwords etc my blind mom couldn't even remember the user name and password that we used to set up the account and certainly couldn't read a caller her account number. The first hour plus of my call was with representatives that spoke limited English and none of them had any common sense. Honestly none of the service reps or web reps or even a person in the home office showed any interest in assisting with a 95 year old blind ladies request to withdraw funds."
Commented on 2018-02-09 14:58:20 EST
"I have been working with RiverSource Life for over a year for a conversion of my husband's life insurance policy. If we had not been with them for over 10 years, I would have cancelled. As it is, I wonder if the rate is even worth the problems I have experienced with this company. These problems include delayed and lost paperwork, incorrect quote, payment checks cashed but not applied. . . . .and phone call after phone call after phone call. WORST company. I wonder how much hassle I will get when it comes time to access benefits on this policy, or if they will even be in business."
Commented on 2017-12-28 10:10:42 EST
"We have had Long Term Care Ins since Dec 2001 Mine started about 150m Their latest increase takes it to 230. They increase it to offset anticipated claims that are higher than expected. This increase is 15%.But they provide options such as reduce the benefits. But I will continue to pay the obscene increases and keep the benefit as is. That's why I selected definitely for the renew question, otherwise they would be history. Years ago I pulled all other funds out of American Express Fininacial when it owned this company."
Commented on 2017-11-18 20:59:31 EST
"Have had an annuity with this company for 20 years. Recently found out that it has only gained 3.00 Yes, that's THREE DOLLARS. I know nothing about investments and no one to help me. I am poor and there is not a lot of money there, but I don't think that I can get it. I am 59 in November. Also a couple of years ago I tried to put a couple hundred dollars in there, and they sent me the check back saying they could not accept it. I could never get a hold of anyone to explain why. I have not received a statement in many many months. It's like my money is not even there any more. There is only about 10,000 in there if it is still there, and I need it now or I will be out in the street, but don't think that I can get it because no one ever gives me a straight answer. I cannot afford an attorney. I am down to standing in food lines. My 26 year old car has over 275,000 miles on it. When they raise the rent again I will have to move to less safe neighborhood to afford the rent. I need my money. Why are they allowed to keep it I agree with everyone on how terrible they are. Even the Yelp sight has nothing but bad reviews about them. Anyone who writes a positive review has to be a shill for them. Please do not put any of your money with these vampire vultures."
Commented on 2017-10-21 22:43:06 EST
"RiverSource is not interested in you nor your family's welfare or concerns. All they want is your money... and once they have it they will delay, impede, and keep your money no matter the documents you're requested to send or any other information which other reputable companies will honor. DON'T USE THIS COMPANY... THEY ARE A SCAM"
Commented on 2017-07-08 00:04:09 EST
"I chose to relocate an inherited IRA rather than leave it with RiverSource before I read these reviews cant get away from them fast enough. Like the other trustees mentioned, RiverSource was not helpful when it came to moving funds to another investment company. The medallion signature on my form was not honored, the letter of acceptance from the receiving firm was provided but ignored or overlooked, an account number for the transfer was provided, letters of instructions were requested even though instructions were indicated on their own forms, the form they sent was not sufficient so a new form package was sent to be filled out....that is the Readers Digest version of my experience. Hard to believe the request letters for additional information are not automatically generated monthly just to stall the process. You do not have a dedicated processing agent to handle your claim call the 800 number and good luck. The poor rep on the other end of the phone has no control to help you they only repeat the problem the claims department reports. They can see the history we are starting our 6th month now and confirm the documents have been received. Will update this if possible. Do not let your financial planner put your funds in this scary place."
Commented on 2017-04-04 18:04:12 EST
"Aboslutely HORRIBLE. UNTRUSTWORTHY and SHADY. They ask for original documents - NO trustworthy company EVER asks for Originals - and then they LOSE them. I believe this is a scam to prevent them paying any claim or they are just very negligent. The way they deal with survivors of deceased relatives is abominable. I would NEVER trust my property let alone my life to them ever If there were a negative rating they would get a -5 from me"
Commented on 2017-02-09 04:19:20 EST
"RiverSource a division of Ameriprise is a horrible company to deal with. My brother had an annuity with them, of which I was a beneficiary. After my brother's death, RiverSource refused to provide a copy of the Annuity Contract for 13 months. When it finally arrived, I learned there was a Rider on the contract that charged 0.95 a year. The rider was to terminate on my brother's death, but RiverSource has taken out over 6000 in rider fees. I believe they delayed providing me the information so they could charge these fees. They also provide statements with contradictory information on the balance of the accounts...differences from one page to another were as high as 7500 a month. They never offered an explanation of the different figures. Three letters to Vice President Iachello went unanswered. I could go on, but these people are rip-off artists, and should be avoided. If you are filing a claim, get everything in writing, and start filing complaints with your state insurance commission the moment they start their delays."
Commented on 2016-10-29 23:10:11 EST
"I paid disability income premiums for 20 years and filed a claim in December of 2015. The experience has been horrible with their clear intent not to pay the claim.Meanwhile I go broke."
Commented on 2016-09-10 09:39:27 EST
"I have had A life insurance policy on my mother for many years but now have been told the policy will lapse.>My premiums went from $300 per month to over $900 per month.>I have asked for a full illustration of the policy to see future premium increases.>I have been promised 3 times I will get one but get a letter every time the policy is in danger of lapsing even though I pay the premium bills I am sent I cannot get the illustration so I can decide if this policy is worth having.>Just a big run around I pay up policy but by the time I do I am already behind again.>Really don't know what to do anymore.>These people should be banned from doing business in Ohio"
Commented on 2016-03-29 19:21:05 EST
"My father in-law has paid premiums for Long Term Care to Riversource Insurance for years. He had to apply for his first claim in 2013 at the age of 93. We have had nothing but problems Riversource is so far behind in paying his claims that we just had to cancel 12 hours of his 24 hour care because we can't afford to pay for it. This company's long term care is a scam. We send all the paperwork we're supposed to and they pick and choose what they pay for with no explanation. When I call to find out what's going on I get the run-around every time. I am exhausted after ten months of this. BUYER BEWARE This company is a scam"
Commented on 2014-10-24 12:39:49 EST
"Great Service"
Commented on 2014-10-21 13:51:08 EST
"I was just advised that my River Source Life Insurance Policy will lapse.They are stating that the investments are not making enough money to sustain the death benefit. So to remedy that I need to come up with over 1000.00 now so it does not lapse and my premium will rise from 163.00 every 3 months to 776.00 every 3 months. Stay as far away from this company as you can.You are lured in by the low premiums and then after they have you a few years they pull this trick on you. My Ameriprise Financial Adviser was the one who sold me on the policy and I thought it would be a great addition to our portfolio to help protect my family. Well that turned out to be wrong and feel Ameriprise failed me. They waited to the last minute to inform me that the insurance was lapsing. They know the game and play right along with it. I should have been informed earlier to help avoid this situation and make different investments to keep the policy affordable and not lapse. This way they can get you to buy something else to replace the policy you thought they were watch for you. I should know better and should a keep a closer eye on my investments. I thought I could trust Ameriprise to do that for me."
Commented on 2014-03-09 14:21:37 EST
"We are going to file a formal complaint because they never explained the policy and we had to allow it to lapse after 8 years and an investment of over 78000. They cleaned out the account and we were left with nothing"
Commented on 2014-02-01 11:13:00 EST
"My advisor put me in Riversource annuities. I wanted to leave Ameriprise but found out the annuities had to stay. The fees are so high annually I decided to surrender them. Now I have a surrender fee HUGE and prorata rider fees and a 30.00 contract fee. These are vampires and fee hogs. STAY AWAY Look up greed in the dictionary you will find Riversource there. NEVER BUY AN ANNUITY FROM THESE FOLKS"
Commented on 2013-10-04 13:17:20 EST
"My Aunt passed away several months ago and I have been trying to make a beneficiary claim since. You are clearly calling off shore talking with folks that have made up names who can't call out. Faxes have been lost not imaged or never received. Phone calls go to voice mail and then die. Stay away"
Commented on 2013-10-01 07:28:43 EST
"Earlier this year my sister and I lost our mother to pancreatic cancer. Among her investments was one with RiverSource. We were both given an equal amount of the money mom had with them substantial and both filled out separate paper work. The only option available to us to get our funds was a check mailed to each of us. About 14 days later props to them for processing this in a timely manner my sister receives a check and deposits it. The next business day she receives another check for a slightly different amount some taxes withheld on this one and calls them up to ask what is going on. Long story short RiverSource sent both my sister's funds and my funds to her in checks both made out to my sister We have both been on the phone mostly on hold with them over the past few days trying to get this resolved. We both requested that my sister simply wire me the funds but RiverSource refuses. They told me that she should expect a call telling her how to return the funds by a check in the mail they wrongly sent to her soon. Once that check gets to them and they then process it they will send out another check presumably to me this time.Now to me there has been several mistakes that RiverSource has made.Mistake 1 Sending funds through regular mailMistake 2 Sending my funds to the wrong personMistake 3 Refusing payment to me until the person they sent the funds to returns themIn this case it should all work out as I trust my sister completely and know she will return the funds. My question is though and I asked them this what would have happened if it wasn't my sister who got the funds? They never answered but my guess is that I would never get the funds legally due me.To me a financial firm should just not mess things up this badly and I for one would never trust RiverSource with my money after the experience I had."
Commented on 2013-09-18 21:44:28 EST
"After filling out the paperwork and suppling the mandated documentation I got a call saying that they did not receive the Death Certificate. I wonder what they plan on doing with the one I sent? They keep insisting I send them another one like they grow on trees or something."
Commented on 2013-06-25 17:19:27 EST
"I have been trying to move my Riversource variable annuity funds with Ameriprise to Vanguard. I have submitted all of the appropriate forms with the Medallion Guarantee signature to Vanguard and they have requested the funds which continue to sit in my Ameriprise account which is slowly being siphoned of funds. Probably will have to take legal action. Stay away from both Ameriprise and Riversource anything."
Commented on 2013-06-13 17:18:34 EST
"My father had his retirement invested with this firm. He died in January and left all to my Mom as beneficiary. We completed all the required paper work and submitted the death claim benefit to transfer to her and so that she would continue to receive monthly disbursements. We were told it would take 3-5 business days. It has now been over two months and we have not heard nor received anything. We are told that they have a computer problem and it keeps throwing my mom's name out and they cannot process it. We cannot get her money which she needs to live. We have called everyday and are told they will fix it "today." Everyday we are told the same thing "its a computer problem." Now they put us on hold when we call. We've been on hold now for 30 minutes. They are basically keeping her money which I consider stealing. Looks like our only resource is to hire an attorney. STAY AWAY FROM THIS COMPANY. "
Commented on 2013-05-08 12:35:03 EST
"I have been trying to transfer my account to Fidelity for 2 years. They throw red tape and refuse to transfer the funds."
Commented on 2013-02-08 20:37:49 EST
"was sold with a 5% guaranteed base rate. now company is reneging on agreement"
Commented on 2012-07-31 20:39:17 EST
"I was told several years ago that I HAD to buy life insurance with my investment portfolio. I have NO trust for my "adviser" who thinks I should be happy because my "investments are following the stock market". Other investments the company flaunts have 4X the return over mine in the last 10 years. "
Commented on 2012-06-14 20:01:16 EST
"Beware of their stiff penalties for early withdrawl. I was not made aware by my Ameriprise advisor. "
Commented on 2012-03-17 07:33:40 EST
"Purchased term life 10 yrs ago w/monthly pmts of 90 auto deducted from my checking acct. through our financial planner. For the last two years our financial planner has left Ameriprise replacement cfp has never contacted us no longer get paper statements from Ameriprise no access through internet and never had any correspondence from Riversourse. Company started deducting 540 four months ago before I noticed changed in premium and company refuses to refund. We have never received any correspondence from them for ten years and amazingly they have a copy of notice we never received regarding change in premiums and they should not be allowed to change auto payment amounts without policy holders signature"
Commented on 2012-01-19 14:02:32 EST
"I have 2 life insurance policies and a disability insurance policy. Im on disability now and its a fight every month to get my check. They delay payment and I have to hound the claims analyst to call back answer questions etc"
Commented on 2012-01-13 13:19:07 EST
"Impossible to deal with. Customer dis-service people are all from Philippines. IF you get an American they refuse to transfer to CEO or executive. They are rude condescending and insulting - and theyre this way with people with LOTS of money in their funds How stupid. Run from these people. "
Commented on 2011-11-28 10:18:40 EST
"It has been extremely difficult and time-consuming to deal with claims department on long term policy. They seem to be delaying intentionally. I asked to speak to someone in customer service but was not referred to anyone. They said someone would call me back but they did not. They make it very difficult to file a claim continually saying that they did not receive the documents sent so they have to be requested again. Nothing can ever be done in a single call. It takes days and days to get anything done. Months later we are still trying to get it resolved."
Commented on 2011-11-21 19:27:04 EST
"Finding it very difficult to close out death claim. "
Commented on 2011-09-05 20:26:30 EST
"I am getting out ASAP due to eligibility date moved to 95 years old even if it costs me money. Not likely I will live that long."
Commented on 2011-08-30 10:07:55 EST
"They moved up the eligibility date to start withdrawing from their Annuity account until I am 95 years old. Ridiculous!! "
Commented on 2011-03-02 14:37:58 EST
"Have AMEX annuity: 1. could not do direct deposit [ACH failed payments], 2. 1099-R has material errors preventing tax filing [violates IRC 6722]"
Commented on 2011-02-12 09:30:23 EST
"Have a deferred annuity. My issue is obtaining info re sub accounts, perfformance, expenses. Not much transparency."
Commented on 2011-02-11 21:33:25 EST
"Very easy to submit claims. Great service. Best company out there..."
Commented on 2010-12-06 11:12:21 EST
"Every year,for the last three,I have had to reduce the benefits of my long term care insurance because the rates have increased. The increases would have totaled $471 for decreased benefits.So far I have been able to stay in the dance but I fear that in a few years the cost will outweigh the benefits and if I drop out they will get to keep all my premiums and not have to pay out a cent.And remember,they can say they never cut any benefits, it was always my choice."
Commented on 2010-10-04 21:10:52 EST
"This company should be avoided at all costs. They outsource jobs overseas depriving legal US Americans of jobs. They refuse to honor contracts and "steal" your money with outrageous fees when you try and withdraw funds."
Commented on 2010-09-20 12:16:38 EST
"Stay away from them. I have a variable annuity on which I am trying to effect a 1035 exchange - they are dragging their feet big time, insisting I use their forms instead of industry standard forms, demanding an officer from the exchange company sign MY request for MY funds, no copies accepted, originals only ..... anything they can do to hold on to my money. Take your money and run away from this bunch."
Commented on 2010-08-16 15:59:33 EST
"Easy to work with, pleasant customer service"
Commented on 2010-04-29 10:00:51 EST
"Increased cost over the years makes it hard for someone retired to afford the Long Term Care when we most need it. I have been paying since my early 50s and the price keeps going up. I have too much invested to change to another company."
Commented on 2010-04-28 13:46:18 EST
"Took over a month to send me claim forms for my mothers death, 4 phone calls later, they finally faxed me very unreadable copies, had no PDF file for me to use....very unprofessional and I will go out of my way to tell any of my friends to STAY AWAY from this company."
Commented on 2010-02-24 09:52:11 EST
"Great company that gave me the proper expectations and lived up to what they said. They did not "paint me too blue of a sky""
Commented on 2010-02-17 10:18:28 EST
"AMEX, Ameriprise and Riversource Life have provided tax-sheltered income for 25 years without fail and without resetting the quaranteed interest rate. "
Commented on 2010-02-04 15:18:06 EST
"Make sure you read the fine print, the agent selling the policy will not tell you about possible rate increases."
Commented on 2010-02-01 19:35:42 EST
"I have an annutity contract with them. They determined the monthly withdrawal amount for us. It was .05% over the limit allowed. They would not change it and proceeded to deduct from the principal leaving me with 100,000.00 less than I should have. No one at the company will correct their mistake. I was told I had to pay an IRS penalty to change it. "
Commented on 2009-06-18 07:47:19 EST
"They have managed their books prudently during times when everyone else needs to be bailed out. There are good advisors and bad advisors at every company, find one you like and stay put."
Commented on 2009-04-15 21:39:15 EST
"misled originally by the " financial advisor" After nine years the annual rates have gone up twice in the last 2 years to a point that I can not afford to keep the policy. Wonder how much of a bonus the ceo's received."
Commented on 2009-04-08 22:47:14 EST
"Exclusions and exceptions on my mother's long-term care policy were not made clear to her; claim service was atrocious, and appeared to involve intentional delaying tactics."
Commented on 2009-03-11 16:56:48 EST
"If you work closely with an advisor - they will be an advocate for you. If you are just a number - you may have the problems discussed above."
Commented on 2009-03-04 16:02:59 EST
"I filed a long term care claim for my 84 year old mother-in-law in Sept 2008. My story is similar to those others on this site. The claims agent was never available when I called, but fortunately I did receive return calls between 24 and 48 hours each time. I asked the claims agent to prequalify a facility for me before moving my mother-in-law into a facility. I was told that this was not the process and that she would have to select a facility first, move in and then we could begin the lengthy claims process. In the meantime, she would incur very expensive out of pocket costs in the hopes that the facility would be covered. This is a Bad Faith process. It should be illegal. They also delayed decision for benefits because they could not find a doctor's signature on the nursing home policies and procedures. This is not even a condition of the policy. This is ridiculous. Riversource will do whatever they can to avoid paying on claims. We just received a denial for benefits letter in November. The policy was taken out in October 1989. Riversource was happy to take our premiums, but now refuses to pay benefits. We are filing a claim against Riversource with our state's Dept of Insurance for Bad Faith in denying the claim and Bad Faith processes. We will pursue legal action if the policy continues to be denied after appeal. I would encourage anyone in my situation to file a complaint with your state's dept of insurance. Also, you may find that your state regulations mandate a maximum amount of time for which Insurance Co.s are allowed before deciding to deny or approve a claim. Riversource has exceeded that time in my state and we are legally eligible for damages. I would encourage you to check this out. You may be eligible for this also. You should know that I have never taken any legal action in my lifetime, so I am not the type of person who sues over everything. But, this is such an extreme case of negligence, I feel I must do something. Good luck to the rest of you and if you are reading this and considering Long Term Care policies, please do not even consider Riversource. "
Commented on 2009-01-06 10:45:00 EST
"My father has a LTC policy he purchased in 1993 from RiverSource. We have filed a claim on this policy in August 2008 when he had to move to a nursing facility. I have sent the required paperwork at least 3 times but I'm still being told they are missing information. Customer service can't tell what and I'm told I have to talk to the claim representative who of course is never available when I call. I have also written 4 letters to her but again have never heard from her. His premium is due in January 2009 which they did tell me he has to pay since he hasn’t received any benefits yet. But I’m very tempted to just let this policy lapse as I can’t get ANYONE to tell if his claim will be approved. My next letter is being sent to the CEO by registered mail. "
Commented on 2008-12-15 11:30:03 EST
"Don't wast your time on purchasing any kind of insurance policy from Ameriprise RiverSource. You w22ill never receive a penny from them. They will always find a loophoe."
Commented on 2008-12-10 11:52:13 EST
"After my advisor got all the money he could out of us (over 20 years) he acts like he don't know us. Other than Long Term we have about 1 1/2 mill with Riversource. (now down to 750,000) never heard yet from advisor. I called for meeting. his solution--HANG IN THERE. Retired and feeling stuck."
Commented on 2008-11-18 19:43:15 EST
"excellent service, great product, very satisfied, I had a met life life insurance before and I lost it because the agent was ignorant, the advisors in riversource are very informed and willing to help"
Commented on 2008-10-10 18:30:52 EST
"I have a variable annuity account and due to market conditions now it is not doing very well. I'm hoping for improvement. "
Commented on 2008-10-05 10:21:28 EST
"Our grandmother was also admitted to a nursing home earlier this year (2008. She was also made a claim against her long term care insurance. March, her claim was approved and she is still waiting to be paid. She has had 3 different case workers. Each time we call to get a status, we told she has a new claim rep., and that there is new/additional paperwork needed in order for her to collect. I can't believe the run around this company has given her. It should be illegal. "
Commented on 2008-09-02 21:44:45 EST
"My grandmother recently went into a nursing home. She had coverage with two other life insurance companies besides Riversource and Riversource is the only one that is dragging its feet. The other two insurance companies were helpful and quick to respond where Riversource drags it's feet. It's been 5 months now and the only time I hear anything from Riversource is when "I" call them to find out whats going on. They have never once called me and obviously could care less if they ever do. I have dropped any and all business that I currently have with them and cannot wait until this agony of dealing with them is over. I will never do business with them again."
Commented on 2007-12-08 12:21:00 EST
"Riversource is the leading provider of variable universal life policies. My VUL and disability policy were well advised and I feel that my agent/advisor services these policies well enough."
Commented on 2007-08-01 20:55:33 EST
"Have not had an occasion to file a claim with this company - up until now. I am in the process of filing a claim at this very moment. an agent of this company sold me variable annuities that have surrender charges at 10 years EACH PAYMENT INVESTED !! I am 60+ and will not be able to get my money for at least 10 years - I need it now! So, yes, I am filing a complaint - TODAY!"
Commented on 2007-07-12 18:16:23 EST
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