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Symetra Life Review

Symetra Life Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"This company is a total RIP OFF don't use them they are crooked.I have short term disability insurance paid my premium on time directly from my check and had surgery only to not receive but 1 payment thr while 2 months I was out of work had to do Therapy and they denied my claim They are crooks do not use this company please"
Commented on 2019-12-06 00:17:20 EST
"Symetra sucks They turn their back on you. My corporation pays them hundreds of thousands of dollars a year. However they will only pay benifits for a short period and then force people back to work early by cutting of theur payments. Complete disgrace, distgusting company, who hopefully will dropped by my corporation."
Commented on 2019-08-08 22:03:10 EST
"I made a bad decision going with this company. Products turned out to be very expensive and the company was incredibly unhelpful when I needed to file a claim. Just wish I could go back a few years to select another company to do my business with instead of this disaster of a company."
Commented on 2019-07-22 00:39:21 EST
"Paid for short term disability 18 years. Finally needed it after cancer diagnosis. They made my life HELL. Every month was an ordeal to receive my checks and every document provided was never enough. I had to play secretary on my recovery time. It shouldnt be this hard"
Commented on 2019-06-13 05:18:01 EST
"Provided forms 4 times and had to pay dr.each time but they still said i was not disabled,but get this im on dialysis."
Commented on 2019-04-11 19:02:59 EST
"Symetra ask you to jump through hoops to get a Short term Dis claim filed. You can send them information after information and it is never good enough. I think they are trying to wear you down so that you just give up."
Commented on 2019-03-19 13:07:02 EST
"Horrible customer service similar to what other people have written before. Do not do business with this company Worst insurance company I have ever dealt with."
Commented on 2019-03-05 20:14:05 EST
"Stay away. Stay FAR away"
Commented on 2019-02-13 02:30:14 EST
"Very poor customer service. Told us we could not remove our money from an annuity. DO NOT USE THEM"
Commented on 2019-02-06 10:37:28 EST
"Applied for a partial surrender in Oct 2018 via fax. They lost it. Reapplied in Dec 2018 via registered mail. First I was told to send in another additional form. I faxed it. They lost it, then sent me a letter requesting it again. Finally, they admitted they had lost the form I had mailed them in Dec. This outfit is grossly incompetent."
Commented on 2019-01-11 10:54:34 EST
"Horrible company, told me everything was explained through td bank and it wasn't...I was lied to... wouldn't recommend my worst enemy to use Symetra"
Commented on 2018-10-17 20:58:32 EST
"They have confusing products that in the end don't seem to give out the benefits our family was promised. Disappointing"
Commented on 2018-03-24 17:52:26 EST
"The claims process following my Mom's death has been quite a pain. I've called 7 times. I filled out the claim for and sent it. Then something was unclear so I had to send them a letter. Then they didn't read the letter. Ask me to do something else. Every time I complained they blamed it on me or you didn't fill out the form correctly xcetera. I miss my mom I'm not in a good place they're not making it easy."
Commented on 2018-02-16 15:36:04 EST
"I applied for a short term disability plan through my employer and was denied bc I have a prior medical history of anxiety and depression. I was denied after having to provide supplemental information regarding my health history so I kind of suspected that a denial was coming. Also, just be forewarned that this company makes applicants sign a waiver that allows them access to your entire medical history, including counseling and therapy records. Therefor , if a person confides in a counselor that they have suicidal thoughts, even if it was 20 years ago, they can deny your claim. This company is totally messed up."
Commented on 2018-01-25 18:55:13 EST
"Never again will I do business with this company They do not care for their policy holders."
Commented on 2017-11-15 23:32:54 EST
"Slow and unprofessional."
Commented on 2017-10-08 01:47:55 EST
"I have had 2 claims with this company and on both times they closed my case without notifying me. I had to get the information they needed from doctors both times. Which they are supposed to callfax for information. I had to call every other day to make sure they were handling my case. It took me over 4 months for them to process each claim 2 years apart. Seeing that I was counting on this as my only income until I was able to return to work I ended up being homeless and losing my vehicle. Payment for These services come out of my check before I get my money so I am not understanding why I am having to do their job for them. I am not understanding why I am having to fight for that I have been paying for for over 4 years but only had to use twice. I will be dropping this insurance. I should have went with AFLAC"
Commented on 2017-09-13 22:29:56 EST
"doubled my life ins. premium without any cause"
Commented on 2017-06-05 18:20:25 EST
"The company was dishonest, claiming they tried to contact me when they didn't, denied my claim for disability even though I had doctor note showing he put me on disability for a serious medical condition, then when I tried to submit additional documents they denied my claim and closed it before the docs arrived. They said the docs didn't state what my serious medical condition was. I asked if there were any conditions not covered and they said no, but denied my claim even though they admitted what the condition was didn't matter. I am now forced to go through there appeals process where I will now have to resubmit all the same documents plus more-more hoops to jump through to give them an excuse not to pay on my legitimate claim. Don't trust this company."
Commented on 2017-03-28 09:05:29 EST
"They don't pay on claims"
Commented on 2014-12-04 10:36:31 EST
"I think this company is the Wolf of Wall Street. Beware of lying promises."
Commented on 2014-04-12 15:09:34 EST
"Denies my monthly claim for an IV that I have to take. That med is the difference between me walking vs stumbling and falling. Med is Solu-Medrol sp?. So...in addition to paying them almost 500 a month for 'medical insurance' I pay an additional 300 for my IV....and they pay out nothing."
Commented on 2013-07-20 20:42:17 EST
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