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Jackson National Life Review

Jackson National Life Company Overview

Customer Rating:
Rating: 1.586 Reviews Jackson National Life has received an average of 1.5 stars out of 5 based on 86 user reviews.

Company History:
Jackson National Life was founded in 1961. By 1975 the company had introduced its first flexible premium annuity and by 1998 the company had begun to distribute its products to all 50 states. In 2005 Jackson acquired Life Insurance Company of Georgia which doubled its policy count and in 2012 the company acquired Reassure America Life Insurance Company which increased its policy count by over 1 million. In 2013 Jackson was the #1 seller of annuities nationwide and the 8th largest life insurance company nati..Read More

Lines of Insurance:
Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Jackson National Life Satisfaction Survey

Overall, how satisfied are you, with Jackson National Life?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Jackson National Life

Company Contact Info:
President/CEO   Michael A. Wells
1 Corporate Way
Lansing, MI 48951
517-381-5500

Jackson National Life Reviews and Customer Comments

"Three times in the last year my monthly living expense checks have been lost in their system with lengthy delays and bizarre explanations in finding the errors and replacing the lost checks. This caused me endless anxiety and embarrassment. From my point of view and in my opinion, this company operates like a small-time Keystone Cops organization."
Commented on 2019-08-08 08:05:10 EST
"After my 20 year term life policy expired they took 600 out of my account without notification or consent to do so. They refused to reimburse the funds."
Commented on 2019-06-22 16:36:26 EST
"Their communication is vague, confusing and infrequent. I bought a 20 year term life policy with Midland, which was acquired by ReAssure which was then acquired by Jackson. At the end of the 20 years, they jacked my premiums by 1000% But their communications did not make this clear and since my bills are paid automatically, this went on for two years, costing me over 30,000 for a 600,000 policy. Inquiries to the company have been met with silence, then a flat denial expressed in beuracratic mumbo jumbo. This company is a criminal enterprise. Do not do business with these slime balls."
Commented on 2019-04-08 16:17:52 EST
"They are the most irresponsible insurance company I have ever worked with. They failed to send me a notice, terminated a whole life policy, and i found out when I received my tax liability form for 2018 taxes. Repeated contact to get them to correct thier error went unheeded. I now have to move to litigation and filing complaints against Jackson National in Michigan, with the IRS, and Consumer Fraud department of State's Attorney office in New York and Michigan which I have done. I am a 30 years customer and these people are reprehensible"
Commented on 2019-03-08 11:35:41 EST
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