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Jackson National Life Review

Jackson National Life Company Overview

Customer Rating:
Rating: 1.582 Reviews Jackson National Life has received an average of 1.5 stars out of 5 based on 82 user reviews.

Company History:
Jackson National Life was founded in 1961. By 1975 the company had introduced its first flexible premium annuity and by 1998 the company had begun to distribute its products to all 50 states. In 2005 Jackson acquired Life Insurance Company of Georgia which doubled its policy count and in 2012 the company acquired Reassure America Life Insurance Company which increased its policy count by over 1 million. In 2013 Jackson was the #1 seller of annuities nationwide and the 8th largest life insurance company nati..Read More

Lines of Insurance:
Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Jackson National Life Satisfaction Survey

Overall, how satisfied are you, with Jackson National Life?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
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    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Jackson National Life

Company Contact Info:
President/CEO   Michael A. Wells
1 Corporate Way
Lansing, MI 48951
517-381-5500

Jackson National Life Reviews and Customer Comments

"They are the most irresponsible insurance company I have ever worked with. They failed to send me a notice, terminated a whole life policy, and i found out when I received my tax liability form for 2018 taxes. Repeated contact to get them to correct thier error went unheeded. I now have to move to litigation and filing complaints against Jackson National in Michigan, with the IRS, and Consumer Fraud department of State's Attorney office in New York and Michigan which I have done. I am a 30 years customer and these people are reprehensible"
Commented on 2019-03-08 11:35:41 EST
"Probably like most folks previously. My wife and I had a 20 year term life. It expired and they gave no notification or paperwork to myself or my agent. They automatically went from31.30 monthly withdrawals to 465.00. I called to find out and stop this ridiculous charges. My wife is disabled and there is a limited income. Its been over3 weeks and Im still waiting on the money to be returned to the account. No apologies and they insist we are to blame. According to the agent this seems to be a common issue. Always happy to take your money. Good luck trying to get anything in return. Be warned"
Commented on 2019-02-26 13:51:41 EST
"Was supposed to receive a very large check overnight from an existing annuity. Jackson screwed it up and refused to make it right. They took no responsibility."
Commented on 2019-01-24 13:05:46 EST
"Husband had a disability policy with this company which had an additional 100% premium return rider. This was expensive, but we figured it was worth it since it would contribute toward to pension savings if we did not cash it in at all during its 15-year term. My husband became ill and could not work a few months after the 15 year period was up. When we tried to recoup our investment we were told it had changed over to a term life policy a few months earlier. We were told that we would have had to have requested our money during the term month, before it morphed into the life policy. Really After 15 years, we were expected to remember to request within that month, with no notice it was about to change over. Extremely unethical. We will be consulting a lawyer. After seeing all of the complaints here and elsewhere, I hope to see this company put out of business."
Commented on 2018-12-18 19:10:05 EST
"Jackson has a court order dissolution of marriage stating a specific amount I am to receive. It clearly state immediate release of funds. That was 7 weeks ago,yesterday they told me all the paperwork had been received and that it was in review. When I asked what time frame am I looking at I couldnt get an answer. Sometime this month is what I was told. Very difficult company to deal with unles you are giving them money, good luck getting it back, even with a court order. They think they are above the law."
Commented on 2018-12-06 04:10:45 EST
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